Smilebox Overview
Smilebox has a 1.4-star rating, derived from feedback provided by 751 customers. In the Events category, it secures the 1th position out of 128 companies.
Rating
Contact Information
Website
www.smilebox.com
Phone
(360) 797-5269
1 World Trade, 77th Floor, New York, New York, 10007, United States
Smilebox Reviews
Anonim
Pissed
Charge for something I know Nothing about and charged without permission ! Left messages and no return call or message
Betty
Download creation
I upgraded to the most expense plan you had to be able to down my slideshow to a thumb drive would like call back 361-765-****
Debra
To cancel automatic renewal
unaware that smilebox renews automatically on my credit card. when I go to me account its says that it is a basic account and free. I don't know how many years I have been charged for this! I no longer want this product? I have attempted several times to call 360-797-**** without success. I get a fast busy signal everytime I have called. I cannot find an ACCT number when Iog into my basic/free account!
Anonim
Refund
Email received outlining cancellation of account. Prompt response. Pending refund. Rate service an 8 out of 10.
Angie
My creation slideshow will only play the music...no pictures
Updated by user Mar 24, 2023
It’s been two days now and i still haven’t heard back from SmileBox. My moms 85th birthday is tomorrow!
We finally have gotten the slideshow to play with music and pictures but the music is not synced with the pictures. The music starts playing after a long download...
Original review Mar 20, 2023
I've worked for at least 48 solid hours over the past several days to create a slideshow. It is now finished except for possible tweaking of the music we want to use. But, when I go to play it to see how it flows etc only the music plays no pictures show at all. I tried emailing it to myself to see if that would fix it but same thing. only music plays and no pictures show up. I have 150 pictures with their text finished but now can't view it. Please let me know what the trouble is. I've have plenty of other annoying issues with smilebox before that i could eventually figure out but never have i had a card only play with the music. please tell me i am just missing something simple to get it working correctly! Its very frustrating that I cannot get customer help. The phone number only rings busy and there is no "chat" option either. My mom's 85th birthday is coming up and I would like to have this card for her surprise.
Anonim
They suck and you cant reach a person.
I can't reach smilebox. 54 is too much. I only needed this for my wedding. They wont refund the rest of my money and honestly smilebox is limited and sucks.
Adonna
My aacount doesnt transfer to my new computer
I have been a smilebox member for years and years and years. I quit making slideshows for a very long time but still kept my subscription. I recently got a new computer and when i signed in it said that email was already being used by some one else. So i changed it to my gmail. Now ya'll don't recognize me as a customer and want me to start a new membership. My last payment to yall was June 25th, 2022 on my Chase freedom card for $47.88. I need to have someone help me please. I can't get order # or contract ID because i can't get to my smileox anymore. Thank you, Adonna Hudson.
Vicki
I received acceptable solution
My credit card was charged for a subscription that I canceled a week before. There are two versions of the Smilebox app, one for PCs and one for mobile devices. I canceled the PC subscription as I no longer used it. That payment was moved to the Mobile app subscription. This was an acceptable solution for me.
Vicki
Smilebox Replied With An Acceptable Response
I was automatically charged for a subscription for Smilebox on my PC. That annoyed me as I had canceled it a week before as I no longer use that version. They switched the charge to cover the subscription I have for the mobile version to continue for an extra year. I do use that version of Smilebox, so that was an acceptable resolution.
Anonim
Cancel
I didn't order this and don't want it! I want my money back. I can't get any response by phone. No human contact.
Victoria
I never signed up . Cancel charges
Number you provide has been disconnected I never subscribed and am being charged ！但還是會想著！但還是會想著我們的夢想就是你們的．．
Anonim
Subscription
I cancelled my subscription quite a time ago and have been charged a membership fee . I logged into my account and a message comes up saying I have no membership but Im being charged an annual fee if I think around 140.00 something! Cant find a number that answers so I can discuss this with them.
Anonim
Tech issues
Technical issues. I tried to start it everyday. I even tried uninstalling it, now I have trouble installing it. I have it paid up until April of 2023.
Riley
So much time and won't download template to edit
Last year, and again this year, I spent hours uploading photos and trying to create and edit a Christmas slideshow. When it comes time to download, add photos, edit captions, etc., it just spins asking me to wait while it gets my template. I am an idiot, I did this no less than 15 times.. Then I see the saved creations with random photos, or no photos, wrong family name, etc..with no access to edit. Then can't find all my photos. After hours of going thru all my photos. Plus, unable to access facebook photos. Old photos from previous year sometimes show. Last year I paid and was too late to use. No one got Christmas cards from us. Just gave up. Then repaid this year, same thing. This app should just be blocked from the internet. It takes your time and money till you are so frustrated you just give up.
Sheri
Cancel account
I want to cancel my account and Ive been trying to do this for six months I am so disappointed I want this canceled
Denise
Resolved: My account
Updated by user Sep 18, 2022
They were wonderful I now have what I paid for and now a satisfied customer.
Original review Aug 19, 2022
I payed and signed up on August 3, 2022 paying with PayPal 59.88. I went on line to see my account has not been updated.