Original Mattress Factory Overview
Original Mattress Factory has a 2.3-star rating, derived from feedback provided by 206 customers. In the Bed and Bath category, it secures the 11th position out of 195 companies.
Rating
Contact Information
Website
www.originalmattress.com
Phone
(866) 841-1421
4930 State Rd, Cleveland, Ohio, 44134-1214, United States
Original Mattress Factory Reviews
Anonim
Purchase
Called to make a purchase just like my previous purchase They looked it up and found the exact type of mattress I bought before
Anonim
Worst customer support
Buyer Beware! - Dissappointing Mattress - Worse customer service There are lots of good options for a quality mattress with good customer service and support. Unfortunately I found out the hard (expensive) way that the Original Mattress company is not one of them. My frustrating experience with them has had the feel more akin to buying a used car, rather than quality bedding. Based on my recent experience I would strongly recommend that someone looking for a quality bed/mattress as well as professional customer engagement/service/support look elsewhere. After testing a number of mattresses on display at the Clearwater location, I selected a comfortable mattress /box springs/frame set for $1,600. The mattress selected was not in stock, so delivery was scheduled for the following week. When the bed was delivered it was immediately clear that this knew was not the same mattress I had selected. The bed had the feel of laying on a hard floor - Laying on the bed for any period if time caused physical back pain. After trying and failing to sleep for three miserable nights, I returned to the store explaining the matress delivered was not the same mattress that I selected in the store - and was told as I had taken delivery there was nothing they could do - unless of course I wanted to buy another mattress for "only" a 25% fee (again this was three days after it was delivered and had not been slept in!). After restating that the mattress delivered was not the one I ordered, the below is a list of the "customer service" provided to date: a. I was initally told that I should give 30 days to get used to the bed and "the pain would likely go away" b. After being persistent that the bed delivered was not the bed I tested - a manager scheduled a visit to my house to "inspect" the mattress." This "inspection" consisted of the manager showing up with two yardsticks, taking 30 seconds to "measure" the mattress, before informing me that based on his opinion the mattress was just fine. c. Even though neither my or my wife had been able to sleep a full night on this bed - and trying to do so resulted in painful backaches - I was again advised that I needed to give this uncomfortable bed a few more night "to let your body get used to the new bed." d. The manager then pulled out a piece of 1" foam padding out of his vehilce and suggest I put the foam padding on top of the new mattress - To be clear the manager of the store is sugggesting that I need to attach (tape?) a piece of 1 inch foam to my new $1,600 mattress in order to make it functional! - I again returned to the store to At this point I again returned to the store again returned to the store When returning to the store to again complain that the bed delivered was not the bed I had ordered - I was told (with a straight face) - I was mistaken and that customer comfort is subjective - I was then told that I probably seleced the wrong mattress because I didn't take my shoes off when initially laying on the mattresses in the stores; and the best of all: - I may have selected the wrong mattress because I was wearing jeans when testing the mattresses in the store - whereas no one sleeps in jeans at night. At this point I'm stuck with a bed from this company that I will never use, and the only resolution offered is for me to give them more money (25% fee plus the difference of the cost of another mattress -about $840). The whole situation has the feel of a bait and switch/nickel and dime hustle. Just about every other mattress manufactured stands behind their product and offeres much better customer service and customer experience. Three weeks after spending $1,600 at this company, I'm back shopping for a new mattress set - but it will not be from the Original Mattress Company. Suggest you strongly consider the importance of customer service and support as well before considering this company. Finally, in case you are wondering about the positive reviews here, it's worth noting that the company aggressively solicites positive reviews and feedback via sweepstakes surveys.
Joseph
Piece of Junk
This mattress looks like it is 20 years old. The store does not back up the mattress. They sent us a piece of foam and told us to flip the mattress every 3 months. After reading the reviews on the internet, I have found out that we are not the only people having this problem. I would not buy their product. I could not give this company any stars, except they need to start listening to their customers and make a better product. They are not the company they once were.
Steve
Junk save your money
Mattres has lumps. The springs poke you. Called them they came out and said it was fine. Sorry about your luck. They did send me a two inch piece of foam. Iwas also told they guarantee the construction not the comfort. What apiece of *** bed and company. Save your money go somewhere else.
Janice
Off gassing of the newest models is a problem
Older couple, been buying OMF beds for years but had to return the latest purchase. The "normal" off gassing lasted over 6 months and was making my husband sick. Original Mattress Factory took the bed back. They did right by us but it is frustrating. We never had this before with their beds. I think it is the dark fabric, the customer service guy thinks it's the foams inside. Either way, please would you guys go back to using the old materials? They didn't stink, not even from the first day and the beds were wonderful.
Sue
I would rather sleep on the floor
Paid over $2,300 for so called double spring mattress with latex and gel Thought I was getting a quality mattress It is nothing like the mattress I lay on in the shop I want my money back but am told I can only exchange for another mattress once I already know the quality of the base and mattress I have is crap I’m not interested in trying another one Told I should try sleeping on it longer for it to soften What a load of nonesense I don’t want to go through this again I am constantly on pain meds due to the mattress and at the physio It’s like sleeping on corrugated iron After first night I lay on heat bags all day the next day I was offered the one off the floor - I’m not interested in taking a mattress laid on by numerous people I’ve made a big mistake trusting the hype I was told The delivery guy also broke the lights on my stairs so I am now waking up and down my stairs in total darkness I’m told they will be fixing this issue ...hope it’s before I have a fall - it’s been over 4 weeks I’m writing this review after midnight beside myself unable to sleep I’m over it
Tracy
Very Angry in Monroe N
I am a paraplegic and I bought an adjustable bed from Original Matress Company in Monroe NC. When you raise the bed up and down the matress slides and pushes the matress catch bar out of the holes on the bottom. This make me have to sleep with the matress down to the point that bend is not in the place where my back bends. Call Original Matress in Monroe they sent someone out to access the problem after three weeks the guy come back with a Velcro strap to put around bed he put it on I made the bed go up and down and the matress does the same thing even without me being in it. I Have called back several times and all I get is “ we don’t have a fix for it”. Terrible customer service and a terrible product. I would advise anyone not to buy from them if this is the way they treat their customers. My old bed was worn out but I wish I had it back at least I could sleep through the night without be in pain and uncomfortable.
Bob
Miss My Wife
Within the first couple months, we noticed that both my wife and I were forming lower areas on each side of the mattress, with a hill in between us. We are both about 160 pounds. The store manager suggested we rotate the mattress, and we do, but there is no position that removes the hill between us. Because the King mattress requires a set of box springs, I can't help thinking the hill is caused by the edges of these two together down the center. The photo doesn't quite capture it, but there is a visible shadow on either side of the higher center.
Evan
Uncomfortable matterss
Bought at $2000 matterss and was told to sleep on it for 6 weeks before it will be comfortable as it will be hard for that long. Ive waited 6 weeks and matterss still hard and uncomfortable and is now giving me a sore back and sleepless nights!! It has been very hard to get a full refund and the head management in Cairns store, Anna, was pushing me to get another matterss from them and that is not what i wanted. Be very careful of these matterss thay have a very think layer of memory foam which never gets it's comfort
Crystal
Mattress
We have Orthopedic EuroTop Set(King) that was purchased 12-19-17 as Christmas gift.We have spent the last year trying to get the Original Mattress Factory to work we us because of constant back problems.They have removed the mattress and kept in for a week(asked if we wanted to pick it up)and was told something was missing inside the mattress when delivered back to us.The very next day Matt called to ask how the mattress was doing?You think he would have waited a tad bit longer!Again constant back problems so I called back and of course Matt called left a message saying he was wanting to talk but the problem is they DO NOT HONOR their warranty.They tell you they will replace the mattress for 25% more on a new one!!!!! After spending $1,777.39 they still wanted 25% more.Am I pissed???You damn cookie I am! I sleep on a 20 year mattress rather then the Eurotop to relieve my back pain.Honor your warranty OMF!!!
Chuck
Original Mattress Factory
Whoever wrote this review about a mattress at OMF has never bought a mattress before. No companies accept returns on mattresses. Welcome to Earth. I've bought 3 mattresses from OMF. One was just the wrong size. I bought a queen instead of a full. Guess what. No returns but you can get 50% off the next buy. I donated my other one and took the full tax deduction. Seems fair to me. My personal advice would be to buy the orthopedic luxury firm mattress. It's a basic no nonsense standard mattress that's well made. The review above is ridiculous. I have a neighbor a little like that. He'll use something for 6 months and then want to return it. Yes I'm aware they just bought the mattress. That's why they have models all over the floor. Lie down on them.
Clarence
They Damaged Mattress during delivery
Purchase of King orthro was second mattress . Delivermen damaged coils, hinging during unprofessional delivery on a Saturday. That Monday contacted store in Douglaville, GA. A 'fix-it' guy came to my home a week later, inspected the mattress and acknowledged damage. They pick-up the mattress and returned it to their factory to open and do an internal inspection. I didn't pay for a damaged, re-opened, repaired mattress. I requested a new mattress of same type. I refused re-delivery, so they still have the mattress. AmEx reversed charges after a month long investigation. I went and purchased two other kings'. One month later, after recevieving an intimidating response from the Original mattress Factory, AmEx reverses their decision. I no longer need a King mattress, but am expected to pay for a mattress that the Original Mattress Factory has. They could have resolved this months ago. There are warranties that donate returned mattresses to charity. The Original Mattress Factory chose this route!
Anonim
They’ve changed attitudes for the bad
I also had been a happy previous customer til this last purchase. We bought a $1400 California queen pillow top as I had purchased many years ago and it was a great mattress for 14 years. I checked around before going back to omf and couldn’t find anyone that makes a cal queen. Since I’d bought and loved the previous mattress I figured it was safe to buy again from omf. 11 months later we noticed a low spot in the mattress and we were waking up with back problems. I called omf and they sent someone out, he agreed it had a 1” indentation but said per specs they’re allowed up to 1-1/2” indentation (what????). Representative said they could take it back to factory take it apart inspect to see if they could find a problem. They picked it up had it for a day and sent it back and said they didn’t find anything wrong with it. That night sales Mgr and production mgr called me said they found nothing wrong with it and they weren’t going to do anything else, basically I spent more money for their mattress and I was stuck with a sagging mattress less than a year old. Ok, got me once but you won’t get me twice nor will my friends and contacts cause I’ve posted this and told friends looking for mattresses. I’ve notice they’re advertising more than I can remember they ever did before, huh. All they had to do was keep putting out a good product but they forgot about the customer and providing a good product that I want to buy again. When I replaced the year old mattress, I didn’t even consider Original Mattress Factory (omf). Friends don’t let friends buy junk (omf).
Anonim
Most people are completely unfair to companies
I have bought from these folks numerous times and yeah usually a new mattress feels a tad firmer than the one in the store because people try them out in the store it's not brand new however if you need foam I know for a fact they will give you the foam for free to soften the bed and they let you donate the old set if you reselect and you pay 25% of the lower-priced item so if you donate it covers your cost which is very fair if you ask me you're just complaining because you're dissatisfied that you can't return something that you changed your mind about I own a beer drive thru in rocky river and you can't return the beer once you've left even if it's not open. people complain online to try to hurt the business reputation instead of working something out and being adult about it.... I don't understand why people have the attitude now a days that they're not responsible for anything it's always someone else's fault I know for a fact they tell you that you cannot return the mattress once you buy it like I said been a customer of theirs for 20+ years only defending them because I've always treated me fairly and I've had the same issue you've had in the past.
Carmine
Old School Junk
Updated by user Jul 31, 2018
when you wake up every morning, if you feel tired and aching back, you should change the mattress. oh wait, its new old school junk!
if you can feel the spring and ridge on the surface of the mattress when you sleep, the mattress can be changed. oh wait, its new old...
Original review Jul 30, 2018
After one night my wife and I woke up in pain and tired from the lack of quality sleep. Severe back pain. constantly waking all light long. Poorly made, poor design, lifting handle broke on the first use, the mattress foam was not uniform, thick here, thin there. Lumpy, noisy. They refuse to refund my money, had to take them to small claims court. Buy one if you want to wake up in pain and tired! Buy one for your worst enemy! Your dog might like it! After one night my wife and I woke up in pain and tired from the lack of quality sleep. Severe back pain. constantly waking all light long. Poorly made, poor design, lifting handle broke on the first use, the mattress foam was not uniform, thick here, thin there. Lumpy, noisy. They refuse to refund my money, had to take them to small claims court. Buy one if you want to wake up in pain and tired! Buy one for your worst enemy! Your dog might like it!
Anonim
Bought top of the line mattress. Ruts in less than 30 days.
I am a middle-class person, so $1500+ for a mattress and box springs was a lot of money for me, a major purchase. I bought the top-of-the-line mattress and box springs in a queen size. My husband and I are normal-weight people, and we stated our weight to the salesperson in case that would impact which mattress we should consider. Within 30 days of deliver there were two sunken areas on the mattress where we sleep and a raised area at the sides and middle. When we make the bed it looks terrible, like we have an old, worn-out mattress under the linens. We bought the mattress and box springs because our old set was too firm and causing us hip pain. Guess what? After 2-3 weeks of blissful comfort on the new set, we are now back to almost the same level of discomfort both while in the bed and when we get up. The return policy is tough luck. Your only recourse is to exchange the mattress and box springs for another model (plus some charge). Since we blindly trusted that their products were quality products and bought the top-of-the-line set, where does that leave us? Trying a cheaper model? Any mattress with two sunken areas after less than 30 days of use is a piece of junk. Don't be fooled by their folksy, earnest commercials. Spend your hard-earned money on a known name-brand mattress and box springs. Sincerely, Susan T