Philippine Airlines Overview
Philippine Airlines has a 1.9-star rating, derived from feedback provided by 402 customers. In the Airlines and Air Transport category, it secures the 31th position out of 232 companies.
Rating
Contact Information
Website
www.philippineairlines.com
Phone
(800) 435-9725
Address
PO Box 1300, PNB Financial Center, Pres. Diosdado Macapagal Ave, Pasay City, Philippines
Philippine Airlines Reviews
Harlan
Questions about packing a drone in my checked bag
Hello. Kumusta. I will be booking a flight from JFK USA to Manila in March of 2024. My question is... Is there any specific procedures to take a drone in my checked bag? I've been there a few times to spend time with my fiance and I really want to take my drone and get some beautiful sky Ariel photos and videos. I'm not sure who I would speak to there regarding my question. Thank you for your time. Salamat. Harlan K
Peter
Ticket refund
I have family medical emergency, my mother is dying and I need to be here in Manila so I cannot travel this week July 27, 2023.
Rowel
Copy of Travel Certificate, Request for
I am requesting for a travel certificate during my flight from Manila to Pagadian on 23 May 2023 purposely for the reimbursement of my expenses. For favorable consideration.
Angelo
Courteous and responsive CS representative
Answered my inquiry in straight forward manner. Andrei was able to assist me all throughout the process of checking options for any available flights within the week from Zamboanga to Manila.
Anonim
My booking tickets
Hi just want to ask regarding this my ticket that I book at trip.com .. I'm looking an airly ticket but suddenly I chose a ticket flight 16:00 - 17:46 I think .. I'll put a screenshot.. at first I clicked to pay but its payment failed 2x payment failed.. after that I don't continue to proceed a payment and look an early flight .. Suddenly after 30 mins I think .. I received booking successful, but I assure that I don't try again in a 3 attempt to book that flight.. So here it comes, I wanted to cancel or change the ticket but the trip.com told me to connect in your behalf to cancel or to change a time.. Just want to ask regarding this ..I need morning flight .. Please help .. inshort they book me without my permission..
Anonim
Charge for 2 luggage's when we are 2 pax and allowed 2 each for international flight
Charged for two luggages when we checked in for Renato Bohol and Imelda Oliva on flight PR 112 to LAX. Paid $100 each bag. Total $350 including 5th bag. Flight from LV to LAX to Manila American Airline charge me for one extra bag $100 per one checked in bag allowed. In LAX, PAL allows two checked in bags. AA refunded my $100.
Geofrey
Registering to Philippines airlines
I have tried so many time to register to Philippines airlines, I get to the password and no matter what I put for a password it just says enter a valid password
Decarlo
They delayed my bag
They delayed my bag and put forth zero effort to make it up to me. They didn't take responsibility and say it wasn't their problem.
Shoham
Cancelled flight
Hey. On April 26, I had a flight from Siargao to Puerto Princesa, with a stopover for a connection in Cebu. After arriving in Cebu and half an hour before boarding the plane, they announced that the flight had been cancelled. When I went to the counter to understand what should I do, I was offered to wait until 6pm (it was 10am) for the next flight to Puerto Princesa. I explained that I had already booked a shuttle to Port Barton and a hotel for that night which was already paid, and if I got on a flight at 6pm I would lose all the money. I was offered instead to take a flight that leaves at this moment to Manila (the plane is already filling up now) and immediately afterwards from Manila to Puerto Princesa without waiting at all. I was assured that my bag would go directly to the final destination and that I would arrive in time to board a van to Port Barton. After running to catch the flight leaving for Manila, I boarded the flight and upon arrival in Manila I rushed to the counter to get the ticket for the next flight. When I got to the counter I was informed that the flight was closed and that there was no room on it at all. I was told that the counter didn't mention in the email that my final destination is Puerto Princesa and now if I want to get there, I have to wait until 6pm for the next flight. They just brought me to Manila with the promise that it would shorten my time, but in the end it made the journey longer. After long hours I arrived in Puerto Princesa at 9pm, when there is no public transportation anymore. I had to take a special taxi to the hotel I booked in Port Barton which cost me 4,000 pesos. I demand compensation for this whole story, it doesn't make sense that a 6-hour flight including the waiting time in the connection, turned into a 20-hour journey with an unplanned financial expenditure of a special taxi. The service during this whole time was terrible.
eric
800# gets cut off
Trying to book a flight. After waiting and being answered I started giving my flight details and information and about to pay but get cut-off. Tried calling again and happens again 3x. Some representative bother calling me back in the USA but we get cutoff again after talking to them for a bit. F&%#ng FRUSTRATING
Winston
Flights not listed on my Mabuhay Miles Card 00839****
Good day. I had a travel last March 3-9, 2023. I have 2 flights that are not recorded to my Mabuhay Miles Card #00839****. #1 PR1818 Dvo/Mnl March 3, 2023. #2 is PR5469 Icn/Mnl March 9, 2023. Only 2 flights from the 4 flights i had were recorded. Pls reply
ReianDaven
Change traveler’s Data
I mistaken interchange my middle initial and surname on personal data. Hoping for your immediate response. Thank you
Kristin
March 4, 2023 Flight WS176 Vancouver to Edmonton
PAL agent rebook us from our March 3, 2023 flight to March 4, 2023 flight from Philippines to Vancouver and Vancouver to Edmonton. The dilemma started with our connecting flight (Vancouver to Edmonton). We are being denied twice from our West Jet flight WS176 20:45 because of these two reasons: 1. (PAL ticketing personnel) issue a new ticket to our kid that just turned 2-year-old because he needed a seat as he already turned 2-year-old coming back to Canada (Justin Joelle Chiong) and apparently the status of the child is he will be flying by himself. 2. When PAL agent (from PHP airport) rebook us from March 3, 2023 flight to March 4, 2023 flight, Westjet agent (from the Vancouver Airport) inform us that PAL just reserve us the flight but did not finish the transaction and forgot to click the confirm button. We go back and forth from Westjet agent to PAL agent twice with our Checked baggage (6 pieces) pushing it with 2 trolleys plus our hand carry luggage and a baby stroller. The 3rd attempt I had to ask my husband to go back there (PAL) by himself as I am losing my energy after a 13hour flight, stress and pushing our staff back and forth twice and ask him if he can check it and deal with it by himself. The Westjet agent is informing us that the next flight that he is seeing in the system is on March 6 (Monday) which is our date to return to work. Not to mention that we have a 2-year-old baby that is throwing tantrums and running out of stock of his baby supplies because of the Negligence of the PAL agent. PAL agent finally find us a connecting flight on that same day because there is a delayed flight from Vancouver to Calgary because of the bad weather. If there is no delayed flight the option that they are giving us is a next day (Sunday) flight (10pm) meaning, we need to stay at the airport that long with a baby or flight on Monday March 6 (The same day we need to report back to work). I dont know if you can imagine the stress that we are going through that moment. We have no choice but to accept that flight (Vancouver to Calgary WS 126) as we really need to go back home on that same day really bad. Calgary to Edmonton airport is a 2 hour and 25 mins driving (258.9 km) from our original flight in Edmonton. We arranged a transportation for us to be picked up from Calgary airport going to Edmonton Airport as our paid parked vehicle is near Edmonton airport (our original flight. Vancouver to Edmonton). We took our chance to check at the Baggage collection at Westjet Edmonton Airport since we are picking up our vehicle at Edmonton not knowing if we could find our checked luggage at Edmonton Airport as our check in luggage did not arrive at Calgary Airport (addition to our stress). The bottom line is, we dont need to go through the above stress, inconvenience, scenario, pay additional transportation if the job is being done accordingly. This is not acceptable, and no one should experience this kind of trouble especially your purpose of travelling is to relax and to restore yourself to keep on going in life. With this we need a compensation with the above hustle that we experience.
TaylorLouise
Complaint
Updated by user Mar 27, 2023
Well, up until today, nobody from PAL reached out to me or try to resolve my complaints!
Original review Feb 24, 2023
PR 105 SFO/MNL Business class seat remote control broken! Staff member said she would give us a mileage credit form to fill out but never did. Aircraft was way too old lavatory floors were flooding and never wiped them. It's a disgrace and not worth the money we paid for in business class for 2 pax.
Salome
I want to claim my 2 baggage from my canceled flight PR100 to Honolulu
My flight was originally from Dipolog PR2558 and I have supposed to be on a connecting flight to PR100 to Honolulu but unfortunately got canceled because of the radar shutdown dated January 1, 2023. Luckily, I took a flight from Manila PR104 to San Francisco and then to Honolulu where I took a United Airlines 1175 flight. I arrived at the Honolulu airport on January 2, 2023. Until now that I'm here in Honolulu I don't know where my luggages and I believe it could be somewhere in Manila PAL. Please help me find my missing luggage. Thank you!
Ozgur
Refund
Updated by user Jan 18, 2023
Hello, we have been waiting for a return for more than 1 month, they just told us that they were very busy, they opened a file on the subject and they followed the subject. Although it has been about two weeks, we have not received a response, Philippine airlines have...
Original review Dec 18, 2022
Hello, We had a Istanbul-Manila flight at 2:15am 8th of December, this flight was a codeshare flight with Turkish Airlines. When we went to the airport to check in, we were informed that our names were not on the flight list. We showed the tickets that we bought from Philippine airlines, but the airport staff informed us that we could not fly, because our names were not reported to Turkish airlines by Philippine airlines. Here's what the officers told us: This is a codeshare flight and its operation is carried out by Turkish airlines. Your names had to be systematically transferred to us by Philippine airlines, but this did not happen, you need to solve this problem with Philippine airlines. We then contacted Philippine Airlines through various channels, but no one could help us. We couldn't have the flight, after the İstanbul-Manila flight we had a flight from Manila to Brisbane, so we missed this flight, and we can't go anymore. Due to these problems, we waited at the airport for hours, we missed our flight, my aunt, whom I was going to fly with, was very upset and sick, and at the same time, all our vacation plans were destroyed. We are really sorry, we expect the problems to be fixed by Philippine airlines. Here, we would like to request a refund of our ticket prices as the responsibility belongs to Philippine airlines, and we would also like to make a request for our Brisbane accommodation costs. We are waiting for your urgent answers. Our Flight Information is as follows; Name : Ozgur Bulent Surname : Kaya Order no: LULG6A e-ticket number: 079-675****655 booking number : 54LXWN Name : Lale Surname: Turkoz Online check in no: JVWIUV e-ticket number: 079671****413 Booking no : 403**** Even though we have contacted to Philippine airlines so many times, we are only told we ll be kept in touch and now it is even 2 weeks passed and we haven't heard anything from them. I ll show the proof how they respond our requests.