shell Reviews
Utility

Shell

1.8/5 - based on 667 reviews

Shell Overview

Shell has a 1.8-star rating, derived from feedback provided by 667 customers. In the Utility category, it secures the 4th position out of 639 companies.

Rating

5 stars
4 stars
3 stars
2 stars
1 stars

Contact Information

Website

Phone
+4 380 008 0299

Address
Shell Centre, London, London, SE1 7NA, City Of

Contact Shell Customer Service

Shell Reviews

3/5

Did not get deal alert price

2/19/2023 premium gas at Shell. Activated deal alert and only got $.47 off. Should have been $1.77. 14.552 gals @ $3.849 = $56.01 and I was charged $55.58.

1/5

Scam App in the Google Play Store

Updated by user Oct 10, 2022
Shell is using T Mobile name to scam Americans. I need everyone whomever to go to the Google play store type in Fuel Rewards.

Click reviews under the 5 stars read all the comments. They are on there actually having a conversation with each other on how to scam...

Original review Oct 09, 2022
I believe Shell is a whole scam. They partner with the fuel reward program. They a whole scam on there website they say the oil comes from US. On here it's somewhere else. People go read Shell and Fuel rewards app disclaimer form. Shell probably don't know that the fuel rewards program is using there name to scam people and waste there time. It's 2022 they probably in on it to. I want my saving. There's no such thing as a loyalty card. Apps are both fake. Go on Google and read the reviews. They didn't comment on not one post u can't even comment on anyone post. GOOGLE SLIPPING!!! I'm wondering did they read the disclaimer form before adding app to play store. You will never cash any savings out. At the end of the day we all do the same thing delete the app rite. Where are the saving going if we never redeemed the saving . Contacting support doesn't help that's fake too sounds like the same man answering the phone. All these foreigners answering Americans phones. I don't trust them. This foreign scamming has to stop

1/5

Money was taken off my card

$89.92 was taken off my card at a Shell gas station by a cashier. The address of the station is 2720 Springhill Avenue. Mobile,AL. 36607. This happened on Sunday July 25 and they haven't refunded my money yet. I feel violated, like I was literally robbed without a pistol. My is Nikita Feagin I be reached at (251)355-**** or by emai at nikitafeagin51@***.com

1/5

My funds in my bank is on hold/ pending

I was about to get some gas when the pump shutdown after i inserted my card in the machine. I didnt even get a chance to gas up and now my funds in my card is on hold / pending

1/5

Did'nt like that a homeless man walk in from gathering change to get water. The man was real thristy the owner of shell gas station made him get out for no reason the man stated he was thirsty had out

It was rude to reject this homeless man it was hot he had money the owner was very rude and did not let him come in and buy water why cause he was homeless look broke . That was not fair also this gas station can never give you cash back you ask to break a 20 they say no change all the time go to another store get change

1/5

Money was taken out of my account raffle gas that I didn't know was going to happen

I didnt know $189.90 was going to be taken out of my account! Please help Langston (562)667-**** California

1/5

Extortion

Accidentally left my phone on top of the atm and another customer picked it up and left with the customer service clerk that was working 7-1-22 @ 253am and he tried to make me pay him 20$ Bc a customer found it on the atm

1/5

Complaints

The new owner at shell gas station on 7101 fuqa Missouri city TX 77489 is the most rudest and meanest man since he has been there us customer don't like the way he speak to us. Been coming to shell over 8 years and never never had a problem till he came

1/5

No call

I fell at shell gas station and hurt my self I've called and called shell I even called the corporate office number they say that they will call me in 10 days well I've waited waited and no fone calls at all idk how long I've git to wait for a 10 day fone call but uts been 3 months now I mean come on I've done paid the bill with else do they need

1/5

Refund

Shell gas station owes me $7.60 for the past 7 days now I'd like to know where my refund is contact me at 513-850-****

1/5

Injured

I'm calling the bbb on this company I've been waiting on a phone call since April over a fall at one of your gas stations in ky still no reply I can't belive the corporate office is as slow as the consumer but I will be call writing I will not stop till I at leave get my med bill payed bk to me and pain and suffering

2/5

Cashiers are terrible

The cashier was extremely rude to me when I asked for a price check on two items. He raised his voice and yelled that if the prices are to high then go to Another store .All I did was simply ask for a price check considering there is No prices on any item in the store .the prices are to high so I didnt want the items .he continued to be very rude to me .customer service is not a priority to this cashier.

1/5

No stations left in our county

All Shell stations in Highlands County FL have been converted to Circle K so can not use my card anymore- surprised that you let this happen to a whole county

5/5

Resolved: Compliments to two Shell Associates

Updated by user Apr 15, 2022

Compliments to employees at Shell Sweet Peas station, Brownsville, Pa 15417.

Original review Apr 15, 2022
Michelle greeted me with a smile as I entered this Shell Sweet Peas station! She is Always pleasant and kind, with all customers. It takes a special person to interact with the public in a kind hearted way.Michelle is that person! Michelle makes me feel that my business at Shell is Appreciated. I also want to compliment Carmello! She is knowledgeable, patient and gracious as I shop with PA Lottery coupons. She explains the coupons and the free tickets that I will receive. Carmello also redeems my winning tickets smoothly and quickly.

3/5

Impossible to reach Customer Service and the station I use is poorly operaated

The have a weird way of showing a $100 charge if you put your card in, push a few buttons and then withdraw card without pumping gas. Your account is not actually charged $100 although a receipt is emailed leading you to think otherwise, thus the confusion! I could never get in touch with anyone to help, very frustrating

1/5

Buying Russian oil

You stated you would cut all ties with Russia on March1 now you purchased a tanker of Russian oil. I will be shredding my Shell credit cards and will never buy and Shell gas or products. Disgusting

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