Rosetta Stone Overview
Rosetta Stone has a 1.8-star rating, derived from feedback provided by 44 customers. In the Courses and Trainings category, it secures the 14th position out of 151 companies.
Rating
Contact Information
Website
www.rosettastone.com
Phone
(877) 434-8913
1621 N. Kent Street Suite 1200, Arlington, Virginia, 22209, United States
Rosetta Stone Reviews
Anonim
Rosetta LIFETIME is a lie !
I bought some years ago 2 full languages, now it is not working and in error. I contacted support for help and the only "solution" they could provide was that I have a make new purchase for online version: "If you were interested in purchasing our online subscription service I can check to see if there is something else we can do for you there"
Anastasia
Refund
XXXXX Overpaid. Taking too long to get a refund. When calling billing department get disconnected. XXXXX
Anonim
Lost account info
Lost account info, I had lost access to my account, and luckily was able to find an old email confirming that I had the program, and Rosetta Stone got back with me promptly and had me set up and going in no time!!!
Anonim
Billing and access question
I was confused about what I had purchased and how to access it. Customer representative was extremely helpful and called me back twice to confirm I understood billing and had access to the product.
Jevan
I have a lifetime contract and i need support
I forget the details but I have a lifetime contract for all the languages. My trouble is to be able to use it in my with my laptop. My mail address is: Kebsam@***.com
William
2nd time purchasher twice shy
I purchased course 1st on CD they stopped supporting. Bought 2nd version online was for 2 years. COVID-19 hit and 18 months later I'm traveling tp Peru. Customer sercvice said in my case buy a new course no supervisor call back. now lifetime for less! membership
Anonim
Collections
Problem was taken care off to my satisfaction. Thank you.
Anonim
Have useless CD.s
My husband bought me Rosetta 1.2.3 French several years ago but we didn't load it because I already had Rosetta 1 loaded and wasn't finished learning from it. Now you can't use the CD's because Rosetta Stone no longer supports them. How can this be? There should be no termination date on learning material my husband paid a lot of money for something we can no longer can use then they want us to pay a lot more for online services. Who is to say they won't go out of business next week and no longer honor the online Rosetta.
Anonim
I have allready buy rosettastone life time membership. And this is second time buy the Rosetta Stone membership. That why I need my refund money back
I need my Rosetta Stone money back because allready buy lifetime membership few months ago your website. Thats why I didnt know I buy second time membership Rosetta Stone. Thats why I need my money back
Anonim
App to convert 32 bit to 64 nit
The young lady that I spoke with was very helpful and resolved my issue. Thank you.
AngelicaSyvel
No response from your team
Updated by user Mar 09, 2020
I’ve been emailing you that I cannot use the app offline. i downloaded it solely for that purpose and I can’t use it. Been talking to your team and nobody has ever helped me.
Original review Mar 09, 2020
mailing you that I cannot use it in offline mode.
Colin
It’s too Expensive, Frustrating, poorly built program and poorly maintained
I have emailed Rosette Stone several times in regards to how their program either has slides with pronunciation exercises that done ever acknowledge a person speaking or slides that you can say something barely close to what you are asked to say and get a perfect score on. I paid for a 6 month subscription to learn Mandarin and immediately regretted it. My last email included a video where the program asked me to say Dian Hua, the mandarin words for telephone (tones not shown) and I got perfect pronunciation score for saying Leann Ma. I tried the program years ago on my laptop and it was littered with errors and malfunctions. I thought it might have improved after so long but it seems worse. Furthermore, nothing has been updated or improved. The claim they have fixed an error I inform them of but they to nothing to be proactive in refining, improving or even doing quality control on their product. It is a sloppily made, I maintained, mess that makes it difficult to learn. I speak words and phrases to a friend who is came to Canada from China and Rosetta Stone gives the impression I have perfected these phases but my friend says I am not even close. The program leaves a person feeling over confident until the talk to someone and then they feel like a fool. Reading professional reviews online I am seeing a continuing narrative that people become frustrated and stop using Rosetta Stone, it uses poor methods to teach and its claims are just shy of fraud. I recommend you try a different program, I’m going to look for one.
Sophis
Rosetta Stone takes 2 years 20 euro unauthorised credit card of my account.
Rosetta Stone takes 20 euro a month of my credit card. I cannot get off this contract even though I have tried it several times.
JOSEPH
I cannot activate using the code given i tried at least 10 times!!!
I called your support and did not solve my problem, i am sorry that i bought your product never again
Anonim
Rosetta billed my debit card for $200 unauthorized by me and my prepaid card was a zero balance so it should never have happened.
Rosetta billed my debit card for $200 unauthorized by me and my prepaid card was a zero balance so it should never have happened. Netspend made my account -200 and that shouldnt be possible. Thats never happened in years with netspend . if you dont have funds a purchase cant be made. Somehow Rosetta has forced the payment. Unbelievable!
Lynor
Refuse to refund ‘discontinued’ Fit Brains lifetime subscription
I purchased a lifetime subscription to Fit Brains from Rosetta Stone on 2/15/2017. Rosetta Stone discontinued the product effective 7/6/2018. So my ‘lifetime’ subscription lasted less than 17 months. I believe I should be refunded the difference between what I paid and and the appropriate yearly/monthly rate for what I actually received. Rosetta Stone refuses to issue any refund to me.