Mydeal Australia Overview
Mydeal Australia has a 1.8-star rating, derived from feedback provided by 605 customers. In the E-commerce category, it secures the 28th position out of 2408 companies.
Rating
Contact Information
Website
www.mydeal.com.au
Phone
+6 136 120 6131
Level 1, 446 Collins Street, Melbourne, Victoria, 3000, Australia
Mydeal Australia Reviews
Andrew
Bad after sales service
Purchased a home office chair for my 9am-5pm home office needs. Chair came advertised as - High Back PU Leather Executive Ergonomic Office Chair Padded, Soft Bonded PU Leather in Black Designed for ergonomic all-day comfort, this executive office chair is upholstered in quality PUV Chair arrived and after assembly found it leant back too far so you look over your monitors in a comfortable sitting position unless sitting forward and provides no back support in a normal sitting position. Advised the support team it is faulty and did not provide any lumber support and was told after sending photos and videos clearly showing how ineffective it was at my desk while typingI need to lose weightI should not assemble the product before asking for a refund if its not as described in the advertisementI need to look at the picture which show the back support angle and not read the detailed description of what the chair says it does for back supportI need to go out and purchase a additional lumber support for a chair that is advertised as providing lumber support Obviously not happy and $100 spent on about to be land fill waste. Oh, and offered $15 discount refund which never got refunded.
Patricia
Lounge
Still have not received my delivery of 3 seater lounge and chair could you please find out what is happening and let me know asap
Patricia
Loonge
Still have not received my lounge and chair an news on when it is to be delivered can you please chase it up for me.
Annie
Need to cancel order #943****
PLEASE CANCEL MY ORDER I MADE ABOUT ONE HOUR AGO. IT IS NOT POSSIBLE TO CALL YOU OR EMAIL YOU OR EVEN REPLY TO THE CONFIRMATION EMAIL!!! I HAVE A DISHWASHER I BOUGHT FROM MYDEAL IN 2021. IT STOPPED WORKING TONIGHT. I DECIDED TO BUY ANOTHER ONE FROM MYDEAL. I THEN GIT THE DISHWASHER TO WORK SO I DON'T WANT ANOTHER ONE!!! I AM VERY UPSET THAT YOU MAKE IMPOSSIBLE TO CONTACT YOU TO CANCEL!!!
Anonim
Need a new remote for electric fiteplace
This matter has not been solved yet I would like a new remote for the electric fireplace that we purchased.
LOUISE
Don't even answer
Contacted them directly after buying a pool cleaner that only worked three weeks on My Deal.com.au. Still waiting for somebody to get back to me...
Jade
Wil not give a refund on faulty bike!!! Rude and won't help
Updated by user Apr 19, 2023
I was emailed from escalations saying they won't refund me unless they have the bike returned. I have said I am unable to return as its too large for my car as they haven't organised a courier.
They won't organise a courier to collect so therefore won't offer me my refund.
This has just happened. So back to square one still.
Original review Apr 19, 2023
Purchased a bike on their online site. Delivered to me in a large box the size of a single bed. Put bike together and it has many stability faults, missing parts and sharp edging where it should not be. I have emailed and sent images as requested to the sites 3rd party seller, Masses International, who make and sell the bikes using MyDeal as their site. My deal group told me I have to deal with the manufacture they didn't sell it to me, when it came from Mydeal ... confusing and illegal. I was told they would return it and I would he refunded once they had the bike back up to 10 working days or more. I said no, I can't take the box in my car. It's far too big, so it can't happen like that. They won't refund me unless they receive the bike back and won't help me get it picked up by a courier either. This is also illegal to say. Their site says a refund is guaranteed on faulty items etc but they are lying to everyone. All I want is to send it back, but I want my refund before hand as I don't trust couriers delivering it or this company. But I can't get it to a post office so they won't help me anyway. This company is lying to their customers about refunds on their contracts and purchases. I am getting no help and being told illegal things. I have escalated to ACCC and A Current Affair. I am also contacting ATO and the fraud hotline has also advised this company has lied to consumers about refunds.
Anonim
Customer service
attempted to contact you over 7 times today , as soon as i got trough i was disconnected half way during the call. I really don't want to talk to someone in the Philippines, i want to talk to someone in Australia. It says a lot for shopping on line, from now on i will shop (even if it means paying more)at a store were you get what you pay for on the spot and if you have a problem you can just return it to the store.
Anonim
Took my money when i never ordered any thing.
I only looked into a bathroom vanity, never added it to my cart and didn't go to checkout. Next day i received a text from my bank saying that over $500 was in pending stage from a secondhand mobile phone seller. A lot of emails back and forth and still no answers on how this can happen. While they are going to give me my money back i don't know how this could happen in the first place. How can someone take your money if you never ordered anything.l
Inga
Do not purchase from this company
I have ordered sheets advertised as 1200 thread count and in arrival they are microfibre. They are terrible quality and nothing like advertised. I contact the supplying company and MyDeal but no refund only a credit note plus I get charged a 15% fee. I have lodged with Fair Trading. Disgusting.
Michelle
I have received the wrong bed
Complaint I was sent the wrong bed. I have rang 4 times and not gotten any replies or any satisfaction all I want is the correct bed. I am an aged pensioner and widowed I needed a new bed my old one we had for 43years and I have nerve damage to my back the bed I ordered had the height and I liked the design
Rachael
2 horrible items and no return process
They sent me 2 wrong items - one was such bad quality and the other was completely the wrong item. They sat in my kitchen for months while I tried to return them. I sent numerous emails that went no where. I called multiple times to try and get them to pick up the items that sat in my kitchen for months. They literally refused to pick up the items. They are a scam company. They don't hold stock it comes from other companies so just buy direct from the company that sells it to avoid what happened to me! They blocked me from posting on their socials and they just block everyone who tries to write bad review. If you want poor quality products or wrong items then by all means buy from mydeal. I was forced to list the items on marketplace to recover my costs. I urge you not to buy from this company.
Anonim
Seller wasn't put my money bk in my bank account
Would my money bk in my bank account today please like was told it would be in todays I getting very *** off I need that moneyto get home from my holiday If not goin bank today takin further
Zandra
Unsatisfactory
I have ordered a cookoo clock and it arrived no instructions and it doesnt work. I have tried to contact you and I have got no response either by phone or email. I will never be using my deal again
Briani
Have not received my order, was shipped twice with an incorrect address.
I ordered a Dyson Vacuum from My Deal and after waiting a week the Postman rang me saying he couldnt find my home, the had put the wrong suburb on the address. It was returned to the sender. Customer Service told me they had sent out another. After waiting another week I have just been notified by the Post Office that again it has been returned to sender because it was incorrectly addressed. AND the Customer Service line is not accepting calls. Dont waste your time!!!
Olga
Run by an offshore call centre so no support.
The MyDeal website states they are based in Melbourne but the "support" is through an offshore call centre only and they do nothing to assist a buyer that has been sold an item not fit for purpose except to tell you to send it back at our own expense. There is no way to escalate - you are stuck with a call centre worker. MyDeal also "moderates" its reviews. The seller in my case was Sello Products that has awful Google reviews which doesn't bother MyDeal apparently. DO NOT shop here!