Sixt Overview
Sixt has a 1.7-star rating, derived from feedback provided by 740 customers. In the Rentals category, it secures the 7th position out of 300 companies.
Rating
Contact Information
Website
www.sixt.com
Phone
(888) 749-8227
Zugspitzstraße 1, Pullach, Bayern, Bayern, 82049, Germany
Sixt Reviews
Tracy
Terrible company very poor customer service tried to call. Several times cannot get a hold of anyone
Still waiting for my refund. Poor customer service !!! Nobody cares nobody wants to talk to. You can never get a hold of anyone !!!
Audley
Tire pressure below 30psi
First, I must say I love renting cars from Sixt, however I have a little concern with roadside assistance. I picked up the car on 7/18/23 and drove 15 miles to my home and parked. At 2AM 7/19/23 my pregnant wife and I started our journey only to see the tire light on. I had to put air in the right rear tire every time we stopped and rested because the tire pressure keeps going down to 30 psi. I tried calling roadside assistance to no avail. When we got to Maryland on 7/21/23, I called customer service to inquire about returning the car. I was advised to return the car, so we did and catch a flight back home. I'm not a pissed consumer, just concerned.
Will
I wanted to know how to add my military discount to current reservation 970405****
My military discount is not added to this reservation. Military ID has already been verified through website/App. I pick up vehicle on 7/27/23 at 0800. Please advise Thank you
William
Money I do not owe ($2,300) is still pending since may 10, 2013
I was charged an extra charge for money i do not owe, $2,362.79. I have reached out numerous times with no answer. I do not owe the money and I want it back. William Darrell Herman 704330****
Chrisitna
Customer Service Complaint
Im reaching out today to share my extreme disappointment. My family and I rent from Sixt often and Ive always been pleased with our customer service. Today, that was not the case. I know Sixt values positive customer interactions and would not tolerate this type of situation.I chose to rent from Sixt through Expedia for this trip. When I went to print my itinerary yesterday, I noticed a discrepancy in pick up date. My flight arrives in Denver on July 16 but my car pick up date was July 17. I immediately got in contact with Expedia (5 days before my scheduled pickup date) to correct the problem and explain my mistake. Expedia wrote to Sixt and asked for a waiver to allow me to change the date. If not allowed, they asked that any cancellation fees would be removed, so that I could rebook. That request was denied. I called and spoke to a woman in Sixts customer service department, who was less than helpful. I tried to calmly and patiently explain the scenario and to ask for help. When she declined to help, I kindly asked if I could talk to a supervisor to see if anything could be done. She told me they would not be able to help either. However, I still wanted to to try so I asked multiple times rather than transfer me, she hung up on me, mid conversation. If it was an accident, she could have use the callback number. I provided her when we began the call, she chose not to. It is my belief that she simply didnt want to deal with it or have me explain to a supervisor, so she ended the call. I am simply asking to extend my reservation by one day. If not possible, I am happy to rebook, but respectfully ask that the cancellation fee be waived as I absolutely still want to rent a car and wanted to do so through you. I would appreciate a response and do think the woman I spoke with needs to be spoken to about hanging up on clients and not calling back, especially when I was being respectful and kind despite a frustrating situation with poor customer service.
Anonim
Double billed
I rented a car from them for 28 days. I returned the car at the end of the 28 days. They sent me an invoice for the car for $1,623.18 . Then they billed me again for $1,823.18. I have been on the phone for 6 hours trying to fix the situation. They are not giving me any help.
Estevan
FRAUD ON MY ACCOUNT
DonI rented a vehicle from sixt and I was wrongfully accused of stealing my rental and went to jail. I keep calling to get issue resolved and cant get ahold of customer service.
David
Fraud
Customer service agent wanted my 88 yr old dad to pay through a gift card for a special you didnt run.
Anonim
Can’t contact customer service
Email I gave at pickup was to be used to send contract never received the email so I have no contract to review. On website I tried to update email but that requires a password, what password. Car was nice BMW 3i but not being able to review the contract is very frustrating and I am not sure what other add on they are imposing
erbil
Cancellation Confirmation: 970297**** for Erbil K?rdar (Ticket: DE01-8257****)
Dear Offical, Even though I canceled my reservation, you get money from me. Please refund all the money deducted from my credit card. It is not nice for global companies like you to steal money from people by trapping them like this. please correct your mistake..
William
Over Charge
I returned your car on May 10 as I planned, you did not check my car in and I got an email 10 days later saying to extend or turn it in. I called and explained I turned it in and proved it. They charged an extra $3,000 plus dollars to my account. They finally refunded that amount less what I owed for 4 days. 2 days later they charged me over $ 2300 dollars which is still on hold in my account. I have sent pictures that proves what i am saying. I have talked to my bank and your company must send an email or fax a letter saying to release the hold. I have talked to numerous employees at your company, which hangs up on me, tells me it will be released in 3-10 days, which has been 2 weeks and gives me no help. I have overdrawn twice because of this incompetence and I want you to release money that i never owed, they can't tell me why I was charged. If you dont resolve this immediately I will go to the Attorney General Comsumer Protection division and file a complaint. My name is William Darrell Herman my telephone # is 704330****, My account # is 949401****#. Look up my account and you will see this documented. I want MY money now!!!
Kirill
Unexpected charges
My advice better find yourself another option, at least when you are renting in DFW. Sixt is a very strange company, where some unprofessional people meet company's unprofessional standards. First of all, the check-in: the fully prepaid car (!) was NOT available. First, they tried to upsell me a bigger car, I declined that offer. After that, I was offered a "free upgrade", the car was nice, so I agreed. Then, the operator was not able to spell "CANADA" correctly, even though she read it from my driver's license. Unfortunately, Dallas is in a permanent road building state, so there is a lot of debris on the roads and a lot of heavy trucks. So, I got a windshield chip the next day. I called the Sixt roadside assistance for advice on what to do with the crack, but I was told they only handle the situation when the car breaks down completely. Long story short, overnight because of temperature difference the chip became a crack. When returning the car, I showed the damage and was told that Sixt Claims department will contact me soon. A couple of months passed before I heard from them and of course at the time they were "already in a rush". Being an AMEX customer for a long time, I usually use AMEX Premium Car Protection when I rent. I created a claim online and submitted claim # to Sixt, feeling my job here is done. What can go wrong between two insurance companies, right? AMEX Insurance acted quickly and professionally, paid for repairs and there was a "use charge" of 140$ (2 days) left and Sixt declined providing the supporting documentation. Apparently, for Sixt, Fleet Utilization Log or Proof of Payment for Completed Repairs is proprietary information, that they cannot share with insurance carrier. I spent several weeks trying to convince Sixt that the AMEX request is valid (and so did AMEX Insurance guys) but apparently, stupidity is a requirement when it comes working with Sixt. I was trying to contact the Claims Manager from Sixt claims but they could not care less about their work. Whether it comes from people who cannot spell the name of their biggest neighbor correctly or claims department workers that cannot provide necessary information Sixt excels at being unprofessional. I will do my best not to rent from this company again, despite any cost increase. It is better to know your costs upfront than having surprises from the degrading service standards. It is not about extra USD 140 dollars, it is about professionalism and customer service, that is unsatisfactory.
Dusten
Representing a former client of Sixt
This company one of their higherups named Angel Mendoza has an decided to call in one of the subscription cars as stolen. 24 hrs after the bill didnt post just once. We had the car for litterally YEARS at this point so he calls it in stolen for one day billing dispute NEVER bothered to contact anyone about it, he reports it and a good friend of mine was arrested and charged with recieving stolen property and vehicle theft. He was in the process of moving to Vegas when this occured and so all of his personal belongings are in the vehicle he goes to jail and this was two months ago we had to bail him right out and wouldnt you know it since then we havent been able to get his stuff back from this company. His dad just passed and he had his dads ashes and personal things and his things all in the car. This company picked the car up in san bernadino and brought it bacj here packed and just give us the ryn around for two months now. Not to mention he says in his email that unauthorized people he will call on again. Well its a corp subscription and our friend is an authorized driver for us and last but kot least ye still has not followed through and called and got the charges dropped
Craig
POOR CUSTOMER SERVICE
Finally got a person in customer service and was told I had to Email them. It was a simple issue that should have been resolved in 2 minutes !! I followed instructions and emailed only to get a boilerplate email blowing me off !! I followed up with 2 additional times to either speak with tem or simply fix the issue!! Never heard back !!
Hilda
Resolved: Received final invoice for Toll
Updated by user May 31, 2023
Company resolved the issue.
Updated by user May 31, 2023
They offered me a 30% discount, but I still paid over $270 worth of administration fees on less than $50 toll fees. Not satisfied, but on the other hand I feel there is nothing else I could have done to get the charges removed. I suggest alway travel with your SunPass....
Original review May 01, 2023
REF: 906****VAT DOC# 949373****/00/M/00N I need to discuss these charges. I had an emergency and that is why I had to rent a car in Orlando on 2/20/2023. My mom passed away on 2/22 and I had the reservation till the 27th which I returned in ATL because I couldn't find a flight to return home due to the many events going on in Orlando that week. When I rented the car, first of all I was in a hurry trying to get to my mom before she passed state of mind and I didn't realize that when I did the rental I did not add the car to my SunPass account which I have. Now I am being charged $245 administration fees for the tolls and a recovery fee of $24.50 plus tolls of $70 for a grand total of $341.09. The $245 administration fee is outrageous and ridiculous. I am still recovering emotionally from my mom leaving so soon and honestly if I have to pay this $245 I will never rent from SIXT ever again.
Teresa
Unethical Business Protocol
Updated by user Apr 18, 2023
Sixt has threatened to send this $2077 invoice to collections in 15 days. However; they still have failed to provide any information that I requested.
I contacted the BBB and sent them a detailed account of dates and pics of correspondence. I also emailed Sixt back....
Original review Mar 13, 2023
I was originally on vacation to visit Dallas and Atlanta. I had to change my plans due to Grandmother passing & go to Memphis, TN. 1-Rented a vehicle at DFW from Sixt 01/16/23 2-During the course of 6 hour drive on 01/17/23 the engine light came on several times. About an hour away from my moms home the service engine light sign came on. I immediately pulled over, the oil was over a quart low and dark. 3- Im handicapped and all I could think of was make it to my moms house. 4-My Grandmothers wake was also that evening. I parked Blazer at moms. I called Sixt on the phone for 1.5hrs before reaching any sign of assistance. 5-Sixt 3 different Reps provided assistance in this order: 1st-Take Blazer to an auto repair shop, whatever is wrong our company will reimburse you.(needless to say I had my Grandmothers Wake in 3hrs) 2nd-Sixt will send a tow truck to pickup the Blazer and you, then drive to Nashville TN in order for you to get another vehicle. (Ok Nashville is 3hrs from Memphis, The wake was that evening & the funeral/burial the next day. on top of that Im a disabled civilian Fed Gov and military handicapped female. Im being inconvenienced with my time and money) UNACCEPTABLE 3rd-Jill a Sixt Rep helped due to receiving the go from a Department Head. Sixt would send a tow driver with a new rental, with a 240minute ETA Well it was over 6hrs after midnight upon receipt. Driver and wife showed up in PJS. Cant make this up!!! 6-I drive to my Sister-in-law house where I was staying. Now this new rental was not cleaned out good. (Im allergic to marijuana In my Civilian & VA medical records! Im having an allergy attack now, I take the kids masked up to school and windows down in the cold. My Sister-in-law helps me clean the vehicle with Lysol Fabric cleaner, left the windows down for hours, and i put cinnamon pine cones to help mask smell. still had to drive with windows down to the funeral and burial) 7-I arrived in Atlanta and reported what all occured(my original rental price was charged over another $100 for the new rental) 8-Now to TOP IT OFF, I received a Damage Invoice weeks later for $2077 because I didnt have their roadside service. I did purchase supplmental insurance through AARP. 8-Called claims department on a supposedly recorded line and hope its true because the Rep, Sharday or Sharquay, was personable ghetto and rude. She explained their protocol and it included me to drive said vehicle until it became undrivable and needed towing! (I was in Arkansas somewhere during the travel). I asked for a supervisor and was told that her supervisor would tell me the same and it would be a 7-10 day wait for return contact! This is what I was told by Sharday/Sharquay: -file a claim with AARP -get a letter of recommendation from my Attorney 9-UNACCEPTABLE for me to file a claim with another company due to another companys negligence & inadequate maintenance of their unsafe vehicles knowingly provided to consumers for a buck! I have pics and videos of both the Blazer & Durango, Emails, etc. Im in agreeance with many others on YELP and other Review sites that Sixt Rent A Car accountability to their consumers become under public legal scrutiny due too so many customers being overcharged for renting unmaintenanced vehicles theb having to pay for their repairs etc. 2nd part of my review: Your Sixt Representative (Sharday/Sharquay) was crystal clear when she stated your company's protocol. Why should I do more phone time for frustration and stress? I'm already owed a $100 credit that I will not dare use after all of this and others being treated the same, so apparently this is what your company promotes! 3rd part of review: I live in California and rented in Dallas and returned in Atlanta, it appears this same type of negative experiences apparently are nationwide with Sixt Rent A Car. Damage No: SX-907995***-*8-0 Registration Number: FL-QMVG90 FYI, I still havent received a call back from the Claims Supervisor as of today 03/13/23. Today I sent an email requesting the service records for the Blazer etc. Thank you in advance for assistance with these issues. R/ Teresa Collins
Flipp1208
HELP!!!!!!! Refund, or credit!
I am writing this email in hopes that we can resolve this issue. I booked a reservation for a vehicle to be picked up on Friday December 9 at 7pm, however my flight did not arrive until after 8pm. The location was closed at the time, i called and was told by expedia that i would get refunded for the car rentaln seeing how it was not my fault! I even purchased another vehicle from Sixt at a different location reservation # 970060****! I really like dealing with your company and like to continue buisness with you all. Im just trying to either get a refund or credit for confirmation # 992625****. If no other choice then i will have to contact my bank and dispute this transaction! Its not fair that i would have to pay for something i had no control over!