Reachlocal Overview
Reachlocal has a 1.4-star rating, derived from feedback provided by 74 customers. In the PR and Marketing category, it secures the 13th position out of 266 companies.
Rating
Contact Information
Website
www.reachlocal.com
Phone
(877) 525-6084
Suite 1600, Woodland Hills, CA, 91367, USA
Reachlocal Reviews
peter
Used them in australia, fraudelent claims. keep away
spent over $6000 on social media what a waist of money we have our own anaylitics and we only had 5 clicks to our website
Anonim
Worst Company
We signed up in November 2017. We signed up for 4 months SEM, we were inundated with sales calls and wrong numbers. Even after the 4 months, we didn't sign another contract but they kept charging us. Complained several times, tried cancelling, they just kept sending bills. I had to beg to get statistics, reports. Apparently I was able to get online but their sales person never instructed us on how to get them. We have wasted thousands of dollars with very little return on investment. We dreaded when a ReachLocal call came in because we knew it would be garbage. They have no idea what they are doing. Please do not waste your money! We have worked with several companies doing SEM and SEO, this one is horrible!
Anonim
Spent Thousands of $$$ with nothing to show for it.
Signed up to do a geo-fence campaign with them and was a total disaster and waste of money. NOT ONE SALE FROM THEIR AD CAMPAIGN!!! So when i was getting bad results, I wanted to just cancel..but oh no,m they had my money and there was no way they were letting me cancel. So they put me into some other campaign telling me it would be better...NOPE...I've come to grips with it...I GOT SCAMMED. They through a bunch of numbers at me and tried to say it was my fault. Bottom line, if you want to just throw your money away for nothing give them a call.
Anonim
Excellent results however I was lied too by CEO John Mazur who signed me up
I spent over £250,000 with ReachLocal UK The offer and contract was simple, they charged me a 10% management fee on top of whatever I chose to spend with Google on pay per click (my campaign budget) Reach Local Sales Pitch eg – You Spend on Ad £1000 a month + 10% fee The Con They actually KEEP 40-50% of Ad Spend + charge you 10% fee I'm lucky I got my money back. The CEO John Mazur and Sales Director Richard Bray both personally signed me up personally. I have a recording (kept safe) of the Platform Director admitting that ReachLocal have 2x platforms, platform 1 which customer see, this platform shows the customer how and when every penny is spent with Google creating the illusion that ALL your advertising spend (aka campaign budget) is being spent appropriately with Google (Bing etc). Platform 2 (which the customer doesn't see) shows the real spend which is at least 50% less than the customer thinks/believes is being spent on the advertising campaign. Platform 2 which is hidden and ReachLocal deny exists, is vital to ReachLocals business as Google has to audit ReachLocal to ensure it is operating within Googles operating polices, ReachLocal show Google Platform 2, not the customer facing Platform 1. How do you get your money back? Do what I did, it’s very easy. Call up all the sales staff individually and pose as a potential client, ask questions & ask them for customer testimonials…they then brag and tell you their big customers, delighted to name names. Contact every customer and let them know, offer to meet and show them (I met Mercedes who spent £100,000 per month with Reach Local) Reach Local will be delighted to see the back of you. Sadly for the good decent staff at Reach Local UK, by the time they I had spent every day for 2mths contacting their clients, the then CEO Craig Harris made a decision to get rid of me by giving my money back, Reach Local was now losing money as customer left in their droves. Interestingly Craig Harris had come to the UK from Reach Local Australia who had the same problems with customers finding out they had been lied too and weren’t being charged 10% management but rather 50-60%, Craig managed to successfully contain the problem and steer ReachLocal Auz onwards and upwards. Here’s Craig’s contact – Craig Harris Managing Director & C.O.O. Reachlocal Europe BV m: +31 6 ** ** ** ** I though ReachLocal service levels and trackability of pay per click key words using proxy numbers was an excellent service. It’s a shame ReachLocal is dishonest, lies and misleads customers, if they had some integrity there would still be a Reach Local UK today. To be honest Im amazed that ReachLocal is still going in other countries and that customers have not worken up to this Scam. I can confirm that Met Police Financial Crimes Directorate are aware of this Scam Ian Puddick London
Shelonda
Resolved: Cheating company
Updated by user Jun 15, 2017
There was a misunderstanding which has now been clarified. My digital marketing consultant was able to quickly resolve for me and I’m happy with the campaigns that my consultant is running for me at ReachLocal.
Updated by user Jun 12, 2017
it was resoloved
Original review Jun 10, 2017
Am a Indian astrologer I advertise my business in this company but these people. Cheated me very badly don't trust them
Garnetta
Never trust reach local, I was cheated badly
I am a pest controller and paid $1780 to advertise my businesses. And in return I got very big zero. They do not have basic level of honesty and intergrity. Free site like gumtree is far better then Reach local. I strongly suggest anyone to avoid them. Bal 042479****
Quartez
I have been lied
Reach local told me that they gonna look after my marketing campaigner and force to sign contract. I told them to start contract from 15 of January and filed form , They took payment in December form My credit card. I contacted after my first cycle finished for SEO and google Adwords Then they said that sorry we targeted wrong area. And mean while i was feeling that something going wrong i stop my card. At the end of second cycle they are calling me and asking to pay them . I said give me report what yu have done why i havent got single client . You targeted wrong area thats your problem not mine . I need result . So, Now i am asking them to give me report no response not picking my phone . I really dont know what should i have to do ? Now i came to know there is many people who has cheated from them .
Anonim
Not A Good Company
I just do not like this company, don't like the service and have been insulted by my rep. I have added texting to my site, much less money and works better. Their operators in the conversations emailed to me were misleading my clients and making them think they were trying to connect them to me when they were never doing anything of the such. I feel that is very misleading. I say keep looking, better options out there, the text messaging option is much better and allows you to engage your customer and not have other uninformed people talking to them
Anonim
ReachLocal - Seo Service Review from Toronto, Ontario
They forced further cycles of SEO services on my CC when I told them that it wasn't working for me. I was getting called from solicitors than actual customers. I was losing money from their service. The people calling me would sometimes ask useless questions and nothing else. For example, one service I provide is skylight replacements... One person called only to ask,"in my professional opinion, what soap should i buy to clean my skylight". They clearly only care about directing as many people to your website without them be valuable leads. They just want to make sure they get their clicks, so they can have another cycle(another payment from you) I was also paying for a website. The website was designed well but I was paying much much more than I later found out web designers and server actually cost. When I finally got them to stop, they decided to add one more cycle of adwords directing people to my website (website was hosted by them). Coincidentally on the last month of my SEO, my website kept crashing, making the adwords useless, since leads would be directed to a crashed website. They have some very talented people working there but the service also doesn't work for everyone. They also can be very unethical in what they do to you so be careful before hiring them. Stay away from contracts with them. I would never go back to them.
Anonim
Piggy backing on existing site
After some time we found that reach local had simply attached their format to our existing website ! the print out of calls read like a preschool play and had as much credibility as the taliban I could have got my 5 year old grandaughter to answer the calls and had more success There has been no follow up as promised no emails or visitation the whole thing seems to be a scam ! once the money is paid they run away to find another victim We were promised increases in sales enquiries and all the other things relevant to their expensive and inefficient program Not happy Jan
Anonim
Non-compliant website?
We had ReachLocal call, stating that they had talked to us in January about our website being non-compliant and that we needed to call them back to resolve the issue. First of all, non-compliant with what? We are following all rules as required by the State (i.e. license numbers with advertising, etc.). Secondly, we have never talked to ReachLocal. We aren't sure why they would attempt to start a business relationship with a lie, which is always a precursor to how things may go in the future. After googling them and realizing that they are a marketing firm, we were glad that we've had no contact with them, their reputation is horrid.
Anonim
Worst SEO company possible
Where do I begin with the issues! I needed a new company web site, so after talking with several other companies I decided to go with RL, at a $1700 monthly commitment on my part. We started with web design of our new company pages, I wrote ALL text and sent .wd files over to Robbie Brito at Reach to then send to his outsourced developer. Now, I am a great Mover, but not a copy/text technical writer, but when I got the finished product back 3-weeks later, there were basic grammar errors, spelling errors, when I asked for a picture to be inserted, they literally wrote “insert pic here”, with NO picture. We went back & forth on the web corrections for 2 more months, they never fixed the problems. Then I ran analytics on the site that they built; 112 coding errors, 5 major issues w/ Google capability, numerous +/- keyword issues, and of course, they failed to fix any of these issues. Their sales people (and that’s exactly what they are) lie to your face very easily, but never provide results. I had to hire another company to monitor the web sites issues. It got to the point that I was having WEEKLY status meeting with Robbie Brito / RL Sales, to “fix” the issues. I finally told him that I was spending so much time doing his job, that I didn’t have time to grow my business. Very poorly run company! If you call their Phoenix office, they don’t even have a receptionist, it is all V/M. I ended up canceling my contract with RL, and found a much better company that actually knows what they are doing; Today’s Local Media out of Dallas. Now, RL is holding me hostage and will not take the web site laden with issues/errors down, so Google thinks it’s a duplicate. I have literally had to go to their office and sit for hours at a time to get a response! Horrible company w/ really bad employees! Levi Ferrin Move-U Packing & Moving
Stephanee
Resolved: Worst Experience Ever
Updated by user Nov 20, 2015
They are working with us to resolve the issue.
Original review Nov 20, 2015
I was running a very successful PPC campaign for an urgent care customer. ReachLocal promised to bring in more business, expand their web presence through their superior technology. It has been a complete disaster. Calls went way down, visits to the urgent care went way down. I gave them access to my Google Adwords account so they could improve the campaign and see the keywords that worked. They never took a look. We were locked into a 12 month contract and they would not let us out. Each month, I'd get a new report showing poor results. I sent graphs showing a 30% decline in web visits. I told them the radius to use instead of covering the entire city. I recommended keywords to cut to be more focused. They ignored my requests. I looked at their budget spending and it was all over the place. Our budget allowed for $70 per day. Some days they were spending $28 - $35 dollars and we had no business. Inexcusable. Date Impressions Visits* Calls Web Events Calls Per Day 30-Apr 10028 297 36 102 0.4 26-May 21443 592 110 145 1.2 19-Jun 26772 811 153 217 1.7 1-Jul 13520 449 84 120 0.9 1-Aug 10720 323 67 87 0.7 1-Sep 22506 888 204 211 2.3 30-Oct 20525 626 182 171 2.0 They'd actually say the call volume was going up. At their best it was pulling 2.3 call per day per urgent care location. That is a horrible track record. The final straw, our poor results dropped to exceptionally poor results. They failed to update the URL's for Google's switch. Google warned about this new format for months. Check out the graph and see how results declined for yourself. We finally got out of the contract early. It was the worst experience ever. Find a local pro who can do PPC better.
Ahmod
Talk Big with Zero Results
My campaign with ReachLocal has started from Sep 02, 2015 and have paid for two cycles till date. As the campaign is supposed to bring me more business and increase the traffic and the phone ringing but unfortunately your campaign did not add any revenue to my business in last 35 days. Here is the full story : I used to run my own campaign with Google directly and was getting over 10 corporate clients every month which add revenue to my business over $20,000 every month. Which was fairly discussed and mentioned to Kail Schofield and I was told that ReachLocal will bring more traffic to my business with low CPC and generate more revenue to my business and when ReachLocal is ready I have to stop my campaign with Google. I stopped my campaign on Sep 03, 2015 with Google on the request of Kail and gave full opportunity to Reach Local to bring the business in for me. Unfortunately Reach Local did not bring me any business call which can generate me revenue in 20 days. As I was losing business in the open market and decided to go back to my own campaign on Sep 23, 2015 and my campaign started generating the business at the very next day and I was back on the track. From Sep 23, 2015 to Oct 06, 2016, in just 14 days I have got clients over $10,000 from my own campaign and Reach Local campaign still did not generate any revenue for me. On Sep 29, 2015 Kail and one of his marketing manager came to see me to discuss the campaign we decided to do some changes in the campaign but it has been one week and still no positive results came up. I don't know what is your marketing strategy but I am losing business if I depend only on your campaign. I have paid $3,360 ($3200 + $160 GST) to ReachLocal for two cycles and it did not generate me business for even $1 till today. Please look into the matter and cancel my contract with no cancellation fees and refund the amount paid for nothing. Ramneek Trehan Trehan & Company - Edmonton
Anonim
ReachLocal - Deception and Misleading Conduct
Reachlocal is about to be brought to account for there deceptive and misleading conduct. A class action is underway. This is a case with over 200 applicants and counting. If you are one of those who has been mislead by Reachlocal, get on board now and join the class action. Also spread the word to others whom you know have been clients of Reachlocal. They have the right to know. Obviously, there are more and more clients of Reachlocal have noticed that they have been ripped off with their budget spent. If you want to join, this is the CASE NO. 2:14-cv-03400.
Anonim
60% OF YOUR BUDGET GOES INTO REACHLOCAL'S POCKET
YOU MUST check your distribution details. REACHLOCAL CLIENTS: Check how much you got in Google advertising vs what you paid? If you don't know how to this was the procedure which is not easy. 1. Login to your account 2. On the left side of the screen you’ll see all of your options. Click the + in the REPORTS option to reveal the drop down list of sub options. 3. Click Distribution Details 4. Now click the EDIT FILTERS button to reveal drop down menu function for Campaigns, Month, Year. 5. Choose which campaign you’d like to report on, choose the time period etc 6. Click Update Report The Media Cost (Google only) is what Reach Local spent with Google for that period. With the report, it has an extra step you have to click Reports at the top first which should then open up a page that has additional reports on the left hand side. NOT THIS ONLY SHOWS FOR GOOGLE FOR YAHOO AND BING THEY ARE NOT MADE TO SHOW THEIR “RAW” COSTS. Also now why they pocket 60% - ReachLocal: Founded 2004. All founders sold stock and resigned. Per the Wall Street Journal and S&P 500; Stock has declined from 2300.00% compared to the year-earlier quarter and is underwater. This is due to multiple weaknesses in multiple areas, such as its deteriorating net income, disappointing return on equity, weak operating cash flow, and generally disappointing historical performance in the stock itself and feeble growth in its earnings per share. The net income has significantly decreased by 840.6% when compared to the same quarter one year ago. Net operating cash flow has significantly decreased by152.25% when compared to the same quarter last year. In addition, when comparing to the industry average, the firm's growth rate is much lower. REACHLOCAL INC has experienced a steep decline in earnings per share in the most recent quarter in comparison to its performance from the same quarter a year ago. They have volatile earnings recently and they are likely to report a decline in earnings in the coming year. For 2015 the market is expecting a contraction of 390.9% in earnings (Hence all of the above they have increased their profit margins by allocating less of a client’s budget to the publishers and more of the allocation of budget as profit)! About Sharron Rowland the “Face” of Reach Local. On March 27, 2014, Reach Local, Inc. appointed Sharon Rowlands, 55, as Chief Executive Officer. • Ms. Rowlands receives an annual base salary of $500,000 per year and is eligible to receive an annual bonus of up to 120% of her base salary. (An additional $600,000 per year equating to annual earnings of 1.1 million) • Ms. Rowlands is entitled to be reimbursed up to $50,000 for reasonable expenses incurred by Ms. Rowlands with respect to her commuting and relocation to the Los Angeles, California. MS. Rowlands in addition $10,000 per month (and any related gross-up payment to cover associated taxes) for temporary living expenses through August 1, 2015.Ms. Rowlands received 650,000 shares of Reach Local’s common stock. (No wonder why she claims Reach Local needs to reduce it’s over head of 33% - her head!)