simonton-windows Reviews
Windows and Doors

Simonton Windows

3/5 - based on 10 reviews

Simonton Windows Overview

Simonton Windows has a 3-star rating, derived from feedback provided by 10 customers. In the Windows and Doors category, it secures the 42th position out of 170 companies.


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Contact Information


(800) 746-6686

5020 Weston Parkway, Suite 400, Cary, North Carolina, 27513, United States

Contact Simonton Windows Customer Service

Simonton Windows Reviews



Still waiting for delivery was told today between 11&5 but no tracking info sent. Can you call or text me to let me know if is going to be delivered today.


Employment or tech for Florida

I know your window products. I have used them for almost 20 plus years. I can service all of Florida. 46 plus years experience. Waiting for you guys to hire me!


Customer service

Their licensed certified contractor destroyed the new windows. Installed and uninstalled three times. I was trying to get some technical information, integrity of the doors and windows after they have been in and out three times, so I still have a factory warranty etc. Simonton customer service was no help at all.


Window will not close

Their customer service technician diagnosed the problem over the phone. Great product. Highly recommended.


Replacement center glass for bow window

I was never was contacted about my bow window replacement after I sent information requested. Center glass seal failed. Has moisture between glass. The two side windows were already replaced with the same issue. Center glass measurements 14 1/8" W X 39" high. Glass has tint. Pictures were sent showing the failure of the seals. Would also need seal tape. THANKYOU


Window serial number

Need a screen for my double hung window that was installed in 2008 . I was told by corporate go to Home Depot to purchase one, they said they needed serial # I ask where is located on window did know called corporate they said looked here or there can not locate # can you be more specific where it is located also is it stamped into the window or a piece of paper.


Seal leaking on center glass of my bow window. Simington has already replaced the two side operating glass sash.

Center glass seal failed of bow window. B35 928 3 F0537. The two side casements have already been replaced. Replace center glass.


I've been trying to order warranty parts but Simonton customer service has been EXTEMELY DIFFICULT to work with... no return calls, will not answer questions, rude reps, etc. Simonton warranty useless

I've been trying to order warranty parts but Simonton customer service has been EXTEMELY DIFFICULT to work with... no return calls, will not answer questions, rude reps, etc. The Simonton warranty is useless and not worth the paper it is printed on. BUYER BEWARE!!


Resolved: Had the door in question for a year and it did not come with the handle and lock set

Updated by user Mar 14, 2023

Company fixed the issue and I have been provided with full refund.

Original review Feb 20, 2023
I went through home depot to purchase windows and a door from Simonton. The sliding glass door did not have the handles and lock set. I have been trying to get the missing items for a year and Simonton keeps sending the wrong hardware (4 times) in the course of a year. I could not wait any longer and had to purchase another door as I am building a house and have limited time to have all construction complete. Home depot told me I could not get a refund because it was a special order.The door is a standard size door and was very expensive because it is double pane,low E storm door. Simonton stated it was too late to try to get a refund because it has been too long. Really. I have been in contact with Simonton but I have to go through Home depot to receive any credit or refund. I was told Merchandising from Home depot was going to contact me but I'm still waiting. I guess you can sense my frustration. Signed Still waiting in limbo


Hello, Checking on window screen , case PG-186****-T9R7D6

Hello, I submitted a request for details on my window screen on the 10th of this month. case # PG-186****-T9R7D6. I have not heard back yet and would like to find out when the screen will be in. Thank you very much

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