Protect America Overview
Protect America has a 1.6-star rating, derived from feedback provided by 233 customers. In the Security and Protection Services category, it secures the 16th position out of 206 companies.
Rating
Contact Information
Website
www.protectamerica.com
Phone
(844) 343-2610
1990 Wittington Place, Dallas, Texas, 75234, United States
Protect America Reviews
DONALD
DID NOT CANCEL AS REQUESTED
March 7,2020 RE: Cancellation of service On May 15 2018 I emailed Protect America and got operater Miranda, and call back ticket # 852823, at that time I told her to cancel the service and that the other alarm company was here and starting to install the new system. She asked for Verification who I was and what was my address and verbal password. As you can see on the copy of the email I gave this to her. At that time she told me that I still had until July 25 2019 to complete the contract and I told her that I would pay that until completed. At no time did she tell me that I would have to send a letter to the company in all cases that I have delt with and email in writing was considered notification in writing. I asked her how to completely disharm the system and she instructed me on how to do this she also said that I would get a call back which I never got from the company. At this time I felt that the contract was canceled and all I would have to do is pay out the contract but now I find they have charged me for 5 month beyond the contract and they are refusing to refund the $328.93 since they require a 20 day notice, I cancelled this contract on July 25 2019 that gave them plenty of time to do their paperwork. I think that the charges they have made on my credit card is now fraud and that it should be refunded. Calling them and talking to them is near to impossible since your are put on terminal hold for and hour or more I refuse to do this my time is more important then to put up with poor customer service and plain disreguard for their customers. Do not get involved with this company very poor customer service, put on hold then hung up on, plus equipment is very cheaply made. I even sent a Certified letter to the CEO Scott Fleming and he didnt even have the courtsey to respond. Regards Donald M. Stonebrook
Anonim
Cancel service
Called 2 x to cancel service The first time they said they would send link Sent email but no readable link The second time Never received an email I want to cancel service Mary Bogdan Mbogdanh77@***.net 443467****
Connie
Transferred my account to brinks, who is also terrible-----
bad company, no customer service
Anonim
Issue Was Addressed and Resolved
I just wanted to write a follow-up post stating that someone did indeed reach out to me. And the issue at hand was resolved satisfactorily.
Christopher
Predatory and Deceptive Business Practices
Protect America Austin Texas is one of the most corrupt companies in America. They are running a racket - a cancellation scam that is ensnaring countless victims. The scam goes down like this: if you try to cancel for any reason including legitimate ones Protect America will refuse, no matter what the reason. In my case I had a good cause - they didn't install the alarm. When I countered by cancelling the account they viciously retaliated and turned my account over to collections and fraudulently, greatly exaggerated the amount of money involved so it would look more serious on my credit report. Protect America deploys a sycophant Andrew R who recites the trite phrase "thanks for reaching out". It can't be easy shilling for one of the most corrupt companies in the country, but how about an apology? "Sorry that we treated you and others so disgracefully." Just look at the countless negative reviews about Protect America on review sites like Yelp and the Better Business Bureau Don't get caught in the deceptive web that Protect America Austin Texas has spun!
Anonim
Not Satisfied
My home has been broken into several times with this company. I get poor customer service, it seems the customer service reps do not listen to my requests. Cheap and faulty equipment. Sometimes I think they are running a scam or working with people to assist break ins. Very dissatisfied.
Carrie
Canceling service
I’ve been trying to cancel my service for several months and I’m continually being billed.
Monica
Billing issue
I have been trying to pay my bill and would appreciate a return call to take care if my balance due. Thank you.
Ralph
No customer support
Have been trying to contact customer support for the past 24 hours and there phone lines are not ringing. Nor is their chat working. What type of customer service is this? Will cancel my service if this keeps up.
Christopher
A dishonest, deceitful company
If theres any doubt that Protect America in Austin Texas is not a corrupt, sorry and pitiful company, please read the reviews taken verbatim from Yelp. There are hundreds of them going back several years. Their main emphasis is ripping their clients off for every cent they can. They deploy an in-house sycophant/toady Andrew R. who responds to hundreds of negative reviews with a thanks for reaching out. I know its not easy being a shill for one of the worst companies in the world, but how about a little understanding, compassion and fundamental decency? No such luck with this dishonest, deceptive & pathetic company I find it a bummer when companies take advantage of situations, when the customer is clearly unhappy with their services, and no longer using, or wanting to use their services, yet they still demand payment for them. You would think a company would want to have their customers walking away from their services, feeling good, or at least neutral about it. This practice of their's, ensures that the customer is walking away unhappy, frustrated, and very likely inspired to speak poorly of the company. I know I will never use Protect America again, and I will likely be more vocal about it to those asking about it. Please choose wisely. Beware of these company! Me and my husband got both laid off! Last year when I was still in the trail period and wanted to cancel they gave me three months free I said Okay yet I call Explain how I'm being affected by covid19 and they've said I reached my maximum amount Of credits without knowing those three months were added as credits! What are we Going to do now!? There is a contract and this could negatively affect my credit! No sense of empathy or caring for the customer! Just caring on messing people more up knowing we're in a crisis! I find it a bummer when companies take advantage of situations, when the customer is clearly unhappy with their services, and no longer using, or wanting to use their services, yet they still demand payment for them. You would think a company would want to have their customers walking away from their services, feeling good, or at least neutral about it. This practice of their's, ensures that the customer is walking away unhappy, frustrated, and very likely inspired to speak poorly of the company. I know I will never use Protect America again, and I will likely be more vocal about it to those asking about it. Please choose wisely Worst company in America. They are very scammy and the equipment is terrible. Avoid these guys and the lengthy contracts. Protect America does not do what they advertise, at all, in any way shape or form. There reviews have only remained strong because they basically pay people or give them something at a discount to write a better review. I know this first hand, because I they offered me free things to change my review. The truth is, they will not be there when you need them the most. There entire business model is based on creating unnecessary fees, over charging, and when you cancel they bill you one extra time to get another payment. they are only following the procedure. There system is a scam making customers feel like it is their fault because the equipment is not working. If you want to be nickel and dimed, if you want horrible customer service, and most of all if you want your home to be unsafe and get charged for it.... then sign up with these guys. time. adequate alarm services as they advertise. Protect America is just terrible, there is no other way to put it.If I could rate them lower than one star, I. Their lack of integrity and inferior customer service is horrendous. 4/30/2020 Updated review This company will not stop calling me after I told them I do not want to do business with them. Harassment pure & simple! We have been trying to cancel this account for over a year now and every time we call the wait time is over an hour! They just keep charging our account each month even though we have stopped the service. They just won't let us cancel the account! Upfront when we ordered the service, they were all over us and had several people calling to help us, but now that we no longer need them they're ghosting! DON'T USE THEM!!!! After being a perfect customer for 14 years, they still charged me to cancel. Are you kidding me? Their platforms are outdated and simply don't function correctly, whichever one you choose. The customer service is HORRENDOUS with hold times that routinely exceed an hour or more. Their price is now more than the three times the market rate than newer platform competitors One of the worst experiences I have ever had. The company uses scare tactics and deceitfulness to gain your business, and make you sign a 4 year contract. Customer service is a joke! Just stay away don't allow this company into your home. Awful awful awful. If I can give them negative stars, I would. Service and product was awful. You're locked into a ridiculous contract they won't change even if you don't need the service anymore. Go with simpli safe I truly wish that I would have read all of these reviews before going with Protect America (I don't know what I was thinking). Yet again - unhappy and still unhappy. I would not refer anyone to Protect America Consumers - Do Not Choose This Failing Organization! They were once a solid offering at a decent price but have declined to being inept and overpriced. There are so many other superior competitors. You have been warned. I wish I had never heard of Protect America. I used their DIY system for over 2 years and had nothing but problems. I paid every month even though I had problems and couldn't depend on the system monitoring my home and the only thing they have been out is the cost of shipping the equipment to me. I am now being hounded by a collection agency for over $2000 because I canceled one day late. They are an unethical company and I am telling all potential customers to stay away from Protect America! Useful Do not sign up for protect america!! they do not support the military! they do not honor a military clause for transfer or deployment and will not cancel your contract for orders! they are dishonest and will extort all the money from you that they can!! if i could give zero stars then i would!!! .they are deceptive - be careful. I tried to cancel during the contract - they said ok. and I continued to pay thru the end of the contract. guess what - they continue to bill me every month AFTER the contract was done. speaking with american express now for a refund. As my first year comes to a close, I can proudly say that Protect America is a garbage company that will scam you out of your money. The only call I received from Protect America was to check on my equipment. They never once brought up my contract or offered assistance on my situation. This company will do anything to distract you while they take your money. Do not trust this company. PROTECT AMERICA IS A SCAM! It doesn't matter how great a customer you are with this company. They will keep trying to nickel and dime you. All of the negative posts on here are true. There are reasons why sites like this exist and that's to help consumers make an informed decision on where to spend their money. .Don't spend it here.Customer service is terrible. They are rude and do not respect the fact that you're spending your hard earned money on their products. They WILL send you through the queue and there WILL be long wait holds. Supervisors do not call you back. They aren't really interested in helping, just taking you $$$$. I have had an awful experience with Protect America since the beginning.. I cannot afford this. I did not sign up for this. I've attempted several times to cancel or reduce the term of my agreement. So far, the people I have spoken to have not returned my calls and they assigned my account to collections. We moved into a new home. The people we bought it from had a Protect America account, which they said we could take over and $60 would cover us for the rest of their term, which was a year long and would end in November 2020. Now that we are signed up, the contract says it's $60/ MONTH, and is a year from the date we took over. We can't afford this and it's not what we signed up for. We've attempted several times to cancel or reduce the term of our agreement. The people we have spoken with have been manipulative, fake, unkind, and completely unhelpful. They have offered no solution for us to end or reduce this service that we no longer want. They have provided terrible customer service, twist our words, and pretend they are "just trying to help" us. DO NOT GET! SAVE YOUR MONEY! It's the most annoying system I could have ever have gotten! No way to break the contract! When I first called they said it was only a year! When I tried to cancel in the first year the guy I walked too said I only had six months left! When they called again they said after March i need another! They are not honest when they are selling to you! Only way to break this horrible contract is to pay it all! Horrible horrible service! On another note their customer service is still nice. Even with me being upset probably every time they keep pretty chill. But still guys, let there be a shorter term or something that let's us opt out. After years of paying their overpriced service( my fault) Now that my contract is over they want to charge an extra month just beacuse. No stars if I coud. Nightmare trying to cancel my service. Do not so business with these people. They flat out dont let you cancel service with them. They are liars and manipulators. This is a horrible company. I had to hire a lawyer to have them stop harassing me. í tried to cancel there home security. They said I just have to pay one extra month. Paid that, then they send me a bill in the mail. Just paid that. I cannot get rid of this useless money grabbing company. They just want money for nothing They won't cancel my THREE YEARS CONTRACT even when the contract is over. They will try to get you to sign up for another month before cancelling but nice try though that's not happening. I told them I would like them to cancel it. I called them to cancel stayed on the line for 4hrs only to get transfer to a TON of bargainers even then they did not cancel. I even when an extra few miles and sent in a cancellation form via email and fax but they never cancelled it even when the contract is OVER. I won't be paying these thirsty vampires. They are the true robbers. I would NOT recommend them to family and friends, STAY FAR AWAY, you won't regret it! If you end up getting it then may god bless you cause they will eat you alive This is the worst company if you want to cancel your contract. It took me 5 calls to finally get the email to cancel. Horrible customer service- as previously stated if you move - you are stuck in you contract. Now that I canceled you are supposed to send the equipment back so you do not get charged- the address to send back was on the electronic signature to end the contract - once you submit your signature you cannot go back and get the address- so if you are lucky enough to get this far - screen shot the cancellation address- now I have to call again and try to find someone to get the address to send it back- they intentionally make this VERY difficult! Not only can we not afford this contract, but we don't want to support a business that is so deceitful and rude to it's customers. Do not do business with this company. If you move to a new house or apartment and no longer need their service, guess what - you get to keep on paying until your 3 years are up. My box is sitting in the closet collecting dust and I get to keep on paying monthly because they only care about one thing - revenue - not the customer. Go with anyone else but definitely think twice before using this company Absolute worst customer experience and deceiving business practices. Looking to report them to BBB and any other form of rating system available online. Same story with contract, they specifically said I could cancel at any time (big for me since I move around a lot) and then they claim I signed a contract electronically which I did not. Now I am fighting with collections to avoid having to pay 2 years of contract that Protect America tried to get from me. DO NOT DO BUSINESS WITH THESE PEOPLE! I have been with Protect America for about 2 years and I have had nothing but problems! Please save yourself a lot of heartache and don't use this company. I have NEVER written a negative review for any company but Protect America has really been the worst experience I have ever had with a business. I was locked into a 2-year contract in Maryland with them and I informed them that I was moving to California because of unforeseen circumstances. They claimed they didn't support the California market and that I would not be able to cancel my contract. 3 years later, I'm still paying for a service I haven't used for 2 years, I've been trying to cancel ever since but when I call support, no one wants to help. Horrible customer service and I would not recommend to anyone! Company is a complete ripoff! I wish I could say you get what you pay for... Awful company with useless staff that over promises and under delivers. Equipment is cheap, always breaks, and there customer service/tech support lied about the features of their monitoring service. I put up with it for 7 months of being told they would fix the problems and issues i was having with the monitoring services. When i canceled, they chaged me for the remaining 29 months of my 36 month contract!!! $1044 cancel fee!!!
Christopher
Protect America Austin Tx is a Corrupt Company
PROTECT AMERICA MAY 16 2020 Protect America, based in Austin Texas is running a racket, a ruinous racket If you were to go to Yelp/Protect America you will see what I mean. A preponderance of people writing reviews concerning PA, complain loudly about their unethical tactics. Once they sweet talk you into to agreeing to use their home alarm services, their management technique is a nasty version of entrapment - weve got you and we going to milk you for every dollar you have. Even though in the real world there are a variety of legitimate reasons why one would want to renegotiate an agreement based on changed circumstances, PAs position is that they don't want to hear anything about changes - youre screwed - you owe us money and we're going to get it out of you, no matter what it takes. Please read the Yelp reviews and you'll see all the various reasons why people felt they had a legitimate reason to request canceling their account. The fact that Protect America won't work with people who have rightful reasons to request changes says a lot about Protect Americas scruples - they have none. Their project management is cruel, cynical, deceitful and incompetent. There are plenty of alarm companies who are ethical and honest. Protect America, Austin Texas is not one of them. Avoid them - don't get caught in their clutches or you'll sorely regret it.
Ralph
Not a happy customer
I did a 3 year contract and cancelled my contract. about 6 month later I received a notice for a collection agency for past due payments. I contacted Protect America and they basically told me to bad, pay them or they will ruin my credit. well its been more than 10 years and they keep reporting me to collections. Vey dishonest and abusive company. do not sign up for their service. They are under class action law suit for this very reasion
Sherrill
I'm having problems with my home camera
My doorbell camera hasnt recorded anything at all since last month I have tried calling all I get is a busy signal all day long what am I am I supposed to do when I pay for a service to protect us that doesnt do it I ay you every month for what?
Rochelle
Cancellation process
I sold my home in November and called to cancel my service. The rep have me the hard sell to keep my account at $15 for 3 months in case I found a place and wanted to restart service. I forgot to cancel in Feb and they took out the full payment knowing the system wasn't being used. I caught it and called to cancel. The gal puts me on hold for a long time and then comes back on to try to sell me on keeping it. She then got rude because I still wanted to cancel. They would not refund the payment. I received the cancellation form, completed it and sent it back. I called to confirm and they said my account was now closed. Low and behold another payment was taken out this month. I called and they said there is a 30 day cancellation so this is the last month they would take a payment. All of this knowing the system wasn't even being used. I was a long time customer and this is how they thank me for my loyalty. I want my $60 dollars back. Horrible, dishonest company.
Anonim
DO NOT BELIEVE THEM, THEY TOLD ME IT WAS ATT, NOT TRUE
THE GUY SAID IT WAS THRU ATT WHEN I CALLED ATT THEY SAID THEY KNEW NOTHING ABOUT IT. I CALLED THEY SAID I HAD TO PAY A CANCELLATION FEE. SO I WAITED TO MAKE SURE I HAD THE CASH AND NOW I HAVE BEEN ON HOLD FOR11 MINUTES!!! BAD!!!N IF I WERE YOU I WOULD NOT GET THIS SYSTEM AT ALL. MINE HAS BEEN IN THE CLOSET FOR ABOUT THREE MONTHS...