SimpliSafe Overview
SimpliSafe has a 2.8-star rating, derived from feedback provided by 67 customers. In the Security and Protection Services category, it secures the 40th position out of 206 companies.
Rating
Contact Information
Website
simplisafe.com
Phone
(800) 301-3759
294 Washington Street, 9th Floor, Boston, Massachusetts, 02108, United States
SimpliSafe Reviews
Even
System not working
New key pad would not connect, rep walk me through adding everything. Great job thanks. You guys are doing great!
Anonim
Deleting videos
I would like to be able to delete videos on my outdoor camera at my discretion instead of having to wait for 30 days. I live in a circle and there is a LOT of traffic.
Judi
Return siren
How do I return our broken siren? Do I need a shipping label. I have it packaged on n your mailer. 803-447-****
Anonim
Help resetting SS
I dont know how to fix problem with sensor open. I cant follow the on-line instructions. I want my live person to walk me through it.
Susan
Can not get my camera to work
The power was out due to storms last week. Bbbbnnnbbnnjhugffghkllvv lol vfhnnbcnnhhfersjljfjkljjfhkkljjkkjgfdfhjkkhhk
David
Product reliabilty
My system seems to have one item every other month go bad. First door sensor, them siren, then another door sensor, then camera Ann now another door sensor. Since I dealt with various systems while working as a security system inspector for El Paso County, Colorado this is a joke. Why does this happen? Estimated replacement time for items gone bad is usually 10 to 14 BUSINESS days.
Iwu
Application for security guard or CCTV operator position
Dear sir/ma , Good morning. I'm iwu Augustine from Nigeria lived in Dubai I'm writing to apply for the position of a CCTV operator or security guard, have four years of experience as a CCTV operator, Hopefully to hear from you sir. Kind regards Augustine
Kemaya
Change method of payment
Changed billing from a MasterCard to checking account for my monthly monitoring fee. Hope after 20 minutes it has been done correctly. Gentleman was very polite and tried to help but didn't know how to change from a credit card to auto withdrawal from checking. Feel issue resolved. If not next billing may be rejected since I must close my Mastercard account and get a reissue. MasterCard was compromise
Anonim
Did not receive delivery as stated by email
I found out that I did receive an entry sensor which I did not order. I call them back and they said that they have reordered my video doorbell. Lets see if they can get it right this time. I like the company, but the people that run it are not the sharpest pencils in the drawer.
Anonim
Help setup
Very happy with help setting up my system. As slow as I was they hung with me. I am very thankful for that.
Karli
Charges are endless
While the service they offer is above par, they lack important features like interactive cameras, 360 or even 180 degree cameras, the ability to save or download video and receive notifications without a contract or without a security based contract. On the plus side, I find their app reliable. On the bad side, I had to call in, I was not able to setup on my own.
Gay
A breaking at my house and I know the name of the two people that were in there for hour and a half and please officers have never contacted me for the information on them. I’ve called him alot
I'm having a hard time with the Kern county sheriff's they. They are not following up with the person on tape and I have the name of the person on camera. Can't get them to call me back or give me a police report number.
tim
Excellent response to my concerns fixed problem in few hours
could not get app to work they fixed it in a few hoursexcellent highly recommend to anyone,service second to nonebuybuy
tim
Resolved: Company can not fix system and provide product i pay for
Updated by user Dec 08, 2022
fixed it within 6 hours perfect,owe them apology,Highly recommend them again.Tim Long.
Original review Dec 06, 2022
Have multificator authinication on my alarm on smart phone that I pay extra for.Suddenly,december 5,about 1pm,I can get the text from them to open my account to access my system. am blocked from accessing my own account,Called customer support sunday night,told to casll back monday night,Did,no help still locked out of system no text sent to me.I do not have a spam catcher app on phone and no changes have been made to phone,They cant fix it so i want my money refunded for the system i cant uses.Also,how do i access my account as I am locked out by simplesafe?Alarm works,the mobile app does not and apparently they cant fix it.Its my problem.In fairness to them,this is 1st problem with them that they say is my problem but keep charging me for what does not work?This is not fair not get or pay for simplesafe 2 factor,it blockes account access
Anonim
Horrible customer service
First agent was absolutely inept and should seek employment elsewhere . She was not helpful at all. Asked me to charge my outdoor camera battery and call back in 5 hours! Already have extra batteries that are charged and ready to go ( since I have several outdoor cameras) . However, she just hung up when I told her we were going to take care of issue right away. Had to call back and have second agent walk through the installation process. Whats the use of paying for service if the equipment doesnt work???
Bosco
Resolved: SimpliSafe's defective item replacement service is terrible.
Updated by user Jun 03, 2022
Company fixed the issue and I have been provided with product replacement. SimpliSafe replaced my defective camera, but they made the process hellish.
I did not receive an apology, nor did I receive a discount for the grief they gave me. I'm canceling the monthly monitoring service..
Updated by user May 04, 2022
The Customer Service agent who promised to call me back never did so. I finally called SimpliSafe back to find out the status of my replacement. It turned out the neither the tech support rep, nor the first customer service rep I spoke with did anything to try to...
Original review May 04, 2022
I bought six cameras with my initial SS order. Five of the sux setup easily, easily following the app procedure. The sixth camera, and indoor model SSCM2, can't read the QR code. I tried several times across several months, using different USB cables and wall adapters from my functioning cameras. - I called tech support and walked through all steps again without success, but they wouldn't issue an RMA. I called customer support to voice my frustration and ask for a replacement. CS put me on hold for 7 to 10 minutes to "verify some details." The CS rep came back on, asked for the model & serial numbers, then put me on hold for another 5 minutes. The rep came on again and told me it was going to take her another 20 to 30 minutes to finish verifying something, and they'll call me back with the replacement instructions. What can they possibly need to verify? I'm a paying customer in good standing. As of this writing, I shave not received a callback or an RMA. This is absolutely unacceptable technical and customer service. - The Customer Service agent who promised to call me back never did so. I finally called SimpliSafe back to find out the status of my replacement. It turned out the neither the tech support rep, nor the first customer service rep I spoke with did anything to try to generate a return to me. They logged my calls, but never took a single action or made any attempt to resolve my request. - The second customer service rep I spoke with did create a product replacement order for me, provided a return shipping label, and was apologetic about the treatment I received from the first two people. I haven't received my replacement, yet, but she explained it would take 3 - 5 days. I received a confirmation number for the replacement, so I believe I will receive it - I do not consider this issue resolved. I still expect a written apology from the management at SimpliSafe, as well as free monthly service for 6 months, to compensate me for my time, frustration, and poor treatment from SimpliSafe technical and customer support representatives.