Rugs Com Overview
Rugs Com has a 3.7-star rating, derived from feedback provided by 14 customers. In the Carpets, Rugs and Mats category, it secures the 8th position out of 35 companies.
Rating
Contact Information
Website
rugs.com
Phone
(800) 818-4097
3425 Hwy 21, Fort Mill, South Carolina, 29715, United States
Rugs Com Reviews
Anonim
Explain my not finding true burgundy color.
I love the rugs & the fact I can easily return if the color is wrong. I have had quite a time getting a true burgundy color. Too much red in the rugs. Still did not find one that truly matches my room color.
Anonim
Wuestion
Ordered 2 rugs online. When artived they were useless on a hardwood floor. Asked snout trturn and had questions answered. The rugs will be refunded.
Montrey
I was thinking about ordering the padding but I can put on top of my old rug. I just wish they had more colors.
I would like to see more Indian type patterns and more brighter colors. A lot of choices, but colors arent that great patterns arent that great but I did find one that I really like turquoise I just wish I had more options.
Anonim
Defected product
Company gave me forty dollars towards another rug My new rug got here and I'm very pleased as I have always been in the past with their product. Thank you rugs.com I will be a future customer and recommend they're product
Deborah
Customer service. Lady need to quit talking so that I could explain to her so I could give her information and she could help me when she spoke she was very well at speaking
Out of the rugs I have bought I have always been pleased. I have one eye bought in October that is frame on the edge. I am a single woman no pets please help me with this situation
Virginia
Wrong address given
Not pissed lol just want my rug. FedEx ground called me and I gave them my unit number and they still dropped it off at the wrong address! Then they tell me its my problem because the shipping label forgot my unit number.
Anonim
Question before I order rugs
The problem is taken care of and I will continue to use rugs.com! I only used pissed customer to contact you as I could not find your phone number until the next day! Renate VINJE
Anonim
Question about a pull in new rug
This was not a pissed off complaint. I called to ask what I should do about a pulled thread(I created). Im not sure if I should cut and knot it or what??!! We are VERY PLEASED with the rug. Excellent customer service, beautiful color blue and fits our room perfectly. Looking forward to hearing from someone about the pulled thread. Thank you.
Anonim
I had a hard time understanding Carl
Can you help me?I am trying to pace an order but it shows that I have ordered it three times and I only want one
Carolyn
Update on carpets ordered.
Not great on tracking information. I received a part of my order , however I did not receive any information that the order was coming. Ive been waiting about a week or so now and nothing else we been received. Im still waiting for the rest of the items to arrive. My confirmation # is sdhewb9cyu. Please help me find out when the are coming. Thank you
Taniqua
Need to return the rugs I ordered
Tried calling, cannot get anyone to answer. I need to return the rugs & pad I ordered. I need help!!! Phone is 815-262-****
Enola
Terrible quality, Terrible company
I ordered a 7'10 x 10' Francesca WASHABLE rug WITH an Everyday brand Rug Pad. I ordered the Renaissance style in Teal Green. The rug and pad were delivered promptly, and it was then that disappointment came. The rug is Forrest Green and RED! The pad has a factory-pressed crease down the length of the rug. There is raveling along the edges. We made several attempts to press/ steam out the large crease, but it is still there. NOW there is rug weakening in several areas. This is a rug in an area that seldom gets traffic and there are only 2 living in the home. The label on the rug says DO NOT CLEAN OR GET WET! The ad states washable. I made several calls to right the wrong, finally, they told me to send it back, but it can't be over a $200.00 shipping charge. The pad is non-refundable. This is a large rug, and I have no way of taking this rug to the next town to send via FedEx. I am still paying for this disaster, and they have refused to return my calls about the holes forming (as if the material is rotting). The excuse for the wrong color is that all rugs have color variation. This company is not a quality company and people need to be informed before they purchase from them.
frederick
Company will not respond to a return item
Rugs.com sent a $200.00 partial order that was not be sent. Rugs.com canceled part of the order it was a rug they sent a rug pad can't use the pad without the rug can not get any to answer the phone or will not respond to any emails.contacted the BBB in the state, left bad reviews etc.it a shame that a company can rip someone off my phone 928-892-****