Peter Pan Bus Lines Overview
Peter Pan Bus Lines has a 1.7-star rating, derived from feedback provided by 84 customers. In the Buses category, it secures the 13th position out of 55 companies.
Rating
Contact Information
Website
peterpanbus.com
Phone
(800) 343-9999
Union Station, Suite 300 1 Peter Pan Way, Springfield, Massachusetts, 01103, United States
Peter Pan Bus Lines Reviews
Anonim
Question about my reservation 707**** to Cape Cod
reservation #707**** I was trying to reach someone to update my reservation above to include 1 piece of luggage. Didn't know how to update it online and could not find a telephone number to call. If someone could update my reservation, I would greatly appreciate sit. Thanks, Sherri Cox
Yannick
To change my ticket
I booked the rang date I wanted to leave providence down on the 7 of August time 6:10 to new york. and leave from new york on the 9 of August 3:00 o'clock to providence downtown
Mehnaaz
Bad customer service don't recommend
Horrible customer service. I purchased ticket from PHIL to NYC by mistake it was supposed to be NYC to PHIL. Right after the purchasing I called them they never receive calls then I emailed them to change the dentation. They replied me back they can't do that. I requested them to refund the ticket so I can re-purchase. They replied back they won't do that. I used to travel with them since they are on the business but for their poor customer service looks like I won't be travelling anymore. They market themselves with free WI-FI on board so far in 5 years I never saw their Wi-Fi working. It never bothered me as I use my own cell data. But oh boy their customer service don't recommend anyone travel with them.
Anonim
Pissed off
Not only was this bus late but was delayed enroute I asked the driver to let me off on Fort Lee and she laughed and refused. I missed an important client appointment and $$$ and shes STILL making her way half *** backwards to NYC after crossing bridge into NJ. What is wrong with this company???
Anonim
I booked for ticket they debited me , they didn't send me my ticket
I booked for ticket they debited me , they didn't send me my ticket to my email,no confirmation number, nothing, please how I get my confirmation number or how do cancel the tickets
Albertina
To change ticket data
Change ticket date from February 2 to February 8 I am scheduled to take the bus on February 2,2023 however, I would like to change the date to February 8,3023
Vanessa
Horrible customer service
Rude customer service employee at south station between 1-1:30pm. I had mentioned to my disabled brother to please give the phone to the gentleman working there. He refused to take the phone after explaining I was his guardian and would explain his condition better. He walked away and now my brother is stranded there. Please contact me immediately as my brother is now left stranded at south station, thank you! 978-884-****
Christine
Lost laptop
My son left his laptop at terminal 69 of the Peter Pan bus terminal in New York City. Can someone help us look for it? Its his work laptop. It would be greatly appreciated! Christine Campbell 484-553-****
Martha
May 26, 2022 Help! Can't reach live Rep to report dangerous trip happening still at 4:21.Please Someone!
Emergency Dangerous driver carrying passengers to to Boston from Hartford, 2:30 departure. We are presently traveling Eastbound on I-90- MA TNPKE. DO SOMETHING!!!
Lisa
Not a very professional driver. I will never take Peter Pan again!
He was rude.The driver was not a good communicator. I will never ride Peter Pan again. The was obnoxius
Julissa
Reclamo
NAlgunos motoristas no son cordiales y discriminan a los latinos, estaba en la puerta del bus tocándole la puerta al motorista era exactamente la hora de salida del bus yo le mostré en mi teléfono el número de tickets y ella se hizo que no me vio salir de donde estaba parqueada sin importarle que al arrancar el bus nos pagssobredosisia vamordeslizamiento si no le yomporreal academia de bellas artes, te acercarse alabamauna edicióntucacaión físicahijoun Dmyo la cPlaza bursátil nitémericanatosí poseeta esun porsen un hablado dmi todosamar la atonción paraca qtu la motociclista nos defrascouna cacedro eso Ftu mcomo adelapuesta iniciales Qué Naciones Unidas detener y de nuevosistema operativoholazo que pecado nortesistema Operativo Vio. eso no es justo porque nosotros paginaamores no nos esbroncearse llefurgonetao gratis. Este FuAnguila númeroero el autoautobús #781 Sch 8741 columnaa virgeniníun Delaware lavadotunoanuncioun CC unuevoa Ytrabayo
Sheanell
Change date
I booked the wrong date tried to have it changed was told i have too pay a fee or loose my money...will never travel with them again
Monika
Help with booking tickets for tomorrow Nov. 11
Hi, I have an account and have successfully used Peter Pan in the past. When I tried to make a reservation for 2 tickets for tomorrow, Nov. 11, from Boston Logan to Woods Hole at 09:30am, your system does not finish the booking. I have a valid cc in your system, but it will not let me finish the reservation/payment. Please help me! Thank you very much! Best regards, Monika Knutsson
Anonim
Their services
They are good people. They sort out immediately and to the best of satisfaction. Their higher level staff is very cooperative but drivers at the terminal are very rude. They don't bother to tell even where the bus is going. Particularly at Washington DC .
Anonim
Bus never showed up
I was scheduled for the 10:30 from Woods Hole to Boston South Station today. The bus never showed up. I am looking for a refund
Shawn
Guy the wrong way tell me the wrong reason tell me the wrong boss tell me everything wrong
let you know what time the bus is going out she told me this afternoon was going out this morning I've been here since 8 sucked up and I should sue your companyesy