Silverleaf Resorts Overview
Silverleaf Resorts has a 1.7-star rating, derived from feedback provided by 1100 customers. In the Hotels and Resorts category, it secures the 3th position out of 883 companies.
Rating
Contact Information
Website
www.silverleafresorts.com
Phone
(800) 613-0310
6321 Boulevard 26, North Richland Hills, Texas, 76180, United States
Silverleaf Resorts Reviews
Debbie
Getting cheated and I want out
Prices go up up up. Now there's no more endless escape. Now being sold again. I want to give it back
Anonim
Holiday Inn club vacations keeps wanting to take away and charge more for less
I agree with everybody else heres the latest I received email from them saying that owners with like holiday hills Hill country the villages Lake of the Woods they are wanting to reassign us other units they probably want to sell the property and profit millions of dollars I say give me my portion of the sale for my unit and they can have it We as owners need to get together and file a class action suit against Holiday Inn club vacations
Keaten
Breach of Contract
I have had this timeshare for years, and it is paid for but the annual maintenance fee keeps going up every year and when I call to use the timeshare over a weekend or week I can't get it. You have to wait 2 weeks before you can see what is available and when I call they want me to use the RCI and pay even more. Since Holiday Inn took them over they have been a real disappointment and they are not keeping their word in accordance with my deed.
Anonim
This place is a *** poor excuse for everything that matters, it should be shut down. Poor service and Poor accommodations .
You have to book your stay 2 weeks in advance but, by that time someone else have the days you wanted. You can't go when you wanna go, you can only book when your color comes around, ( imagine that)!!!
geraldine
I would like to stop paying maintence fee
i have been paying this fee for over 40 years and i used the timeshare once. it is not worth the money.
Alejandro
This is a terrible company that misrepresents the value you are receiving.
They lied about the details for exchanging and the cost involved. They said there would be not cost. However, we later found out there were cost to using the location.
Charles
Unable to access the website for reservations hardly ever
except for billing. we have been long time owners and they used to be worth it however since being purchased or merged with holiday inn , it has been rate hikes continually and no service. very deceptive and trapping
KARLA
TOTAL DECEPTION /
Nearly impossible to book. Bonus time was the reason we bought and now are charged for it. Maintenance fee's continue to rise. Zero STARS if it allowed. Deceptive, Lies, dishonest.
Anonim
I worked also for Silver leaf while under construction...I was showing the property to prospective buyers. The sales pitch was the fact that this property was one of a kind focusing on the "RED" PA
America's Laws allowing these corporation to scam it's citizens with hopes and dreams of enjoying the fruit of our hard labor in co-sharing vacation property that once our mortgage is satisfied it becomes public and owners are charged and benefits removed ....We are not given profit shares... We are SCAMMED!
Anonim
Verry upset
Every year we have such hard time to book are weeks that is on the bank, they always say call 30 day before we always do end they never have week a available, and the employees told us even they have they won't give it to us because they're saying that we didn't call 30 days before, but is a liar Ive been calling every single day since I started the 30 days and every year its like this is a horrible.
Robert
Wrongful business tactics/Violations of consumers laws
Updated by user Oct 28, 2021
To date Orangeleaf has not returned my telephone calls. In addition,the company SilverLeaf has a Legal aide listed as their legal representation.
Original review Oct 14, 2021
DFor over 7 years now we have been battling with a complaint against SilverLeaf Resorts/Affiliates for wrongful trade practices. They sold us resort property on false and misleading information in Texas. In addition, charges and upkeep expenses that we were never informed about at the time of our contract signing. In addition, they listed my 18-year-old on the primary deed for property in Missouri, we live and purchased our property in Texas. Due to this, she was listed as a property owner in Missouri, which is illegal. The staff is totally rude and unprofessional. The contract and down payment as well as all other paperwork listed me as the proprietor.
Robin
Contract fraud
We brought into Silverleaf Resorts in 1999. We never had any issues with them. We gone to Texas, Illinois 3 to 4 times a year. We got in when they were running a special. It was called endless escape, this meant we never had to pay for bonus time. I had spine surgery in 2014 and we were not able to travel. Then had family issues that took up all our spare time. My mom is 84 and has never gotten to go on a vacation like this, so I called to make a reservation and I was told it would cost us over $200 to go for the week. They was told the new company decided that everyone was going to pay extra. We never were told of this. So I ask them how they could change our contract. They basically said they can do what they want. We new Silverleaf had sold to Holiday Inn, but were never told of this until yesterday.
Khira
I am a Silverleaf Owner
I would also like to join in a class action suit against Holiday Inn Vacations Clubs, purely for the reason they bought us now they are rebranding the property to their point system and allowing their members to use our deeded properties but refusing to allow us to use theirs. I feel that the law is on our side when it comes to our ownership and them allowing non owners use which limits our ability to fully use our properties that are now being occupied by non silverleaf owners. I feel that we should have access to heir properties if their owners have access to ours. My email is Sayelogistics@***.com feel free to contact me there.. T.J. Saye
Anonim
Class Action Law Suit
Well, we have been involved with Silver Leaf since 1999 and like many have the endless escape, bonus time and have 2 Presidential units, and a lodge. We also have handicap access and Ambassador access if no Presidential units are available! What a joke....sounds good in the sales room but NO ONE seems to have this information in their computers. This company has been sold so many times that it is like a yo-yo! Now, Holiday Inn Orange has bought it. Last visit to The Villages resulted in a salesman being extremely rude and pushing up against my husband. When we complained corporate made excuses and were "sorry" but did not do anything about it. We need action...if interested stand behind your rights and LET'S take action. Would be interested to hear from those willing to put forth the effort and help file a class action suit. Sorry folks, thought this was perfect for the golden years...think again.
customer
SILVERLEAF IS ILLEGALLY CHARGING OWNERS MAINTENANCE FEES
I was a manager at SILVERLEAF RESORTS and after looking at there contracts that they had owners sign I saw where they were illegally charging owners maintenance fees . I approached the director of financial services because I had heard that SILVERLEAF RESORTS used the money from maintenance fees so that managers could go on vacation trips for free and go to restaurants for free . I told the director of financial services that this was very wrong to charge owners maintenance fees so that Silverleaf executives and or mangers could have there own personal pleasures for free !! Because I was a manager I discovered a lot of things they were doing were very illegal . I recently decided I could no longer work for them because there business ethics were terrible . I will find some owners of Silverleaf Resorts and I will be filing a lawsuit against Silverleaf Resorts because I feel like they owe the owners millions of dollars for illegally charging the owners monthly MAINTENANCE FEES !! If any Silverleaf Owners want to join me please let me know . Thanks
Seriyah
Prize of 49,000?
Has anyone gotten a phone call saying that u have one $49,000 or a mercedes?(Highest prize) All you have to do is go to The Oak and Spruce resort and they give you a scratch off ticket.The highest prize is $49,000 or a mecedes, next prize is 1500 shopping spree, and the lowest they say is $500 in cash. I asked them if that's the least I'm walking away with, and they said yes. They say the 90 minute tour is optional.... hmmmm. DO I wanna drive 1hr 30 min with my husband and 3 kids to get scammed? Please help. Anyone get a phone call like this from entering and winning a contest in the mall?