PetGentle Overview
PetGentle has a 1.8-star rating, derived from feedback provided by 623 customers. In the Pet Stores category, it secures the 4th position out of 356 companies.
Rating
Contact Information
Website
buypetgentle.com
Phone
(833) 501-3407
10450 N Airport Rd, Hayden, ID, 83835, USA
PetGentle Reviews
Annie
Réclamation
Bonjour, Lorsque le facteur s'est présenté à mon domicile pour la livraison de ma commande réglée par PayPal le 10/08/23, me réclamait le montant de la livraison.Or, lors de la commande aucun montant de livraison était indiqué. J'ai donc refusé la livraison pour ce motif. je souhaite recevoir le remboursement de ma commande d'un montant de 42.35. De plus, j'ai constaté un prélèvement automatique de votre part sur PayPal non autorisé de ma part et j'ai fait opposition. Cette méthode est inacceptable. Sans réponse de votre part sous 24h, je me verrai dans l'obligation de transmettre le dossier au contentieux de PayPal. Cordialement. Annie Gaiarin
Theodora
Don't understand
We bought two petgentle remotes. One seems to work fine but the second turns on the flashlight part but nothing else. The dog doesn't respond in any way shape or form and the red light does not come on either. Also there were no instructions with it and the battery was already installed. When I finally PERMITTED to phone the company (it was quite a process) I was on hold for 1/2 hour it was no after 5 pm and i wondered if they might have closed. I finally hung up. Sad sad sad sad. purchasing on line is always a risk. I am now trying to only purchase things online that have brick and morter stores preferably one near me. I will say many people complain about Amazon, but atleast through amazon someone would have helped me.
Susan
Warranty
Woman on phone said my warranty wouldnt cover my device even though I paid $9.20 extra for warranty. I want a new device!
James
I cannot change my order, so cancel it confirmation codeJA190193
I cannot correct my order, so cancel it.Cancel, cancel order, cancel cancel cancel confirmation number was JA190193
Penny
I was happy with the product but my dog passed away b4 I could use it
My dog has gone over the "The Rainbow" so the product arrived too late to use. I wanted to try it but she is gone.
Janice
Petgentle
Received petgentle yesterday. Tried to use it today but did not work. Says battery is included but could not open it to see if the battery was in it. Please advise. Thank you
Pati
I purchased the PETGENTLE
This is a piece of crap - and that is putting it mildly. They said they are going to refund my money... We shall see. They tried to give me a 65% refund if I kept it...NO WAY! BUYER BEWARE! Do Not Waste your money as I did! Instead Google Youtube videos to receive professional training or go to a trainer!
Anonim
Livraison très lente
Livraison enfin arrivée. Plusieurs jours sans nouvelles. Difficile de communiquer lorsque je suis sur ne parle pas la même langueue. Sur le site n'est pas précisé qu'il n'esaint pas en france.
Anonim
Unsure of delivery dateI
I was sent an email within few hours explaining all I needed to know.Now Im just waiting for my delivery.
Anonim
Trying to return a product
Company was very helpful in achieving a result that was conducive to both them and me, the buyer. It was a good experience.
Anonim
Update on date of delivery
please send tracking for 927489****051954****699639...thank you I'll rate the company after my customer needs are met
martha
Aun no recibo mi articulo, desde febrero y ustedes no contestan
desde 8 de febrero les compre onu articulo con id de transacción 8E021739KV810002H con un costo de $898.00 pesos me dicen que el numero de guía es 802200****9062**** ese esta desde el 17 de febrero atorado, no avanza , quiero el reembolso y me dicen que hasta que llegue con, ustedess como esta atorado nunca va a llegar
George
Did nor receive my order
Did not receive goods take your money no one speaks to you you should be able to report them people dont order from this firm.
Judith
Wat een ... bedrijf
Niks ontvangen, geen contact te krijgen. Via mail op antwoorden. Slecht verhaal allemaal. Geef je geld hier niet uit!
Anonim
Not satisfied.
I ordered a device back in November 21. the money was taken out of my account the first week of of ordering the device. the date now is the 15th February 22. still not arrived. sent many emails requesting delivery or refund and was ignored. i would not recomend any body using this company. A.D
Virgie
Poor PetGentle Product With Bad Return Policy
This ultrasonic pet trainer did not work as advertised and the company's advertised full refund within 90 days less S&H, is a joke! They offer 65% back and you keep the product...35% for shipping and handling...or return it at your expense and they keep 35% or more if they deem the product is damaged. Do not do business with Petgentle.com unless you plan to forfeit 35% of the purchase amount of the product no matter what. Obviously the item is so inferior they don't want it back and are recovering their production cost and shipping with the 35% fee. Talk about feeling totally ripped off!