Safe Haven Security Overview
Safe Haven Security has a 1.5-star rating, derived from feedback provided by 100 customers. In the Security and Protection Services category, it secures the 37th position out of 206 companies.
Rating
Contact Information
Website
mysafehaven.com
Phone
(877) 842-0818
520 E 19th Ave, North Kansas City, Missouri, 64116, United States
Safe Haven Security Reviews
Sharon
Malfunction
Called twice wait time over 10 mins LGE K 500 malfunction notice also talked someone at ATT still under warranty can you have someone come out and check camera. Also changed phone number with customer rep but my old number is still showing
Cyndi
They are the worst company ever. Full of bs. Their installers lie and they cheat you out of your hard earned money. They should be put out of business! And ADT should not associate with them in anyway
They charged 1900 for equipment. Took over 7 hours to install. Told me I could move it if I moved. Lies. Called to move service. Cant do. Have to pay out contract over 1700 plus still pay for equipment. We are talking less than 3 weeks. ADT cannot use the equipment they installed. So you get to pay twice for everything, if something happens beyond your control.
Andre
Worst company I ever deal with
A Safe Haven sales person came to my house to offer ADT services and offered services that were not in the contract and that ADT doesn't offer. They tied me to a 36 months contract that I cancelled after 11 months and had to paid 1050 dollars to do it. So be very careful when using this company. They will make a lot of promises just to sell you the service.
Daniel
Failure on their part
Safe Haven stated that they emailed me notifying me that I was required to get a permit, and at no time did I receive such an email. In the legal paperwork, it stated that I was responsible for any permit fees if required. Not one stating that I was responsible and getting a permit in my city. They are refusing to pay up for their mistake.
William
Panel not working (called 5 times)
Hello to whom it may concern I am a recent customer of safe Haven security at a panel installed the beginning of July and the panel does not work I have spent over three and a half hours trying to contact you people I have sat on hold lines I have talked to bots on the adt website and I cannot get through to an actual human to get this problem resolved. The screen on my panel no longer works everything else works but I need it fixed ASAP please call me back at 580-401-**** if I do not hear back from you soon I will be requesting it cancellation of service thank you.
Anonim
RIPPED OFF!!
In July of 2022 a sales rep who claimed he was with ADT, (turns out he wasn't with ADT, but an authorized 3rd party for ADT) came to our door to sell us a security system. He said since you are a new homeowner and it's within 30 days we qualify for a deal. The deal was approx $65 a month and NO CHARGE for the equipment. He even wrote on his paper what the equipment would have cost without the package and crossed those numbers out. Said to us, "All you pay is the monthly charge". We even said to ourselves, its twice the price of our ring system but get so much more. I asked if we could think about it. He said, "No today is the last day of the deal for you" So for only $65 per month we figured why not? So the salesperson proceeded to sign us up and schedule a day for installation. He also gave us a certificate and said you will get a discount on your home insurance premiums. Turns out our homeowners insurance doesn't give us the discount since the system isn't hooked up to our smoke alarms. When I called, they said we've never heard of that and you are the first person to ever call with that complaint. I thought the sales pitch was shady, as he also said when our home gets broken into, 911 will prioritize us over other calls. Sounds odd that 911 would prioritize us over someone else. So we signed up for the $65 per month, no charge for equipment and and insurance discount. When I found out our insurance won't give us the discount I decided to call. That's when I found out the salesman wasn't with ADT, but a 3rd party rep. When I looked at my contract i saw a charge for over $1100 and figured it was maybe a deposit for the equipment, because it couldn't be a charge. The salesman told us no charge for equipment, even showing us the normal prices for equipment and crossing them out. I was with my boyfriend and we both heard how he greeted us, the sales pitch and the crossing out of charges. If i knew i had to pay $1100, i would have stuck with my Ring Cameras. If I knew i was paying $1100, why would i complain. What made it worse is he stuck around for a bit while just talking about work and life. We offered him a beer and he drank it with us while talking bout him being a real estate agent. My boyfriend is as well. My boyfriend told the rep to call him and he'll help him being an agent as well as getting into rehabbing homes. Now that I think about it, maybe he was making convo just to hide me from seeing what I was signing. Why would i question what i was signing when he verbally told us about the savings of the package??
Amanda
Angey customer
I canceled my system with you guys back in August not only did you charge me for August but now I am being charged for September rich for September the notes are in the 80T file but 80T claims that you guys never canceled my system. I am done paying for a system that hasn't worked since June I paid to cancel I paid for the equipment out of pocket I want my money back for the 2 months of service that I didn't use and I want someone to reach out to me immediately. This system hadn't worked since june!!June!!! and yall told me to fix it myself. Your customer service is awful and a joke
Ammar
I have some pending transactions from my safehaven account to my opay wallet
I have transferred my money 10,000 two times from my safehaven acoount to my opay wallet which I was debited but still I didnt Recieved it to the recipient account. My safehaven details are: Acc number: 010300**** Name: Ammar Abdulkadir Ther recipient account is: Acc number: 703713**** Acc name: Ammar Abdulkadir Name: opay
Kellyann
False promises
Sales rep promised to take care of contract with other guardian security. He lied. I still have to pay for it. And I cant get them to call me back.
Aki
They're absolute trash
I would've given negative stars if it was possible. Part of my package included a garage door opener that never works when I need it to. I've called repeatedly and they'd come out to get it to work that day, but it wouldn't work after that. ADT won't come and get it back and refund me for it. I brought up the fact that I'm paying for something that doesn't work and was told that "we'll stick with what you've got." I'll NEVER use or recommend ADT to anyone unless they enjoy paying for crap that doesn't work
PEDRO
Unblock account
hi, i need your help to unblock our account. I put correct username and password 4 times. it told me wrong and blocked it. We are currently traveling and we cannot access the house. Help me urgently please. We need somebody who speak spanish if you are going to call.
Idriss
This company is a money vampire
Would leave 0 if I could. We have been scammed by this company into getting locked in a contract. Just imagine, within 5 days of the installation date we had to pay $1870 because we wanted to cancel, and the reason we wanted to cancel was because of how bad their equipment and their service were and we didn't even get everything we paid for. This company does business in an unethical manner and will do their best to get money from you one way or another please don't deal with them or if you do don't sign any contracts until you read it at least 5 times because as soon as you do you they will get to you
Anonim
Customer service terrible!!!!
Was not given.my 3 day grace ti see if I want servics told my money eont answer phones!!! Please No don't use ADT Safe Haven for your home security needs!@@
Carol
Extremely bad service
never given 3 day grace period to decide on service and I've been trying g to cancel since yesterday but can't get in contact with anyone. THIS IS THE WORST CUSTOMER SERVICE EXPERIENCE OF MY LIFE AND I WILL NEVER EVER USE OR RECOMMEND ADT AGAIN TO ANYONE. A BUNCH OF CONARTISTS
derissa
NO 30 day money back guarantee
DO NOT DO BUSINESS WITH SAFE HAVEN My husband and I were conned into this system with a 30 day money back guarantee, which 3 representatives told us, not just one. That was a LIE! We decided that we did not want the system after 3 things in the first 2.5 weeks. 1. The doorbell camera that we received does not work it is always offline and needs to be troubleshoot or hit a retry. 2. We were sitting in our living room when one of the door sensors fell off the door, with no one touching the door or anything. 3. The last straw was when we tried to call and get someone to come out and we were on hold for over 45 minutes with no one answering. We then decided that it wasnt worth what were paying for it and wanted to cancel and thats when they continue to recite the same thing over and over again about there right to recision being 3 days with penalty free cancellation because they are an ADT AUTHORIZED DEALER not actual ADT that we thought we were signing up with. Then proceeded to tell me that we would have to pay $1900 to get out of our contract for a system that has not been fully functioning since weve had it. And if we choose not they will continue to bill us AND it will go to collections. They also said that they do honor the 6 month money back guarantee but the ENTIRE system has to be deemed inoperable not part or majority. SAFE HAVEN IS A MONEY HUNGRY COMPANY THAT CARE ABOUT NOTHING AFTER YOU SIGN YOUR CONTRACT LOCKING YOU INTO MONEY!
Anonim
Been lying about service
First series of email with a USPS tracking showing the order pre shipment label has USPS waiting for this order for weeks.been in Jacksonville for weeks. below is the same order, "Reshipped" with a new tracking number. Go on line to USPS tracking and that "new" tracking number has the "order" is Jacksonville and Orlando, Fl, over a 140 miles apart at the same time and date. Pretty damn good. I have spoken with USPS four times and they say the order has never ever been remitted to them for shipping. So bottom line these people are FULL OF IT. ##- Please type your reply above this line -## Your request (310511) has been solved. To reopen this request, reply to this email. Jocelyn (Patriot Outdoor Survival) Feb 10, 2021, 13:28 PST Hello Ward, Thank you for contacting The Patriot Outdoor Survival Support Team! We sincerely apologized for the delay in your order. Your order has been re-shipped on 02/08/2021. Tracking number: 927489****405254****515200. The estimated delivery date is on Saturday, 02/11/2021 via UPS. Please note that we have no control over shipment progress as this is being handled accordingly by UPS. Your order is being shipped to: Ward Shute 107 Newcastle Circle FL Fort Walton Beach, FL 32547 US Please accept the book as a gift from us to you. We have processed a refund for the book. Please allow a minimum of 48 hours for that to be reflected on your credit card. Some credit card companies can take up to a full billing cycle to post a refund, however, most will post them within five days. Let us know if we can be of further assistance. Warmest Regards, Jocelyn The Patriot Outdoor Survival Support Team Wshute1142 Feb 10, 2021, 12:46 PST On its face this seriously appears to be round two of the same BS from before ... Look at this and explain how it can be in Jacksonville and Orlando, Fl which are over 140 miles apart, two hours travel time at the same time and date. If I get the same result on Friday, 2-12-2021 I will be calling the Florida Attorney General's Office and filing a fraud report. You said the reorder would be free and yet it appears you charged my credit card. The below tracking information was taking minutes before this email, go check it out yourself. Ward Shute Track USPS package USPS package #927489****405254****515200www.usps.comProcessed ProcessedIn transitDelivered | DATE | TIME | LOCATION | STATUS | | Feb 8 | 10:13 PM | Orlando, FL, United States | Arrived shipping partner facility, USPS awaiting item | | Feb 8 | 10:13 PM | Jacksonville, FL, United States | Picked up by shipping partner, USPS awaiting item | In a message dated 2/8/2021 12:30:19 PM Central Standard Time, support@***.com writes: Hi Ward Shute, A tracking number has been assigned to your order (684C64DC97). The tracking number is 927489****405254****515200. Ship Method:UPS Expedited Mail Innovations vices Order Date:02/03 12:22pm Shipping Address:107 Newcastle Circle FL Fort Walton Beach, FL 32547 US Billing Address:107 Newcastle Circle FL Fort Walton Beach, FL 32547 US Phone Number:185******** Email:wshute1142@***.com Items in Order: | Name | Quantity | Product Sku | | Safe Haven Home Security 3 | 1 | 8427-SAFEHAEN-BK-PA-003 | bout service Embedded161296****430.svg+xml Attachment(s) Embedded161296****430.svg+xml ] Thank You! Patriot Outdoor Survival This email is a service from Patriot Outdoor Survival. Delivered by Zendesk. [49XQP0-EWRD] From: support@***.com To: wshute1142@***.com Sent: 2/7/2021 7:55:11 PM Central Standard Time Subject: [Tactical and Survival] Re: Re: [Tactical and Survival] Re: Re: Patriot Authority: Tracking Information For Safe Haven Home Security ##- Pn lying about slease type your reply above this line -## Your request (305654) has been solved. To reopen this request, reply to this email. Adrian (Patriot Authority) Feb 7, 2021, 17:55 PST Hello Ward, Thank you! We will also be on monitor. To your survival, Adrian The Patriot Authority Support Team Wshute1142 Feb 7, 2021, 14:26 PST I will be waiting for the new tracking number to arrive. Sent from my Samsung Galaxy smartphone. -------- Original message -------- From: Support <;;;;;;;;;;;;;support@***.com> Date: 2/7/21 11:26 AM (GMT-06:00) To: Wshute1142 Subject: [Tactical and Survival] Re: Re: [Tactical and Survival] Re: Re: Patriot Authority: Tracking Information For Safe Haven Home Security Adrian (Patriot Authority) Feb 7, 2021, 9:26 PST Hello Ward, Thank you for contacting the Patriot Authority Support Team! Your order for Safe Haven Home Security 3 books was requested to be reshipped on 02/03/21. The order is currently on pending and waiting for shipment details. You will receive an email once the shipment details are ready. To your survival, Adrian The Patriot Authority Support Team Wshute1142 Feb 5, 2021, 10:11 PST Here we go again more BS from you. Your 48 hrs are up where is my order.All emails are being saved to proof my point In a message dated 2/3/2021 7:00:50 PM Central Standard Time, support@***.com writes: Adrian (Patriot Authority) Feb 3, 2021, 17:00 PST Hello Ward, You order is reshipped. You will receive another email once the shipment is finalized. To your survival, Adrian The Patriot Authority Support Team Wshute1ss142 Feb 3, 2021, 11:26 PST Where is my order, its been three weeks and the tracking number information is the same, time is running out In a message dated 2/3/2021 1:15:17 PM Central Standard Time, support@***.com writes: 924199****325307****19 Adrian (Patriot Authority) Feb 3, 2021, 11:15 PST Hello Ward, You order is reshipped. You will receive another email once the shipment is finalized. Kiars To your survival, Adrian The Patriot Authority Support Team Wshute1142 Feb 3, 2021, 11:05 PST Where is my order Sent from my Samsung Galaxy smartphone. -------- Original message -------- From: Support Date: 2/3/21 12:49 PM (GMT-06:00) To: Wshute1142 Subject: [Tactical and Survival] Re: Re: [Tactical and Survival] Re: Re: Patriot Authority: Tracking Information For Safe Haven Home Security Adrian (Patriot Authority) Feb 3, 2021, 10:49 PST Hello Ward, I have already reshipped order# 684C64DC97 since no updates show on the system and USPS. You will receive another email once the shipment is finalized. To your survival, Adrian The Patriot Authority Support Team Wshute1142 Feb 3, 2021, 10:47 PST Stop your BS, Where is my order Sent from my Samsung Galaxy smartphone. -------- Original message -------- From: Support Date: 2/3/21 11:27 AM (GMT-06:00) To: Wshute1142 Subject: [Tactical and Survival] Re: Re: [Tactical and Survival] Re: Re: Patriot Authority: Tracking Information For Safe Haven Home Security Adrian (Patriot Authority) Feb 3, 2021, 9:27 PST Hello Ward, I have already reshipped order# 684C64DC97 since no updates show on the system and USPS. You will receive another email once the shipment is finalized. We apologize for the inconvenience but I hope this time it will be shipped sooner. To your survival, Adrian The Patriot Authority Support Team Wshute1142 Feb 3, 2021, 5:55 PST Feb 3rd, 21: USPS app does not reflection your order in my mail. Tracking number information is tha same since January 13th. Some three weeks ago. All emails are being saved for authorities. Ward Shute Sent from my Samsung Galaxy smartphone. -------- Original message -------- From: Support Date: 2/1/21 6:43 PM (GMT-06:00) To: Wshute1142 Subject: [Tactical and Survival] Re: Re: [Tactical and Survival] Re: Re: Patriot Authority: Tracking Information For Safe Haven Home Security Adrian (Patriot Authority) Feb 2, 2021, 17:29 PST Hello Ward, Thank you for contacting the Patriot Authority Support Team! We are monitoring on this order. If no updates show within 48 hours, we will reship the order at no cost. Should you have further concerns, please let us know. To your survival, Adrian The Patriot Authority Support Team Wshute1142 Feb 2, 2021, 7:54 PST Where is my order ?? ... Tuesday, 2-2-21 at 9:50 CST, Check my USPS app for my mail and its not showing, checked the tracking number and its still said it has NOT BEEN delivered to the USPS for mailing. So how much more of your BS can you shovel out. All these email will be heading to the Florida Attorney General's Office. Either you people are a lying bunch or clueless as hell, I'm thinking the former. So what are you going to say this time your support staff is looking into this. In a message dated 2/1/2021 6:43:44 PM Central Standard Time, support@***.com writes: Adrian (Patriot Authority) Feb 1, 2021, 16:43 PST Hello Ward, Thank you for contacting the Patriot Authority Support Team! We apologize for the delay. For now, we still monitor on the same USPS tracking number. To help speed up the shipment, I have set the order to high priority. You may still monitor the tracking number to check for progress but if no progress happens in 48 hrs we will reship the order. Should you have further concerns, please let us know. To your survival, Adrian The Patriot Authority Support Team Wshute1142 Feb 1, 2021, 9:31 PST This is a follow-up to your previous request #297867 "Re: Patriot Authority: Trac..." This info was obtained several minutes ago and its the same as of Jan 13th. Nothing new just your BS Processed ProcessedIn transitDelivered | DATE | TIME | LOCATION | STATUS | | Jan 13 | 6:42 AM | Jacksonville, FL, United States | Shipping label created, USPS awaiting item | In a message dated 1/21/2021 8:25:14 PM Central Standard Time, support@***.com writes: 924199****325307****19 Embedded161217****919.svg+xml Attachment(s) Embedded161217****919.svg+xml ] Thank You! Patriot Authority This email is a service from Patriot Authority. Delivered by Zendesk. [OLM2RO-LE44]