Scratchpay Overview
Scratchpay has a 2.2-star rating, derived from feedback provided by 9 customers. In the Animal Services category, it secures the 41th position out of 269 companies.
Rating
Contact Information
Website
scratchpay.com
Phone
(855) 727-2395
225 S. Lake Avenue, Suite 250,, Pasadena, California, 91101, United States
Scratchpay Reviews
Mandeep
New charge on my account
Nothing in my account on scratchpay end. Thank you Clint!! Great to have a real person answer phone and help
Elodie
I have a loan with Scratchpay, first one is paid off. I am auto pay, the last 2 months, they have been charging me 15.00 late fee. I have sent them messages telling them it comes out of my checking
They are suppose to take it out of my account, I should not be paying late fees! Never had any troubles with my first loan, but 2nd loan is a mess. Keep getting messages that my payment is due, and I tell themm it comes out of my account.
Anonim
I have this account on my credit report and it does not belong to me.
Hello, my name is Marie Martinez. I was checking my credit report and I notice an account that does not belong to me of $2,535. That was open on 4/23/2022 I would like to now how can I remove it from my credit report. Thank you!
Barbara
Make a payment
On hold for 30 min.sId I was next then said no agents available then hung up on me I called again waited 30 min again and it did same thing weres the agents that use to help take payments this system is not working properly please fix it or my payments may be latei
Anonim
Hacked my account and stole my momey
I received a call acting like a instant cart work and hacked my account am locked out my account yall Deactivated my account I worked hard burned gas to do orders
Kristalyn
Denied due to low credit score!
I thought Scratchpay didn't base decisions on credit!? That is obviously a blatant lie, because I was denied based on that very reason!
jenny
Bad business
After using Scratchpay 4 times and paying off all 4 loans, 2 early, I am now ineligible because my credit score changed. It was great when it worked, but apparently just because I was a good customer and paid them back every time like I was supposed to is irrelevant.
HPlaza
Bad Business Policies
Had an emergency situation where pet needed treatment. Decided to apply for a payment plan via Scratchpay, which was not denied but the process to apply was horrible. Their website states "instant decision", far from it. The application was completed when I was at the vet with an EMERGENCY.. After completing the app online, I received an email with a reference number stating that I needed to send a photo ID, which I promptly did. After I sent it, I called their customer service line and the insanity ensues. Remember, I am waiting at the veterinary ER with an emergency while this is happening. The story regarding my application status changed every time I spoke to someone, the first person told me they could not find my application even when I gave them the reference number that Scratchpay emailed to me, and I confirmed all of my personal information. When she finally found it, she claims it was expedited as she knew it was an emergency, and told me I would be getting an email in a few minutes, NEVER got that email. When I called back to follow-up, the second person was rude and I had to go through the same thing again because she also was incapable of finding my application. When she finally found it, again I was told it was expedited to wait for the email that NEVER came. (Meanwhile, I am checking trash and spam folders to make sure I did not miss it--NOTHING.) The third time I called, I was asked if I had signed a promissory note. What note? Was my response to her because I STILL had not received a thing. Thank goodness that I did not have to rely on this as the only option to have my cat treated, if it were, he would have been dead. Their business process is horrific and one of the most unfriendly that I have ever encountered. Additionally, I have established positive credit history and confirming my identity is not difficult. The day AFTER this scenario, I receive ANOTHER email asking me to send proof of identification in AGAIN. It really speaks volumes of how fragmented their procedures are for processing applications. They are in the business of providing financing to people who are the midst of having to make what are potentially life and death medical decisions based upon what they say. Accordingly, they should be in the position to have a stream-lined process that can handle such a situation. Clearly, that is not the case. When people show you who there are, believe them. From the very beginning, their organization screamed disorganization and disarray. In the end, I know I dodged a bullet not having to be at the mercy of business process since I did have other resources. Good luck if you have to deal with these folks..horrible.