premier-tax-free Reviews
Taxes

Premier Tax Free

1.2/5 - based on 131 reviews

Premier Tax Free Overview

Premier Tax Free has a 1.2-star rating, derived from feedback provided by 131 customers. In the Taxes category, it secures the 6th position out of 113 companies.

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Premier Tax Free Reviews

1/5

Unexplained charge on my card which i am contesting

Premier tax free galway, a company i have never heard of and never contracted has charged my credit card

1/5

Tax refund

Yes, we have mailed a wrong Planet tax free from to you. Please see the pictures attached. We would be grateful if you can look for it. Could you please check if you have received it and mail it back to us at our Hungary address: H-1025 Budapest. Vérhalom Utca 28. Thank You for writing back and the follow up. Awaiting your reply. Best, Daljit Dhuria.

1/5

VAT tax refund

To Whom It May Concern, My recently trip to Lisbon, Portugal was in July of 2021. I purchased my bracelet with Van Cleef Arpels. As today September 9, 2021, I still have not receiving my VAT tax refund. How long does the process take? I returned to San Francisco, California (United States) more than 7 weeks now. Please me at 415 497 **** or email me at lorenechan@***.com. I do have a copy of the receipt. Thank you for your attention, your help is deeply appreciated. Sincerely yours Lorene Chan

2/5

I was not provided with any response to my request for a refund of tax fees for January 2019

I sent a request for a tax free, I was not given any answer. at the beginning of January, somewhere between the ages of 2 and 5, 2019, I was shopping in Madrid, but in the same year I sent you by mail all the documents for a tax refund, I have not received any answers to date.

1/5

Tax free car that doesn't work

Hi Good day! We have a tax free car that doesn't work and I try to call the number that I have, but no one answers. We need the machine to be fixed and updated. If you can send someone who can check and fix the issue of the machine, we will appreciate it very much! Many thanks! Timea

1/5

Asking about cheque from Premier Tax Free

We received from Premier Tax Free Cheque in EURO,we stay in Jakarta Indonesia,we can't bank in the cheque into our account ,according to HSBC they can't received Cheque in EURO /US $,please advice where we can bank in the Cheque. Thank you

1/5

Status

It hung up on me. I need to speak to someone on my status

1/5

Better use registered mail from your country to ship the original copy documents so they cannot play "document went missing" trick

I have encountered a problem with the refund process, notifying one of my tax refund voucher went missing. I have purchased 2 items, Skecher in Parndorf outlet on 9th December (refund amount 8 Euro) and Chanel bags from Chanel shop in Vienna on 11th December (refund amount 800 Euro). Both of the vat refunds got pre-paid in cash. Upon my departure from Budapest airport on 16th December, I got the custom stamp and dropped all tax refund vouchers in the provided mailbox before departure gate. Surprisingly, today (17th January) I got an email from planet free tax notifying my tax refund document went missing. The funny thing is, the small amount tax voucher was well-received and processed since 7th January without any problems, whereas the 800 Euro refund voucher is deliberately not yet arrived. How can it be possible that 2 envelops sent out from the same post box at the same time reach your office only 1? And it has to be the higher amount that went missing! I am notified that if the original copy document does not reach the office soon, (now the time is extended to 15th February), I will be charged the prepaid amount + fee on my credit card. I really feel this is the scam and request to call for the investigation immediately. A lot of tourists, especially Asians have encountered the same problem as me, when they purchase high value items from Hermes and Chanel. I believe this is not the coincident. It's always the same trick saying that "planet tax free service doesn't receive your high value tax refund document, hence refuses to proceed your refund + charges you back". I have the evidence of my stamped vouchers attached in this email with the thread of customer rep's email, and I will not hesitate to file the dispute, as I have already done everything according to the instruction, right and clear! Please prove no such corrupted acts in your business by investigating this case seriously. I hope it will be only the misunderstanding or the delay in post delivery (even all other envelopes have been arrived safe and sound). I believe planet tax free wouldn't risk the reputation or would like to enter the lawsuit for just a few hundred Euros.

1/5

Aucune.pas serieux

J'ai effectué l'achat dans la nouvelle sortie de San Remo, et le lendemain ai bien fait timbrer par la douane de bardonnex direction Suisse mes billets bordereaux puis posté jour même une planètee. Ils ont débités ma carte de crédit de 123,61 euros!

1/5

Resolved: Tax free

We did shopping in France but we forgot to refund tax when we were in France. We cameback to Turkey two days ago. How can we get refund tax ? I alredy filled the tax free documen in France. Attached you can find it. Could you please help me ? Which way do I follow ? Thank you very much.

1/5

Don't refund via credit card

On several occassions getting a tax refund they would try to evade payment. I followed up with numerous calls and emails and on 1 occasion it took 6 months. Can't avoid using the company hence my advice is to go for cash refund only otherwise they will pocket the money. This company has now changed its name to Planet Tax free

1/5

Expired cheque

I requested a credit card refund but was sent a cheque. Now the cheque has expired and I can’t cash in. May I request a reissue of the cheque or credit into my credit card.

1/5

I have not received my VAT refund since departing from Madrid on 14 Aug 2019

Singapore number provided cannot be connected.

1/5

One question regarding refund

Do you have your Office in Hannover Airport? If not how can I refund? Where should I send out the chopped invoice by the costum? Thank you

3/5

Resolved: Scam a French Government for VAT

Updated by user Sep 18, 2019
They finally paid the refund


Updated by user Sep 18, 2019
it better off to mail the form by register mail


Updated by user Sep 18, 2019
After 8 weeks I did receive the refund. Thanks

Original review Aug 19, 2019
I bought a hand bag from Chanel Montaigne 4650 Euro equal $ 5020. The tax refund I should receive is about $650 . I got my Premier tax refund stamped in Barcelona ( Spain) . Then I send it by the Air port mail box in Barcelona; But the Premier Tax free insisted they never received it ; and they asked for the original Tax form paper.I think this is a scam since original Tax paper I got only one. They didn't accept the copy. So I got no money back.

2/5

Resolved: Wrong charge to my credit card

At 21th March,you charged 2,139.49 euro to my credit card that the last 4 digital is 6651,but I already gave your staff member the form in Dublin airport when I left Europe on 16th February.you can see the form have the customs stamp.I take picture for you.And the form number is 276201****008855****.My name is Liu Quwen,and my Passport number is E4274****. Please refund the money to my credit card as soon as possible.Thank you!

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