Overtons Overview
Overtons has a 1.7-star rating, derived from feedback provided by 43 customers. In the Water Transport category, it secures the 10th position out of 145 companies.
Rating
Contact Information
Website
www.overtons.com
Phone
(800) 334-6541
111 Red Banks Rd., Greenville, North Carolina, 27858, United States
Overtons Reviews
Anonim
Product we ordered
We ordered a two person tube and it didn't come complete. They said they no longer sale that item. So they suggest I contact the manufacturer to resolve this issue. They said it wasn't the company's problem, and for me to contact Overtons again. Alls I know is that we can't use it and we're out the money... Not happy at all!!
Margrete
I’m still waiting on my return packaging
Im returning a prop shaft it was the wrong one. I havent received the packaging to return . Its been over a week now
Caroline
Can't order catalog
Can't order catalog can't put in birthdate!!! I call press 2 for customer service & get disconnected?!!!?
Kate
Couldn't get our refund back, their CS are retarded.
Called to canceled our order and tried to get our refund back but they still shipped it and charged you, their CS were retarded. We had called them and emailed them multiple times but still can't solve our problems, it's been over 2 weeks, they still couldn't refund back our money, this company is a scam!
STEVE
Will not ship order
ordered a couple of items that other vendors had available but went with Overtons because of the price.. after over 2 weeks I contacted them and the customer service was terrible .. I told them just to refund my money and was told it was too late even tho they didn't have a shipping date
Anonim
Up to 1 Month Shipping???
I don't think they have anything in stock. Drop ship? Was told order would take 10-14 business days to ship, then another 10-14 days to be delivered. Stay away!
Gerald
Did not ship my product
Shop somewhere I placed an order 3 weeks ago and they generated a Fed Ex tracking number but never actually shipped out the product. I have contacted customer service 3 times and still nothing has happened. Their customer service is WORTHLESS! Requesting a refund now.
Anonim
Late shipping
I called today and asked when my order will ship. I was put on hold while he called the warehouse. When he returned to the line, he said the warehouse person said it had only been 15 working days. I was told it would ship in the next few days. I was told the item was in stock and it wasn't a drop ship item. I also sent an email. No reply. They ran my card 15 days ago. Overtons has issues.
ray
Poor service
Original review Apr 19, 2021
Placed an order, they charged my credit card immediately. Sent an email a week later to see what the status of the order was and received no response. Went online and tried to do a chat, it did not work. Called customer service, after waiting a significant amount of time I spoke to an agent. She told me I would see it soon. When I asked if it had shipped she said no. I had to press to see when it was to ship and was told maybe in a couple of days when they have a truck. When I asked why they charged my credit card prior to shipping she told me they are not Amazon. I agree they are not Amazon.
Paul
Massive suck at their j9b
The CEO Marcus Lomonis advertises an email address at the bottom of emails saying if you're not happy I'm not happy. Email me. 4th week 4th email and Marcus hasn't responded. I've sent the following every week for four weeks. Hi Marcus, I think you know about this issue and all your staff does too. It is a general issue you are well aware of because you can sense the corporate party line of lies begining when support learns what your issue is. Its obvious when you call and you hear their groan and then, i think, its always telling when everyone knows to promise follow up and then not reply. Obfuscate and stall must be your direction to your team. Been happening since July. Why dont you look up my order, review and support call history and first tell me why I'm pissed. Second tell me why I shouldnt think you are a liar and you are not unhappy if Im unhappy-or you would have initiated a remedy already-instead of not following up and stalling. And, third, what you are going to do to make it right? Never again overtons, camping world or good sam and im sharing it at my marina, social media and online reviews. Already wrote you one, one star. A company with cajones would allow zero stars otherwise your reviews are automatically skewed 20% higher on a 5 star system. You are doing worse than your satisfaction metrics show by 20% across the board. Ya'll suck and are weak at your jobs and pitiful at service. Reflecting your tone, leadership and methodology one must assume. Get your *** in a pile Mr. Lemonis and if you blame COVID while the rest of the planet manages to do business by mail I will move you even lower on my, "you suck at your job meter". Paul
Anonim
Order not shipped
Order was late I called to check status many times. All they could tell me was the vendor hasnt responded. So I canceded the order but I am not confident that they will refund.
Patricia
Warning others to BEWARE
They never shipped any of my 4 pool floats or some of my other items that I paid for in advance. The 2 oversized pool floats were gifts. I was told they were backordered bit would ship soon. Never Did. Very very disappointed grandkids, these were gifts for "Mama". Then it was too late to buy floats from someone else. Did not get their advertised discount for using my GOOD SAM'S CREDIT card when I got the card & used it the 1st time. Sent me water saddles that I DID NOT order yet I got billed for. Still have NOT removed the charge or issued a refund. Have not sent me any invoices showing me what was shipped on each order placed, how much I ended up being charged for the items, or what was refunded if anything. I want receipts with the charges for each item ordered & receipts showing refunds, charges, refunds or credits. Received NONE with any of my orders. TERRIBLE customer service. Very crooked business practices. Very disappointed, thought I was buying from a "reputable" company but I've had problems pretty much everytime I order from them. Probably will NEVER get all money due back to me. Pool floats should have been sent to me or others substituted as a replacement for those that were promised to me but I never received.
Stephen
Horrible customer service and product return....
Nice customer rep. So I bought a propeller.... but I think he scammed me because they sent a three blade not a four blade.... ONLY TO FIND OUT... THEY DONT HAVE ANY FOUR BLADE! So they switched it! I returned the 3-blade and I have waited nearly ONE MONTH FOR MY REFUND... which has not been processed yet - despite numerous calls (good luck getting through!), and they have had my return for nearly one month! These nice girls on the phone will tell you anything but the TRUTH! So... buyer beware! Go elsewhere!
CaptainBarry
Used the tube 5 times and now it is flat
sprit fire tube only lasted 5 days on the lake
Alex
No existing Customer Service - Rip off
Ordered a product and received the wrong item. Attempted to call Overtons Water Sports CS dept. for 2 days straight and absolutely NO response at all. Waste of my money and time
KEVIN
Horrible Service
Here is the email I just sent. We will see what the response is. To whom it may concern, I placed an order on Overton's web site on Monday June 22, 2020. In placing that order I selected only items that were listed as "in stock". When it came time to select shipping I decided to leave it as the free ground shipping. Ground shipping said "3-5 business days. I get that this time frame is from the time it leaves your warehouse. I received one of the items on my order today (after never receiving an email as to the fact that it shipped like your order confirmation stated). Upon calling your customer service line today I was informed that my order is not scheduled to ship until NEXT Tuesday or Wednesday. ON IN STOCK ITEMS!!! 10 DAYS TO SHIP?? THIS IS CRAZY. Your service rep on the phone was very nice but said she could not do anything for me. I asked if she could at least upgrade the shipping for when it actually does ship out I could at least get it faster. She then said "yes, I could do that". Why should the customer have to suggest a possible remedy? Shouldn't that be a service rep's job? Following the phone call I noticed your tagline on the bottom of my order that said "If you're not happy, I am not happy." I decided to send this email after calling in to your "office" number at 866-232-****. They were not able to help either stating that one of the warehouses is extremely back logged and there was nothing that could be done. Never offering any type of compensation or remedy only "I am Sorry". Please let me know what if anything can be done to help me receive my items in a more timely manner.