PSI Services Overview
PSI Services has a 1.1-star rating, derived from feedback provided by 5 customers. In the IT Services and Solutions category, it secures the 53th position out of 279 companies.
Rating
Contact Information
Website
www.psionline.com
Phone
(800) 367-1565
611 N. Brand Blvd, 10th Floor, Glendale, California, 91203, United States
PSI Services Reviews
Zyron
Phone number for New Providence N.J 07974
Want to renew my License and also want to know if they open on the 3rd of July it is time for me to renew , but just the phone to be sure they are open as it a long ride from where I am coming from so if you please help me with the phone number I would appreciate it as time is running out and Im trying not to be late for it
Anonim
Refund
I was told that I would receive a refund for the study pack since they were not the vendor for my state anymore. The guy Tim was very rude even when he picked up the call yet I remained nice. He told me the charge was pending and it would take 24hrs to reverse the payment. I called back 3days later because I havent received it, he was very nasty saying I made that up because he wouldnt have said something like that he repeatedly kept saying smart remarks even with me trying to move on to the issue at hand I got tired of it and said some remarks back to him that wasnt pleasant and he hung up. I called back and was transferred to him and he told me to hold on while he looked up the information and then he transferred me back into the Que. Employees like Tim are the reason why companies are struggling because they wont show them the door and hire someone who is pleasant and will work.
Anonim
Problem with my practice test
I cant reach the customer service by phone and I bought practice test I couldnt get the access and I cant see my results they dont send me . I have bad experience.
Anonim
Reschedule exam
I have attended terraform associate certification on 20/10 but due to internet issue signal got disconnected in between the exam and after that I got mail that I failed in exam But that is not my mistake I haven't submitted the exam yet due to internet issue signal got disconnected Please reschedule my exam
Amy
Fraudulent Live Remote Proctoring
On September 21, 2022, I was scheduled to take my C-ELWB exam via live remote proctoring. I made sure several days before the exam to perform a system compatibility check with my laptop (which checked out) and again on the day of the test. . . no problems there. My test was scheduled to begin at 1900. I logged on 30 min early to film my surroundings and take a picture of my ID. Following this, the proctor came on and wanted to do a manual check starting with my ID. They were unable to visualize the expiration date on my ID. I accessed tech support, twice. They attempted to maximize the resolution on my camera to no avail. By the way, there is NO WAY of knowing beforehand if this will be an issue. Keep in mind, my camera is fully functional and checked out twice beforehand on a system compatibility check. I then spend an additional 1.25 hours holding the ID up to the camera in different rooms, with different backgrounds, in different light, with a flashlight. . . in the end, the proctor was unable to see the tiny expiration date. I even (on camera) took a picture with cell phone and blew it up so the date would be visible. The proctor said she couldn't have a digital picture of the exp date which was sort of a laugh, since a digital picture is exactly what was happening through the laptop camera. In the end, after nearly two hours of issues, we decided that I should take the test at an in person facility. I was told that they were escalating the issue up the chain of command and that I should await rescheduling instruction which would arrive in 3-5 business days. I then received a notification from the NCC that I could reschedule. . . when I went to do this, they wanted another $125 to reschedule. I messaged them that I was unclear about why I was being charged to reschedule. They messaged back that PSI said it was a dysfunctional camera and that I was marked "absent" from the exam. I replied back that my camera is fully functional and checked out on system compatibility not once but TWICE and that it is very well documented that I WAS present for the exam and did literally everything I could from my end to resolve the issue. They said that I needed to contact PSI, which I then did, multiple times. This is a frustration because nobody speaks clear English and they are reading off of a script. PSI said that following the escalation, that I needed to refer to the NCC rescheduling directions. . . and right back to the $125 dollars. I let them know that I wasn't doing that and that they needed to waive the fee for rescheduling. . . they were like, "No can do. . . refer to the NCC rescheduling directions". . . and round and round we go. Incidentally, if there is a technical issue at the in-person facility like, for example, a power outage or other technical issue, there is indeed a pathway for PSI to simply reschedule a test without a fee. . . it can, in fact, be done. What this is, is a faulty platform being peddled and then fraudulently utilized to collect more money from people.