Quince Overview
Quince has a 4.3-star rating, derived from feedback provided by 32 customers. In the Bed and Bath category, it secures the 39th position out of 195 companies.
Rating
Contact Information
Website
www.onequince.com
Phone
(913) 675-2981
735 Market St, San Francisco, California, 94103, United States
Quince Reviews
Katherine
Had trouble on line trying to do a return/ exchange
Had I was having trouble with a return/ exchange on line. Called their number and got a recording. Someone called me back within 15 min. They were extremely helpful. Great customer service
Anonim
Fantastic products and superior customer service!
Everything was great. Had a question and then had a return. Very professional and nice staff! Called back even though I didn't leave a message!
Anonim
Responding to request
A great business model and terrific prices and quality items. I have bought from Quince over and over and have told my friends.
Mahkai
To order sheets
I want to order two sets of linen sheets sent to different addresses . Paid with one card.I would like white for both. Im not sure if I should get fitted or not
Minnah
Customer service was helpful. Your website was not.
I just needed to make a return and exchanges. Your website was making it impossible. Now you are being difficult just like your website. That is why I had to call customer service. I am not writing anymore. Be more user friendly.
Anonim
Requested by you
Great company. No complaints. Terrific sales people! Telling lots of friends! Not liking that I have to make review a certain length!
Eileen
No printer. Cant print return label
Why give a customer service number with no person to speak to?! This alone will stop me from further purchases. N Niceproducts, don't expect personal service at their customer service phone number.
Anonim
Change shipping address
To my surprise, within in a minute of my calling to change shipping address. It was done!! Representative was professional, polite. So ty for your customer service. Kathleen
MARIA
Help with return
I was able to speak with someone who helped clarity my return procedures. She will e mail two return labels with bar codes so I dont need a printer.
Anonim
I couldn’t find the product I wanted to order
The associate who answered the phone was GREAT. She found the product and helped me to decide which size. My order was placed and I am very happy with Quince.
Leslie
Flowknit Ultra Soft Performance Cropped Tank Exchange
I ordered the Cropped Tank in a size medium. It was too tight for comfort. The order # was: 2091****-op211933 I requested a large in the same color and sent back the size medium right away. I just received the replacement and it was the cropped Tank in a size medium and not the Large I needed. Please send a large and I will prepare to send back this second too small Medium size, once I hear from you. I love the quality of your clothing, just a bit confusing to make an exchange. Thanks, Leslie Giordano socialjustice54@***.com
Jane
Length of pants
Pls tell me the length of the barrel pants you just advertised. I'm 5' 1" and if I have to get the pants hemmed, the good prices become less attractive. Pls start including length for all your pants; there are many other shorties that would appreciate the same info routinely. And please consider adding more bottoms (and tops) in some form of cotton or lighter weight knits. Silk skirts and pants are beautiful, but not appropriate for every day wear. Many thanks for your business philosophy and your high quality products. I will continue to be a loyal customer. Jane DeMouy
Eliza
Wrong merchandise was shipped. Incorrect order
Wrong size. Wrong merchandise Now no one is answering the phone Please call 415-827-**** I have and called and called
Anonim
Getting store credit
Everything was answered to my satisfaction. The service was professional and helpful. Thete was good followup
Kirby
Want to send a gift card
I need to send it by email tomorrow. I do not know how to do this. Please contact me as early as possible tomorrow morning.
Anonim
Ordered the wrong sweater
My mistake I ordered the wrong sweater. Order 180**** I need a return label please as soon as possible