Quicken Loans Overview
Quicken Loans has a 1.6-star rating, derived from feedback provided by 963 customers. In the Loans and Mortgages category, it secures the 5th position out of 671 companies.
Rating
Contact Information
Website
www.quickenloans.com
Phone
(800) 251-9080
1050 Woodward Ave., Detroit, Michigan, 48226, United States
Quicken Loans Reviews
Valentino
SICK AND TIRED OF YOUR COMPANY HARRASSING ME!
Stop sending me emails everyday damn 2 minutes it's getting annoying and I keep telling you to STOP SO MY NEXT STEP IS TO GET MY ATTORNEY INVOLVED
Anonim
Nuisance emails
Been trying to unsubcribe from your nuisance emails for several weeks now,but for some reason I Still get them.please remove me from your emails! Thank u dknitz2562@***.com.
James
Incompetence
This has been one of my worst experiences with any company! I am a small business owner and a gifted money via a business check to a close friend. They keep asking them for information and access to accounts that they wouldn't have access to. I've had my friend give them my contact information to deal with me directly. I've sent information via email to multiple people. Once I respond I never hear from them again and then I get another person asking for the same info! There seems to be too many people with hands in the pot and no communication between them. The information they are requesting is ridiculous as well. I sell decor, barware, and furniture both wholesale and at art shows. As most of my products fall in the realm of gifts, my business is very seasonal. This means for a few months I have very little income and then closer to holidays I get slammed with large transactions. At art shows I use Shopify as a POS for credit card transactions. This means a large amount will be deposited in a lump amount. As for cash we don't issue receipts as it is a quick paced environment. I report that as well for tax purposes. My accountant has never had any issues with this. I can also show myself as a vendor in attendance on the art shows website. Requesting individual receipts for every transaction during the holidays is crazy. I did not have these issues when I purchased my house. My recommendation is to stay away from this company!
Rebecca
My husband has dementia. He receives 5 or 6 calls a day.
My husband has dementia. He receives 5 or 6 phone calls a day from Quicken. Refinance loans are opened which sends a pile of mail. I've talked to my husband about the calls asking him to please not answer the calls. With dementia, he doesn't remember that we had the conversation. I don't want to take his phone away because dementia has taken almost everything else away from him already. The simple answer should be that Quicken respects the situation and does not call his phone. I have sent emails to representatives asking them please not to call. I don't understand how the agents talk to him yet not realize there is a mental issue. He often gives incorrect information. I've asked those calling or emailing to please take us off of the call "list". Is there any documentation on our account? This is causing much stress in our home. I am asking again. Please, please, please do not call Mike Stark at 479 414 ****.
Anonim
Discrimination
Applied for a loan and was told credit score was good enough to move forward got a 200000 pre approval made an offer is an offer paid off credit cards came up with down payment got closing date and then got the call I got the call 2 weeks before saying my credit score was too low and my parents couldn't sign because they didn't make enough income . I find this truly repulsive put my children out of a home put the sellers out of a buyer. To future customers I Recommend going to someone else. recommend you go to some else
LAWRENCE
TERRIBLE LENDER
It started well with the loan officer. I sent everything they needed. Appeared everything was on track. A month in, they started asking for things I sent already. They asked for employment verification and contact numbers which were on top of the pay stubs that I had sent, twice. Spent 500 for appraisal and about another 200 or so in other fees and faxes and mailings. It is to the point where I am just going to get another mortgage company. If they suck this bad at this level, imagine the headaches that are to come. what
Empress
Get off the email & phone list
I do not, have not nor will not have a loan through quicken loans. For some reason you are on my email list that is lhkisercmh@***.com &;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; apparently lhkisercmh@***.com. Please promptly remove all solicitation from my emails and phone numbers. Thank you!
Cynthia
They lied Won't refund my money
I was in the process of doing a loan and after thinking about, I decided not to do it. When I asked for my refund of$500. I was told that an appraisal was done. How was that possible when I cancelled the loan in three days and nobody appraised the house. Here to find out that they did an outside appraisal, which the person I was talking with told me they would call me to schedule the appraisal.
Anonim
They tell you that your credit score will not be affected if they check your credit, mine is, and all i was dping is adking about todys interest rates to ser if id beb better off refinancing but seems
call to ck interest rates end up that your credit score is effected and it is effected as quite obviously on my report with multiple inquiries as i keep seeing ads about govt giving $3000+ back whichis BS, Whcat do you get after paying closing costs inspections and recording fees, im told its a no brainet which i can see now if i did refinance i would be considered NO BRAINS! Doesn'tit say that in writing on your ads, doesn't effect credit score when you check?
Daniel
. Loan nightmare
Payment always changing. QL blamed it on escrow. So, we asked for a non escrow account. It has been a nightmare since then. Insurance company had to contact QL 3 times to have them acknowledge we had ins. Then QL paid ins to company we did not have and paid ins company that was already paid. We are retired on fixed income. We paid our principal thinking we had a non escrow account, and we reported to credit bureau for late payment. We could not pay the escrow deficit until re were refunded monies from 2 different insurance
Daniel
Dealing with Quicken loan is a nightmare. Absolutely the worst customer service I have ever experienced.
Our payment was changing frequently. Quicken loan said it was because of our escrow. So we asked Quicken Loan for a non escrow account. Its been a nightmare since then. Several phone calls. Never the same answer. Paid homeowners to insurance Co. we no longer had. It put our escrow in the negative. Please note we had already paid our insurance in full. Insurance company had to notify 3times before they acknowledged we had ins. Paid insurance that was already paid. Notified credit bureau of late payment we did not have.
daniel
Need information
Called earlier and was told my email would be sent out ASAP because I needed it today to make a purchase and when I called back they said it may not get out till tomorrow. i asked why someone would tell me something if they are not sure it will be that way. It just made me look like a liar because I relayed the first message and when I could not show the email as I had said I pay the price for someone else.I call BS!
Traci
In Forebearance and getting Harrassing Letters
Updated by user Mar 24, 2021
At this time my progress is at a stand still. After 6 months of harrassing letters, I came to the internet!
Original review Mar 24, 2021
We have been in forbearance since September 2020, We are continuously receiving letters from Quicken that are extremely threatening! We received 3 in one week, 2 were identical! They are threatening foreclosure in every letter. We received a letter today saying we are in a loss mitigation program with them. WRONG! We will do what the CARES Act says we can do and request that the FHA give us a junior lien. They keep saying that we are delinquent, and we are protected by the CARES Act under Forbearance. I have called and spoke to Customer Service and their Account Resolution team who always tell me, "oh you are ok with everything, just ignore the letter". I explained how many we have received and all I get is a mile long apology! Then I asked for a supervisor last Friday. That was a mistake because all it did was make me madder. She was a "Team Captain" and rude as the day is long! I explained my situation and also asked her why I had to ask for Forbearance every 3 months and told her that I was not required to ask them every 3 months for Forbearance or check-in with them every month! The forbearance "law" says, "Under the CARES Act, borrowers are entitled to an initial forbearance period of up to 180 days, upon a borrowers request. Also, upon a borrowers request, the forbearance must be extended for up to an additional 180 days" She tried to talk circles around me and give me information regarding the CARES Act which was totally incorrect and lies, which didn't work! I asked, why doesn't Quicken have to follow the law? She stated, "we do what our underwriters tell us, that underwriters decide what's best for them (Quicken Loans). Told her, therefore, Quicken Loans, must think they are special and above the law! I was trying to explain to her what the CARES Act was as I had it right in front of me! She kept saying, "Traci, Traci, Traci, Traci. you ARE NOT listening to me. Traci, Traci, Traci.... She was right, I wasn't, as she was lying about the CARES Act and the way Forbearance worked! I had a HUGE problem with her continuously repeating my first name which she did not ask me if she could call me by! Most or almost all professionals refer to clients/customers as Mr., Mrs., or Miss! I was extremely offended by this! I felt like my mom was trying to yell at me when I was a teenager! I normally do not have a hang up about this. Actually, I prefer to be called by my first name. But the rudeness from this woman was unbelievable! I was beyond frustrated with this woman! She told me that, by law they were required to send ALL these THREATENING letters! She claimed that they were not threatening. Told her that when the first paragraph in some of them has the word "foreclosure" 3 or 4 times in it and is telling you it is best you leave your house, I found that threatening. The next one says you can pay a lump sum, hahaha!!! They even asked us what our situation was in one of them. I explained to the woman that she could not ask me any of that, and I wasn't going to tell her anything! She said I was right and did not have to tell her anything. And then, continued to apologize profusely for the WRONG way that I felt, but there was nothing that could be done! I asked to speak to her supervisor?! At first, she told me, "there is no one higher than me! I said to her, you're telling me you do not have a boss, someone that is over you? She said, yes but that they WILL NOT SPEAK TO YOU! Of course after that, I rudely said "thank you and goodbye" and hung up. She was in the middle of her spill that she gives everyone when finishing a call.
Jody
Hidden Points on Mortgage
Original review Mar 10, 2021
In October 2020, I began a new Quicken Loans mortgage. The ENTIRE process was botched and I have loads of emails putting Quicken on notice that they were showing the wrong down payment on their closing worksheets. I put more than 40% cash down but their closing statements on RocketMortgage.com was displaying 10% down. I had then and still have now a great credit score and low debt-to-income ratio. The lending rates were 2.625% for 30-yr conventional mortgages. Quicken said they locked my rate at 2.625% until Nov 2020. My closing was October 27, 2020. In February 2021, I started my taxes and noticed that Quicken put on my 1098 that I paid for points on my mortgage. I figured this was a mistake so I called them. I explained that MOST of the lending procedure was botched---and they could see it in the records--but that I had TONS of evidence proving that "points" were NEVER discussed, mentioned or disclosed and I'm shocked because I had/have over 730 credit score, put more than 40% down AND had a low debt-to-income ratio. My loan origination records, emails and recorded calls do not mention or discuss that I was being charged points, at ANY time, and I NEVER EVER buy points. Quicken promised to research the issue and get back to me in a week. It's been 1.5 weeks since my first call to Quicke about my believed fraud and I was NOT given ANY update. Today, on 3/10/21, Quicken's Research Escalation Team member, Tina, told me on a recorded call that my interest rate lock ended in November and THAT is the reason why I was charged points. However, the closing date NEVER changed or delayed. It was on the contract that they reviewed for 55 days AND we closed on time. Additionally, I was always taught that October precedes November on the Roman calendar and since the closing was on the date scheduled and appearing on all the documents, the locked rate ending in November was moot. Quicken will need a better argument on why points were NEVER disclosed to me before closing and why I don't have any document with points mentioned. It's also not on the closing disclosures that I have. I use logic when trying to fix problems. Quicken has refused to refund me the points. On the recorded call, Tina repeatedly asked me why I signed the mortgage in October 2020--as if sneaking in undisclosed points on a record is even legal and justifiable. On all my records, the rate shown is 2.625%. They've yet to send me records proving their claim. On 3/1/21, their Legal Research Team told me on a recorded call that they'd send me a copy of the origination documents in question. Today is 3/10/21 and no documents were sent. I confirmed on my recorded call today. Consumers beware! If this happened to me, it can happen to you.
Janet
Resolved: Won’t refund Appraisal fee
Updated by user Sep 08, 2021
Company fixed the issue and I have been provided with full refund. My credit card disputed the charges for me.
The charges were reversed. No apology or anything from Quicken..
Original review Mar 08, 2021
I had to prepay and charge my credit card $500 for an Appraisal that never happened because I went with another lender with a lower interest rate. They refunded me $457 of the $500 saying that I had agreed to pay their costs of a credit check and monitoring fees by a third party. I took pictures of every document that I e-signed with every lender. I never signed anything saying that I would pay an application fee. I am disputing the document signature as I feel it is photoshopped to steal my money. They also wanted me to drive to a UPS store and wait for a fax from them to sign in ink with a pen that was a form stating that I had not opened up any new credit cards or accounts within the time that I applied for a loan with them. No other lender that I applied with (4 others to compare with) has treated me in this manner. I am a single female looking to refi my home. If all 5 lenders charged me $40 + for comparison shopping, I would be out-of-pocket over $200 just to compare loan rates. This is highway robbery! And the other lenders didnt hand me off to another person like this company does. I was handed off to four different people. I never knew who to talk to or who was handling my loan. And when I cancelled my loan and told them I was going with AmeriSave I got a phone call immediately from a very pushy loan officer who was indignant and rude and demanding. He started bragging about how they are the best and blah blah blah. If Quicken is the best then why do I need to jump through hoops for your company to prove that I didnt get a new credit card, and why cant you match the other lenders lower interest rates? And why do I need to pay you credit check fees (which I looked up were supposed to be $20 or less) and then a monitoring fee? Youre just mad because I didnt choose you.
JIMMY
Bad customer experience
I receive solicitations from Quicken Loans several times a month. I reached out to Quicken Loans in December 2020. My wife and I are both retired and with the covid 19 pandemic, we had to start preparing that the furlough my wife was experiencing might go even farther into 2021. The first phone call I made, I spoke with Tyler. Tyler was as obnoxious and *** He took my information, asked the right questions and then proceeded to tell me that he could not get my wife and qualified because of the debt to income ratio. In January 2021, I received another solicitation in the mail from Quicken Loans and thought that enough time had gone by and any positive updates that my wife and I made with regards to our credit would be seen. I contacted the company and spoke with Dena Glasco who informed me that she had 10 years experience under her belt and she began to ask questions to pull my file back up from December 2020. After answering all of her questions, she asked me if she could turn my request over to their fresh start department to see if they could be of assistance. In my opinion a mortgage broker with ten years experience should be very sure of what she can or cannot do. I received a phone call from George Ristoski in their fresh start department who informed my wife that she would need to make a sizable payment on her only credit card to possibly get her credit score in a higher position. What George did not tell us is that his solution would guarantee to fix the problem. Again, another person boasting of their so called experience but really not understanding what impact a specific payment would make on my wife's credit score. Both Dena and George think that all of their potential clients are loaded with extra money lying around to simply pay out and hopefully it will cause a positive impact. Who is to say that if I did pay what I was told to pay on my wife's credit card which was $1,600 and that do anything at all? Certainly George did not know with any kind of 100% certainty? What if underwriting came back and said we need another $2,000 or $3,000 for something else and then it goes on and on with more money needed for this or that? Quicken Loans is not very well represented by either Dena Glasco or this George who works for their fresh start. I would advise them both of the following: "Stick to the facts of what you absolutely know something about. Don't play with people's income, we are not all rich people. You talked a good game both of you about experience and what you supposedly knew about the credit reporting agencies and their inner workings. You both have no business misleading anybody about your so called experience or knowledge of anything. Your customers are not banks nor are they an endless source of money that they can just pull out of the wind. You need to stop sending me solicitations requesting my business when you are not interested in earning my business, my respect or my trust."