Pentair Pool Overview
Pentair Pool has a 2-star rating, derived from feedback provided by 71 customers. In the Pools, Spas and Plumbing Supplies category, it secures the 31th position out of 219 companies.
Rating
Contact Information
Website
www.pentairpool.com
Phone
(800) 831-7133
43 London Wall, London, England, EC2M 5TF, United Kingdom
Pentair Pool Reviews
Dee
Intelliconect warranty past due
We have been waiting for a replacement on our Intelliconnect unit for our pool. When we called last time, we were told it was being expedited, yet we have not seen it yet. There are notes in our file with you.
joe
Broken part
I have gone through numerous pentair rainshadow vac mates they all seem to break in the same place. There is a factory defect in the plastic what can you do to help me. I dont want to buy anymore until the issue is resolved. Can I get another one under warranty. Thank you for your time
Anonim
Pool heater ec8
Not sure what pissed is but needed input everything worked out great! Mostly my fault sorry for this! Hope I have a long relationship with your company! Its been over 25 years love your pool equipment! Thanks
Anonim
Gauge up 38 on sand tank
Called pool guy he said he usually takes gauges off and plugs them not pay attention just back wash tank once week for 2 minutes.
Ajay
Pool equipment
Greetings: Last time, we called that our Pentair display board switch does not working and hence we neither can run our fountain, pool light nor our pool can run the pool at high speed. The Tech came in October (Winter) when we do not use the pool at the severe cold and tried to fix the display. and he said it will be working when you start using your display in next summer. As we did not use our pool in winter (Oct. to March). Now as the summer is approaching and we just started our pool to check if we can run our pool at high speed, but the same problem persists, and it has not been yet resolved. Kindly help us in resolving ti asap! Warmly, Prof. Saha
Anonim
Heater eti400 has service light on
My heater was not staying on and the service light was on. Service tech witnessed the problem but after taking off the panels we couldnt find anything wrong and then the heater suddenly started working correctly and the tech said no charge and that was that.
Anonim
No service
I was sent two names of Pool people the first one wouldnt come out she was a real piece of work. She asked me what my phone number was if my phone number was a good number to call me back I said its the only number I have and she hung up. I called her back and asked her what her problem was and she said when I told her its the only phone number I had I was very sarcastic. The second one I called four times and all I get is a phone message and no one and no one ever calls me backWhat do I do now?
William
NEVER RECEIVED A RESPONSE
STA-RITE POOL HEATER STOPPED WORKING PROPERLY, REQUESTED INFO FROM STA-RITE. DID RECEIVE INFO FROM CUSTOMER SERVICE REPAIR, BUT NOTHING FROM PISSED OFF CUSTOMER.NO COMMENT
Christopher
Pentair Pool - Review in Pools, Spas and Plumbing Supplies category from Gilbert, Arizona
No answer I called twice no called. E back. Said wait time was 3 min. Ben waiting for a call back bulk head is leaking like a siv
Dominic
They do not stand behind their product
DI have spent nine hours on the phone with customer service and still don't have working equipment. I would like for the company to stand behind their products. I have been more than patient in the process but yet still do not have a properly functioning pool. Every time I call, which takes at least two hours, they walk me through the same process and then say they dont know why it isnt working. I am currently on hold again to undoubtably have them ask me to try the same things. If you cant get your products to work, how am I meant to?
Karen
NO Followthrough; Pool Heater broken since MARCH!
I contacted Pentair in March for my pool heater. Still broken; CLOSED ticket (without following up!) It's now June 27th and the heater is STILL broken and NOTHING has been accomplished! There is NO reason for me to keep calling them because, while they apologize, they do nothing else! Clearly, their customer service is lacking.
Anonim
239333****
I haven't be able to talk to someone about my pool problem, it's been over a week since I requested help
Meha
New unit needs code to remove from service mode
Rondo Pools in AZ has absolutely horrible customer service. 10 days of hearing we are waiting for a code from Pentair. Brand new system, pool, and house. I called today and received the code in 30 minutes. Pentair has done great! Rondo pools I would avoid.
Princess
Rewards card
Delta blue pools inc .. located in Greenwood Mississippi Rewards Visa card .. I have not got it in the mail yet ..please call me 662897****
Anonim
Equipment registration and warranty
Pentair employee Jorge did an excellent job getting my equipment registered . That function was supposed to be done by the pool company, they are the ones who dropped the ball.
Anonim
Installation of commercial intellichem
HI my name is Geo, I had called because I had an issue with the initial set up . The issue was resolved when I called customer service and talk to one of your tech representatives. He right away new what I should be checking. The person on the phone was very knowledgeable and friendly. Thank you Geo Swim 4 me Inc.