Molly Maid Overview
Molly Maid has a 1.5-star rating, derived from feedback provided by 240 customers. In the Cleaning Services category, it secures the 6th position out of 276 companies.
Rating
Contact Information
Website
www.mollymaid.com
Phone
(800) 886-6559
3948 Ranchero Dr, Ann Arbor, Michigan, 48108, United States
Molly Maid Reviews
John
I was overcharged for work that was worse than worthless.
My credit card was charged more than $300 for a one-time cleaning. The first time I ever heard or saw that figure was when my credit card was charged; i.e., no estimate given beforehand, no information from the maids. Of course, I can't get even a partial refund because it's not their "policy" to provide for this. When the maids arrived at the front door, I first showed them the carpet a few feet from there, which had an area of stains about 2' by 4', and told them our top priority was to get rid of it. After they left, about half the area had been left untouched. My second most important request was to leave counters as they were because we wanted to be able to find things where we had left them. The best I could think of to express this, inasmuch as I am not fluent in Spanish, was to say emphatically, while gesturing parallel to the floor: "Leave everything above floor level just as it is!" They rearranged everything on the kitchen bar and counters and on both bathroom counters and I had to waste almost two hours the next day trying to find the items we regularly use. About a dozen things had disappeared, including body wash, toothpaste, and at least one bottle of medicine. These were all above floor level--on the cabinets, the living room shelves, the showers, etc. I stayed in the office, not wanting to look over their shoulders and kibbitz. They hadn't told me how long they expected their work to take, and then left without giving me any chance to inspect the work. They left only a negligible part of the area untouched, the way I had requested. Immediately outside my office were scuffs on the tile floor. I pointed them off, but they kept going, and when I called after them "Is it okay with you folks to leave areas on the floor dirty?" One of them loudly called out, over her shoulder, "Your house too beeg." So, to summarize, they gave me no idea how much money this was going to cost me; they did next to nothing that they were supposed to do and did plenty of things they were not supposed to do. And then one of them gave me attitude. It should go without saying that my wife and I absolutely will not waste another penny with Molly Maid. The "work" (a term I use loosely) those two were paid to do was not simply worthless; it was much worse than that.
Tavish
Poor cleaning and no recourse
I hired Molly Maids for a deep clean prior to having company. It was the worse cleaning job I have ever had! What did they leave dirty? floors, mirrors, sinks, toilets, furniture, counters, etc. I took pictures of the dirt that was not cleaned, sent them to MM, and was told they would come back out and make it good. Unfortunately, I was not going to be home the next two days, and then my company was arriving. They WOULD NOT give me a refund (I paid them $260 plus I gave the girls a tip--not realizing what they had left undone.) They should be ashamed for not giving me a refund as I had to clean the house myself before my company arrived. I would not recommend MM as they gave me no reasonable option to recover the money I wasted on their service (or lack thereof.)
Lisa
Service didn't show up on time
The estimate time was between 12pm and 2pm. They were going to give me a call 30 minutes before they arrived. It has been 30 minutes over the time frame and no call. I tried calling but no one will take my call
Anonim
Very Unreliable
I received a call from a Molly Maid representative at 8pm. I set up the appointment, confirmed with a credit card and was told "We absolutely service your area." A few days later, right before theappointment, I received a call stating we don't service your area. When I told them I was promised they service my area, I was told "The person making the appointment was confused. Unfortunately, we are all not on the same page as a company." I wasted time waiting for the appointment and turned down other cleaning companies because I thought this was a reliable company.
Anonim
Unable To Actually “Clean” A House
After bragging about how popular she was, and stating outright that she had lots of other houses to clean that day and so couldnt be bothered with the kitchen baseboards, she had a hissy fit. I had asked her to please pull out the under bed storage boxes and vacuum there. I had told her that at my old house we had been traveling and got bedbugs one time, so I was worried about that. She refused to clean because we had bedbugs, and to call her boss. I called her boss who defended her behavior. She had seen some black stuff behind the headboard. So I pulled out the headboard and found some dust and a dead water bug. She got hysterical and began to accuse me of verbally abusing her. When I asked her to leave my house, she threatened to call the police. I kept repeating, get out of my house, until she left. I later found a smear of cat *** which is what she actually saw, and refused to clean up. I wouldve cleaned it up if she had told me the truth. I happen to have a very nervous rescue cat who may have been under the bed and got spooked by the vacuum cleaner. These young people who clean houses these days never learned how to clean. Gone are the days of decent house cleaners. I guess theyve never had children so never had to clean up after them when they pooped
Upset
Orlando Seminole County - Molly Maid
Updated by user Nov 29, 2021
This home is for stroke victim and they mistreatment for customers with disabilities is awful
Original review Nov 29, 2021
BEWARE! Company is a scam and will not support their customer. Worse service EVER!! Please do yourself a favor and DO NOT USE THE COMPANY. I spent $200+ to have my downtown luxury highrise penthouse cleaned and they did not fully clean it at all. Very disturbing! I immediately called the office to advise, sent proof of multiple photos and was called a liar - the office manager specifically said "My cleaners have been with us a long time and it's hard to believe that those stains were left". I've sent multiple photos and the response is that it is hard to believe. Very unprofessional! The actual Cleaners were unkind and had attitudes the entire time. I have cancelled my multiple properties from this company. Their behavior is truly unprofessional. They cannot come out and re clean due to they have "other" obligations. So I wasted money on a half clean. A RIP OFF!!! Do not HIRE them - they will steal your money and won't clean your home and call you a liar. The entire staff is un professional. I requested to speak with the owner and they cannot contact them until the next day. Unbelievable.
Anonim
Poor service
My daughter had her house cleaned by Molly Maid. She FaceTimed me and showed me *** left in the sinks and tubs, crumbs and dust left on counter tops and floors that hadnt been touched. There were 3 cleaners! She called and asked the manager to come and see, he said thats not going to work for me, Ill cancel your service. WOW!
Anonim
Poor workmanship
I want to reach out and tell you what an awful job your business is. They are sloppy, look right past things that need attending to. No one speaks English so you can ask them to do something you see they've missed. They come in too fast to do a good job so they can get to their next one. I will be dropping the service as soon as I can find one to replace yours. I'm very disappointed. Karen Amell Eden Prairie MN. 55347
KARL
Not satisfied
for those of you that are trying to get a rental home cleaned be aware that molly maids of Victorville does not lean stoves or dish washers light fixtures won't be cleaned , if you have anything like tape on your windows it will not be removed so if your looking for thorough cleaning do not call molly maids of Victorville.
Emma
My House was Filthy
I paid $355 for Molly maids to come clean my house and they did a HORRIBLE job. They left the whole house filthy. I gave them pictures and they didn't care. I had to pay full price for a half clean house.
Anonim
Never received clock. They ssid it had shipped.
Ordered for Christmas 2020.. ordered in Octtober. Can not believe this happened. Ewould not reccomend to anyone!!!
Tiffany
Needs to be said
point blank asked for my final check and she denied me saying I had to turn in my shirt, plus all of the equipment and cleaning supplies are old. And honestly although of teams half butt clean the houses to give the appearance of looking clean
Sherry
Did not receive product
I purchased an ammo clock from this company. I kept checking in the order status. After 6 weeks I contacted the company. I was told the the product would be shipped soon. After another month I contacted this company again. A week later I received an email stating it shipped. After 2 weeks I contacted this company again. I received no response. After a week I contacted this company again. No response. Stay away from this company. Looks as if I've lost this money.
Anonim
You were hired by the seller to do a cleanup for me to move into my house. For some reason you did not do a thorough cleaning of the house. The minute I walked into my kitchen I could see the dust fur
Dust fur in the kitchen on the refrigerator, bathroom mirrors partially cleaned, oven partially cleaned, windows with streaks. What is going on with Molly Maids?
Debra
Never received order and never replied back
Placed an order in November that I never received and I contacted your company multiple times and never got a reply back
Rita
Order placed Aug 2020
I ordered two Christmas presents in August 2020 and as of 12/15/20 I have not received them yet! They sent an email on 11/9/20 saying there was a delay and if I wanted a refund or wait until more weeks for the order. I emailed back that I wanted to continue with the order. I have tried emailing them several times in the past week, but no response and I cannot locate a phone number in order to call them. DD