Namco Pools Overview
Namco Pools has a 1.6-star rating, derived from feedback provided by 139 customers. In the Pools, Spas and Plumbing Supplies category, it secures the 17th position out of 219 companies.
Rating
Contact Information
Website
www.namcopool.com
Phone
(833) 506-4212
30, Waterchase Dr, Rocky Hill, CT, 06067-2110, USA
Namco Pools Reviews
Shannon
Horrible installation and customer service
AAfter two failed installments and multiple filter failures, they strong armed my husband into signing a letter stating that after they send the next filter they are no longer responsible for the warranty of the brand new pool, which is still messed up from their last attempt at setting it up. This took them all of last summer to take down and redo- losing the entire swim season. Ive been reaching out trying to get them to at least credit the install, but they have been nothing but rude.
Donna
Pool Post missing screws
Good morning I took the cover off my pool yesterday which was installed last October and noticing that 4 or 5 pool Post are missing screws Would you please send somebody to put the screws in where they belong? I would very much appreciate it or call me, and we can explain what it needs to be repaired.
Murdoch
It's very chintzyNot satisfied with the quality of the pool very upset
I would like to return the pool I went back there the very next day my wife did I went back Tuesday I would like to return this pool and buy another one stronger pool this is not what I wanted very dissatisfied if you could help me and allow me to buy a more solid pool I would appreciate it
Rick
Worst Company I have ever dealt with!
NAMCO just sells pool components and not complete system. Numerous parts and components needed to install the pool were not provided on the original order and shipment. Every time I went to assembly a component parts were missing requiring multiple calls to the store to get the parts I should have originally been shipped. The installation crew is an amateur and a joke. They were supposed to install my pool at the end of June, the installer decided he was comfortable with the site for the pool and delayed the install 3 weeks. When the day came to install the pool he was a no show and the refused to install the pool altogether. Now Im waiting for a SECOND installation company to install the pool which may only be the end of August, just in time to shut it down for the year. So with all the *** pulled by Namco, I paid $20,000.00 for a pool I wont get to use this year.
Anonim
Customer Service
I called Westbrook Maine store approximately 4:15pm, was told open until 7pm, got there 5:55 pm, door was locked. Knocked on door, no answer, person came out approximately 6:15pm, told him was told they was open until 7pm, asked if he could go back in, I needed hose from filter to pool, mine blew *** and was leaking. I just drove 35 min to get there, he said no. There was 3 other people that came to store, to also find door locked while I sitting in parking lot and tried to call store to see if anyone there. So I wasted 1 hour 10 min(total trip), and approximately 2 gallons of gass @ $5. If they had said they was closing early, I would not have done that I will never purchase anything from Namco again, even if I have to pay twice the amount, and we share my bad experience with whom ever asks.
Jeanne
Your employees know nothing.
It's just the same year after year, employees who are not trained and know nothing about pools. After yesterday I have decided I will drive the extra miles and go somewhere else.
Anonim
Missing the liner
At the time of receiving the pool they did not send the liner and when the company I hired to install the pool came, they could not do the installation, I lost four hours of my work and all our plans were interrupted because we had to wait 4 days to receive the liner and 6 days to finally have the pool installed, I am very disappointed because I called the Namco store in Southington CT and I explained the situation to them and they agreed to find a solution to the problem, I waited a few hours but I did not receive a response from the store, it was then that I decided to call the central offices and file a complaint and it was them who I ordered the liner and they told me that I would receive it in 4 days, this whole situation was very frustrating, we had to cancel the electrician and now our backyard will not be ready to receive my family this next week as we had already planned.
Shyanne
Namco Pools wont Honor their Warranty and was Mislead
We purchased a expensive winter pool cover, Eliminator, on 6-14-20 with a guarantee 7 year warranty. Less the 2 years later, the cover materials are breaking down, becoming brittle, and is defective. I sent pictures and Namco Pools said it was caused by wind whipping and is not covered under the warranty. They only offered a $50 credit towards the purchase of another $300 cover! I have checked online with other reviews and many others experienced the same problem and they wont acknowledge their warranty and customers got stuck. A warranty protects your investment. I feel this is a breach of contract and as a consumer we have rights.
Anonim
Horrible service
Installation order was never booked. Pool installed August 16th, installers dented the pool. I keep being told corporate will call and I have not heard from them since that date. Was sold heater that was not compatible with my pool. I am about to contact better business bureau. Horrible makes me regret buying the pool from this company.
Joyce
Installations
Pool purchased in March with installation date of 6/10. Confirmed with installer. Got notice from namco they changed installers. Contacted superior pool in Auburn mass (Pat). Came on 28th graded to ground. Didnt come back for 4 days( after another call and complaint to namco manager. Dumped 2 buckets of sand. Also crushed 4 sonatubes and drove over hydrangea and septic cap. Called Namco - no help at all called comporate and they called another installer. Still no pool. No date !! No one taking any responsibility
Lee
STILL Need my skimmer installed
I had my pool replaced, because Namco installed the wrong pool. When they replaced the pool, they didnt bring the new skimmer. ever since the new skimmer was delivered- I have been trying to get them to come out and install it, but Namco will not answer my calls or emails. Next step Lawsuit
Anonim
Poor customer service , broken products
So we went to buy a proline sand pump. Was broken since day one kept throwing sand into pool. Only one way to backwash yet they say we backwash wrong. Could not find me in system despite much info. No call backs and when I finally did get someone they were rude and not helpful at all. Never will we shop there in Namco Attleborough Ma again!! Gave them lots of money over the years.
Anonim
Liars!!!
Said pool was in stock, delivery will be in two weeks. Months pass and still back ordered. They lie to take your money (money grab) and then treat you like crap when you request answers. My opinion is they are taking advantage of people - times are hard enough! I could have taken my kids on a little vacation with my limited funds instead of arguing with a corporate greedy machine. This is a very unethical company. Stay far away. they delete negative reviews on their Facebook page. SCAMCO !!!!!
David
Very bad communication and never told us the truth
We bought our pool in January it was promised the first week of May and We were told when we bought the pool we do not have to make a payment until install and we have made four payments already. We bought it in Salem New Hampshire and they never even Called the subcontracting pool installer and gave them our name. When we were able to finally get a phone number to the installer they had no idea who we were and they told us install in August. If my pool is not done this week I will be getting a attorney
Laura
Complaint
We ordered a pool June 9, 2020 and as many others NAMCO told us pool would arrive 2 weeks. It was August and pool yet to arrive. Tried to cancel as subcontractors to install pool were all booked for remainder of year and NAMCO customer service was JUST STALLING terrible. We received pool in pallet placed on driveway and put in basement booked to get installed this May. Subcontractors began installation and the liner provided does not fit my pool ! Ive been calling NAMCO customer service everyday and emailing different representatives and requesting to speak with a manager/sup and excuses every time. This has been so frustrating and the price gauging is ridiculous. Apparently there is a shortage, of liners. I told them they need to buy me one comparable to what I paid for or if they must empty one of there displays and give me liner w/extended warranty. Im going to file with BBB and file a small claims suit. Also suggest file with Attorney generals as NAMCO definitely does not care about its customers. I want this to be rectified. This has cost me time and more money ... I may not have a pool again this year.
Kimberly
Nightmare experience
I want to share a nightmare of a story involving NAMCO that began in late May when we decided to purchase a pool. Over 12-13 years ago, we purchased a pool from NAMCO and our experience was much different. My wife and I understood that the world has been much different since the pandemic and it would be unfair to have the same expectations dealing with businesses prior to COVID-19, but we feel strongly that NAMCOs level of customer service was misleading and at times unprofessional. On 5/20/20, we decided to go to our local NAMCO store in Salem, NH to purchase a pool. Initially, we looked at the Morada oval pool but after speaking with a store manager who informed us that specific model was presently out of stock and it was suggested ordering a slightly more expensive Quest oval pool. After a few weeks of not receiving a phone call on the status of our purchased pool, we decided to call NAMCO ourselves. So on 6/6/20, we called our local store and after several unsuccessful phone calls, our call was transferred to NAMCO headquarters and to our disbelief we were informed that the oval Quest model was not in stock and were given an option to switch out to the Morada model which is now supposedly in stock. We were then told that we would not see the price change on the new work order we received via e-mail because only the local stores are allowed to alter the price at this point. We were directed to bring a copy of the new work order reflecting the change of of pool. We were then given a full refund for the purchase of the original pool back on May 20th and were instructed to report back to the local store once the new pool arrives to make a new payment. Apparently, the store manager was unsure which model pool would be delivered, so we all agreed to wait. After two weeks of not receiving any phone calls for the new order, we decided to call our local store and was now informed that the Morada model isnt being delivered as expected. Apparently, NAMCO warehouse has a long back order of making pools because different models were not taken off the website leaving the impression the pools were readily available when in reality the models were out of stock. At this point, we understood the effects of COVID-19 and purchasing a pool in the summer of 2020 was not a realistic expectation, so we requested to cancel our order. Approximately two &;;;;;;;;;;;;;; half weeks later, over the 4th of July weekend, we received a phone message from the NAMCO warehouse saying our pool is ready and will be delivered on Monday, July 6th. We received a second phone call from a company called P Beach who requested that we give me them a call to schedule the pool installation. The following day on Sunday, July 5th, we visited our local NAMCO store to confirm the delivery of the pool and discuss payment. After speaking with the store manager, we were informed that it is possible a pool will be delivered but it is unsure which model, we were told NAMCO did not have time to cancel all the back orders and customers are now receiving their pools. The store manager suggested we wait until we find out exactly which model is being delivered and if we are still interested in keeping the pool then we should make a payment. On Monday, July 6th, a delivery of a Morada pool arrived but unfortunately without a pump, filter or a hose. We then called our local store to inform them of the missing parts and was informed that yes the warehouse is working at a fast pace shipping out pools knowing the pump/filters will be in back order but we can pick up the hose at the store. At this juncture, we were debating on whether or not to keep the pool because we felt the pool would not be fully operated this summer and why purchase a new pool that over the winter will begin the progression of wear & tear without ever being used so we were adamant that we will keep the pool but not make a payment until all the parts were delivered and we have a functioning pool. Our request was not unreasonable, we also mentioned that over 12-13 yrs ago we did purchase a pool at the same NAMCO Salem, NH store. We live approximately five minutes from the store and NAMCO has all our personal identifying information in their computer data base. After our verbal agreement, we called P Beach Install Company who initially agreed to install the pool on Friday, July 24th after their workers installed a pool at another customers residence in the neighboring city of Lawrence. On July 24th after not hearing from P Beach, we called our local NAMCO store and the install company again, now we were being told that the install will be done on Monday, July 27th. On Monday, July 27th, P Beach installers did arrive at our home and asked if we had a pump/filter, we informed them the items were in back order and it was agreed that the pool will be put together and they will have to return on a later date once the items arrive. My wife then called the local Namco store and was told their store is still waiting on a shipment from the warehouse in Connecticut and hopefully the filter/pump will arrive next week. The installers arrived on a day which was probably one of the hottest days of the summer, as gracious hosts we offered water and gatorade drinks to battle the heat. Prior to the installation, the P Beach spokesperson/administrative assistant named Joanna stated we needed to make a decision right away on purchasing a pool cove and a pad to protect the liner which we did at cost of $200. We later discovered these items couldve been purchased at a much cheaper rate at any local NAMCO stores as stated by the Store Manager and that we didnt need those items. We also had a separate fee of $250 because we were told that basically looking at our yard the excavation will be more than 6 which is not completely consistent with the language of the contract NAMCO has you sign as a customer before paying an installation fee ($2,000). Ironically, the excavation for our yard consisted of shifting the dirt from one side to the other side to create a flat surface for an oval side pool (12 by 24), there was no dirt that was actually dug out that required any removal. A disturbing discovery we encountered after the pool installation was completed was the countless amounts of smoke butts that were left all around the pool, an area where our two young children and other neighborhood kids play all the time. During a time that we are under a pandemic facing a deadly airborne virus. Another troubling discovery was a missing ryobi charger/battery that was inside the garage in close proximity to the pool boxes. I find it upsetting that the last time I used the rhyobi battery/charger was the day before on Sunday, July 26th to weed whack the yard after I cut the grass with the riding lawnmower. For that past two summers, the battery/charger has been in the same exact location inside our garage to be readily available for use every two weeks. I can say without a shadow of a doubt that other than the installation crew no other strangers have had access to our garage and until this day, it is nowhere to be found. My wife & I finally stopped searching and just ordered a new set for $76.05 at Home Depot online. Prior to leaving, the installers suggested and after we agreed, began filling the pool with water. Unfortunately, the water soon began discoloring without any infiltration. Two weeks later, the week of August 10th, we received a phone call from the local store manager inquiring about the pool and to make a payment. Again we were adamant of making a partial payment given that we still have no filter or pump and the original install has not been completed, the store manager said he would make some phone calls to other local stores and will call us back. We did receive a phone call stating that the pump & filter will be ready for pick up on Saturday, August 15th. We then called P Beach installers to complete the original install only to get grief that their company is behind and the install will not be done right away. We stated to Joanne that we are waiting on their company to complete their portion of the job before we paid NAMCO for the pool. In that moment, Joanne began insulting us and said it is immoral and unethical to have a pool that we havent paid for and payment should be immediately made. To say that we were highly offended by this non NAMCO employee is an understatement, not only did this person insult us, she pried in our personal confidential dealings with NAMCO. Joanna went as far to call our local NAMCO store and to a NAMCO employee named Karen who works in the warehouse out in Connecticut to make an issue of something that was not her business and was already known to NAMCO. This stress resulted in Karen, the NAMCO warehouse employee from another state calling us at a minimum on two occasions inquiring on something we believe was not her job duties nor her responsibilities. On Saturday, August 15th, my wife went to our local NAMCO store to pick up the filter and pump. At this time the manager asked to see a picture of the pool as proof of which pool was delivered, and he determined it was a Morada. After meeting with the store manager, it was agreed that we make a payment of $7,300 and we will make a final payment, the difference of $479.89 once the original install is fully completed. On Tuesday, August 18th, two employees from P Beach showed up to install the remaining parts after being contacted by NAMCO. They noticed that there was a black hose missing that was needed to attach the chlorine dispenser, and my wife went to pick that up so that they could complete the install. As they demonstrated how to use the dispenser, they also noticed that a filter was missing from inside it, said we shouldve received it, but told us everything will still run fine without it. At this time, it was suggested and agreed to completely fill the pool. Unfortunately, the following day on Wednesday, August 19th, we encountered another issue now with the pump. It appears to either be broken or installed incorrectly because water was profusely *** out, we immediately called NAMCO and it was suggested that we send a picture to the P Beach company. We vehemently refused to have any further communication with P Beach and suggested NAMCO who we paid directly as customers for the original installment call P Beach to come back to our residence to determine if the new pump is broken or it was incorrectly installed. Unfortunately, we now have a discolored pool with hundreds of dead mosquito larvae floating inside. We want to stress that the store manager, supervisor and the other employees at the local NAMCO store in NH have acted professionally and did what they could under these circumstances and limitations. We will be attaching pictures of the pool, and an e-mail we received from the NAMCO headquarters in Connecticut for the change of pools.