Optum Overview
Optum has a 1.4-star rating, derived from feedback provided by 80 customers. In the Hospitals, Clinics and Medical Centers category, it secures the 49th position out of 1441 companies.
Rating
Contact Information
Website
www.optum.com
Phone
(888) 445-8745
11000 Optum Circle, Eden Prairie, Minnesota, 55344, United States
Optum Reviews
Anonim
If it could be a 0, that's what its worth. Lousy conversion from decent family practice.
Optum took over my primary care office in the last few months. Supposedly this company is a healthcare information technology company 1st. What a joke. I have spent more than 2 hours of my time trying to get through to the office and there has been no way to communicate with them over the past month since they converted to a new phone/internet and computer system. One time my BP was over 200. I had to drive several miles over to the office to give the office staff this information. After a significant amount of time I was able to get an email from my PCP telling me what to do with my meds. Today, once again the phones weren't working. The Radiology company I have a CT Scan scheduled the next business day was unable to reach the office after a 30 minute wait online (the message doesn't explain the phones are down again). I physically drove to the office once again to get them to give me the referral they need by 8:30am on Monday. This isn't fair to your professionals, their staff and most especially their patients. I will transfer to another provider as soon a I find a descent one. It will definately not be with Optum.
Anonim
Administration Fees
amazing I am paying $26.00 yearly in administration fees! what is the HSA account helping me with???
David
If you want to have bad service this is the place for you
Long wait times cant return calls dont know how much the service will cost. They can make it up as they go along.
Anonim
Horrible service
Been here since 8am it is now 849 and I have still not been seen. Was told there is only one doctor. Your staffing issues have nothing to do with me The doctor is freaking horrible. No bedside manners at all. I work in the medical field and will definitely discourage anyone from come here especially this facility in Willingboro. THE WORST!!!
Candice
Optum Financial is taking peoples money
This HSA Provider is terrible, just like the last commenter on here, I also had my money rolled over from a different HSA to Optum, and they cashed it but the money is NOT in my account, the reps I have been in contact with have NO idea where it went, this has been going on over a month since my check was delivered to Optum. They still have no idea who cashed it at Optum or where the money is. AVOID THIS HSA PROVIDER LIKE THE PLAGUE, THEY HAVE SHADY BUSINESS PRACTICES. I will also be reaching out to their corporate and the BBB if this doesn't get resolved by the end of the month.
Donna
Holding my money hostage
Original review Jun 05, 2023
I have no 2022 expenses.. chatted with one rep on saturday and he was going to ask them to rollover MY money now instead of the middle of JULY.. I need that money for June expenses.. approximately $600 is MY MONEY. Another rep told me today that basically i'm SOL .. this is insanity.. I'm contacting the BBB and possibly my local news. I will also tell EVERYONE NOT TO USE OPTUM MY money and I can't use it.. there's something wrong with this process. I'd give NEGATIVE stars if possible.
Laura
Optum needs a lesson in how to answer a phone!
I have several doctors here that I love, but after 15 yrs. I cant take it anymore. This new place, Optum, does NOT answer the phone. You sit on hold forever and if youre lucky enough to get someone to answer you get transferred 100x like no one wants to deal with you. I saw my OB in April for a routine checkup, followed by my primary care for a physical. I needed to reach my OB and called three times, waited on hold for over 20 minutes each time before giving up. Then, I put a message in for the on call doc that didnt find my need important. I went in person and received my doctors assistants direct line so I couldnt be ignored. Several messages and no call later, I gave up and went to an urgent care for treatment. My primary care did blood work, of which requires followup, still no call, no answer, no return call from several VMs left. Filed a complaint online.no response in three days from what they call their customer complaint number. Called three times to set up a hematology appt, still no call backs several days and several VMs later. This is ridiculous I dont know how anyone would stay here as a patient. They CLEARLY do NOT care about quality patient care and make their doctors see too many patients out of GREED. Shameful!! Theres a lot of good doctors here, its a shame theyre overworking them and allowing patients to be treated like theyre worthless.
Kavin
To warn others
Optum chills the relationship between doctor and patient. Its very controlling and I have a strong sense its because profit is well ahead of care. Optum begins essentially *** shaming, judging, labeling and begins categorizing and establishing a relationship of bullying and silencing their patients. This organization is not a patient advocate. After a few months of interactions once the prior organization was bought out, Im seeking another provider for my future health.
Teairra
“Automatic” refills are *NEVER* automatic
Im forced to use this garbage company for my prescriptions, otherwise they wont be covered by my insurance. They have a specialty pharmacy and a regular one. Whats the difference? I have no idea, and neither do they. They dont talk with one another, and they shuttle prescriptions between the two without telling the patient. They send emails saying a refill is on the way! Then it doesnt arrive, and when you call, they say, oh you were supposed to call us about this. By that point, youre going to run out of your medication, and of course they dont care that they are the reason why. What is automatic about that?
Melissia
Not honest Nurse
Original review Mar 19, 2023
My nurse Hayley here in Albany Oregon contacted me March13,2023 asked if she could come a different day than normal I said No I'm dealing with a situation that happened to me when I was 19 I was a rape assault victim and he tried to kill me it was a bad situation. I can't talk right now about things. I'm sorry. Hayley then texted back asking do I need to call 911 are you safe now. I didn't get her text until I got off the phone with the courts in Virginia. Before I could get back to her she called the police and said there needed to be a welfare check done instead of waiting on me to respond. I did respond once I got off the phone with the courts in Virginia and told Hayley I'm safe I just have to deal with the courts and my emotions. I texted Hayley giving her a heads up in letting her know we were given a German shepherd. Hayley texted back saying it's good you have a guard dog, but our policy is she will have to be in another room, garage, crate, but she has to be contained. I texted back we will put her in kennel in back yard. Hayley texted back sounds good. Hayley came Wednesday done my central line care, after Hayley was done she stayed about 15 to 20 minutes after just talking with me. I told her about the situation what I went through when I was 19 and that the man had been paroled I had just found out I didn't know his whereabouts, but the police here in Albany Oregon had been told everything by my husband and we're going to be patrolling the area and would try to help us get our security camera up. We have 4 cameras on the front the new one is 5 and 1 in the back. I was trying to find out his whereabouts. Hayley acted like she was fine and understood. She left said she would see me next Wednesday at 1:00, I said ok be safe have a good rest of the day bye. Hayley never once told me she felt unsafe!! Hayley then texted me and says oh I forgot to tell you Heather my nurse supervisor will be calling you be by the phone. Heather calls saying Hayle feels unsafe and Optum will not be providing nursing services, leaving only until next Wednesday to find someone to come take care of my central line. I explained to Heather that the man was in Indiana, that this wasn't my fault I shouldn't be punished for this. My husband even suggested we do my care at a neighbors house even tho I'm home bound. Heather said she liked that idea and would try to talk to Hayley and her director call back in 24 hours. On Thursday I got up and called again to Virginia parole office and got further information. In which I was told my offender was in Indiana under very strict supervision with a gps monitor on him tracking his ever move. When I called Heather back and tried to tell her everything his whereabouts and all details Heather said it didn't matter that they weren't going to give me nursing services. Heather refused to listen to the details and the facts!!! So this company can and will leave you high and dry and won't wait to get all the facts before making decisions in listening to the patient. Hayley jumped the gun before having all the facts in which I was trying to get. I was very honest about this when I found out and was thrown out like garbage for my honesty. Please be advised don't go to this company thinking you will get compassion if you have a situation that arises in your life you have no control over because they will throw you out!!! If Hayley felt so unsafe then why did she even come on Wednesday? Why did Hayley stay and talk with me about 15 to 20 minutes afterwards? Why did she say she would see me next Wednesday at 1:00? Why did Hayley herself not tell me she felt unsafe? According to law they are to give me 30 days to find other nursing care and give a written statement as to why they are stopping services. I received neither!!! This is the worst company. Run as far as you can get away!!! Melissia Droppa
Kate
Elderly Abuse by professional caregivers hired by Optum
My father was referred to Catered Manor Nursing Home by Long Beach Memorial to rehabilitate after a bout with the Human respiratory virus. My family came in one morning to find him with a black eye, bruises on the cheek, forehead and ear on the left side and hand and scrapes on the bridge of the nose. See photos. They said that it was the 3rd party 'sitter' from Beyond Home Care hired by Optum Insurance that was responsible. This should not happen to anyone under professional care much less to a weak and sick elderly person. Incident Date: 2/5/23 Long Beach Policy Department Case Report #: 23- 6830
Laura
Contact with them is impossible
The call center improvements they are proposing would go a long way to make Optum a place someone might consider. Right now, everyone including the staff talk about the wait times. You can't find anywhere to provide feedback online unless you enter information regarding a visit. Honestly, they clearly do not want feedback from their customers. So sad to see. The Drs are great!
Robert
Can we PLEASE get people who can speak and understand English? I have called 4 times. I have been helped by 4 ladies whose native langue is NOT English
Can we PLEASE get people who can speak and understand English? I have called 4 times. I have been helped by 4 ladies whose native langue is NOT English. Im not beating them up, but, I shouldnt have to ask them to repeat themselves or me restating what I believe they said. Im going to have to get with my company benefits person and tell them this needs to be fixed. Can we PLEASE get people who can speak and understand English? I have called 4 times. I have been helped by 4 ladies whose native langue is NOT English. Im not beating them up, but, I shouldnt have to ask them to repeat themselves or me restating what I believe they said. Im going to have to get with my company benefits person and tell them this needs to be fixed.
Anonim
Refusal to process a reimbursement request.
I am a retiree. My former employer transferred my HRA subsidy to Optum Financial. Effective 01/01/2023 this was a one-time contribution from my employer for $1200.00. I submitted a claim to "optumclaims@***.com". I wanted to get reimbursed for my Medicare B expense. I have called their customer service department three different time. First, I was told to check their website in two days. I did that. There was no claim on file. When I called the second time I was told the claim is pending. It would take three more days. Three more days went by and there still was not a claim on file. When I called the third time I was told there was "no record of my claim on file". I was given an email address for a supervisor. I sent that supervisor a copy of the documents required for my "recurring premium expense reimbursement" and asked for an update. I followed that email up asking again for an update. That supervisor never responded. At this point, I have asked for the status of my claim five different times. To-date no one at Optum has given me the status of my claim. I did receive an email from an Optum employee who described herself as an advocate who would resolve my issue. That person was absolutely useless. She should have been able to tell me what was going on with my claim - she didn't. I finally ended up filing a complaint with the Better Business Bureau. I am waiting for feedback. I read the reviews for this bank. They are terrible. I have come to the conclusion that they are deliberately delaying processing claims. I don't know if there are incompetent employees involved or this bank has some very deceptive business practices. I am seventy-five years old and with the state of the economy, I sure could use this reimbursement. Based on their delay, I am now eligible for a January and February reimbursement. I have no trust in this bank whatsoever!. .
Michael
Can't Obtain My Own Medical Records for Over a Month
I have been in need of obtaining my medical regards upon a legal issue. Since the takeover of Caremount's Patient Portal, I could no longer sign into the portal. Today was the first time since the takeover that I was able to finally sign onto the portal, however and when I tried to obtain my records, it states I have no records to view. My records were needed last Monday due to a legal issue, in which I still cannot obtain them. This is completely inexcusable. I can understand a week or possibly two to iron out the transition issues, but two months and continuing, is unacceptable. Also, don't waste your time trying to schedule an online appointment. After you waste your time answering the drop-down questions, (your insurance provider twice), it will prompt you to call the scheduling hotline directly. Complete waste of time! Be prepared for a good two to three hours wait, especially waiting on a call back. Looks like another Brainiac college grad who was hired in an administrative position, seeking the limelight by fixing a system that was never broken, who knows nothing about reality, other than their fantasy taught in college, resulting in the destruction of another medical group, all due to running out the experienced staff, and hiring administrators for their bright, young, and new ideas. Seems to be happening everywhere nowadays.
Jarvis
To protect the public from from I experienced
I have been a long standing Health Saving Account client of Optum Bank after the account transfer from Wells Fargo(they quit doing them). I wanted to increase the number of investment choices so I decided to transfer my funds to a discount broker. I set up the new HSA account and they tried to pull in my funds. I was told that Optum can not do in-kind transfers. When I looked at Optum's Investment tabs on their website I did not see the possibility of selling the mutual funds for cash. There was only the possibility to transfer them into Money market securities. I figured that a Money Market security also would be a in-kind transfer. I called up the Wellsfargo past client number. The customer service staff walked me through which screen to go to for a link to hit that said "liquidate investments." That's where the problem occurred because the software had a option to invest the cash into preselected investments choices once it cash level gets over `$2020. The customer service rep did not tell me to turn that feature off in their software. Or more importantly the software is not smart enough not to turn that feature off if you "liquidate investments". SO, the day after I called my investments were sold(October 12, 2022). On October 13th, the Mutual fund auto investment Purchase was done. Once again I had my new brokerage house pull the cash from Optum. On October 14th I received a email telling me once again that they can not do in-kind transfers. REALLY!! So I go back into their website and sure enough mutual funds were reinvested. I remembered where I had to go on the Website to "liquidate investments" and I knew that I had to find where I should turn off the Auto Investment Purchase option. So, I turned it off. Unfortunately, the market dropped during the few days and their incompetence costs me $2,263. I have been on the phone numerous times and no one calls me back with a solution and a refund of my money so I can get my cash out to reinvest into the market. I recently received information from Optum that my complaint can not be acted upon. They said when you activate the "liquidation Assets" button that there is a Bubble Warning to turn off the HSA autoinvest feature. Well I did the liquidation twice, once with a Customer Service helping me on their website and the second time by myself. I never saw or heard from the Customer Service rep any Warning bubble. I feel it is likely a recent feature to the Website(i.e. after my experience). I can not recommend using Optum for any type of account. It is obvious that their Website has bugs and their Customer Service Representatives unknowledgeable of their software. Worse yet, they don't document the phone calls received, they don't act on questions asked or information requested(I asked for my audios of my phone calls into to them). What about the Freedom of Information Act??