ProCollect Overview
ProCollect has a 1.1-star rating, derived from feedback provided by 162 customers. In the Collection Agencies category, it secures the 10th position out of 173 companies.
Rating
Contact Information
Website
procollect.com
Phone
(800) 839-8186
12170 N. Abrams Rd., Suite 100, Dallas, Texas, 75243, United States
ProCollect Reviews
Shakirra
Complaint
So in efforts to purchase a home I need to pay a debt. I contacted the consumer as well as my realtor and they was so nasty. I asked the guy could I make a settlement and he said no. I asked him if u could speak to the supervisor and he said no this is not a supervisor matter. Then he said he not here to help Me . I just want to make a payment or work out a payment plan
DELEASA
CUSTOMER
I knew once I read the reviews the chances of me successfully paying off this account was slim to none but I did the responsible thing and I contacted the company. This is a business portrays to be a collection agency but they hire individuals that will degrade and insult you in broken ebonics if you question their policies or ethics. I received a settlement letter in the mail at the beginning of the Covid Shut down after making several failed attempts to pay off the debt I was finally directed to a collection agent, Ms, Herra who was unprofessional from the initial introduction. When asked what was the protocol to rectify the account she threw out random dates &; payment amounts. When asked why there was no consistent policy to ensure I am not getting taken advantage of she refused to explain. When asked to speak to her superior she then lost all professionalism and I quote said, "you can take it how you wanna take it" before proceeding to place me on a long hold. Once the Collections supervisor, Mrs. Martinez answered with a biased tone she too was unable to provide me with a protocol ProCollect has. She became irate, unprofessional, loud, and insulting before she hung up the phone. I called back several times in hopes to speak to a PROFESSIONAL but no luck. I simply want to pay off my account and move on. I have NEVER heard of a collection agency that does not want your money because of their immature and unethical employees. They are not an accredited business of the BBB and also have a failing rating so good luck if you have an account witT
Bri
Bullying by Nasty Rep
I called to settle a $70.00 debt. I was spoken to in a rushed, abusive, bullying tone by the rep Ms.Garza. She talked over me and would not respond to my request for her to change her tone or lower her voice level. She threatened to write on my credit report that I "refused to pay" if I did not give her my credit card number immediately. She was nasty! To get through this, I made the full payment. She did not thank me. She has not sent me a receipt for my payment. I have no way to prove it was paid! I cannot get an apartment unless I can show payment was removed from credit. They have ridiculous power over someone's credit and this should not be allowed. Ms. Garza = Rude, unprofessional, and cursing low-life representative. Unacceptable. Hundreds of Google Reviews say the exact same thing. I even tried to call back to COMPLAIN, and the man who answered in that dept. was exactly the same! He would not even take a complaint, but insisted I give him my Social Security number before even asking me WHY I was complaining. condescending and discriminatory in her word choice.
Anonim
A debt
Customer persons are very rude, threatening and down right unprofessional. Tried to find why my debt was so high and if we could work out a deal, so I could pay it today (12/19/2020). I was told it was due in full without a reason why, or it got to be so high. They also wanted to me $7 for a processing fee. I told them that I would not pay until my question was answered. I was told that they would report that I refuse to pay.
Anonim
RUDE AGENT
I talked to MRS. HERRERA I offered to pay my debt but partially she wouldn't accept my offer and this is my EX HUSBANDS debt. Refused to let me talk to a supervisor then yelled at me!!!! worst customer service ever
Demetria
Terrible Customer Service
I called in on 5/19/2020. I seen this company was on my credit report for a debt that another company was attempting to collect. I called in an attempt to obtain who to pay the money to because I wanted to resolve the issue. Towards the end of the call Ms. Martinez became very rude and begin to threaten me telling that I refused to pay the debt and I had until 5/22/2020 and she was noting as a refuse to pay. Keep in mind I never received any communication from ProCollect. I called them to try find out who was the right person debt collector was. The original company gave the debt to two companies. I asked her for to her supervisor because she was rude, talking over me, and threatening me. I called in an attempt to resolve this on my own accord. This is the worst customer service I have ever received. She refused to allow me to speak to a supervisor and was going to hang up the call. I asked so, "Are you going to hang up on me?" She said, "No, I am just going to put you on hold." She pushed the mute button for over 10 mutes. I stated while on mute I was going to hold on and run up her call time until she put me on hold with the supervisor. She eventually transferred me to supervisor. They never got the gist of I was trying to get the bottom line of who was the correct collection company so I could pay. I asked for a few days to find out who the legal company and she continued to make threats. Ms. Martinez was rude and disrespectful. This is not her field of expertise. You should be there for individuals who call-in in an attempt to resolve their debt instead of being rude, threatening and obnoxious. In customer service you are suppose to listen in attempt to resolve the issue. In collections, you are suppose to help those who are trying to pay the bill.
Anonim
Rude Rude Rude!!!!
I have sent 2 certified letters to this company to resolve a debt and never got a response. I received an offer I believe $383 in July, however dated for May that expired 6/30/19. I did not receive the letter in May because I was relocating, which I explained in both certified letters. This was not to validate, which means I agree to the debt that belongs to me. Since I received no response I ended up calling. I was advised by one of the reps that my account was restricted and I needed to contact Fox by email or phone, so I decided to email. In my email I reinerrated my original request as I did in the certified mail sent requesting to extend the offer as I did not receive the letter at the time due to relocation. Fox responded.. Your balance is due in full. I responded and requested him to advise why the offer letter could not be extended. I'm trying to pay this debt as soon as possible!!! After about 2 emails. Fox advised there will be no more communication by email to call or send a letter REGULAR mail. Now why would I send a letter REGULAR mail to a collection company for them to claim they never received???? This *** baffles the *** out of me!!! Fox was very freaking in the email, which was very unnecessary. especially to someone trying to pay the debt. So I called fox. He's wasn't available, so the two advised me to send an email informing him that I called.....but no response. This is just toi much back and forth and time consuming. So I googled to their review and everything I've found everyone reviews are the same as mine. I saw a reply I later called to speak to Mrs. Donahue hoping I would get better results, but she was not available, which I don't believe. The rep advised me she can help me with the account, so again I explained my situation for the 4th time. She tells me to send money or check for the balance in full. Again I asked her if she was not able to extend the offer letter, she advised the system automatically generated the letter and once it's expired that can't control the system to extend the letter other words. Now how in the *** do you let a automatic system control how your profits??? This situation has me very pissed!!!!! Then the rep tells me they don't accept partial payment!!! Wth!! You can't control my wallet!! As long as i I'm sending you money you think they would be happy about it!! Not everybody have $1000s to give away for a one-time payment!!! So I guess they don't won't $383 that I was ready to send Friday either. Smh. Guess I need to seek a lawyer, because you can't make someone make a payment in full! They didn't even offer a payment arrangement. No I'm not a customer, but they have poor poor freaking service!!!!
Anonim
Do these people have any training at all?
Ms Thomas, Ms Robinson and all the other BS names are absolutely horrid. To call this 'custom service' is laughable. We are trying to resolve issues and completely willing to do so but rudeness is not a substitute for sounding like you know what you're talking about. Interesting that in the background I can hear other terrible conversations takibg place. What kind of training do they all get? On more than one occasion I told 'Mr. Robinson ' to quit yelling at me and talking over me. Better Business Bureau, here I come.
Anonim
Threatening and Rude... wouldn’t shut up to listen.
Wow... you call about something that is already paid in full and you threaten me? Phone call recorded... you really should check the fair collections laws and threat... even if I owed it I wouldn’t pay it now.
Carolyn
Don't say I didn't warn you!
they are trying to collect an illegal bill...no legal letter nothing but a office typed bill that is false...she went to court with her issue against me and didn't even tell judge about the money she wants me to pay...strange...I'm getting help and advice from state & I think you took an account that you will regret! as I told you -you're brave putting that on my credit! we will see..Carolyn Boudreaux vs Reserve @ Squirell Run...New Iberia, La 70560...boudreauxcarolyn138@***.com
Magan
Fantastic Company , HIGHLY RECOMMEND
Amazing and fast debt recovery , I have been chasing for several months people that just dont want to do the right thing for goods received ...contacted Pro- Collect ,and they got things rolling fast . finally now been paid for serveral outstanding debtors... They are proffessional and dilegent , and nothing is a problem for the staff to do.I HIGHLY RECOMMEND this Company , and wouldnt go anywhere else ..
Delani
God Bless this place.
I called to pay my debt spoke with Mr. Smith and got treated horribly, very unprofessional ,repeatedly telling me that he did not care, asked to speak to a supervisor or someone higher was told no umteen times and that there is no one else I can talk to, eventually ended that call and called back asked the front desk lady to speak to a supervisor she transferred me right over to the collections manager Ms. Garza who once again had the same attitude and disrespect towards me, kept interrupting me, I told her I had my payment ready if she could just give me a minute to get it out she didnt say anything and put me on hold for 10 minutes! Then got back on and said "Are you ready now?!" Just WOW., I called on my own to pay my debt and I was being treated so poorly by them I was actually feeling like I was being degraded like some kind of criminal, they were no help at all, had me on the *** of tears. I hope that someone who actually cares about this company or is in charge of it reads these reviews and does something about it, God Bless this place.
JD
Forever and Day to respond
I have been trying to clear a collection with this company for over 5 years. They refused to respond. They never updated an account that was paid over 5 Years ago. In my opinion, This is the worst collection agency ever. All they wish to do is ruin good people's credit by never responding to the clients Emails, calls, or snail mail. They should be shut down & shamed in public for their business practices.
lucia
Bad company
They put me in collection for an amount I had paid already. I've called them several times telling them I don't owe anything and they seem to ignore everything I tell them. Also they don't care about the customer and are rude and incomprehensible. Im not going to let these people ruin my credit.
Jonathan
Fraud
Their client opened up a fake account with my information Past my information to them and they are trying to collect on a fraudulent account thiy scam company they don’t even check is that is legal or not