Singapore Airlines Overview
Singapore Airlines has a 2-star rating, derived from feedback provided by 431 customers. In the Airlines and Air Transport category, it secures the 30th position out of 232 companies.
Rating
Contact Information
Website
www.singaporeair.com
Phone
+656 789 8188
Airline House, 25 Airline Rd., Singapore, Singapore, 819829, Singapore
Singapore Airlines Reviews
wendy
Basic Enquiry
We are traveling to Phuket from Cairns on Saturday 19th depart 6:20pm, stopping in Singapore. can our luggage go straight through to Phuket please advise ASAP Wendy and Marko Borovina
Rittu
Baggage Damage
Need new replacement for my bag. It was a new luggage bag. suitcase cost me $125. It was totally ripped off from one side.
Agnes
Delayed luggage
I have been waiting for my luggage in Cairns since Monday. Every day I receive a message from Singapore airlines saying they are working hard...but no update. No information. I do not know what to do. I was supposed to camp...and my tent is in one of the bags.
Anonim
Trying to register for Krisflyer Login
Please send me email to allow me register as my old Krisflyer number has expired. Thank you kindly. Bridie O'Neill
Anonim
Lost my gold bangle in the flight
Its been more than 3 biz days, I havent heard anything from the airlines on my item which was left back in the flight.
serene
Wrong passport number
Can you call me back 8406**** ? Coz I made wrong passport number and expired date for my ticket , Im using new one now
David
Request permission to use CPAP sleep machine on flight
I need my CPAP machine to increase my oxygen level during the long flight to Singapore while I sleep.
errylsetiya
Saying thank you to SANDRA flight attendant in business class SQ 607
i was tripping with my family and i have a young son age 2 years old. we are separated in a business class in the middle that have a far seat. my son is crying very loud because of far from me. but SANDRA did so great and very kind to us. she is very gentle, very understand, she can handle it very smooth and not angry to me like some of flight attendants looks bit not convenient with me and with the situations i dont know what to do, i just want to make sure my son is in a good situation, and SANDRA did very nice. we want to say thank you to SANDRA who really help us. i hope she can be the leader or she can reach her dream in the near future in Singapore Airline. hopefully my letters of my real story of her can help her that she is really great flight attendant in Singapore Airlines, and she deserves being a leader. SQ 607 incheon - singapore
Jason
No help, no response, it sucks
Original review Jul 05, 2023
Wanted to change my flight booked on business class, was impossible online Singapore airline app, tried calling several numbers to no avail. Send a request via online and even went to meet Spore airline rep at airport to call country office but got no reply as promise.
Rosalind
Lost item in. Seat pocket on plane. Explained below.
Left item on the plane SQ892 Sin to HK seat 35F (premium economy seat) on June 16. Since June 16 had been communicating with HK and Sin but with no avail. All efforts gone to waste. Saw pix of phone in HK airport and was happy it's still there. Hope this is the last mail and matter will be resolved. If still wrong contact please help forward or direct email to right dept. Thank you.
Steve
Ripped off three years ago
This company is almost impossible to contact when they do it leads to nothing say we will be in touch to review your case, being saying that now for over three years. My advice to people just choose another airline many better operations out there!!
WeiKeongAndy
Enquire regarding my name sequence
Hi, May I enquire regarding my name sequence detail. Will that effect my check-in when i board my flight? My booking reference is 6SBDFL. My email is Andysteffi1020@***.com Hope that hear for you ASAP.
Sujan
Query on Refund - E-Ticket Number: 618-244****900
Hello, Singapore Airlines Customer Service, I have a case logged where I was promised a refund of a flight that I did not use from Singapore to Ahmedabad and I was promised a refund of around $426 AUD on 17th April and I was told the Refund process takes around 6 weeks. Now its already 6 weeks and Today I called your contact centre and the lady didnt knew how long it would take and gave me a shock that it would still take 8 weeks or more from here to process or get any refund. Now, I am not very happy that for a RICH AIRLINE like Singapore to process a refund of mere $426 that too reason is my mother demised on that day and all evidences given, it is really insane that you dont have proper channels or procedures to help customers who use your airline career and be rated No. 1 in ASIA? I hope someone appropriate can read my message and help me? Regards Sujan
SIJOY
Singapore airlines have screwed my reservation booked well ahead of time
I have reserved for Singapore airline travel on August 27, 2022, for a travel date on May 18, 2023. But Singapore Airlines changed the schedule of some of my connecting flights and made my itinerary misconnection and invalid. On top of that, the local Singapore Airlines office redirected my call to a shady travel agent company {{Redacted}}, who tried to sell other flights without my authorization for additional fees aggressively. Also, the travel agent made fun of me for booking in Economy class and said I was not entitled to Singapore Airlines' cancellation policy rules because I booked economy class. I have no plans to pay additional charges on a flight ticket I confirmed last year.
Seunghee
I lost my baggage!!
I'm a Loyal costumer of Singapore Airlines, and therefore this situation that I've been on for the past 5 months has been not just a nightmare but a huge disappointment. On January 6th, 2023, I traveled with Singapore Airlines on Flight SQ 437 From Maldives to Singapore and Transfer there to Hong Kong on the Flight SQ882. At my arrival on January 7th, I knew that my baggage hadn't arrived, they explained me that the baggage would come in the next flight and asked me to wait at home and that they would deliver it there directly. (File reference: HKGSG36623) However, the baggage couldnt be found anywhere until now, I processed a Baggage claim for compensation form. I made a list of the things that were inside, asked me for all the receipts of bought items and told me they will compensate as much as the receipts give away, but HOW CAN I SHOW RECEIPTS OF MY LONG PERSONAL BELONGINS? these were my company documents (which is really important), clothes, make up, my children belongings, and etc. I tried to at least hand them pictures of our holiday, highlighting the items that were lost. Who keeps receipts of all of their life belongings?! When explaining this to the baggage claim team, from an Agency (Jardine Aviation Services ltd) that is not even directly from Singapore Airlines; they said there was nothing to do; I demanded to see the baggage claim regulations and compensation policy but they didn't show it to me, or send it, nor nothing. Singapore Airlines should make the baggage claim policy public so we, the ones who need to protect their luggage, are well aware of what kind of situation we will face. My baggage was 20kg when I checked in. I demanded to see the baggage claim regulations and compensation policy but they didn't show it to me, or send it, nor nothing. Moreover, I could hand in 3 receipts, but these were only from a last-minute tax-free shop (totally amount 1613.84 HKD). Afterwards, I received an email informing me that Singapore Airlines had overviewed the case and re-evaluated the whole list and they wanted to confirm me, a full and final settlement offer for only HKD10610.76. which policy says that after 5 months and completely losing a large suitcase will all my belongings this is the only amount. My kids still ask me about their things and the memorabilia they got from their holiday. How can you compensate for that? at the end our precious holiday memories were ruined by this. If the Singapore airline can find my luggage intact by now, I will drop it all. Who keeps receipts of all of their life belongings?! When explaining this to the baggage claim team, from an Agency (Jardine Aviation Services ltd) that is not even directly from Singapore Airlines; they said there was nothing to do; even so, I tried to at least hand them pictures of our holiday, highlighting the items that were lost; sunglasses, clothes, shoes, hats, etc. and they replied the same, that regulations said compensation was only made with proof receipt. I demanded to see the baggage claim regulations and compensation policy but they didn't show it to me, or send it, nor nothing. Singapore Airlines should make the baggage claim policy public so we, the ones who need to protect their luggage, are well aware of what kind of situation we will face.
Rowena
Lost Baggage on SQ 892 SIN/HKG on April 19, 2023
About ninety (90) passengers' luggage, including my 2 pieces of check-in luggage, did not arrive at the luggage carousel at HKIA upon arrival at HKG on SQ 892 on April 19, 2023. At the luggage carousel, there were no Singapore Airlines Ground Staff present to advise waiting passengers that the 90 pieces of luggage had not been loaded onto the aircraft. The SQ Ground Staff would have been aware of this, by the time the flight took off from Changi Airport at 0940 hours. The flight time was about 4 hours and the ground staff would have known of the situation prior to the flight landing at HKIA. Apart from being disappointingly lackadaisical, this is a blatant incident of total irresponsibility and callousness. Without any advice on the situation, these passengers, some of whom had connecting flights and were travelling with young children, were left to their own devices to find their way to the Jardine's Luggage Complaint counter, and the Jardine's staff were strapped to handle so many complaints and create records of the 90 luggage discrepancies of the requisite passengers. Despite passengers demanding to see and speak with a Singapore Airlines Station Manager and /or Ground staff representative, this was not done. As a result, the passengers took their anger out on the Jardine Airways representatives, who themselves were completely unaware of the background of the calamity and the reasons creating the losses, let alone offering remedial advice to the passengers of when and where they can expect to receive their luggage, if at all!!. I find it incredible that an Airline which lauds itself as the Best Airline in the World can exhibit ground frontline personnel and be so callous, irresponsible and pathetic in its ground services, thereby tarnishing the image of the so-called Best Airline in the World!! I am sure that the affected passengers would have, certainly, quite a different take on Singapore Airlines 'slogan'. On the other hand, the in-flight crew and flight deck crew were wonderful. Service on board Flight SQ892 was exemplary. Why can't the Ground personnel of Singapore Airlines match the uncompromising service of the Singapore Airlines aircrew? More importantly, I find it incredible that Singapore Airlines could lose sight of 90 pieces of luggage for a single flight, which is tantamount to a full baggage container or maybe two, and presumably leave these on the tarmac at Changi Airport. Moreover, nobody from the Company was available nor present at the HKIA to advise the passengers about their missing luggage and the corresponding compensation matters?! Typical! Without any advice since the incident, I had to make my way again to HKIA the following morning on April 20th, and this time, I went to the check-in counter at the Departure Lounge because nobody was answering the telephone line for the number given by the Jardines Airways staff the previous day. There were 3 SIA staff on duty and not one of them had any idea about the previous day's calamity. Only upon my urging and insistence to take some proactive action, only one of them contacted Jardine's Airways office via an internal airport telephone number, which he refused to share with me despite my complaint that nobody was answering the telephone number given by the Jardine's staff the previous day, to enquire about the status of the lost luggage. Only then, he was able to advise that the Office had received a telex that the luggage had been found at Changi and would be arriving on the next SQ flight SQ 892 on that day, and to be told there was no telling when my luggage would be sent to my hotel as they had to distribute 90 pieces of baggage! I could not wait for more delays as my medication was inside the luggage. I had only brought enough in my hand-carry luggage to tide me over for 24 hours. If I had not gone to the check-in desk the following morning on April 20th, I would not have been given this advice in any other method. I went back to HKIA again in the afternoon to wait for the flight to land and to retrieve my luggage. I did not want to wait for my luggage to be delivered to my hotel in the middle of the night, for example, as I urgently needed my clothes and my medication. After the flight landed, someone from the Jardines office telephoned me and asked me to come into the Arrival area to claim my luggage. I got my luggage at around 1630 hours on April 20th. I was a disabled Business Class passenger on board this flight. There was no preferential service offered to even a disabled Business Class passenger. How awful is that? I shall be writing to the newspapers about this horrendous incident.