Smart Start Overview
Smart Start has a 1.4-star rating, derived from feedback provided by 245 customers. In the Equipment category, it secures the 17th position out of 656 companies.
Rating
Contact Information
Website
www.smartstartinc.com
Phone
(800) 831-3299
500 E. Dallas Road, Suite 100, Grapevine, Texas, 76051, United States
Smart Start Reviews
Brenda
No return of saw and case
Sent me a Mini Chain Saw but noCase. I sent it back But get no response. I paid for the chain saw and a Case. But no response or refund from this company. This is my 3rd time trying to get help
Anonim
Reschedule appointment
Called service center to reschedule my appointment. They told me to call the corporate office. I called corporate it was an automated system. I went through the whole system and all it did was forward me back to the service center. Went in circles
Beatrice
Can't use their syster
Cant use their system.. Ive been locked out numerous times with my infant now toddler .. Ive been to a doctor to try and get breath volume reduced.. no luck.. i only need it on my car for 6 months but Ive had it on there for 11 months and unable to use it.. n also an outrageous bill.. I would just like this to get resolved..
Beatrice
Locked out/ can’t use
Ive been unable to use device.. Ive been locked out numerous times with my infant/ now toddler (in the heat)..Ive been to the doctor out of town (3 times) to ask for the volume to be reduced.. was unable to.. and now trying to speak with someone that can assist me n get this resolved. I only need it for 6 months n Ive had it on my car for 11 months and cant use it..
Cecilia
This company is all about money! Most of the employees I have dealt with are rude, unprofessional and not willing to assist the client, like Gloria in the credit department. This woman actually mocked
Very dissatisfied with this company. While blowing, the device will beep and say blow longer. Then time runs out and then locks you out. The test comes back on directly after that and even when you pass the test they charge you for the lockout. I have breath volume reduction and it seems to be the same breath volume as before the reduction
kelvin
Cause when I talk to credit and collections about a false positive test it go very sour
Updated by user Mar 16, 2023
unresolved, like I said before smart-start does not apologize for any reason or thing they have made it worse if you complain about their services. and bring attention to their services and fees.
in some parts even retaliate. ( THEY CALL RULES ) which they continue to...
Original review Feb 14, 2023
The interlock breathalyzer has flaws and at same I have had it gave me false positive feedback, I was driving and it had caused my headlights dashboard horns to sound off and the machine would be frozen on analyzing then I have to pull over to side of road depower vehicle restart the machine is still frozen
kelvin
Because they have this all confused up
Their services and how they act towards the clients ,and their reaction.afterwards you are treated like a child
Kyler
Change appointment date
Im needing to change my appointment date if possible. We have bad weather not sure if Ill be able to make my next appointment so I need to see if I can reschedule it
Hayley
Was inside store getting sandwich, didn't know it was saying blow. Now says violock
Question was not answered. Was sent to three different departments to figure out the answer to my question. Just to find out that I'm going to have to pay no matter what the $75 even though it wasn't my fault. To go inside a store to grab a sandwich while your grandfather and friend is in the car and come out because my grandpa forgot his pen, for it to say that it was almost done with the 6 minutes to blow, and I tried to and it said that I missed the test and now it says violation and they're saying no matter what I have to pay. No funds to pay it. It takes more gas to turn off and on the car and it does just leave it running for just a couple minutes when I went to a store. I shouldn't get violated for that.
Lillien
Wire issues since installing
Since smart start installed this machine. I've had nothing but problems with my truck going into limp mode . But they keep blaming it on the truck. But the garage that installed it. keeps refusing to check their wiring they installed. The machine is constantly failing to work properly. To much to type with all issues with these machines.
Anonim
Please have customer service call me asap!! 941 539 ****
I am so frustrated, I don't know where to begin. My dealings with this company has been a nightmare, and it continues.
Shaimayn
NOTHING but Problems!!!’
I had my device installed January 2022, and have never missed a blow, or committed any violations, however, when driving it will randomly go into violation4day mode or Recall3. Ive already had to have them replace the cord once. Then Saturday, July 16, Im on my first vacation 6 hours away from my home. Everything was going good, then it started randomly beeping and stated Initializing over and over. Finally it said Recall3 again, and then Violation4day. Ive repeatedly called their customer service line, and still havent had a return call, as well as my local Smart Start location. This is by far, the worst, most faulty product Ive ever seen!!! It will make you have issues, even when you are perfect! Each state should shut this down!
Anonim
I need a hand held device for travel
Their automated system gives you no option to speak with a rep or address your issues. Very narrow parameters!!! Techs are surly, answer none of your questions Re the company and are generally unhelpful
Lisa
Horrible
They never registered our unit with penndot. But kept taking our money. Thieves. Class action lawsuit material. Any other bad experience?
Lavetta
The 800 number is ridiculous! Trying to get to a person took nearly an hour and the sutomated selections are not broad enough!
Have Covid- locked out- and there doesnt seem to be any standard Covid protocol at all! This was terrible to deal with! Covid should be in the Automated program. Terrible customer service!
SAMANTHA
Tired of being raped financially by this company
This device is such a frustrating piece of *** equipment. It never works the way it was supposed to. It goes off randomly and without provication. I have literally gone out to the car and been sitting in the car, with the car off, and had it "violate" for no reason!!! It goes off randomly for no reason all the time. I have spent so much money, $112 every month and $50 every time I "violate". Not only does it charge me money, but it also starts my time over. I can't get this equipment out of my car until I go 180 days "violation free". I'm never going to get there with this equipment!!
Karen
Poor and disrespectful servic
The judge ordered that I could get indigent care through your company. My attorney filled out everything and it was denied.by you because I didnt have a restricted license. Initially I had to pay $172 which I did not have. I was told that I had to have other documents showing that this was indigent care. The judge signed off on it and my attorney gave me the paperwork and I was told that this was not acceptable by your west Knoxville office.because i didnt have a restricted license! I was charged $172 for the initial installation to have the interlock device installed which I had topay for and I couldnt afford it!! It took food out of my childs mouth! The installer, Antonio had his son there for th installation, he looked to be four-year-old. His son was into everything, and it took double the time because he was constantly having to stop to call him down. Chase after him. I could hear everything from the waiting room that I was placed in. This took away from not only my time but my job! The following day I had numerous issues with the interlock device. I called and texted the Antonio to say that I kept getting all of these error Codes. . That continued for a day or so. So I didnt know why Im was having these error codes or what was a true reading? I contacted Antonio at your West Knoxville location to say that Im getting all of these error codes and asked whatt I should do because I was afraid that it was going to lock me out. I read off all of the codes to Antonio and he said it didnt make sense. He said Can you tell me to bring in my car and the device and he would check it out and it would be free of charge. So I went back AGAIN and he said it was my fault not to even taking into consideration of all of the error codes that Was obviously an issue! My vehicle said it was going to lock out in so many hours. Antonio told me that I had enough time to bring my vehicle in yet again to be checked out. The next morning my vehicle was locked out. Antonio told m to call the 800 number. Then he sent me a message that said he was only gonna be there for an hour and a half meaning that I needed to get there in his timeframe. . My daughter took it in for me because I had already missed so much work and Antonio told her that it was my fault and I knew what I was doing because it was a bac issue. I called him and gave Him the codes and he said he didnt understand why It was spitting out those codes. Obviously there were some issues because I basically started my car and said pass within a couple seconds to told me to blow and I did and then the device start spitting out all of these different codes within a matter of minutes from the device stating that I passed! I went through several crazy codes and then it said pass again. Obviously there were issues with this of us within a matter of seconds. So I called and talked to Antonio your Knoxville Tennessee and he told me to bring it in and he would look at it and that there wouldnt be a charge. I had no clue what was true and what wasnt true as far as the codes. I went to the Halls location and Knoxville Tennessee and he starts going through all of this and then he tells me that Im gonna have to pay him $54 because it was a BAC problem Not taking into consideration all of the error codes!!! I had all of the different codes going off right and left and I didnt know what was true and what wasnt at this point. So the next day my daughter took in my vehicle in to have him look at it so he could tell me what was going on. He actually told me to bring it in the next morning and then I should be OK. The next morning my car was locked out and I couldnt take it in. I contacted him and I said you told me that I had enough time to bring this vehicle in and he said well he said I thought you had enough time. He proceeded to say youll just have to call The 800 number and get a 6 hour lockout code. So I called the 800 number and got the 6 hour log out code. I had already spent days Out of my work week going there to get things taken care of. As I noted earlier, my daughter said shed take it over there today so that I didnt have to lose anymore work. She took it over there first thing this morning and he proceeded to tell her that this was my fault and I knew that it was my fault. And he told her that it was none of her business but that I knew it was my fault. Thats infringing on the Hippa law. Ill talked to him later because the interlock system was taking forever to blow and I didnt have the air to do that because I have health issues. So he proceeded to tell me that he couldnt do anything unless I had a doctors note. My Daughter also noted that she could tell a difference from the time that she took it in to the time that whatever he did to recalibrate my car that she was running out of air as well that was taking way longer than what it did prior to him doing what he did. So I called him and he told me that we have a love-hate relationship. That Ive contacted him every day to complain about the device. Had the device worked properly like it shouldve then there would not have been an issue. This has been a horrible experience! Ive been charged for something that should not have been charged for. Not to mention I had court orders showing that they should have been charged this to the court when this was installed and now Im out of $172.00 installation fees and $54.00 on top of that to have this re-calibrated after being told that this wouldnt cost me anything! Im definitely going to pass this along to my lawyer and to the Knox County Judge as to how Smart Start treated me. The judge! Your west Knoxville office told me that I had to have a restricted license in order to get indigent help.!My case is different than most! I have not been formally charged in this matter. The judge wanted me to have this interlock device installed but I have not been charged as of yet. So I was denied indigent care because I didnt have a restricted license! I have not been charged and probably wont be charged according to my attorney. This has been the worst experience ever. I dont have to use Smart Start. Antonio told me this afternoon to come in yet AGAIN in the morning to the Halls office to have my device switched out. Again, Im losing time from my job. I have all of the text messages with Antonio to back up my claim! Id like all of my money refunded! I chose Smart Start because I thought you guys were a step above the others but from what Ive experienced, obviously not! I would like to hear back from the corporate office. Thanks, Karen Finchum