Penn Foster Overview
Penn Foster has a 2.5-star rating, derived from feedback provided by 302 customers. In the Education category, it secures the 10th position out of 616 companies.
Rating
Contact Information
Website
www.pennfoster.edu
Phone
(888) 427-1000
14300 N. Northsight Blvd., Suite 125, Scottsdale, Arizona, 85260, United States
Penn Foster Reviews
Joseph
Problems login
YI am going to get my login information. I was previously in rolled in charge of money to my credit and I am trying to get into my account to start working on classes.
Jessica
Account help
I need to talk to someone about a bill that has been turned into collections from you guys that I shouldn't even have. I enrolled with you guys literally 20 years ago and should no longer have a bill so I don't understand where this is coming from
Katherine
Program
I completed all courses for the diversity and its telling me to do it again why ? I did them more then 4 times I need help please can someone help me
Cecily
My paid in full course
I paid in full to work at any pace on my course. A lady whose name is un recallable before I enrolled at pennfoster informed me that I can take this course whenever at any time- meaning there will not be an expired date. I do not want to pay an additional $95 to resume my course. I have kids and family issues that had to be taken care of so I could not work on my course at the time I was supposed to. This is absolutely ridiculous. I want a full refund or to resume my course without paying an additional fee.
Katrisha
Schooling
I guess some years ago I signed up for penn foster never got on. There or used the schooling I don't even remember signing up so that should tell u enough well I enrolled in the high school + veterinary school a few days ago I try to sign my enrollment paper but can't because I have an account wit a 1000+ hold on it and I can't start school till I get the Hold off and to that They want me to pay the old account I think is un fair cause they are not loosing out on any money cause I ne er used old account and instead of them lookin into the old a. AccOunt more to solve the problem so I can start They just say give us sum money then u can start up classes y should I haveto pay for service I never used plus my new classes I thought pemn foster was Ll about stude
Brianna
Wanting to go back to school
The service agent was very nice and helpful and the call didnt take long for her to get me where I ended to start fixing my issue
Debbie
Please improve customer service.
Please respond. My daughter is receiving unfair treatment. It is impossible to speak to someone in authority.
Kitana
“ You’re finishing exams rather quickly”
Okay so Im currently on 97% of one of my courses and I did four exams for today (over achieving) and it said youre taking exams rather quickly what does that mean exactly? I need some feedback cause it confuses me that theyre a at your own pace program yet they want me to slow down I guess? It really confuses me especially because Im doing my work efficiently and I DONT cheat. I do my work ahead of time also I ALREADY LEARNED this stuff so it was super easy (For context I came to Penn Foster while I was in the 10th grade Im a senior now)
Deitrich
Has Joseph T Smith's application be accepted?
I am his Step Mom, Deitrich Faison and information about paying the bill was supposed to be sent to me, And I have not heard from you. Did you receive his application? And was it approved? His paperwork should have been sent from James T Vaughan prison in Dover DE.
Heidi
Class i started
Hi. I started a class and i didnt finish it...things in life came up. Administrative assistant was the course. I was working for a place and they had a hiring agency Adecco. I signed up for the free class. I would like to take more classes. Can you let me know the price of the books? And if i can take additional classes and what they are.
Anonim
Getting account cancelled
I was not happy with taking the courses online and I dropped the classes. Penny Foster seems like a great school but the web site was a little hard to understand. I think in the near future it should be out into words more clearly. Especially for people who have a hard comprehending, like me. Other than that it was a good course to take but I just couldnt afford it and I changed my mind about my dream job.
Carla
Resolved: Can't get son enrolled
Updated by user Oct 28, 2021
Company fixed the issue and I have been provided with product or service ordered. I was able to reach someone who actually had a manager call me back and they fixed the issue within 24 hours, I appreciate it!.
Original review Oct 25, 2021
Paid $1300.00 and need son re-enrolled into Penn Foster. It has been over 1 month and cannot get anyone to give me an answer or respond to my emails. I want my son enrolled today or my $1300.00 back!
Combs
Billing Question
HI, I signed up for a medical terminology course and elected to make payments, Penn Foster took out the first 150.00 right away and then sent me an email of a payment being due in 3 days. This is stupid, If i was going to pay 150.00 on the 18th and then another 150.00 on the 24th of August I would have paid for the course in full and saved 75.00. SO my question is, why would you charge me again in 3 days instead of charging me a month later in September? This seems a little un-ethical to me, most people make payments because they can not or do not want to pay it all at one time. It does not seem there is anyway of contacting anyone in the billing dept., so there is also that issue. The course paid in full would have been 324.00, you are basically taking 300.00 in a period of 5 days so if I was going to do that why wouldn't I just pay the extra 24.00 and pay in full????? That would make more sense right?????
Alexander
I need Password to sign in to student portal
I have a new computer I am homeless in a new state but I just wanna do my schoolwork plz send me code to sign into portal
Anita
The accounting course is NOT an accounting course AT ALL!
I paid off my course, and now I am being very honest about my feelings about the accounting course - ABSOLUTELY HORRIBLE!
Dawn
This school is a scam and they are conn artists
Updated by user Feb 18, 2021
waist f time and money
Updated by user Feb 18, 2021
they will discontinue your program at any given time with no exlanation
Original review Feb 18, 2021
I graduated from penn foster high school in march of 2019 and immediately began the paralegal associates degree program. When I started the high school program I paid the tuition in full but I went with the payment plan for the college program. After only 3 or 4 months the school somehow screwed up my payments and locked me out of my courses. I called and spoke with someone and was told in order to resume my classes I would have to pay just $100.00 because of a mistake that they made. I eventually broke down and paid it but was still unable to resume my courses with no explanation, so I had no choice but discontinue my program since I was unable to access the materials. At that point I hadn't even completed 20% of the program yet but when they hit my credit report, they were coming after me for the full $1,800.00 tuition. When I called they said I only actually owed just over $700.00 so I asked about setting up a payment plan to pay $100.00 a month to pay it off and they told me if I make payments I have to pay the whole $1,800.00 and I do not get to complete my course even after its paid and that the only way I would get to pay only the $700.00 I actually owed was to pay it in full. After dealing with very rude people I finally contacted the BBB and they saw to it that the whole thing was removed from my credit report saying this was illegal practices. a few months later they tried to put the debt back on my report for only the amount I actually owed of $700.00 and they put it under a completely company name so again BBB got it removed for me and now I have a fraud alert on my credit report for this school so it doesn't happen again. I am now enrolled in large big name online university who is about $650.00 cheaper each semester. they also offer government financial aid and other programs and low monthly payments and as I said they are a big name university not a knock off second rate wanna be. DO NOT TRUST penn foster. They are a scam and a total rip off!!! They make you think they are the only school to let you go at your own pace and offer low monthly payments but they arent. Do your research before attending this school. i know id much rather graduate from a REAL university and to to mention at a much lower cost. I will receive my associates degree to be a paralegal for around $3,400.00. When you pay for and complete your first 3 semesters you can request ton have the fees for the fourth completely waived as long as you payments stay current and you have passing grades.