Philadelphia Inquirer Overview
Philadelphia Inquirer has a 2.1-star rating, derived from feedback provided by 418 customers. In the Periodicals & Publishing category, it secures the 16th position out of 534 companies.
Rating
Contact Information
Website
www.inquirer.com
Phone
(800) 341-3413
801 Market St., Suite 300, Philadelphia, Pennsylvania, 19107, United States
Philadelphia Inquirer Reviews
Hadley
PA Master Plan for Older Adults virtual/ in person statewide meetings now
The first line descrip of this plan Pennsylvania expressly values older adults and individuals with disabilities etc. please read on under PDA. Why the heck are the PA Disabled Communities not being made aware of these meetings?? Just in the title. It affects us too!!! Bad PR Gov Shapiro. I called Govs office & the DRP & PDA. 3-4:30 today virtual.
Tamekia
Ask a question ; how much is it to put a add in the newspaper for a minors name change?
How much is it to put a minor's name change in the newspaper? My son would like to have his last name changed. I know that putting the change of name in the newspaper is part of the process. How much is it to put a add in the news paper? My son doesn't know his dad and is doing really well in football and wants to carry our last name.
Anonim
Subscription
Still have not had paper delivered. Its been two weeks. Tried to cancel. Cant get through. I would like my $32 back.
Amberlee
No answer
No answer second time I called and got a recording. Transferred and disconnected.cxxxxx ccxxxx cxxxxx
Anonim
Getting a bill for $ 217.60 charged to my Discover Card when I canceled delivery due to 4 papers not delivered over first 2 weeks of new carrier. Spoke to a rep least week and was informed that i was
Was paid up to end of delivery on 6/12. Keep calling customer service and due to ongoing technical difficulties that cant access my billing records. Told to call back during weekdays, office is closed I am calling on a weekday during working hours.
Briceson
Hard to get delivery problem silved
Paid for delivery but havent received one paper yet. I understand that the post office delivers the paper but apparently they havent been told to deliver to my address at 14 E Newcastle rd ocean city N J 08226
Marsha
Not receiving home delivery
We are on week 3 now f not receiving the Inquirer newspaper. We have prepaid for home delivery, yes I can read it online but I have paid to have it delivered. No explanation when I call customer service other then they will credit my account. So everyday we look - we check and then go online are report it missing .
John
No Newspaper Delivery today 5/11/2023
13400**** No Newspaper delivery today. I have daily subscription. Will it come later today? 609-509-****
John
Took to long
Have had problems with receiving e mails. Took approximately 2 months to get it straightened out. Had to change email address. Received no compensation
Anonim
FAILED DELIVERY
We had emergency damage to our house and had to relocate. Switched Sunday delivery to a new address but they failed to deliver Sunday. In defense of the Inquirer, we are located in a difficult area and only listed new address on thursday. Just hoping they can still get us the beloved Sunday delivery!
William
Password
Yesterday I registered a new password via a phone call with customer support. It doesn't work. I live in Portland Oregon having left Philadelphia last March. It is important to me to follow philadelphia news and especially obituaries. i am 79 years old and have many friends and family in Philadelphia. Please help me register a password that works for the digital replica
Anonim
Unsatisfying Response
Called requesting information about pricing ($180 for 8 weeks), told only way to decrease price is to go all digital. I really do not want to do this as I don't want to read the paper on screen, but as I am now retired and finding ways to decrease costs I may have to consider discontinuing my subscription at this price. I do want to support the print edition but as finances get tighter I may have to let it go. Customer rep was not rude but was just matter of fact and also not particularly empathetic
Anonim
Unreliable delivery. Poorly designed pages. Amateurish.
Their new design is horrible, and they don't care. This is what it will be no matter how bad it is Readers be damned.
Helene
Not receiving my paper on line. Money being taken out of my account but no digital
Money being taken out of my account but not receiving digital editions . Please please send me digital Philadelphia inquire. This is the 4th time in a week I have been complaining about this
Steve
Resolved: Poor Customer Service
Updated by user Mar 06, 2023
The paper has an issue with payment via bank mailed check (no direct deposit available). At issue, a check may take 45 days to process which shows the account in arrears; the paper cancelled the account. Changed billing to CC to remedy the issue however, no apology or comment from the paper.
Original review Feb 04, 2023
Customer service practically non existent and with poor delivery experience I do not recommend subscribing to the Inquirer. Poor customer service is compounded by not being able to track my monthly paid subscription. When asked to speak with accounting or the department managing subscriptions the Customer Service rep indicated not knowing how to connect leaving my billing issue unresolved and by default no longer a subscriber which is fine. Bye, bye after 20+ years.
Norman
Paper not delivered
I called early in the morning and was told paper would be delivered. It was NOT. I checked all over my property and even in my mail box