Opodo Overview
Opodo has a 1.4-star rating, derived from feedback provided by 4900 customers. In the Travel category, it secures the 6th position out of 290 companies.
Rating
Contact Information
Website
www.opodo.com
Phone
+44 207 660 8892
26-28 Hammersmith Grove, London, London, W6 7BA, United Kingdom
Opodo Reviews
Huxton
Cancel supscription
I am getting charged a subscription by opodo prime yet I'm.not agreeable nor have I used any services in a long tome why are you charging meno
Rashida
For my ticket
Eventually paid the remaining balance for my ticket's on Friday 28th July. Today is 31st July, yet I'm still without my ticket's Purchased 2 return ticket's to Pakistan, wouldn't be so bad but 1 is my mother's I've called and emailed but nothing, the person I've been in contact (as and when he's felt like replying/responding) is Jeff {{Redacted}}. When I initially booked in May he was amazing, however now all I've been doing is chasing him. Very very disgusted and disappointed Just NEED our ticket's, fly our 31/10/23
Yousef
Fruad
Hello , you have taken £69.99 from my account for no reason, can you please pay me back .I have bought a ticket from your company few months ago .
Rapunzel
I have charged €54.99 without knowing why
Hi why am I charged of 54.99 that I dont booked a flight and it two times already it happened to me. Please kindly back my money.Thank you
Anne
Fraudulent withholding of refund
Original review Jul 27, 2023
Apalling customer service that borders on fraudulent. I have been attempting to get a refund for a flight that I booked through Opodo which was cancelled due to poor weather on the 16th April 2023. I am getting nowhere and they have consistently stalled, lied and refused to forward me a valid refund. I have been told in turn; they are waiting for the airline to agree the refund, that they would refund £23 on a flight that cost £245, that the flight was not cancelled and simply delayed by 5 minutes and finally that we were actually a no-show. Do your research - do not use Opodo
Khalid
Cancel my membership
Ive got no response so far and Ive been charged or £60 for nothing I did buy a ticket from you guys last year about 15 months ago. Are you guys charge me in July 23 59.99 for membership and I did not sign out for any membership. I just buy a ticket from you guys the seat thank you
Evelyn
Scammers
Not happy with service. Kept calling me a lier and refused to help me. All I want is my refund, which the company is liable for as I received NO contact from them to inform me of flight changes. They lie to say they contacted me on my BIRTHDAY March 31st but this is NOT true. No contact was made and NO Email received. I am very upset with this company as they left me stranded in Kathmandu, Nepal. I then had to pay another company to get home. I will never book with Opodo again. It even still says that the flight is leaving at 20:20hrs but it left at 18:00hrs! Proof in picture. Would NOT recommend using this company as they will take your money and mess you around just like they did to me and many others. 4 times they changed my flight to Nepal and not once did they tell me about the flight changes for my return flight. All they say is not liable for a refund as part of airline policy. They won't help you. Don't book with these people.
Simon
Booked flights, didn't get a confirmation email
Original review Jul 18, 2023
AVOID OPODO AT ALL COST! Searched for a flight through Skyscanner, got directed to Opodo to book my flights. I paid 320 euro. The money is gone and I did not get a confirmation email or any information about my booking. It is completely impossible to get in touch with the company without a booking reference number, which I obviously didn't get. My bank can't do anything about it. I had to book the tickets again via another site. So I have paid the double amount now and after reading all the other reviews I have realized that the money is probably gone forever. I will do a police report, which everyone knows won't help at all.
Salim
I am chasing my refund
I have requested a refund of my booking # 851140**** more than a 20 months ago. The request has been processed and approved by the airline company but I am yet to receive the refund of EUR 500.68. All attempts to speak to anyone at Opodo have failed, either by phone, either by email. No one is taking care of my case. Honestly, I feel Opodo is a scam which should be exposed.
Reshma
They took my money and I still did not receive my tickets and the agent do not help me
Original review Jul 13, 2023
I did my tickets on opposite to Mumbai and they said that they are still processing our tickets and they took my money we were waiting more than 20 hours and our money was like till 636.14 dollar and this app is a scam I cant believe what this app does to us we went to air Arabia and told them they said the tickets still air arabia didnt recieve our tickets
Anil
Fraudulent claims and deductions despite cancellation of prime membership without consent and knowledge of customer
Despite cancellations of membership, annually kept on deducted membership money from my registered bank account without my consent. After confirming cancellation with customer service. Fraudulent service. Beware
Mustafa
My boy usead not me please back my money
Please back my money, IMA not do anything about that either person do so I need my money back thanks
Amane
I get over charged
Hi my wife get charges tree time I want to know why she gets the ticket from you guys suddenly we found over draft in bank bcz of you guys we try to contact you for this situation i didnt hear anything from you guys pls we need to fixed this problem as soon as possible if not i m gonna call my bank
Avgi
They mock people shamelessly
The Opodo agency turned out to be the same eDreams agency I complained about, unfortunately I didn't know that, otherwise I wouldn't have bought a ticket from that agency.I bought a ticket, which was sent to me by email from Opodo The flight is with two different airlines, with a stopover. I decided to cancel the ticket. Opodo canceled the flight ticket of only one airline. They say they cannot find the details of the second flight. I emailed them the ticket issued to me by Opodo. It is a singe ticket and has the details for both flights. Now they claim they didn't receive the email. They have been bothering me for a week and worst of all they are making a mockery of my request. The service and behavior of Opodo travel agency is unacceptable. They shamelessly mock people. It is not clear who is allowing them to do this. Is there a governing body that oversees them and can penalize them for unfair and unacceptable business practices?
Martha
We dus nor recieven our boarding passes
Wij hebben op 25 april 2023 via uw organisatie een vlucht geboekt van Amsterdam Schiphol naar Kopenhagen Kastrup, heen op 2 juni 23 om 07.00 uur en terug op 4 juni 23 om 21.30 uur. Die vlucht is ook door ons op 25 april direct per bank betaald ( 464,92) en door u ook keurig direct bevestigd met de woorden Jacobus, je boeking is succesvol afgerond. Met vermelding van het Opodo- reserveringsnummer: 116********. Maar toen we op 2 juni om 5 uur s morgens bij de incheckbalie van Schiphol stonden, bleek dat onze reservering niet door u is doorgegeven. En wij niet op de passagierslijst stonden!!! Wat een grote teleurstelling!! Wij hebben direct, maar tevergeefs, vroeg gebeld met Opodo. Geen contact alleen n antwoordapparaat! Ten einde raad hebben wij ter plekke op Schiphol nieuwe, en ook veel duurdere, tickets moeten boeken en betalen én de hele dag tot 16.00 uur dus uren op Schiphol moeten wachten voor de volgende vlucht naar Kopenhagen. Geen leuke ervaring! Oplossing: Wij willen in ieder geval ons bedrag van 464,92 van u retour ontvangen. Banknummer: NL29 ABNA 0830 84** **, ten gunste van J. Roet En mogelijk *** u een compensatie bedenken voor de schrik en de ontstane zeer vervelende situatie. Tot op heden hadden wij altijd goede ervaringen met Opodo. Vriendelijke groet, Jacobus Roet Draafsingel 31 1623 LB HOORN 0031-6 ** ** ** ** koroet@***.com On April 25, 2023, we booked a flight through your organization from Amsterdam Schiphol to Copenhagen Kastrup, outward on June 2, 2023 at 7:00 a.m. and back on June 4, 2023 at 9:30 p.m. That flight was also paid by us directly by bank on April 25 ( 464.92) and you also immediately confirmed it with the words Jacobus, your booking has been successfully completed. Mentioning the Opodo reservation number: 116********. But when we arrived at the Schiphol check-in desk at 5 a.m. on June 2, it turned out that our reservation had not been passed on by you. And we were not on the passenger list!!! What a big disappointment!! We immediately, but in vain, called Opodo early. No contact just an answering machine! In desperation, we had to book and pay for new, and much more expensive, tickets on the spot at Schiphol and we had to wait all day until 4 p.m. at Schiphol for the next flight to Copenhagen. Not a nice experience! Solution: We want at least our amount of Received 464.92 from you in return. Bank number: NL29 ABNA 0830 84** **, in favor of J. Roet And you may be able to come up with compensation for the fright and the very unpleasant situation that has arisen. Until now we always had good experiences with Opodo. Sincerely, Jacobus Roet Draafsingel 31 1623 LB HOORN 0031-6 ** ** ** ** koroet@***.com
Emanuela
Resolved: Yout take £59.99 from my account, why?
Updated by user May 23, 2023
Company fixed the issue and I have been provided with full refund.
Updated by user May 23, 2023
No.
Updated by user May 23, 2023
I want the money back, thank you
Updated by user May 23, 2023
Puff
Updated by user May 23, 2023
what the
Updated by user May 23, 2023
thank you
Updated by user May 23, 2023
shame on you for what you are doing
Updated by user May 23, 2023
thank you
Updated by user May 23, 2023
bye
Updated by user May 23, 2023
I want money back
Original review May 23, 2023
why did you take £59.99 from my card without my permission. I want the money back and please answer the phone. Call me on my number 0777131****.I can't believe how you can take the money and be silent .for me it's an important amount, I'm not rich so that I don't care please also answer me by e-mail .ali_hulusi@***.co.uk
Pete
Opodo scam
OPODO...Do not book through this OPODO...Do not book through this operator..Have booked for myself and my teenager daughter for may 2023..Booked through opodo which was sold to me as a very nice mobile home only to find when i questioned the accomodation with tres estrellas this is not the case..The accomodation actually resembles a tent with no amenities . Contacted opodo to point out to them that this accomadation was not the accomodation sold to me and that this would be of no use due to my daughters anxiety levels and not being able to share communal showers and if needing to use the toilet at night would be an absolute no no for her as she would not cope with the though of having to do this..Made this very clear to opodo that this accomodation will not suffice due to her anxiety and their response was THERE IS NOTHING WE CAN DO AND WE ARE NOT ISSUING A REFUND. This is the first time in my life i am dreading going on holiday and it was supposed to be a special time as am taking my daughter to her first festival to see her favourite artist and being a sole parent i have saved hard for this. Not only have opodo charged quite substantially for this holiday but have crushed my daughters dream because she has been waiting for this for so long but i know she will not cope with the accomodation and will be a nightmare from *** for her..Opodo you are disgusting for shattering a lttle girls dreams and i really hope people steer clear of booking any form of travel with you !!!... So a little investigation into my package holiday...Paid £1300 through opodo for what seemed like a nice lodge...the accomodation allocated is a tent which i found out they had booked through booking.com so out of curiousity i thought i would see the price of the accomodation they had booked opposed to the accomodation i should have got...i was disgusted..The accomodation they have allocated me was not even £200 for the duration of my stay , so to scam money they have sold the holiday accomodation as a lodge and allocated a tent thus pocketing quite a substantial amount of money. I can also see on the reviews on trip advisor that they have also done exactly the same to the family prior to my review ,they booked a caravan and was given a tent. So more phone calls to opodo and nothing..I am starting a claims process under section 57 with my bank and will be taking opodo to the small claims court as this is just purely scamming people out of money. Most people will just let this lie but i will not , If opodo have done this to 2 families how many others have they done this to. Update 1 May 2023 So opodo have replied to my review on trust pilot as follows : Reply from Opodo 6 hours ago Hi Pete, Thank you for taking the time to share your review. Were sorry to hear that you came across an issue while using our service since it doesnt meet the quality we strive to deliver. Were currently reviewing your case and have sent you an email with further information. Please check your inbox (and spam folder). We hope to serve you again in the future. If you have any further questions, were always happy to help. Sincerely, Richa Customer Care Team As expected no email for further information. I will absolutely bombard every social media platform , every day with my story , every review platform where opodos name lies until my case is resolved. Tuesday morning I will instruct my solicitor to start investigations into my case and going by other peoples reviews on trip advisor and trust pilot this looks to be a tactic used by opodo on many occasions to con people out money. My next port of call is the press as this scam needs to be exposed because not just has it taken peoples hard earned money but also all the stress that goes with it because of their greed. I will expose this company for what they are and make a statement that this is not good practice. And thankyou opodo for making my little girl cry because you have absolutely shattered her holiday and the festival for her all for the sake of filling the CEOs pocket. Greed is a poisonous thing and I really do hope every single person that reads this review never uses opodo and shares with their friends to put the word out there that you are just full of pure greed and will do anything to make the company profits even if it means to break a childs heart !!!. Date of experience: 29 April 2023