Sam Ash Overview
Sam Ash has a 2-star rating, derived from feedback provided by 68 customers. In the Music stores category, it secures the 12th position out of 120 companies.
Rating
Contact Information
Website
www.samash.com
Phone
(800) 472-6274
7726 Cheri Court, Tampa, Florida, 33634, United States
Sam Ash Reviews
JOHN
No inventory
This has happened three separate times the exact same thing. They advertised product as in stock you order the product they charge your account and then you wait for a shipping date email. An email that you never get. And then when you finally reach out to contact them they tell you that your item is on backorder. Even though it was advertised as in stock on their website. Then you have to go to your bank and get a transaction list because Sam Ash will claim they did not charge your account but you had better believe that they did. Then you will have to go in dispute that with your bank. Depending upon how long ago it was the amount and many other factors you could be looking at thousands of your dollars being tied up with Sam Ash's incompetence. They are a trash company with trash customer service never order from Sam Ash Sam Ash sucks
Duncan
Damage to Bass Guitar during shipping SKU MKBCCE4BU
I am forwarding the email confirmation from FedEx regarding the damage that was incurred during shipping the Michael Kelly base that I purchased from your Ontario, California store. I am forwarding the email separately as I cannot attach it here.
Chester
Refund
Refund guitar No cash given Had options but none were pains in full I paid full Cash Any help Orlando store Lee road
Bob
Absolutely abhorrent response, as far as accusing me of wrongdoing when an item I purchased online was listed as "Delivered" by the package service and never received by me.
Updated by user Sep 26, 2021
After accusing me of receiving the equipment and trying to scam them they then claimed they misunderstood me and if I wasnt trying to get them to refund me then they didnt careI asked for assistance in explaining the situation to FedEx ie to please back up my story...
Original review Sep 26, 2021
In May of 2021 I ordered a piece of equipment from Sam Ash (Charlotte location) which was shipped and listed by FedEx as delivered but never got to me. As my front door is set back from the street, very visible, and I was home at the time of the supposed delivery, I was very skeptical. AS it happened, a SECOND package was delivered the same day ...not to me however. This one was shipped from a different music equipment firm. When I reached out to them, they had no problem simply sending another one immediately. Sam Ash first off accused me of stealing, then refused any responsibility, instead stonewalling me to deal with FedEx....who was ...let me just tell you, NOT helpful either.
Danny
Price match
I have 2 different prices from accredited competitors and ask samash to match. Sent receipts and quotes. They refused. In my book samash is a dead company. I have bought from them for 30 yrs. they just lost a customer that has spent a lot of money on music equipment. I will never buy from these guys again.
Athena
Horrible ORDERING and availability coordination
Updated by user Jul 23, 2021
I haven't yet. I am though going to contact the Better Business Bureau since they have yet to reimburse money or cancel the order on an item they never had in the first place when I made my order!
Original review Jul 21, 2021
I've tried buying multiple items from Sam Ash that show up on their website and it's not until checkout or even after the order has already been made for them to tell me that the item is no longer available. Tried to buy two Michael Kelly Guitars - they took the order and my money then canceled but did not immediately return my money. Attempted to buy a Boss SY-100 same thing only this time they did a back and forth and it was on the second order that they kept the money without fulfilling an order and their customer service (online chat) told me to call and I ended up on hold for 20 min before getting someone. Only to be told yeah its a glitch in our system but theres nothing we can do about it!
Roderick
Guitar problem. I have been ignored for both my emails so far.
Updated by user Jun 13, 2021
Sam Ash 'just' got back to me after my 3rd attempt to contact them.
Original review Jun 12, 2021
Hi there. On August 15th, 2020 I bought a Michael Kelly Hybrid '55 Guitar with Fishman Power Bridge. I purchased it online from yourselves as an open box item for $610 + tax. Since then it was not been used much, mainly at home..it still has the protective plastic on the pick-guard! Anyway, 2 or 3 weeks ago I noticed an intermittent fault with the Fishman Power bridgesometimes it works, but mostly it does not! I have little to complain about re. the guitar other than the Fishman bridge. So, what can be done to correct this problem? I clearly need to have it fixedits of no use for my needs as it is currently. Please help rectify this problem ASAP. Order number was; 15-0557*-66183 My details are; Rod Gerrard, 9040 Antigua Drive, Seminole, Fl. 33777 Phone 727-350-**** I appreciate any help you can give me in this matter. Thank you in anticipation. Roderick (Rod) Gerrard.
Anonim
Salesman by the name of Roland is a jerk, unfit to be a sales helper, who discourages business/sales by being arrogant.
I was needing information about Focusrite recorders. The guy spoke to me in a humiliating mode, treating my questions as if I was an idiot. When I tried to object to his attitude, he plain left, saying I should complain to his manager.
Le
Illegal mask mandate
It is illegal for any establishment to force patrons to wear a mask. It is discrimination and against the law. Masks dont protect anyone they are only for particulates viruses are smaller than bacteria. They dont prevent viruses from getting in or out
Edward
Disrespectful lazy salespeople
I spent over one hour yesterday, Sat. 13 July 2020, at the Kendall, Miami FL Sam Ash store waiting for help with a purchase. I directly asked for help several times. I patiently waited while salespersons ignored me and attended to other customers that arrived after me. I arrived at 12:01 PM, one minute after store opening and no one would make eye contact. I asked for help repeatedly and was ignored. This is the reason brick and mortar stores are failing and closing. These are the incompetent sales personnel who will cry about not having a job when everything goes on line. Ive spent thousands of $s at Sam Ash over the years. I will not buy so much as a drumstick from this company ever again. E B Ferrer
Celina
Prepare to hunker down and be on hold for an hour or so.
I attempted to send an e-gift card to my son. It's currently somewhere in limbo, but my credit card was charged. I called customer service and was on hold for 22 minutes, then disconnected. Now I've been on hold 28 minutes. The total hold time is creeping up toward 1 hour.
JC
ABSURD!
Was at Sam Ash @ Lyndhurst, Ohio talking to a salesman who was very nice. I was planning to get a Boss Katana - 100 and the foot controller. I left the store and thought to look online if it’s cheaper. Low and behold, Sam Ash texted me to get a discount on my next purchase. I called that same day and was informed that I can get both amp and foot pedal both with 36 months free financing and 15% off. I then decided to add a product to save more which is a Roland electronic cy-8 cymbal. I couldn’t buy it online since I have something to trade and cash to use so I went to the store. Close to the end of purchasing them they told me I won’t get 15%. They told me to still purchase it and come back the next day to verify from the online rep that I could get 15% off in which they would honor it if it was verified. The supervisor online told me that he had to look back into the recordings if that conversation was valid. A solution came about though that I could use a coupon code that I got from Sam Ash text “MARCHBAND” that gave me more discount in my cart. Brought it up to the store and the manager (Graham) does not want to accept the merchandise return and he told me that it won’t count for the 36 months financing in which I called the next day and the salesman (Alex) informed me that it would have if the manager cared to looked. I guess in my mind, I don’t think they appreciate customers using any discount “code” given by them for us to use. I was told that I would get a call back in 5 minutes 3 times and never received a call. I called the salesperson on his direct line with my cell and never answered any of my calls and called using my work phone and answered it right away (fishy). He then told me that he can’t do anything with it anymore and to call a different customer service #. He sent me to the complaint department which the owners and higher management would handle. One last thing which I think is very interesting. I logged in my online account and the password was changed and I couldn’t log back in to my cart. I did took a screenshot of all of them before that happened. I can’t believe the quality of customer service we get nowadays. I’m sure I’m not the best customer in the world just buying whatever’s out there but I just want to use the deals and promos they have to offer.
Breeanne
Sam Ash Miami La- 8/5/19 Apprx.3:30pm. (Guitars area) Employee Roufhley
Updated by user Aug 06, 2019
Complainant and Witness (Mr. Pier) Informed Manager, Steve Toro / 5360 N.W.
167 St. Miami Lakes, Fl. 33014 Tel. Number 305-628-****.
Complainant - Jack Medina 305-833-**** and Mr. Pier 954-709-**** / Aug.
5, 2019 Approx. 3:30 Pm Aggressive employee in Guitars Section - Repping a guitar from a Customers hand, Instead of asking for it, And acting very Rudely to Two Customers.
Original review Aug 06, 2019
complaint Salesman/ Maimi lakes - Physically pushing a customer/ at Sam Ash Miami Lakes 8-5-19 approximately 3:30pm with Witnesses and Complained to Manager Steave Toro
Anonim
Guitar Setup Scam
I paid $40 for a package that gives you multiple guitar setups over time, as a bundle with the guitar I bought from them. I dropped it off to be setup with low action, was told I had to wait for their guy to come in next week. I wait a week, get my guitar back, and every single string has obnoxious fret buzz. The guy who set my guitar up didn't even play it before he put it in the case. I can't play my guitar now because Sam Ash has no clue WTF they're doing.
Anonim
Absurd to have commission agents cover calls from folks with existing items in their online cart
Complaints about 1-800 number customer service Customers ***** of *****, FL order number ****** I am NOT a time-waster or high-maintenance. I had one very understandable question because you sell an item but not what goes with it to make it function. Then I immediately called back and had a quick change because I hadn't noticed until later I was on backorder. Everything would have been fine without this one guy. As long as my final item, the Samson Concert 88 earset wireless mic system, comes, I don't need anything. It's probably sent to the wrong address (billing instead of shipping) but that will have to do. Gas and time wasted. I can prove I had it right to begin with because the initial item in stock nearby came to the correct shipping address before people altered it to get me off backorder. That's not my main complaint; it's the behavior. I barely know where to start, now. 1) I put $550 worth of three items in my shopping cart on SamAsh.com. 2) One of them (until I changed items eventually), sku AWMS40MM2-P (AKG dual Wireless mic system) included one handheld mic but did not include a required headset mic required to operate the bodypack. I was having a hard time finding a “compatible AKG miniature microphone” on your site and was puzzled you'd make me go to a third party to find one. 3) So I call 1-80*-472-**** (the giant number on SamAsh.com). I get Man #1 who confidently announces you don't sell them separately. When I express confusion why you'd sell me a useless $200 mic system without going to a retail competitor to make it work, here's where it gets weird. 4) Instead of just taking the sku# of the ONE item I have a question about, he claims he needs to see my shopping cart which he can't do without me signed in, and orders me to hang up, empty my shopping cart, sign in, and call him back at his direct extension (instead of just signing in which, I have checked since, and you CAN just sign in and retain your cart items) – why would he do this unless he was avoiding to help me unless he could get commission? I just wanted to ask a VERY simple, straightforward, super-warranted question. 5) This takes me forever because, while your system does allow for forgotten password, it's not friendly for forgotten User ID. When I finally find it, I'm getting tired and so I just pick a different item than the one in question so I can check out. I did call back through the main number to make sure my mic stands would fit the speakers, to which Man #1 answers and says, “It's ME again...” like I was trying to avoid him going through the main #. 6) Here's my ONE mistake which I quickly fixed. I didn't get the hint with the little red “More on the way” that my main two items were on backorder. There was no “Not in Stock” or “Backorder” or “Delay” message... it flew over my head like “more types on the way”. But I called right back, disappointed but polite, within the same weekend and a nice, Man#2 answered and put me at ease, helping me make minor changes and told me the stuff would be right back out. Yay, right? 7) I see later that the caller ID says missed call from Sam Ash. I call to see if there's a problem, and Man #1 gruffly announces it's him (again, great), gives me his first and last name like he's a celebrity, and starts telling me how if I'd have listened to him in the first place and emptied my cart and signed in and called him back as I was told, this wouldn't have happened, like there was some terrible disaster I'd caused over there in my insolence. There was apparently no new news, the stuff was still altered and on its way, and so apparently he had just called me back to give me a “told you so”! 8) It's not over. I had a different shipping address than billing address. I know I did it right because the first, in-stock item came to the correct shipping address. The bigger, more expensive stuff is now arriving at the wrong address (the billing address). I can't help but to feel this is more work from Man #1 as, despite the fact Man#2 seemed to have found available alternatives and arranged them to be shipped, Man #1 was referring to things, now, as though he had arranged the changes (using the pronoun “I” had this shipped from Newark etc. which confused me yet again because Man #2 seemed to have it under control). 9) I also ceased getting any tracking updates for the further items. My befuddled, octogenarian parents called me up to report a gargantuan mystery box delivered from Sam Ash, 1 of 2 more expected. I'm not very confident about returning to or recommending Sam Ash ever again when ordering online. I'm bad with names and still don't remember Man #1's name, no matter who he is. My own name mightn't jump out at anyone as a critically important customer, but my family and especially their bands and close associates have bought countless tens of thousands of dollars of equipment from Sam Ash since the unfortunate demise of the Kapok Tree restaurant. I wouldn't know why if I went by my experience. I made one, small mistake which someone seemingly, specifically called me back just rub my face in (more on that below), while Sam Ash has, now, made several (and growing). First of all, if someone buys something online elsewhere, such as Sweetwater, they can call and ask a question without hassle or witnessing bizarre behavior. It's dawning on me, perhaps my Sam Ash problems stem from something of which I was unaware (and I'm guessing), and that is – do people who answer the phone there work on commission just like store clerks and, in fact, is it just some in-store clerk being bothered in between in-store duties (instead of having a call bank like any other large online presence)? That would explain some of this. Recommendations: 1) Employ a call bank for online orders and/or don't be quick to transfer them to commission motivated, in-store agents when someone already has items in their cart. The agent will do bizarre things like ask them to empty their cart, log out, log back in, and fill it back up with the same items while talking to the agent (despite you can just log in and the items will still be in the cart without having to empty it first!).You'll get extra calls on weekends because that's when others are off work, so have more on hand, not less. 2) Make the website accept lost userID like it does lost password 3) Don't allow strangers who can guess a persons user ID might be their first and last name to change their password. Make it so a person has to accept the password change in their email address before it changes. Your changes it as soon as someone hits lost password and knows the userID. People will hassle others by incessantly changing their password on them. 4) Either don't sell the useless AKG wireless mic system above (it encourages people to go buy the mini-mic elsewhere and discover a competitor's superior service) or sell a little headset or lapel mic to go with it to make the body transmitter useful. 5) Tell Man#1 to be gracious, polite, and to especially thank the customer for their business. I would thank him and he would just grunt or say “Ok...bye”. I'm sorry if he has things going on in his life, but join the crowd. Sometimes I like a fraction of the same courtesy I have always been required to give my customers. I was going to leave this whole thing alone, and had actually thanked him profusely the last time we talked (when he gave me the Told you So) but when crap started showing up at the wrong address after he claimed to have been the last one to alter the case, I finally lost it and began pouring out this letter. Thanks for your time. *** *****
Rabbi
Majority of complaints are from crackpots and kooks
I worked for Sam Ash for 6 years, in three of their stores of that time span. The sales staff work on commission -- if they don't make their commission consistently they will be fired, no questions asked. If they treat customers rudely they may get 1 warning, or just be fired. If they don't hussle they will be fired. Often, they're just fired for no specific reason. It's a horrible place to work if you don't have a cast iron constitution. The sales staff are not only expected to sell, and then sell some more, and add items to the ticket, not discount much, promote the Sam Ash card, promote and sell extended warranties, they are also expected to be the telephone customer service staff, the janitorial staff, clean the bathrooms, take out the trash, process returns, process trade ins, make special orders, arrange store transfers, do merchandising, do free set ups on the guitars (the "Gig Ready" policy), do warehouse work, do free telephone marketing for Sam Ash, work until dark thirty and maybe get home to say goodnight to their kids, always miss their kids school functions, work every weekend, work on Christmas Eve, 4th of July, Labor Day, Veterans Day, Memorial Day, the day after Thanksgiving (no "thanksgiving weekend" for them) -- they get Christmas day off and New Years day off. The health insurance for a single person takes an entire weeks pay -- most guys can't afford it so they skip on the health insurance. I knew more than a few employees that were on food stamp assistance and other forms of public assistance to survive, as Sam Ash doesn't pay decently and much like Walmart, expects the public taxes to subsidize their low pay structure. Oh, and every time there is a 20 or 30 percent off sale, it comes out of the sales staff's commission not the profit margin of Sam Ash. All advertised sales come out of the sale staff commission. It's not a bad music store to shop at for the customer. Sam Ash will always be willing to make a deal, and they are always offering specials and sales -- very often customers were able to purchase gear for less than I could as an employee with my employee discount or accommodation. Not a great morale booster. Sam Ash's regular prices are the same as any authorized dealer in the United States -- everyone, and I mean everyone, sells at MAP prices -- Guitar Center, Sweetwater, Musicians Friend, Alto Music, Music Zoo, everyone. Some of the staff, like in any place, are not up to par. Most are players and work hard to break their commission base, get paid and keep their job and feed their families. There are quite a few kids that work there; there are also quite a few guys in their 30s and 40s, have been playing for decades, and have families to support. Sam Ash's return policy is ridiculously generous -- 30 days for refund, 45 days for exchange when I worked there (it's been almost 10 years). The management staff bend over backwards to keep people happy, very often to the detriment of the employee who is the one that takes the hit when the price is discounted -- it comes out of the employee's commission not the profit of Sam Ash. Most of the complaints derive from ridiculous expectations, such as how much a customer expects for a trade in. If you buy a $700 guitar, for example, you cannot expect to get *anywhere* near that amount, even if you never played the guitar and had it sealed in plastic. It's used gear once you buy it. It cannot, regardless of how "mint" you think it is, be sold as "new". Sam Ash is not going to give you anything near $700 when they get the same guitar brand new from the manufacturer for a fraction of that money. If you're lucky they will give you half of what they will resell it for as a used instrument. If they take your $700 guitar in as a trade, and they determine to sell it for $500 used, you might get $250 for your trade -- and that's a fair price. It's a business, they are giving you used wholesale not retail for it. If you don't like that, then you need to take the time and effort and sell it yourself privately. If something is legitimately wrong Sam Ash will make it right. The only real casualties in the Sam Ash universe are the employees -- it hasn't been a decent place to work for financially since the 1990s -- once the fairly long fad of rock music and the central place of guitars and related live instruments faded with the advent of electronic rap noise, the days of making money hand over fist in that dinosaur business ended. The Internet didn't help. You can't return copyrighted material, such as books, opened DVDs, etc. Every sales guy is not going to know every little spec of the one Line 6 amp you've been obsessing over for the past 3 months while saving up the money or waiting for your *** girlfriend to buy for you, staring at the Line 6 website obsessively memorizing every inane marketing spec of the amp. Sam Ash sales staff will always discount on a reasonable basis, particularly for repeat, established customers and customers buying multiple items. No, you haven't purchased "$10,000.00" worth of gear in the past year" with Sam Ash. Every time, every single time, a crank customer would pull that card I would look up their purchase history in the GERS system -- without exception, they either (a) never bought a damn thing or (b) made 3 purchases, 2 of which were lower end Squier guitars they returned for a refund and the third item would usually be a guitar cable, a pack of strings or some picks. The real problem with Sam Ash is the type of customer base it attracts -- most of them are shiftless losers that are in their 30s and live in their parents basements and have the verbal skills of Beavis & Butthead, or are stressed, angry, unhappy parents with bratty kids, unhappy marriages, high debt on their credit cards, and are forced to buy little Johnny the Brat the guitar he wants for Christmas and are lost as to what to get, and are more cautious than they would be walking onto a used car lot -- or a lawyer's office. They are already stressed, already angry, already disappointed at life, desperate for a way out, and now have to walk into a place with $1500 price tags on guitars, when they just say a First Act "guitar" at Walmart for $49, and to them it looks exactly the same as the $1500 American Fender Stratocaster -- so they are "sure" Sam Ash is scamming them and out to rob them! No business wants bad customers -- when a crank and kook complains "they will never shop there again" the managements hopes they will make good with the promise -- let the competition get bogged down with the assorted time wasters, kooks & nuts. Sam Ash has been a profitable business since 1924 and Joe Lost-at-Life isn't going to bring them down by not buying the used Squier they've been eyeing, or by taking their in-their-imagination-only "$10,000.00" worth of business to the all stars at Guitar Center.