National Domestic Violence Hotline Overview
National Domestic Violence Hotline has a 1.1-star rating, derived from feedback provided by 15 customers. In the Non Profit Organizations category, it secures the 26th position out of 223 companies.
Rating
Contact Information
Website
www.thehotline.org
Phone
(800) 799-7233
P.O. Box 90249, Austin, Texas, 78716, USA
National Domestic Violence Hotline Reviews
Anonim
Absolutely terrible experience calling when I needed help
I had the worst experience calling last night. When I spoke to a woman I had questions about abusers. I told her different scenarios and it was obvious that she was not engaged in the phone call. She had me on mute and I had to ask a couple times are you still there? She come back on the line and check all little and say yes Im here. Instead of giving me help she kept asking me questions like do you see a therapist and what kind of personality disorder did your therapist tell you that your abuser has, almost like it was a joke and well what do you plan on doing? I was having an extremely difficult night because I had broken up with my abuser the night prior and really needed help and guidance and reassurance and it really was obvious that she had no experience in this field. She had no business taking my call. By the end of it I was pretty upset by our phone interaction. I hate to write this review because Ive called at least three times and the other two women I spoke to were absolutely wonderful and helped me so very much but this car was just terrible. Terrible. I almost felt like there was something wrong with me. I was the problem. This was my fault it was humiliating. I know this company is large, and it would be very difficult to know who I was speaking to, but I will provide the date and time. Perhaps if someone from this nonprofit is reading this review, and maybe they could go back and listen to the recorded call or know who I was talking to or anything, because I worry that this person is honestly a danger to others calling in the future. I called at 10:39 pm mountain time on June 12, 2023. I was on the phone for 53 minutes. The wait time was long- I dont believe I spoke longer than 15-20 minutes.
Katie
Spoke with manager as advice
I called the Hotline and had an advocate recognize my voice and story. It made me feel uncomfortable. I reached out and spoke to a manager. The manager was civil and understood where I was coming from, but I did find out the advocates arent all survivors. If you have a legit problem, ask to talk to a manager. They will tell you they dont have one but you have to keep pressing.
Katie
Not so great…..wait times are wrong
Original review Dec 04, 2022
I dont like to write bad reviews because I know people tend to complain a lot. You are NOT anonymous. When they tell you that you are, that is not true. I have a unique story that I believe was shared by advocates because more than one advocate told me that she was familiar with my story. If I am anonymous, why do these individuals bring up the fact that they know my story? Anonymity means that it is private. I think they share certain stories or they use stories as examples. Thats just a guess. Ive experienced being shamed by staff here too. Ive been told I was calling too much and half a year later my partner broke my nose. I doubt these individuals are social workers because they will tell you they have someone else calling in, and that makes you naturally want to get off of the line. They should have survivors working for the hotline. Maybe some survivors do deal with callers, but I have dealt with more unprofessional individuals than professional. They definitely shouldnt shame you for calling in a lot for support ( which they bring up a whole lot). Ive dealt with patronizing women. Youre told the wait will be 30 seconds and it will take 30 minutes for them to pick up. I think they are phone number biased. I do think they log numbers that call a lot for support and dont want to deal with repeated calls ( even though these women need help). Ive had my own resources and told them I needed emotional support and they keep pushing resources. They need to train staff to be sensitive. Ive had staff straight up turn on a recording that said youve called here and weve helped you instead of just talking to me. It was quite insulting. I hope they look into staffing using survivors. Ive been in social work and I know that I shouldnt have to call RAINN because the Hotline wont or doesnt answer. The National suicide hotline will refer out to this line and the advocates need to be more knowledgeable. I know they were better staffed in 2016. They dont recognize what type of abuse you are enduring, be it emotional, financial or physical. Im not sure who they are hiring at this time. I just had my nose broken by my partner in August 2022 and they refuse to answer. They keep saying my wait time is one minute but I dont know if they would ever come to the line. Ill give you an example. I called today and I knew who my local DV support group is and there contact info. The woman then said she could give me resources. I told her I was on a wait list at my own Dr agency. She basically had the attitude of, well, thats how it goes. Then when I asked for the additional resources, she was hesitant to give me other places for group counseling and said that I could call back. If shes sick of me calling, and she remembers speaking to me, but I dont recall speaking to her, why would I care to call back? Sometimes people just want to be heard and dont want to think they are holding up a line for other survivors. I do think someone needs to fund another Hotline. This DV hotline simply isnt staffed well.
Anonim
Waste of time: seek help elsewhere
If you are being abused, you are better off seeking help elsewhere. Contact your local womens shelter or safe haven, or ask a trusted friend for help. I am confounded how this hotline gets so much federal funding when the people who answer the phones are judgmental and unkind. They literally do not help. Sincerely hope an audit is done of this place. They get millions in federal funding to tell people to call 211. Its a joke except not a funny one because peoples lives are at stake. It makes me sad to realize what a sham and scam this resource is. Whether you ask for the name of a local safe haven or ask for general emotional support and guidance, you will not find it here. After trying to get help from them six times over six months, I have come to the conclusion the problem is not me or other victims: it is the criminally-bad safety network that purports to help victims but really just passes the buck with a side of indifference.
Anonim
Atrocious
I do not understand how this organization is allowed to exist. They get millions in aid from the federal government yet continually fail to help domestic violence victims. The volunteers sound as unsympathetic as autobots and all they do is tell you to go to the police or call 211. This place needs to be investigatedI am serious. The people whose lives are threatened are not getting help or even empathy. Honestly do not bother calling them.
Anonim
Useless! Get rid of them.
Escape and go to the police and they will help you. That was a lie that put my life in more danger. If you do not really know if the police will help why would you say it? They dont say the police will tell you to get lost and then you are injured, starving and living on the street scared for your life. Completely useless organization. The hotline, all the dv services, the police, the courts. This system is set up so that violent people are protected and victims and children are left to die. Tell the truth!
Avera
I almost got arrested for being a domestic violence VICTIM
after connecting with this vile moron-line, They are mechanical puppets who don't know how to talk to people or show they care. I am convinced they only want to think they are doing something instead of actually doing it. Talking to a phone-moron when there is no where else to turn is beyond abusive. It is CRIMINAL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! They will routinely hang up on you or call the police on you if you don't let them dismiss you with their incomprehension and lies. The best you may ever get from this WORTHLESS place is the usual "Find a counselor". Gee. The stuff I didn't know I didn't know!!!! PS: There is NO SHELTER ANYWHERE for emotional abuse and they routinely lie about it. Go check it out yourself if you don't believe me. This is what passes for "charity" in this screw-you amerika. OBSCENELY worse than the problems it purports to solve.
Anonim
National domestic violence hotline psycho women here beware
National domestic violence hotline advocates abuse mistreat and insult women who've called in several times abt abusive situations rudely dominate abuse them and push them off the phone. Sick women work here beware. There is something so wrong with this hotline. They're supposed to help people calling in for abuse but if u call in multiple times for the same situation the advocate begin insulting you talking over you rudely and then pushing them off the phone. Really rude. This hotline is really terrible most of the time. Sometimes you can find ok people here but there are so many condescending nasty abusive *** and women that work here. Disgusting demented people beware. I was abused constantly by the *** nasty deranged women here. They in fact didn't help but tried hard to make me feel worse than I already felt beware of this hotline
Anonim
National domestic violence hotline- full of psychopaths and idiots
this hotline is horrible- ive called in to get help on abuse several times. All you get are weird condescending dumb idiots on the phone. the females are rude and weird and many will hang up on you for no reason...really weird people...they are controlling nasty and have issues...most do not help people out and are rude and abusive themselves. They in fact try to make you feel bad and many will hang up on you while you're talking about something. Once I called and talked about major abuse and they kept saying it wasn't abuse- when it was serious abuse. What kind of place claims these things....beware of this hotline...
Alinna
National domestic violence hotline jerks and idiots work there
This hotline sucks. Jerks and psychopaths work here. I called to talk about something and a rude male with a deep voice listened to me didn't respond and ignored me. I heard him snoring or doing something else. Then I talked to some crazy females one black one who was rude and confrontational and a rude white *** female. Horrible idiots work here it's not a hotline it's a place where sociopaths are on the other end of the hotline. Bad people work there. This hotline sucks. Jerks and psychopaths work here. I called to talk about something and a rude male with a deep voice listened to me didn't respond and ignored me. I heard him snoring or doing something else. Then I talked to some crazy females one black one who was rude and confrontational and a rude white *** female. Horrible idiots work here it's not a hotline it's a place where sociopaths are on the other end of the hotline. Bad people work there.
Alinna
Domestic violent hotline beware of the idiots on the phone
Beware of this hotline. There are psychos there who are apologists for abusers. They do not help out people calling in for blatant abuse. I called two different people first I got a black female then I got a white male. I just got an extreme situation where the male was very abusive to me on the first and second date it was quite extreme and very obvious. The date was angry at me rude had me walking on eggshells and something that was actually an extreme level of abuse for a date. Both of these psycho worthless advocates acted like it was no big deal and they didn't even try to assume that this guy was abusive they were almost apologetic and defending the abuser. It's almost like calling in and saying that somebody punched you out and these people are acting like oh well that's not really abuse abuse is this this person wasn't abusive they were just unhealthy. One of the guys acted like a robot I had to coerce him into stating that these people were abusive he continue to act like it was no big deal nose was acting nonchalant and ***. Is a horrible hotline with a lot of crazy people on the other end of the line beware of it women calling in seriously
Alinna
National domestic violence hotline abusive idiots on the other end
Many Abusive idiots work at this place and the sad thing is when women are actually in real crisis they do not help them and they take advantage of them. I called in because I had a terrible experience with the mail that abused me pretty badly and I needed some insight into what happened. There was a nasty female named Pearl and a few others who took my calls. The females on the other end of the line we're very abusive to me a few of them actually making me feel guilty and putting me down and another female actually constantly talking over me and interrupting me on purpose and then talking for long periods of time I don't know who creates this hotline or who actually trains these warped pathetic women who are counselors on this hotline but there are a lot of disturbed psycho people who work there who have No compassion or decency and are abusive to women who are victims of domestic violence. This hotline is horrible. I hope the witches who took my calls all get slapped and beaten by men they deserve it.
Anonim
National Domestic Violence Hotline Customer Care Review from Oviedo, Florida
Beware of the national domestic violence hotline there are some really weird twisted people working there. Sometimes there r awesome normal people there. Recently I called in to talk about a very obviously abusive situation going on. I've been dealing with a guy who is blatantly lying to me standing me up making up lies and false excuses and standing me up literally every single weekend. The same guy is then turning it around me and calling me a liar and saying that I'm playing games. The guy is also manipulative and has no regard for my needs or for my feelings at all. He also threatens to end the relationship when I confront him about all his bad and shady behavior His behavior is very obviously abusive and pretty absurd. Yet I've talked to several counselors on the national domestic violence hotline who are very confident to say that this is not abusive behavior. I don't know what kind of idiots they're hiring there but these people are smoking crack and they're crazy. One *** female told me that it's only abusive if they're manipulating you into doing something that's intimidating what the *** are they talking about. This hotline is a sham because it seems like all the young people that are on there have no *** clue what they're talking about. There are some really good counselors there are people but right now it seems like there's a lot of screwed up people on that hotline. I'm pretty shocked that this crazy female said this to me even worse at one point this abusive guy I asked him to take a picture of proof of his lies. Obviously he's lying and I asked him to take a picture because it was all you know I wanted to know if he was making up stories or not. One counselor there freaked out and said oh my gosh that is controlling behavior what?!!! A guy is lying to a woman cheating on her leading her on manipulating her standing her up and her request to take a picture is controlling??? I'm not kidding a lot of the people that are manning the domestic violence hotline are idiots and they should not be on that hotline because they are not helping victims out. There literally telling innocent victims that they're being controlling towards obviously manipulative abusers. Worse they're acting like the abusers are not abusive at all and the victims are being abusive what the F??? I hope someone that owns that hotline is reading this posting and does something about the really screwed up robots that are working at that hotline these people are not normal and what they're doing is abuse in itself beware people.
Anonim
National Domestic Violence Hotline Staff Review from Hollywood, Florida
I called tonight for the first time out of desperation of what I should do ( laws and what is considered domestic) the girl knew nothing made me feel even more embarrassed for calling. I thought it was a safe plass to call and get advice, I guess not all she said was go to therapy. I ask we'd have u ever been in this situation. She said "I'm not gona disclose that"wow thanks for nothing I'll just continue to get beat on
Anonim
Psycho females On this hotline beware
I tried calling the national domestic violence hotline to get help On an abusive situation with a partner. The crazy female on the other end literally told me. This isn't abuse and we only deal with abuse. I'm laughing like what? Of course it's abuse and she's crazy for saying that to a woman calling in. Just because the person wasn't verbally abusinf me she claims it wasn't abuse. I wish I knew her name but this c nut needs to be terminated right away as she is evil herself and abusing scared women who call in. I'm shocked at the number of evil sick people that exist out there. it's horrible crazy female in asked to talk to someone and she said there was no one else there. It's surprising there are abusers and sadists working on this hotline to terrorize women calling in. Hope these worthless devils on that Line get raped and have to call a hotline one day and get harassed. What kind of twisted sadistic maniacs exist in society today 180********