Poker Stars Overview
Poker Stars has a 1.9-star rating, derived from feedback provided by 406 customers. In the Gambling and Lotto category, it secures the 17th position out of 222 companies.
Rating
Contact Information
Website
www.pokerstars.com
Douglas Bay, Douglas, Douglas, IM31DZ, Isle Of Man
Poker Stars Reviews
randy
Change email
I would like you to change my e mail from Rannaa62@***.ca to randyjanzenj@***.com user name for pokerstars is headshake212
Andrew
Fixed site
Don't waste your money. This site is rigged worse than I've ever experienced before. If you don't have an ace in your hand, one will show up on the river . Guaranteed!! They are *** thieves
Caroline
Deposited but cannot withdraw
Original review Aug 16, 2023
I opened an account, deposited & I couldnt play any games, then the site suspended my account with no notice. Now they have £800 & I cannot withdraw it.
Anonim
I think that your cite is very enjoyable.
I am locked out of pokerstars play money and I don't know why. I am a senior citizen and retired and enjoy playing on your cite. please reinstate me.
Anonim
Stakes options
Asked a question of Pokerstars about the website.They decided to just disregard it!!Very hard to get contact help or any answers here!!
Anonim
My IP is incorrect (country)
I live in America in Pennsylvania for a year now, but the game is blocking me from playing saying that it's not allowed in my country but it is what should I do.
Tjasa
Temporary restricted account
My account has been restricted because of spent money, I appriciate the check up, great page and support!
Josh
Cannot deposit money
Trying to deposit money and it's someone else's information it's not letting me put mine in please help me
Frankie
Restrictions
I've been playing slots on here for months untell I won some money and now for over 4 months the moneys sat there and all I get is restricted contact security.so u contact you frough every way possible and send all the id and proof of address and all I get is restricted and cont spend my winnings.ive got to the point now we're I feel you may as well shut the account down as I cont do nothing with it and ive nothing else I can send as I don't have a passport.but what I don't get is your OK to let me deposit via visa account id is derekclinny@***.com
Deborah
My accountant
I was trying to get my winnings out. I wanted to put my winnings on to my visa and my account was frozen
bb
I decided to cash my capital after few hours the canceled the refund with some *** excuse
I can not get my money from these people. just a con artist. they just come out of excuses such as processing, what a balcony. there is no contact number and do not any answer when search compay
Tedra
Two-factor Authentication
Since December of 2022 I have not been able to get into my account because they have the new two pack draw Authentication and the phone number linked to my account is not the phone number that I now have and I don't have access to the phone number so I can't get my authentication code to be able to log in when you contact customer support they tell you they're working on being able to change my phone number this is ridiculous I deposited I've played there why shouldn't I be able to change my phone number so that I can get into my account to get my birthday spins to get my holiday spins to get all these bonuses and the promos it's ridiculous every time I contact customer support I get the same damn thing we're working on it will contact you when it's fixed why hasn't it been fixed yet it's been since December why can't they just go in and change my phone number so that I can get my authentication code so that I can log in I don't understand it
Nelson
Account check
I am trying to figure out why is it that Ive been randomly chosen for an account check? I am in the middle of gambling and I need you guys to get me off hold immediately so I can finish playing. Id appreciate if you did that Ive been referred here by girlfriend of mine and I am absolutely pissed off at the point of my account is froze while I was in the middle of gambling, would you please contact me back at your earliest convenience do to your guises screwup
Kassia
Ror220577@***.com
सर अभ तक मर वडरल नह आय ह एड इतन टडएस कय कटत ह पहल त नह कटत थ सर कल क वडरल ह जडजव gjlvjj एलजजसव सच जज वजवज लजग ljvjpgkkb पजजपब वगपक गखहइह vpjvjpgipb पज lvjpvpjjvp ljvjppvjpjj जपवजज जपवककक जववक झ जवफघ jpkkbihgohhk छल झ खब जखहक
Lorraine
Account
Last nite you sign me out of my account drawing a£11 game & you still will not let me log back in, my account has £65 credit in my account plz help me
Patrick
Mistreatment by Stars Group Support
I am an online poker player who is a longtime user of your PokerStars brand. And I have brought many friends in to join me through the years. This letter is being written out of sheer frustration and disbelief. I have dealt with your support staff many times. Many times it has been with great satisfaction. Other times, not so much. But even when I was not happy with decisions made, have I ever felt that it was personal, or that someone else was influencing the agent's decisions. I will let you know up front I have had chat suspended numerous times. Some are those have been for legitimate reasons and some have not, in my opinion. But this past Saturday evening into Sunday (Oct 22/23) overnight hours EDT, my chat was suspended. I received a pop up message saying I would receive an email to explain. When no email was received, I got on the live chat platform and spoke with an agent. She was very rude right from the beginning when I asked why my chat had been revoked. She made it clear to me it was her who had revoked it. I asked why, and she said for "spamming/flooding" the chatbox. I asked what she meant. She told me that I had flooded it by using "one word per line" in chat. I informed her that I have never done in the entire time I have been on PS, and certainly did not that evening. She rudely told me that I had. Later she added in that even if I had not constant messaging in chat is considered flooding. I was simply having conversation with friends that evening. I asked another agent to review, and he said simply that his colleague's decision could not be challenged. I asked a third to escalate it to a supervisor, which he agreed to do. I received an email on Monday Oct 24/23 saying it had been reviewed and the decision was correct. I know for a fact some agents take chat sent into them in reports and base their actions on what is sent. Others go in and check the actual logs to ensure it actually was said. I can assure you that if logs are checked, you will not see me using one word per line in my chat. Again, I am writing this because I was lied to, and was lied about. My user name is "pjcplayer55" and I am writing you on my email address associated with that account.