PrintGlobe Overview
PrintGlobe has a 1.4-star rating, derived from feedback provided by 7 customers. In the Printing category, it secures the 50th position out of 94 companies.
Rating
Contact Information
Website
www.printglobe.com
Phone
(800) 989-2181
2512 S. IH 35, Suite 100, Austin, Texas, 78704, United States
PrintGlobe Reviews
Anonim
DO NOT WASTE YOUR TIME!
DO NOT WASTE YOUR TIME!! They have the WORSE customer service in the world! They refuse to help me and give me quotes, They also refused to put me in contact with the owner or boss to resolve my issue. Instead they stopped answering/replying to emails. What a great company YEA RIGHT!!! Chip Wright Is who was my contact that REFUSED to do his job and give me simple quotes on items. He claimed it would take forever for him to quote like 20 items, how ? It's called LAZY and not wanting to do his job. Then refused to put me in contact with his boss and he just stopped replying and ignored me. He said I can ask anything through chat on the site, phone, or email, I chose email, he refused to give me quotes and said I have to call him and talk on phone. But I chose EMAIL not phone like he said i had 3 options to contact and I chose email. So if I have a health issue preventing me from speaking you just ignore us people and force them to call when they CAN'T and stop replying to emails/refuse to help through email like they said they would do in the beginning SMH! Long Story Short they refuse to help customers!!! ANYTHING that can be said out of your mouth on a phone can be typed simply as well, VERY SIMPLE NOT HARD AT ALL LIKE THEY MAKE IT SEEM!! Don't waste a penny or breath or your time on this company because they will not help you AT ALL!!!!!!
Anonim
Nice people, poor product.
I ordered a set of "absorbent stone coasters". When I received them, they looked nothing like the proof. Granted, because of the porous nature of the stone, the ink will sink in and the final color can be affected. However, the ink had sunk in so much that the red had turned to pink. On top of that, the quality of the imprint varied from piece to piece. Some with splatter marks. I had chosen this item in particular as it was printed by Union employees. Sadly, it appears that they have little pride in their work. I have been trying to get a refund for the items, but no luck. I would recommend another provider for your print needs.
Anonim
Hidden "over/under policy" and absurd prices on shipping
We purchased 250 Static Car Clings at $1.36 each and paid up front, knowing that we would incur a shipping charge after they were printed. We were charged $30.50 in shipping for a 3lbs box that was delivered UPS ground. This is an absurd shipping fee! They also charged us an $16.32 in "overs" fees for 12 more items over what we ordered. They have an over/under policy, where they guarantee you 10% over or under what you actually ordered, and then charge you for the additional items. When I called to talk to my account rep, he turned into a huge *** and said that policy was industry standard. Well, I have THOUSANDS of items printed over the years, by hundreds of companies and have never heard of such a policy. I order 250 items. I want 250, no more and now less.
Anonim
Terrible customer service, hidden fees
We ordered 4" stoneware coasters and license plates for our 7500 employees. The quality of the product was poor and very different than what we anticipated when we placed the order. The printing quality was fair to average. What we are most concerned with is the $1100 charged after the product was received. We were told this is an "overs fee" bc Print Globe needed to order more than was necessary. We were not informed of this until after we paid over $25,000 and have now been continually harassed by Laura D (the account rep) and the accounting person. We asked why we were being charged this and Laura won't return our messages and the accounting person calls and emails us daily (it has been 6 days since we received this overage charge). We will not order with Print Globe again and very disappointed with our entire experience.
Kobe
Do not order from Print Globe
I ordered 100 coasters from Print Globe using their color guide. They debited the charge right away and then sent a preview that I OK'd...the color was bright red. Nowhere in the ordering information did they say that colors may differ from what you see on your monitor. After several weeks, I received my order and the red color was maroon/brown. I could never get the account rep to call me back or answer emails so I called the company directly and was directed to my rep. She said that the color number I used was indeed maroon/brown and that if I wanted them reprinted I should find the pantone color I wanted and use that number. So I sent back the old coasters and reordered with the "red" color number. Weeks later, I inquired about the order and it had been sent somewhere else. She was sorry and said that I wouldn't be charged and she would put a rush on the order. Another 10 days and I get the new order....same brown color and no refund. Don't bother with them!
ItsNotFair
Print Globe- Hidden Charges!!
I used Print Globe to have some custom napkins printed for a party. I'm talking cocktail napkins, 1-ply with a one color screen-print. The $41 they charged me was splurge enough but then I got an additional "design charge" for $10 and then weeks later yet another $12 charge for who even knows what! I ended up paying $63 for napkins. Unbelievable!! I would never ever work with them again and I will tell anyone who will listen to me!! And who knows what charges are still to come. Check your small print people, there are companies like Printglobe that use the small print to get you in the end.
anklfer
Do not order anything from Printglobe, Inc as they have terrible customer service.
I ordered folders from Printglobe, Inc. and they didn't have the decency to give me a folder to review. Then they sent the entire box of folders that looked like ***, when I complained they charged my credit card $1,575.00 and told me it was too bad so sad. Evidently they don't appreciate their customers enough to want to make the customer happy. Then when I called to discuss the matter, John Peterson the account manager, was very insulting. do not deal with them ever. they are a *** business and you will not be satisfied with them.