Rugs Done Right Overview
Rugs Done Right has a 1.9-star rating, derived from feedback provided by 19 customers. In the Carpets, Rugs and Mats category, it secures the 7th position out of 35 companies.
Rating
Contact Information
Website
www.rugsdoneright.com
Phone
(800) 562-9644
339 Boston Post Rd., Sudbury, Massachusetts, 01776, United States
Rugs Done Right Reviews
Rozella
To purchase rug karma 349b 9x9 z 12x2
I have TRIED to purchase rug karma349b for the past 3 weeks and still havent received the rug nor a response for my purchase \ there seems to be no other outlet that has it. Its very frustrating since I love the identical one that weve had for 21 years. If they no longer carry it, Id at least like to know.
Anonim
I have been waiting for 5 months for 2 Rugs
I had ordered several rugs from this company and they came timely. I have been waiting for two other rugs now since March and May. I was promised them by a sales rperesentative on the phone and email in June, then July, then in a couple of weeks. They have no come. Now I cannot log in to order status and no one will speak to me. The website says they are temproarily closed. I want a phone call after having left up to 10 messages. I want a refund on my $500.00 (or my rugs please.
Connie
Unable to contact company about rug ordered and paid for in January 2021!
Do not buy from this company!I ordered the rug in December. I was told that it would be March before it come in I checked back and was told it would be a few more weeks I check back and it was still on order but would be delivered within the next several weeks. Very long story short Now the no one will return my call nor can you reach them by chat online email or email. I truly believe I will not be receiving this rug and Im very disappointed with their service. I am out $688 and at this point I dont even want The Rug I just want the refund!!!
Brittany
Never received my rug
Its been 8 weeks and no rug. No response to my numerous calls or emails. Ive asked for a refund, and nothing. I reported this company to the BBB and will never order from Rugs Done WRONG ever again. What a waste of time.
Anonim
Rugs didn't arrive
My rugs didn't arrive after a month. They told me with COVID and some workers working at home, it would take another month to arrive. That time has now passed. I want a refund or my rugs. I'll take this further if you don't act upon it. How can one run a business like this? Pam Willis
Anonim
AVOID THIS COMPANY AT ALL COSTS!
Their website claims that most orders will arrive within a week. I waited 2 months and called multiple times, but my rug never arrived, When you do contact customer service, they refer you to a different number and they warn you that it may take 1-3 days to get an answer. So frustrating! Such a waste of time! What a run around!B
Ray
Hole in rug
We have bought numerous rugs and have been happy. The last rug was delivered and when we unwrapped it we discovered *** about the size of 2 quarters. We called and tried to get some satisfaction with either a discount or trade and they wouldn’t do anything. Obviously we will never do business with them again. Ray Borzini
bobby
Terrible experience if not fraud
bought rug. paid upfront. never received. 3 weeks passed, cancelled order. 10 days later- no credit for payment. i loaned this outfit involuntarily. do not buy from them; you will be sorry. bg
online
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Leslie
Do not deal with this company
Updated by user Aug 20, 2017
When you sell through a company like Houzz which does not respond to your request for cancellation or any support whatsoever for between three and five days, you are denying the customer the ability yo cancel or change an order.
Original review Aug 19, 2017
Rugs Done Right is selling through Houzz, and since Houzz will not respond to a buyer for up to five days, if you want to cancel or change an order, you can not do so before Rugs Done Right has had the order shipped. Although they claim they have free shipping, they are almost one hundred dollars more expensive than the same rug on a number of other sites. I was not able to cancel, and wound up with the rug which I am now supposed to pay return shipping for in order to get it back to them. This is a 31 pound 5 X 8 rug and it will add to the extra expense already incurred by paying more than I had to. I tried to cancel the same day because I found the rug for so much less, and was not able to. Rugs Done Right is well aware of the inability of a customer to change or cancel and order, and does nothing to rectify the situation. They obviously are satisfied with the status quo. Do NOT buy from them. Other sites are cheaper and have better customer service. They are complicit in making sure a customer can not change his or her mind.
Anonim
So far no refund
My complaint with Rugs Done Right is not with the quality or price of the rug I purchased but with the return process. I followed all the instructions for returning the rug and according to my UPS tracking number, the rug arrived there on May 9th. When no credit appeared on my statement by the end of the month, I called customer service. The representative checked the UPS tracking number and explained that the rug was returned to Dash and Albert and they had not informed Rugs Done Right that the rug had been received. She assured me that she would now post a credit to my account. Today is the 13th of June and I have received no credit. I called Rugs Done Right this morning and after 13 minutes of being on hold and hearing the same recorded spiel over and over again, I hung up. I will try again later. Ultimately, I don't think that Rugs Done Right is going to stiff me for the price of the rug, but the whole return process is so frustrating that I doubt that I will ever order from this company again.
Anonim
Rugs done wrong
this has to be the worst company to ever deal with they never tell the true ship the wrong product and come up with a bunch of excuses not to honor their own return policy Oct 16th ordered the rugs and they took the money end of oct got rugs but not what I ordered mid of nov they took back the wrong rugs and sent what we thought would be close to what I wanted (the original product was now not available) the replacements came at the end of nov mid dec we asked to send them back because they were junk is now saying they wouldn't take them back do not do business with them
Anonim
Rug never came, had to file dispute w/AMEX
Ordered rug in early November 2015. Told it would be there by Thanksgiving. Charged card right away. Called to inquire when it would ship, gave me bogus shipping number. Thanksgiving: no rug. Called them, said UPS lost it, label torn, etc. Asked them to credit card and charge again (which they did) so I didn't have to pay for it in Dec. January, they said rug was damaged during shipping, but credit never came until AMEX got involved. Called to cancel another rug, told it had already shipped. Called another day, it hadn't shipped. Canceled order. Got cancelation confirmation. Asked AMEX again to ensure the credit is issued to my card. Still waiting for the dispute to be settled, but AMEX usually takes care of it.
Anonim
3 months later, no rug, no refund, and no response...
I placed the order (and paid in full) on 7/1 (having chosen the company because it seemed to be available for immediate free delivery). On 7/13, I was notified that the rug was actually on back-order. On 7/20, Jessica wrote saying the rug was, "scheduled to arrive here in the US in just another 2 weeks." 8/17 (after I reached out to them again), they said it might arrive at their dock in another week. I asked them to cancel the order. I asked them again to cancel the order on 8/25, and then again on 9/1 They answered on 9/1 saying the refund would be processed and might take up to 7 days. 23 days later, no refund, no rug, and no response... I would not recommend buying from them.
Anonim
Total scammers/Stay away!!!
I called first to order a rug because the description said SKY blue. They guaranteed that's what I would get and if not I could send it back. After waiting 8 weeks for the rug to come, after the initial ship time which was 2 weeks, the rug came in teal. Trying to get to customer service was a nightmare. Then they talked me into an exchange. I had to purchase rug samples that also game in teal not blue. When promised samples would be reimbursed, I did not get my refund. Stay away from this company. They are scammers!!
Haliegh
Color was not as advertised.
I called to confirm and was told it was the correct color shown. I was guaranteed it was returnable if it wasn't. I received the item and it was green not blue. They refused to take it back. Then they talked me into paying for samples for which they would refund me upon return. I returned them and then no refund. STAY away from this company. Do not buy anything from them. They are not people of their word. There web site does not show accurate colors. You cannot get them by phone after the purchase. Very angry and disappointed!!!