Slomins Overview
Slomins has a 1.5-star rating, derived from feedback provided by 223 customers. In the Security and Protection Services category, it secures the 17th position out of 206 companies.
Rating
Contact Information
Website
www.slomins.com
Phone
(800) 252-7663
125 Lauman Lane, Hicksville, New York, 11801, United States
Slomins Reviews
Helen
Bad experience
This company is a scam, I suggest you avoid them. They lure you to signing a 5 year contract. Consider yourself lucky if your system works for a years after signing the contract. A bunch of rude and nasty consumer services staff whenever you call to complain. Technician sent to the home seems not to know what to do to resolve your problem other than changing batteries of the system. Run as fast as you can to avoid this people.
Dan
FRAUDULENT BILLING PRACTICES CON ARTISTS
This company is a fraud who preys on elderly people who have no idea about technology and starts billing them without their knowledge or consent. They try to make deliveries when people are not home for heating oil they never ordered and had no idea was even coming. They have been harassing my elderly mother for weeks trying to bill her for an oil delivery and "cancellation fees" even though they don't even serve this area, and she never ordered anything from them. You can't order from this town on their website. I tried it with several addresses, and the entire town comes up as out of their service area. All it takes it asking them for a price- something every other company provides on their websites- and they take your name and email to get the price, and then they sign you up for service you told them you didn't want. They randomly sent my mother an email that shows a zero balance due and says "no thank you, I'm not ordering at this time"- this email was in her junk mail folder. They hide a "contract" that they themselves type up with her info without the customer knowing it, in the email attachments, where an elderly person who is not tech savvy is unlikely to open it. The email looks like nothing was ordered and it's just spam. But the attachment then has fine print that signs them up for a long-term service contract- the same that the email says no thanks, I don't wan it- that you can only cancel my snail mail or telegram within 3 days. By the time the unsuspecting victim gets a bill for hundreds of dollars from them, the customer has either ignored the email or deleted it as spam, because it looks like nothing was ordered. They are signing people up without permission from them and hiding it in a fake contract and then using that to bill them for services and product they didn't intend to order. When you complain about it, they tell you, "too bad we have a contract" and they tell you they can cancel it now, but you have to pay them even more!! a cancellation fee! They are literally defrauding old people. This company needs to be shut down. They are just no good.
Lesy
I don't have no heat and hot water in the house
I made a payment on Monday and requested the oil for the next day the agent said yes he will send the request to receive the oil they never send no delivery. I spoke to the manager he said yes to me he didnt send no delivery. I called again they said I canceled the service I have to pay half money to send a mechanic for the broiler. I said I have contact you just have to bill me he said no I have to wait until tomorrow to get oil delivery. I told him my children has asthma. Where Im gonna get that money now . He said does nothing to do without the charge.
Adam
Terrible.
Updated by user Dec 08, 2022
Still no response. They don't care.
Original review Nov 07, 2022
We were told someone was coming between 12-6pm. My wife stayed home waiting on a beautiful day and now it's almost 8pm, we're been told we're 'next' for over an hour. Customer service are just helpers trying not to get yelled at, there's no other options to get through to management. I'm furious. The price per gallon was not worth this poor service.
Anonim
14 minutes waiting to talk with someone is unprofessional service.
Just signed a contract last week..said they'll b e over next week for deliver due me already below 25% oil in the tank. I CALLED today and the waiting time was 14 minutes just to speak with someone..they put me on hold again to confirm delivery for Wednesday.. That was a long wait for a simple answer. Hope this contract goes well.
Anonim
False representation
Called in June 2022 for my yearly burner cleaning which I paid for as part of my contract. Told there were no appointments until Oct 5 but that fell within my contract. Breanna, your representative called me and cancelled my 10/5 /2022 appointment and rescheduled it for 11/10/2022. I specifically asked her if the fact it was past my contract date mattered and she assured me it would not. I received a bill for the next year for the new burner protection plan and when I spoke to your representative Mike, he stated your representative, Breanna was incorrect when I specially asked her about the coverage but if I want the burner cleaned, I will have to pay for it. I not only do not want it cleaned if I have to pay for it, I no longer want your oil delivered . I've been a valued customer for over 20 years but if that's how I'm treated, then I no longer have faith in a company that misrepresents themselves and won't stand by their representatives word. L
carol
Never showed up for delivery
I waited home all day for a delivery, but Slomins never came. That evening Oct. 13th Slomins called and said that they couldnt make the delivery and they were going to come the next day Oct. 14th instead between 6am and 5pm. So after waiting home from 6am to 2pm, I called to see if they had come and i missed them somehow. At that time I was told that I didnt even have an appointment that day. And now they dont know when they can deliver oil. And they know my contract will expire next week. Im sure that bc oil has gone up $ so much that they want my contract to expire and then ill have to pay a much higher price!
rhoda
Violation of Service Contract for heating oil
Updated by user Aug 12, 2022
By being proactive and informing them I would contact the local news agency, they have now provided me with a date that is 2 days before my contract ends, and when I will no longer be in residence. This is 3 months after my initial request. I need the service within 10...
Original review Aug 12, 2022
Dear Mr. Salzman I am a customer of Slomins with a heating contract ending November10th. Today August 8th, I called to make an appointment for me maintenance and was told I could not get an appointment until late November, after my contract ended. I spoke with Eric, head of Customer Service. He told me this was his 4th call TODAY. I am a senior citizen, 78 and spend the winter in Florida. I leave the first week in October. I cannot leave without knowing that my oil burner is in the best of shape. It seems unfair to me that calling 3 months ahead of time should result in not being able to perform the required maintenance which is provided in my contract. I view this as a breach of the contract. Eric informed me that it was NOT POSSIBLE Eric informed me that the wording of the contract makes you not responsible if you cannot provide the service. Eric informed me that it was just TOO BAD I am writing in the hope that you can resolve this situation. I cannot believe that it is your intent to NOT provide this service when requested in a timely manner. Thank you for your prompt attention. Please give me the curtesy of a reply. Rhoda Schneider 516 242 **** 35 Field Lane, Roslyn Heights, NY 11577 3****29
rhoda
Violation of contract (My opinion)
Three months before my contract ended, I called to schedule the maintenance of my furnace. The only date they could give me was outside of the end of my contract. They went on about it being a service contract, which includes a maintenance service of the furnace, and said they just could not do it in the time frame I wanted. I go south in the winter and wanted it done within the next two months. They were emphatic that it could not be done. I wrote to Mr. Salzman and Pissed. I did not hear from Slomins. A week later, I decided to call again. My comments had been noted and after explaining the same thing to me, I told them that I intended to go to Channel 12. I did this nicely. He asked me to hold on and returned with a date 2 DAYS before the end of my contract when I would not be home. I have accepted the date, however it is in November and if it is cold they may cancel me. They have told me not to even bother to call for cancelations. They told me that many others are in the same predicament. SLOMINS needs to hire more people and do provide what is given in their heating contract. Two months is not unreasonable to get the service provided. I would love a service sooner, before I head south
Veronica
Poor delivery, violation of contact, poor customer service
So I was out of oil, called Friday 9 am did not get the technician till 6-7 pm, called multiple times explained I need to shower children is cold in the house the woman on the phone told me I have to sit and patiently wait I could of call another company!!! Then they dropped some oil,nobody told me when the full delivery will be I called Sunday morning to ask, and was told that delivery will be Monday and I should last couple days In the evening I was out of oil, hot water and heat Called customer service the representative told me I have to wait till Monday!!! I started to scream and curse and bring up the contact, saying I will sue and he did not care only by the end he said let me reach to a dispatcher after I accused him not even trying to help and then he said it will be delivered today Superynever called me when I requested on Friday, I did not get missed calls and voicemails but in the system they had opposite They dont care about people!
Rance
No consistency
When i cant pay they r harassing me with letters and calls to pay. Okay. Understood. then i pay it off early and they r harassing me to drop oil. I tell them i am not ready for a drop and to please stop calling. Was told its an automated system, dont pick up until ready. I finally pick up and agree to a delivery and NO ONE comes. The lady who i confirmed with had a crying baby in the background and must have tended to the baby instead of confirming my order. So now with no oil i call and the customer service lady is telling me my name was never there to have oil dropped and i should have picked up when they called before. What?? So i said i CONFIRMED and no one came. She said its not in the system. It will be 250 for a service drop....smh! By the way this has NOT been my only complaint. No one is perfect but there does not appear to have any repercussions for inadequate service.
Rob
Oil heating nightmare
I wish I could leave negative stars! I was with slomins oil and Alarm company for 17 years and in that time I guess it was ok, I bought oil and they delivered it. They were never great on service and cleaning burner to be honest but my real issue started yesterday. I recently had a new burner, oil tanks and hot water system installed. It was not done by slomins but another large oil provider, only reason I did not use slomins was because they did not carry the system I wanted. When I called to get oil I had mentioned that I put in new equipment, they told me they needed to send an inspector before they could deliver again. Side note, when I told them I had this installed by another company the air changed. Fast forward I had them come to inspect and the inspector said nope Im not delivering here, you have two oil tanks and one vent I said they are connected and its all at code. He saidI DONT know the code great inspector. I tried to tell him that this isnt an issue and we are in contract for you to deliver oil. No where in my contract does it say you can withhold oil delivery based on your opinion, if there was a code violation I could understand. When I called slomins they wouldnt do a thing, a 17 year customer and they treated me like total crap. ALSO and my favorite part is that when I moved in almost a year ago to this home, they never came to check anything, meanwhile the tank was Leaking, the tank was also to close to electric panel and the connection from fill line to tank was bad. So when I said that they had no response. I will be reaching out to EPA with photos of them delivering with actual code violations. One other thing was this was my last week on contract, I locked in last year and was paying $2.65 a gallon , wonder if that was part of this also. Good Job Slomins for loosing a customer. I will continue to leave these reviews.
John
Poor service
I had a problem with my heat. The unit was making disturbing sounds. Called to get service. I pay for a contact. I am told they cant come until next week. I explain my fear of further damage and safety if the chimney does not open. Called four times to speak to a manager. Was told I would get a call back. No call after 6 hours. Horrible company
Anonim
Horrible
DO NOT USE SLOMINS. THEY ARE HORRIBLE. OVER PRICED. UNRELIABLE. LIARS. DO. NOT. USE. TRASH COMPANY RAN BY TRASH PEOPLE.
Anonim
Cancelled appointment
Made a service appointment in November for January. Was called the evening before and told they are cancelling it. They said the next available date was April and there is nothing I can do about it. I called to complain and no one was helpful especially the manager ADAM. He is very unhelpful and needs to be retrained on how to help his customers. I literally had to fight for this day off three months in advance to get off from work. I am a healthcare worker And I told both managers that and they kept repeating they cannot help. This is how they treat people and healthcare workers who are working 60+plus hours a week during Covid. Do not use this company and dont expect managers such as Adam to help you. They will not give me corporates number to escalate the situation and claim Adam Holds the highest position in the company.
Anonim
The first time I needed emergency service they are near impossible to reach & their voice computer said they would contact me when the service man was dispatched They never did nor did
Their service man came with no text message first as they said not a computer call back as the voice computer said when I called after waiting 8 hrs I was able to get a local repairman and it was fixed. The service man was strangely angry and my room mate tried to warn me My name is William at 929-322-**** This man could only speak broken English and said Solomons had thousands of customers so I did not matter if I changed companies because he was so outrageous He should have been thankful to save time and work on his busy schedule- i was trying Just save them having to come in the first place That brings me to my real problem not this man, but the fact that everything you do is electronic and theres no one I could talk to in his department to be able to let them know in advance that they wouldnt of had to come. I dont know if its that you dont want to hire enough people but I think its a big mistake completely different than Skaggs-Walsh Oil my other company in which I could easily communicate there was a manager and there was a personal touch. Im sure you want business and Im sure you want to be able to be on par with a company like Skaggs-Walsh Oil. And I really want the best to happen but right now I would like someone to call me I dont want to have to leave your company. Most of the people I talk to are very nice and they seem happy with their company as far as working for them and thats great. But Ive spent about 10 hours now dealing with the problem that shouldve been able to be done easily on all RNs and so if theres nobody in your whole company that cant be designated to call I think that thats a mistake. Ill know soon. If I cant receive a car then Ill discontinue my service and go back to another company but please I really would like to see it work out I am 68 years old and I think theyre especially for seniors they should have something that they can do. But if they feel theyre making money in their business is thriving and they dont need to listen to someone Like me with 68 years old then theres nothing I can do. But heres my phone number. 929-322-****. My name is William Nathan. I would even volunteer to come in Because I was in the advertising my whole life and try to see if theres anything that could be done to help your company to communicate with their clients more easily or I should say have the clients communicate with your company without it costing you a lot of extra money. Donna is one of the great manager at Skaggs Walsh They have a kind of oil thats more expensive and it gives you a tax discount but I dont get that discount and I just cant afford it but theyre a wonderful company and she would even probably be happy to speak with someone from your company about how they communicate and how they manage to do that. I would imagine theyre as big as you but maybe youre just too big Now Im just rambling but Ive been emotionally injured by my experience with your company today and Ive never complained about anybody who works for anybody in my whole life so Im sorry that I had a complain about him but he really need some kind of training correction. But he really isnt the main issue. I shouldve been able to let your company know that he didnt need to come. And thats good for your company because hes overworked all your employees are or in the service field so you dont have a way for me to be able to do that. I think thats wrong. There has to be a way for the customer to let your service department know that they dont have to come and do extra work in time. To me that seems crazy sorry So with respect and hope and love, I remain yours, William Nathan