Niantic Overview
Niantic has a 1.7-star rating, derived from feedback provided by 100 customers. In the Games and Movies category, it secures the 51th position out of 360 companies.
Rating
Contact Information
Website
nianticlabs.com
Phone
(415) 570-8871
1 Ferry Building Suite 200, San Francisco, California, 94111, United States
Niantic Reviews
Felipe
Trying not to get banned
A person keeps on hacking my account and Everytime I try to log in it kicks me out and when I asked one of my friends for advice he came to the conclusion that my account is being hacked again I really don't want my account to be banned so please help me I would be very grateful if you all could please make it stop and prevent any more people to *** me again please and thank you
Anonim
Not able to log into pokemon
My son isn't able to log into his pokemon account. We really need help Please call 712-444-**** We appreciate you.
Doug
Account Issues
No contact and no resolve, no confirmation, no resolution, no proper suggestions, no help, and very Unuseful
Syed
Sponsor
Hi i am SABR(Syed Ali-bin-Rashid) i am content ypu because iam live in civil area but there is no pokestops i convince about 200+ peoples to play Pokémon go and they agreed with me because when he/she was child they also have a dream to become a Pokémon master but after 1 month they all leave Pokémon go because there is no pokestops and gyms. But some more than 50 peoples still play Pokémon go but not all they start spoofing because they didn't have any option and after 2 years all of them has been permanently ban by niantic now if i say anybody to play Pokémon go they laugh on me and say we spent about whole 2 years on it they have incredible collection of Pokémons but they got ban and broke So i request to un ban all accounts of Pokémon go and stop banning accounts until they didn't remove all in game limitation BYE
Desiree
Pokémon Go Account Hacked
My account was hacked and all of my top Pokémon were deleted. 500 Pokémon gone, thousands of dollars gone. I did all of the recommended things, changing password, signing out all devices, and the person was still in my account continuing to delete Pokémon. How can I get them restored? There was nothing else I could do but watch my storage count go down
Sheldon
Couldn’t sign into account
Horrible customer service didnt even answer the voice and the number sent me to a dead end. I cant login to my account and no one seems to be available early in the day to even pick up the phone to help me resolve this issue that has been on going.
David
Pokémon go
The pokemon go plus + wasn't working properly I tried to contact u guys to help with the trouble shoot, but that was like 4 days ago I ended up fixing the issue by myself by returning the device. Thanks for your help I appreciate it...
Theresa
Can't log into Pokémon go
My account was moved from my iPhone 8 to an iPhone 14 and idk what account my son set his account up under therefore I dont kno what password he used and cant get my account back which had auto sign in on my old phone. Also everytime I tried to link the account to my fb or anything nothibg would happen I would get a loading symbol and nothing would happen
Anonim
Pokémon go log in issues
Due to some issue with Pokemon Trainer Club, I was unable to play this last community day event to which I had already purchased a ticket. The whole issue could've been fixed if there were such a thing as a live rep to speak to in this company. Even worse, I still haven't been refunded for the ticket I purchased. They never listen to their players and very rarely seem to get our wants and needs correct.
Dennis
Can't log in my account
Locked out of my account and I want to get back in please call me back at 229-319-**** I am tired of *** with y'all and this damn game my next step is to call my attorney on this mattet
Vincent
To unban my account
Call didnt go through, I would really like to get my account unsuspended so if at all possible it would be nice to have someone from the company to reach out to me as soon as possible
Angelina
Issues with support
Worst support in the world, they completely ignore customer/user issues, or blame them on you, then close the chat so you cant have a conversation and either have to reopen with a new complaint or forget about it. Its impossible to get anything resolved. They just want your money like all companies, but at least other companies compensate you when they make constant mistakes and errors
Jackson
No response from support team
Ive had multiple issues from back in 2018 community days and go fest didnt work. 2019 tried the game again and didnt work been on since the pandemic. No major issues till recently. With their apologies for remote azelf raids and promising remote raid passes my wife got 5 within 12 hours and im days later and received one message saying id get 1 back to witch i didnt get it and cant get any thing back. The passes a response shoot i cant even get a "kick rocks". Thoroughly frustrated with the fake apology.
Waylon
Ban appeal
Someone has got into my Pokémon go account and they did stuff that was against your rules so pls pls pls un ban me My trainer name is waykyoger11
Guillaume
Bad corporate actors using sustainability as branding
Niantic Labs' latest release, Peridot, certainly had the potential to be an exciting and engaging game. Unfortunately, it seems that the company has made some decisions that detract from the overall experience, leading me to advise potential players to think twice before investing time and money in this app. 1. Be prepared for potential game changes: It's not uncommon for game developers to tweak or adjust aspects of a game post-release. However, Niantic Labs has a history of making changes that can negatively impact player experience. For example, the Harry Potter Castles rewards system was nerfed shortly after launch and the game was discontinued in December 2022. This may be a sign of what's to come for Peridot. 2. Don't expect great customer service: Niantic Labs has a poor reputation when it comes to handling player concerns. Their biggest success, Pokemon GO, has had several controversial changes, such as the recent remote raid system alterations. Despite player outcry, the company has not been forthcoming in addressing these issues. 3. ESG concerns: If you are environmentally conscious, it's important to note that some elements of Niantic's games, like in-person raids in Pokemon GO, have been criticized for encouraging car usage. While remote play options were introduced, the company decided to nerf this feature, potentially contributing to increased vehicle use by players.