Oncor Overview
Oncor has a 1.6-star rating, derived from feedback provided by 304 customers. In the Utility category, it secures the 14th position out of 639 companies.
Rating
Contact Information
Website
www.oncor.com
Phone
(888) 313-6862
1616 Woodall Rodgers Frwy, Dallas, Texas, 75202, United States
Oncor Reviews
Mark
Outage
Power been out for 7 hours and its hot as *** I honestly think they only did this to make the blacks suffer in the heat
Michael
Power outage
Me & my mother is on a breathing machine & this is unacceptable so if my health is compromised I'm will file a lawsuit!!!
Jene
Need do better with the trees in the areas
Im tried of my light going off every time there a stormy weather need do better with the tree it dont make no since its elderly people in my house in down this street we need our lights on tonight its to hot to be without light and my mom on a breathing machine she need lights
clint
Outages all the time
power goes out every week!!! ...not a good company!!!...aaaaa not a good company not a good company not a hgood company
Eli
I have live at the same address in Killeen, Texas, every time we have some wind 24 houses in my area loses power, it takes Oncor between 5 hours to two days to restore service.
The other side of my street never loses power when we do, regardless of how severe the storm is or the wind-gust. Their response time ranges from five hours to two days. When calling their service number, all I get is answering services with prerecorded details about the disruption in service, you do not have a complaint line. Your customer service lacks the ability to provide long term solution to the same issue.
Elizabeth
Tree fell and have wires in it
Awesome Electrician Who Came Out On Service Call,You Keep Up With Great Employee 's Like This And You Will Have Very Satisfied Customer 's,Thk u Young Man,yes y
Samuel
Waiting on new service.
Waiting since 9/22 on service install, yet have not answered question as of 5/31/23. Rep. For Oncor says it is right of way owner, yet owner says he has not received paper work Oncor would send. Rep. Said month before last would get everyone to meet here that has not transpired to date, Where is the truth?
Audrey
Poweroutage
High winds lights and electricity have been off since 11 pm., the lights are still off.it is now 6:10 Am.
Dugan
Frequent power outages for hours at a time
Power goes out frequently for hours at a time, storms or no storms. Always the exact same homes affected.
Dorcas
Outage Residencial
Running out of power like 6 hours ago customer service terrible service always expensive never take responsibility for damage
Anonim
Outage & equipment failed
Power has been out since 2pm today and now its 7:20pm still no power. Its 85 degrees outside and no bad weather. I called oncor about the power being out in my area and they stated it should be on by 9:30pm. This is a horrible process to restore power with no updates besides people keep calling in to check status.
Anonim
I need someone call me
I still waiting for my contract finish please supost yo be somebody call me to finish my new contract at worthom tx please call me at 214 317 ****
Charles
Tree fell on power lines
The tree is laying on the lines an I was told not to attempt to cut them until you guys cut the tree away from the line. My wife chatted with someone Friday and they told her, that Oncore would be here between Saturday and Monday. It's Tuesday now and we're still waiting
Ron
Horrible customer communication. Power been out for 30 hours and can’t get any kind of response zero.
Oncor is zero in technology. Still putting wires on poles in the middle of trees for 125 years. Glad they are not in the cell phone business wed still be on crank phones with operators.
Sharon
I am not getting any answers from the website and can not reach a human
More than half the apartment complex has power, but my building doesn't. You can't speak to a human and the website doesn't provide any answers.
John
Electricity outage
Electricity has been out for 24 hours. We get a lot of additional repairs are need the estimated time is X oclock. Have been getting this text for the last 22 hours each time pushing the time out. Now we get a text that says crews are in your area assessing the problem. By this I take it they have just started looking for the problem 22 hours after the outage was reported. Oncor is the most unreliable company Ive ever seen. I was on coop lines and power for 32 years never had problems. Been on Oncor lines for 4 years and constantly have power outages. Sure wish we had a choice for line providers.