Postmates Overview
Postmates has a 1.4-star rating, derived from feedback provided by 12400 customers. In the Food Delivery category, it secures the 5th position out of 230 companies.
Rating
Contact Information
Website
postmates.com
Phone
(800) 882-6106
201 3rd St., Suite 200, San Francisco, California, 94103, United States
Postmates Reviews
Shannon
Your driver....very unprofessional
Your Uber driver didn't say thank you or anything it just hand me my food and walk off and I said thank you to her
Angel
Wrong food
My food has sour cream all over it I said NO SOUR CREAM IM ALLERGIC and its all over my food I cant eat none of this
Elizabeth
Refused refund on order made incorrectly
Updated by user Jul 30, 2023
You need to REFUND my money & respond by email. I already contacted people by phone & I'm no longer communicating w/ you that way about this complaint! I threw away half the roll because the bread was too dry & not the roll I ordered, & the lobster meat was dry with a...
Original review Jul 28, 2023
I'm still going to ask their supervisor of customer service to give me a refund or partial refund for the item made wrong. It was the MAIN ITEM - & I ACTUALLY THINK I SHOULD GET A FULL REFUND BECAUSE OF IT!! If a restaurant calls their place "lobstah on a roll" & doesn't know how to make them correctly then there's most definitely something wrong with them!! I ordered a classic large roll with Italian bread & mayo. They sent me this bulky bread that I couldn't stand & threw away half of because it was too dry with lobster covered in butter, not mixed with mayo. It was also too dry. I didn't want it that way!! I've never in my life ordered a lobster roll I didn't like & this was it!! It didn't taste good!! The first & only time. And I was thinking it would be some big juicy nice lobster roll!! Yeah RIGHT!! Postmates didn't give my money back or even a refund for the roll. Which is dumb - if it comes out WRONG - THE CUSTOMER GETS A REFUND!! DDDDUUUUHHHHH!!!
Jacob
Bad experience
Willing to discuss with superior over phone order had wrong missing and damaged items and the driver didnt speak any English and was unable to communicate
Rachel
Incorrect Address
When I set my delivery address and I created my postmates account I put in all my information. 210 Lanier Drive apartment 1104 Statesboro, Georgia 30458 the Uber driver just called saying he could not find it. I looked at my order and for some reason it auto populated a different city and zip code. The Uber driver said to call and see if I can get it switched or canceled. I tried to switch it. It's too far from the location obviously cuz I don't know where this location is that it says on there. Is there any way to please refund me as I don't know what happened. It was an app ever. I've never used Postmates before and I cannot afford to be out $35 dollars
Guepreer
Charged twice for order
I placed order for 1 mild biryani and 4 chicken pakoda from Indias oven Wilshire Blvd which was delivered at 2.35 pm then 2.50 pm I got a call that the same order has been delivered again I DO NOT WISH TO PAY FOR SAME ORDER DELUVERED TWICE & I HOPE I AM NOT CHARGED TWICE FOR THE SAME ORDERED
Mende
You OVER CHARGED ME $6.42
Each time I ordered through this app, the tip is charged in the initial transaction but then gets charged again but only for the tip. The first time it happened it was reversed automatically, and I was charged correctly. This time the extra tip went through for $6.42 and I need it credited back to my account. The total should only be charged once, please refund it back and fix your system. No other company has ever charged like this. It's unacceptable. Below is a picture of the transaction that has posted, it's no longer pending... And the second picture is the order I made
Anthony
Food issue
My food was horrible, hardly any toppings on pizza that was listed to be on the pizza, chicken was salty and uneatable unless you want high blood pressure. Paid almost 51$ for undesirable food!
Dalisa
Wrong order
On Postmates I ordered a Blue Raspberry Fanta from Mc Donalds and they Brung me back a Coke Blue Raspberry instead which is odd to me since there wasnt a button on that order I called Mc Donalds about it and they said I have to make a report about this, I just want a refund for my Medium size drink the receipt does Say Coke blue Raspberry Fanta on it which is Very strange to me.
Harold
Missed items
A driver from Postmates kept a T-SHIRT that was paid for in my order. Postmates kept the money for the loss and didn't refund me.
Harold
Didn't receive t-shirt with order on March 8th.
I ordered a Tshirt from black Angus on March 8th with the total of 159.00 is what I was told to pay. I changed my card and had a good meal but the driver didn't give me the Tshirt with the original order. Please contact me at catseye223344@***.com to reach out to me. Thank you. Respectfully yours, Harold Wheeler
Messiah
Burnt food
Ordered food burnt or not here no drink I ordered a large no slaw Mac n cheese clearly burnt I would like a full refund and a credit to try the food again this is crazy u can even smell the burnt food...very disappointed fries were cold and dry now what am I to eat just chicken?
Tina
Resolved: The driver messed with my order
Updated by user Jul 01, 2023
Company fixed the issue and I have been provided with full refund.
Original review Jul 01, 2023
I asked for gala apples and she gave me Fuji apple instead also did not knock on my door this driver didn't do her job right, I don't want her again. I need someone more that can do there job right, I have no other things to say What more guestroom do you want I am done Good bye will I get a refund thank you
jenna
I got charged for something i didnt order
i got charged a $33 cancelation fee when i canceled my order within 30 seconds of pressing the order button.
Saveth
I was charged for food that I didn’t even get deleted to my hands
Updated by user Jul 23, 2023
Nothing was resolved at at ..Won’t be using Postmates anymore.
Original review Jun 21, 2023
I was charged for a ordered that I had cancelled and never got my food .I had waited over more than almost an hour and no one was assigned to it
Marli
Resolved: Extremely rude, argumentative postmate
Updated by user May 17, 2023
Company fixed the issue and I have been provided with full refund.
Original review May 17, 2023
I sent a text, as I always do, to this person to let them know where to turn to get to my apts. The gps will take them to the next apts over. They called. Said they had arrived. I stated they were in the wrong place and I was waiting outside. I tried to explain the text. They talked over meYa want to cancel? I finally said yes. Instead they started the timer and I assume either had dinner on Postmates dime or just left it there. Their name was David. I wish I had screenshots of their texts. They were also disrespectful. This person is extremely unprofessional and should not work with the public. If they were my employee, I would have terminated them immediately.