Reverb Overview
Reverb has a 2.1-star rating, derived from feedback provided by 838 customers. In the Music stores category, it secures the 2th position out of 120 companies.
Rating
Contact Information
Website
reverb.com
Phone
(888) 726-2728
3345 N Lincoln, Chicago, Illinois, 60657, United States
Reverb Reviews
Dura
Customer picking up and paid shipping cost which should not be refunded.
Customer service is poor when an issue arrises. Impossible to get a human. Rates increased and Customer service becomes non-existent.
Susan
I want my money back
I sent reverb $200. They told me that because the item I was selling was $1000 I needed to put $1000 into my account. I did not have an extra thousand dollars the buyer and I each cancel the order and I requested my money back, they told me that I could not get my money back because I had to have money in an account so I canceled my account and requested that they return my money. I have had no answer from them nor have I had my money returned
Terence
Reverb account is under review
I had two items listed for sale in one of them was a legitimate customer the other one was a scam and I haven't gotten paid because the scam customer had my account locked out or something and the legitimate customer paid for the pedal but I haven't been able to receive my money yet because my account is under review so it is frozen
John
Safe shipping claim
They don't answer the phone when calling. Only recording. The screw sellers to the bone. Buyer receives item claims it's damaged, takes no pictures to offer proof and returns it before contacting me. Then wants an immediate refund even though i say i don't take returns. I tell buyer file claim for damage but he refuses. Reverb says buyer doesn't have to follow terms and can return it without pics even though i paid for coverage. Then reverb charges my credit card illegaly and issues a refund to buyer. I never received the amp back as it seems lost which is covered but now reverb ignores me completely refusing to answer emails and only recording when i call. I have no money, i have no amp, reverb refuses to pay on the claim. I'm out $1000 plus selling fees which they kept and shipping label fees. A TOTAL RIPOFF COMPANY!!!
Chris
Orders
My account is under review I don't know if they took the payment or not and I can't get in touch with no one
Spencer
Site issue
Site is not working correctly sellers unable to list and ZERO customer service Reverb is simply wasting everyones time They need to RESPOND to problems not pretend they dont exist
William
I think u have a great platform
Im trying to get reenstated so I can buy and sell again. I paid for a set of emg pickups that I never received. The guy stop answering me. It took a couple weeks for my refund. This was the first time I had used reverb. I didnt want to send more money to someone I didnt know even though I had bid on that item. I know now if I bid and I win I need to buy the product. Can u please reinstate.me. As u can see in the picture I still need the pickups
Andy
Unfair billing and suspension of account and lack of customer support
My account was billed $78 for a shipping label for something that was never even shipped. The customer cancelled their order so I never sent anything. Reverb suspended my account due to this. Ive been trying to contact support but the website and app just run me around in circles. Ive tried calling a customer service number as well and nobody ever answers. I even have a sale of an amplifier right now but cant do anything about it. Ive been trying to sell this for months and now that I finally have a buyer this happens. Im being absolutely screwed. This is terrible treatment of a longtime user and seller on reverb.
Anonim
Won't pay me what's due!
I sold an amp on Reverb, just like I have done dozens of time before with no issue. This time, Reverb refuses to send me my money. They keep claiming "1-3 business days" for payment, even when you tell them it's been weeks. I'm pretty sure the "live" agents are just more bots. This place used to be a good place to buy and sell, now they are just a scam.
Sean
I tried to call your "customer service" for three hours.
I tried to call your "customer service" for three hours. Imbin EST, the website says CST, so that's one hour difference. I need to print my slips to send out these pedals and boards, but even my confirmation email didn't work. Does anyone at Reverb work. This is why *** doesn't get done and the buyer will be pissed at me, the legit seller. Just have our backs if you're a musician, Boss dude aka Cunty larue. Why can't I access customer service after 330 central?
Ose
Resolved: Problem completing order
Updated by user Jul 01, 2023
Company fixed the issue and I have been provided with partial refund. Got the seller to respond and then we agreed the motor needed to be replaced. Went half & half on the replacement cost.
Original review Jun 30, 2023
Didn't even bother to get back to me. I guess that $325. Doesn't matter to them. Don't know that I ever will hear back.
Nikki
Fraudulent 50$ charge debit
Original review Jun 23, 2023
I never have purchased anything in my life from you guys this is a fraudulent charge I was assured it was gonna be credited last month to no avail it has not been done yet please put the $50 back in my account ending in 6185 thank you Any questions look attached photos Date 3/30/2023. Amt $50 Card ending 6185 Cal if you have issues I need my money back I account 501-213-****
Lauryl
Stainless Steel pickguard
no i was not a upsety customer donaLd george mcfarLand pikepete facebook tiktok theres a item im not getting any information on ive gotta reaLLy old ibanez roadstar 2 and was Looking for a metaL stanLess or etc pickguard no compLaint referaLs guitar maniacs tedbrownmusic ramona music ramona music
Garen
Dent damages on the back of guitar body
Dent damages on the back of guitar body, messaged the seller with pictures and they refused to admit
Robert
Customer service
Worst Customer Service Experience period! Chatted back and forth for over 2hrs about returning an item and securing a return postage label which they claim to offer. No go! Requested a Phone call back for some "real time" help from a Human Being". Didn't happen! Said they would follow up via email. Didn't happen!
Tangie
Resolved: To verify my purchase with Photos
Updated by user May 05, 2023
Company resolved the issue.
Original review Apr 05, 2023
As you can see the rust and and corrosion on these bass drum claws also the stick rash on both sides of the bass drum. In my opinion good condition does not include and corrosion on the hardware. But apparently in your opinion good condition so in the future I will not purchase without getting full photos of all the Chrome items as well. I did purchase a set from you guys a Gretch concert Tom set was listed in poor condition the Chrome is actually better on those vintage drums than it is on this new one. PS I have received Chrome that was arrested before and the seller was more than happy to adjust the price to replace those parts. Although the seller was not willing to take them back he is willing to give me some of the money to replace the parts he just is not sure how to get me $100 reimbursement maybe you can help him with that again I thank you for everything I will try to sell these here with full disclosure and if not I will reach out to you thank you for the offer please help him get my refund to me thank you