Ring Security Overview
Ring Security has a 2.4-star rating, derived from feedback provided by 816 customers. In the Security and Protection Services category, it secures the 5th position out of 206 companies.
Rating
Contact Information
Website
ring.com
Phone
(800) 656-1918
1523 26th Street, Santa Monica, California, 90404, United States
Ring Security Reviews
Anonim
Problems with my spotlight ring camera
my spot light camera says that the door is open but its not and its draining my battery life super fast.
Anonim
My ring keep telling me i am offline and my alert will not come on
I wanted to order a new ring camera the customer service wanted me to purchase a ring system for over 200.00. The month before it was available for around 65.00 I felt that this person was a no English-language Hustler. Who thought that I would agree to the bull s...
Anonim
Cancel ring
I have tried to cancel my ring package several ways and cannot. Will you please cancel package. My name is Steve Uhlrich Address 43 golfview Ct n. Liberty iowa 52317 Phone 319.853.8440 Last 4 on credit card7772 If i recive another charge from you i will dispute it with my credit card provider. Sincerely Steve uhlrich
Madalin
Replacement of device
Couldn't install a device, decided to call customer service, the attention was the best, great customer attention , very knowledgeable, understanding the business.
Timothy
My cameras went offline. No coverage at my home. I put in my password and it did not work. I reset my password still didn’t work. I call the service desk and couldn’t get through.
Cant reset password . I cant reach anyone at ring help desk . I tried several customer service numbers none work. I called Verizon to check their service and was told their network is down (no notice). The system will not allow me to log in with the old password, nor the new one I created. My security is currently compromised and I have no coverage at my residence!
Rena
App is malfunctioning
Can't see my house ring asking me to log in when all I had to do was click on to see my house whats wrong
Pegeen
Cameras suddenly ask for email and a password no view and i have had it for a momment
Cameras not showing and suddenly it ask for email and a password it also shows some neighbor picture?
Arvil
Can’t get help logging to ring on a new iPhone
Cant seem to get anyone to answer problem. Seems they dont understand and keep sending me articles that dont match the problem
Corde
Great service
Great customer service Great product Great deals ring is a great product very clear viewing and clear camera and quality product
Anonim
I really like the clarity of this camera
My problem ended up being of my own of not understanding my settings . I do wish your cameras did record for a little longer than they do . I think that would be a great thing for your camera to do . Sorry for not understanding what was happening .
Anonim
It's works well.
There's no issue. We are really happy the ring security cameras it eliminate the crooks by coming around and animals like dogs and cats. Thanks you so much. Have a good day.
Holly
Lack of customer service
I have the paid service with ring, and I am very disappointed in the warranty- I have 3 flood cams and one is stuck in night mode- I called and they went through pointless trouble shooting to tell me that I signed up for the service afterwards and the warranty on this camera is not effective.
Anonim
Very good customer service
The young woman who helped me was very helpful and nice I really was glad that she understood my concerns and she was very helpful and very supportive and very kind thank
Rosemarie
Complaint
Im pissed that I was charged 80.00 to access my video. I cancelled thinking I had 24 hour access and found out I did not. Im getting rid of this ring junk and replacing with blink
Barbara
Need help with problem that cannot be resolved
I do not receive sms messages with 2-step verification code to access my account. I use Fido as my service provider. It is fine when I receive an email notification but I never receive SMS from Ring - I get SMS messages from everyone else. I have spent at least 2 hours on the phone with Ring Support, 4 hours with Fido, 2 hours with other techs and no-one can resolve this issue. Either I find a solution (e.g. send email to me instead of SMS) or I will take my Ring products back to the store and will alert others who use Fido about this problem. I am not the only person who has experienced this problem. I do not want to use a 3rd party authentication method as it is complicated to set up and privacy is not secure. PLEASE would you send emails instead of using SMS for me. I want to keep my Ring products but unless this is resolved, I have no option other than returning them.
Wacona
No delivery of order !
from me to ring . Fri, Oct 28 at 6:47 PM www.yahoo.com There has been a large problem in order to contact Ring ! I sent this note Email address provided by ring it came back Marked MAILER- DAEMON@***.com Failure Notice Yahoo / Inbox MAILER-DAEMON@***.com To: littleturtal101@***.com Fri, Oct 28 at 6:47 PM Sorry, we were unable to deliver your message to the following address. : No mx record found for domain=orders.ring.com ----- Forwarded message ----- Hide original message WHERE IS MY Video Doorbell 3 & Schlage Encode Smart WiFi Deadbolt × 1 ??? Order number 001-445**** I payed extra for expedited shipping an order was put in just prior to 10 October I have no idea where its at if its coming I cant find out any information what so ever it was supposed to be here within 3 to 5 days after I placed the order with paying for expedited shipping call me I want to talk to a human being about this Im tired of waiting this is ridiculous thank you Wacona Lee Vandehey I HAVE NOT RECEIVED THE VIDEO DOORBELL 3 & SCHLAGE ENCODED SMART WIFI DEAD BOLT OR THE SECURITY SCREW or SCREWDRIVER! My phone number is 1-90*-***-**** Inline image Aged Bronze $349.99 this is a copy of my order - Ring Team To: littleturtal101@***.com Wed, Oct 26 at 11:16 AM Ring TeamORDER 001-445**** Some items in your order have been refunded Total amount refunded: $37.09 USD Order summary Security Yard Sign × 1 Multi FREESIGN (-$19.99) $19.99 Free Video Doorbell 3 & Schlage Encode Smart WiFi Deadbolt × 1 Aged Bronze $349.99 Quick Release Battery Pack × 1 Black Refunded $34.99 Subtotal $384.98 Shipping $0.00 AK CITY TAX $11.55 AK COUNTY TAX $11.55 Total $408.08 USD You saved $19.99 Mastercard (ending in 3687) $408.08 Refund Mastercard - $37.09 If you have any questions, please visit our support site by clicking here. turtal To: Ring Team Fri, Oct 28 at 6:46 PM WHERE IS MY Video Doorbell 3 & Schlage Encode Smart WiFi Deadbolt × 1 ??? Order number 001-445**** I payed extra for expedited shipping an order was put in just prior to 10 October I have no idea where its at if its coming I cant find out any information what so ever it was supposed to be here within 3 to 5 days after I placed the order with paying for expedited shipping call me I want to talk to a human being about this Im tired of waiting this is ridiculous thank you Wacona Lee Vandehey I HAVE NOT RECEIVED THE VIDEO DOORBELL 3 & SCHLAGE ENCODED SMART WIFI DEAD BOLT OR THE SECURITY SCREW or SCREWDRIVER! My phone number is 1-90*-***-**** Inline image Aged Bronze $349.99 Cona Show original message Reply, Reply All or Forward Ring Mail Kustomerapp Support SC Submission3 Yahoo / Inbox Ring Community Support To: littleturtal101@***.com Wed, Oct 26 at 9:07 AM Hi Wacona. In order to send you a new Quick Release Battery, we will need some information verified below: Full Name: Email: Street Address: City: State: Zip/Postal: Country: Phone #: Once we have these details, we can send out your new Quick Release Battery as soon as possible. Ring Customer Support Visit the Ring Help Center for support articles turtal To: support@***.mail.kustomerapp.com Wed, Oct 26 at 9:21 AM Wacona Vandehey littleturtal101@***.com 511 S Willow St. # 6 Kenai Alaska 99611 907-741-**** Sent from Yahoo Mail for iPhone Show original message turtal To: support@***.mail.kustomerapp.com Wed, Oct 26 at 9:24 AM But I need to know whats happened to the fact that the ring doorbell video camera was supposed to be delivered with that shipped. I need that issue to be dealt with battery does it give me a damn bit a good if I dont have the camera. Are they correct? Sent from Yahoo Mail for iPhone Show original message Reply, Reply All or Forward Ring Team Refund notification2 Yahoo / Inbox Ring Team To: littleturtal101@***.com Wed, Oct 26 at 11:16 AM Ring TeamORDER 001-445**** Some items in your order have been refunded Total amount refunded: $37.09 USD Order summary Security Yard Sign × 1 Multi FREESIGN (-$19.99) $19.99 Free Video Doorbell 3 & Schlage Encode Smart WiFi Deadbolt × 1 Aged Bronze $349.99 Quick Release Battery Pack × 1 Black Refunded $34.99 Subtotal $384.98 Shipping $0.00 AK CITY TAX $11.55 AK COUNTY TAX $11.55 Total $408.08 USD You saved $19.99 Mastercard (ending in 3687) $408.08 Refund Mastercard - $37.09 If you have any questions, please visit our support site by clicking here. turtal To: Ring Team Fri, Oct 28 at 6:46 PM WHERE IS MY Video Doorbell 3 & Schlage Encode Smart WiFi Deadbolt × 1 ??? Order number 001-445**** I payed extra for expedited shipping an order was put in just prior to 10 October I have no idea where its at if its coming I cant find out any information what so ever it was supposed to be here within 3 to 5 days after I placed the order with paying for expedited shipping call me I want to talk to a human being about this Im tired of waiting this is ridiculous thank you Wacona Lee Vandehey I HAVE NOT RECEIVED THE VIDEO DOORBELL 3 & SCHLAGE ENCODED SMART WIFI DEAD BOLT OR THE SECURITY SCREW or SCREWDRIVER! My phone number is 1-90*-***-**** Inline image THIS EMAIL STATES THAT THE RING CAMERA WAS SHIPPED AND APEARS THERE SAYING IT WAS DELIVERED ! I HAVE NOT SEEN A RING CAMERA AT ALL ! And they will not answer me about the problem on facebook ring sight ! Ring Team Refund notification2 Yahoo / Inbox Ring Team To: littleturtal101@***.com Wed, Oct 26 at 11:16 AM Ring TeamORDER 001-445**** Some items in your order have been refunded Total amount refunded: $37.09 USD Order summary Security Yard Sign × 1 Multi FREESIGN (-$19.99) $19.99 Free Video Doorbell 3 & Schlage Encode Smart WiFi Deadbolt × 1 Aged Bronze $349.99 Quick Release Battery Pack × 1 Black Refunded $34.99 Subtotal $384.98 Shipping $0.00 AK CITY TAX $11.55 AK COUNTY TAX $11.55 Total $408.08 USD You saved $19.99 Mastercard (ending in 3687) $408.08 Refund Mastercard - $37.09 If you have any questions, please visit our support site by clicking here. turtal To: Ring Team Fri, Oct 28 at 6:46 PM WHERE IS MY Video Doorbell 3 & Schlage Encode Smart WiFi Deadbolt × 1 ??? Order number 001-445**** I payed extra for expedited shipping an order was put in just prior to 10 October I have no idea where its at if its coming I cant find out any information what so ever it was supposed to be here within 3 to 5 days after I placed the order with paying for expedited shipping call me I want to talk to a human being about this Im tired of waiting this is ridiculous thank you Wacona Lee Vandehey I HAVE NOT RECEIVED THE VIDEO DOORBELL 3 & SCHLAGE ENCODED SMART WIFI DEAD BOLT OR THE SECURITY SCREW or SCREWDRIVER! My phone number is 1-90*-***-**** Inline image Aged Bronze