Roomster Overview
Roomster has a 1.4-star rating, derived from feedback provided by 371 customers. In the Real Estate category, it secures the 5th position out of 1156 companies.
Rating
Contact Information
Website
www.roomster.com
Phone
(646) 862-2841
285 West Broadway, Suite 410, New York, New York, 10013, United States
Roomster Reviews
Bryssa
Having trouble registering
I cannot log into my account. When I called customer service all they told me was to log into my account?
Sarahi
Overcharged and poor customer service
After terminating my membership, I was charged one additional month, and when I tried to cancel, they told me they had canceled, but they never did, and never refunded my money. Then it was extremely difficult to get hold of these people to obtain a refund.
Peggy
Can’t seem to get them on phone to cancel, I have a new phone number
How can I cancel! I have new phone number so looking up my account with current number wont work ?!!?
Onie
Unable to load app, or site
Site is down, app is down, unable to contact roomster. Tried calling and was told through automated message that Im to login to my account to be able to contact them. Kinda impossible to do so if the issue is the site and app being inaccessible.
Bruce
Cancel my membership
Hello I'm am having trouble logging into roomster also I would like to cancel my membership as of today.
Anonim
Can't login to my account
I just received an email from efe that they had a fire in one of the facilities that has the servers in it and so that is why right now the website is not working but they in Hope that it will be restored by the end of the day
Robert
Cancelation
I Cancelled Roomster A Month Ago And I'm Still Being Charged For It. A Payment Was Taken Out On The Third Of July Of This Year. It Can Be Cancelled Or Get Sued.
Juliya
Log in
Log in . I cannot loin to my account. I hav psp. Please help me. I also want to message me 3 people waiting.
Andrew
SCAM SCAM SCAM
Updated by user Jul 04, 2023
began a profile, decided not to send them a driver's licence, now i can't take down my info without setting up a full account. THEY HAVE MY INFO ON THEIR WEBSITE AND WONT ANSWER THIER PHONE AND WANT ME TO FINISH (PAYING THEM) IN ORDER TO CANCEL THE ACCOUNT!
Original review Jul 04, 2023
DONT EVEN BEGIN! they will place all your info online without yoiur permission and wont let you take it down without finishing yoiur account and paying them SCAM SCAM SCAM SCAM SCAMI
Robert
Lying To Me
My 11.99 Was Supposed To Be Deducted This Coming Thursday And It Got Pulled Out Of My Account On The 22nd. Either Put It Back Or Get Sued. PS,You Aren't Getting Another Cent Because The Card Got Cancelled. Just Give Me What You Screwed Me For Or Give 100,000,000 To Me. You Can't *** A *** ***
Stephanie
Refund money
Never received my refund I have emailed several times. I tried to call several times and then when you do call it's just a recording
Stephanie
Immediate cancellation
Nvr got a refund Sent several emails and then they give me a phone number to call. It's ridiculous I cancel my subscription two weeks ago and i'm still getting charged
Stephanie
Canceled
I canceled my subscription 2 weeks ago I sent an email and I still got charged. I would like the refund
Caedence
To make sure my automatic payment is cancelled
I didn't call to make a complaint, I just wanted to make sure my payment was canceled. I LOVE THIS APP
Orrie
I was given a customer service number, and when I call an answering service advised me to go into my account to chat
I was given a customer service number for Roomster to speak with a live person, when I called the number, an answering service stated that I needed to log into my account and then access the chat to be able to reach a representative from Roomster. If I wanted to chat, I would have already done that, you should not advertise that you have customer service with live individuals if you do not. I have found many places that Im interested in, I am on disability and cannot afford to keep paying monthly fees so I left my email and Im wondering if the messages did not go through because I noticed we have to pay to have a mailbox with Roomster . I wanted to look further into this with a live individual, but thats not gonna happen I guess.
Gurpreet
Billing and access issues
I don't receive my refund back I asked them 100 times to help me but they never help me now cops is involved in this case and they give me address for this company which I'm going to sue him His name is Ege he is head of customer service they said they issues my refund back but I don't know where and which debit card They are lying I have all the proof here that they charge me double for 7 days subscription there's another date and time there too which they don't charge me double but some they do