Mohawk Industries Overview
Mohawk Industries has a 1.5-star rating, derived from feedback provided by 66 customers. In the Flooring and Tiling category, it secures the 9th position out of 152 companies.
Rating
Contact Information
Website
mohawkind.com
Phone
(800) 241-4494
160 South Industrial Blvd., Calhoun, Georgia, 30701, United States
Mohawk Industries Reviews
Anonim
Warranty is BS! Claims dept lies!
We bought the waterproof laminate flooring because we were putting it in a bathroom and laundry room. Well not even a year into living in our new house and the edges of the floor are coming up. It's like the seams are swelling, and not even in the areas that might get water drips! The guest bathroom is totally fine, but the kitchen, hallway, and other high traffic areas are really bad. Mohawk sent an inspector out after months of us asking, and the just denied the claim stating they found pet urine in the "problem areas." #1, we don't have indoor pets!! So their claim is a lie! #2, the problem areas are most of the house...so there was imaginary pet urine all over my house? I don't think so! I'll be fighting this. Never again will I buy from Mohawk!
Ryan
Mohawk Takes No Responsibility for Faulty Flooring
Since July of 2020 we have been working through Lowes asking Mohawk to take financial responsibility for a flooring that was properly installed throughout the whole house but continued to come apart at the butt-end. Not just in one spot...throughout the whole house. After many rude communications with the Mohawk team, we ask Lowes Corporate to step in and represent our interest. This is when we realized the poor ethical style of this organization. An inspection was scheduled to confirm the flooring's faulty construction, and a day after the inspection was canceled. Mohawk told Lowes that because this was a rental, the warranty was voided. Perfect scape strategy. However, this was a brand-new construction, and we have had a tenant for less than one year (a single mother with a 10-year-old) Regardless of the tenancy,a flooring installed in 2020, failed six months after (while not rented) and how does an organization like Mohawk take the chance to crush real estate investing organizations with this answer. Our request was simple, reimburse the cost of the product, and we will use the funds to have a flooring person glue together all the seams. For us, a happy tenant was not worth disturbing to remove the full house flooring to replace the flooring with another choice. The bottom line is, if you have a rental property, read the Mohawk (point 3 font) contract statement. Although you won't find the statement that says... Installation on Rental Properties Voids The Warranty, the organization will wash their hands and say that this is in the warranty agreement.
STEVE
Pergo floor issues
-Seperation of Pergo Outlast -installed by myself and pro (aprox 1200 sg ft) -problem is in about 200 sg ft -mohawk customer service will not help -claim I need to go thru Home Depot -will not honor warranty
Aydenn
Allergy question
I seem to be allergic to material in my brand new rugs. Any tips for resolving this would be appreciated
Alena
Technical problems with device.
I'm trying to connect with Mohawk Industries already two months, but they are in no hurry to answer. After the update, my iPad is locked by their organization. Apple support recommends connecting with organization to unlock.
Anonim
Inconsistent pattern and surface finish
A complaint from my flooring co with iPhone pictures were submitted to Mohawk for review. The complaint was denied and I was told to get an independent contractor at $500.00 to review my vinyl sheet flooring. My builder Cory and two men from my flooring co all said there is a problem with my floor but still the complaint was denied. Whats going on, is the flooring company hiding something? Did they order cheaper product then we approved? I should not have to have a $500.00 charge when my flooring is defective
John
Safety hazard of Heritage Kitchen Mat
I purchased this kitchen mat at Costco. I did not notice the issue immediately, but my wife and I soon began tripping over the edge of the mat. After inspecting the product, I noted two of the edges were 1/2-inch or more above the floor. I left it in place for a couple of weeks, thinking the raised edge would eventually settle to the floor, but it did not. The tripping potential is so great that I had to remove the mat from service. My wife and I are not young anymore, and a stumble on this mat could cause a serious fall injury. At this point, I am considering reporting the issue to the CPSC.
jon
Very upset about the poor quality of the vinyl flooring from Mohawk.
We purchased vinyl flooring for our kitchen from Lowes. The last year or so, we've noticed that the flooring was buckling and wavy. Originally, when we purchased the flooring at Lowes, we were told that it was made by Armstrong and had a 15 year guarantee. However, when we called Armstrong, they said Mohawk was the company to contact at this time. The manager of the flooring dept at Lowes contacted Mohawk for us and last week they responded saying that they would not help us resolve this issue! He was upset also! In fact, on October 30,I was connected to a representative named Debbie from the claims dept at Mohawk, and she was extremely rude! I told her that I just wanted someone to come over to straighten out the floor. She said, "I told you that there is nothing we can do for you!" Then she hung up on me! What a nasty girl! I then spoke to a very nice guy named Jimmy in the Consumer Affairs Dept. He suggested writing my dispute, which I'm doing now. Please help us with this matter so we can enjoy our kitchen once again! Sincerely, Jon &;;; Irene Herzig Our Claim # R-787****. 516-302-**** jonaherzig@***.com
Dee
Karastan carpet is cold on feet.
Defective material as it retains cold temperatures. I have Weirsbo heat in basement. Unless standing on a warm spot the carpet is cold. The concrete was warmer than this carpet. I want this carpet replaced. My feet are cold.
Richard
Mohawk 5-inch tagliare eucalyptus flooring
I will blow up the internet to inform people how bad Mohawk engineered hardwood flooring is and how they do not stand behind their own warning I've had a floor installed for approximately two years that cost me around $10,000 that is now shipping and peeling and just overall a complete mess on top of that this floor is discontinued now so even with their lifetime finish warranty they cannot honor that their own installer who is authorized by then said this is the crappiest floor he has ever seen and he will not install it again well that's blatantly obvious considering it's no longer manufactured and yet they send out an inspector on their terms who finds nothing wrong with the manufactured product big surprise there my own two independent inspections found that this is an inferior product for flooring hands-down poorly made and poorly constructed there is no proper way to install this without having problems there excuses that it's not their issue I unfortunately now have to refer to my attorney and file suit to recover my losses I wish and manufacturer would stand behind their product is I do with anything I build
Steve
Not Water resistant like sample
At the store was show a sample of Smart Strand Carpet, poured water on it, the water beaded up, we though Great! But when it was installed, tested it, water soaked right it. Our store sent Mohawk a sample of it, they tested and said it did not reserve the proper treatment at the mill, and would replace, so great, but we test d the replacement, same results.... one color had some resistance to water, not at all as good as the sample, but some. The other, none at all.
Anonim
OMG , no customer service can be any worst
Installed cashmere mohawk carpet thru home depoy 3 years ago, with a 24 year warranty, what could go wrong if it cost me $4,500.00 for 75 sq feet. LOL. My carpet is 3 years old, has lost texture tension , worn, faded, matted, and even with best of care it looks 15 years old. Mohawk claims is the worst with excuses and lies. Im getting no where with my claim . Its been a month of calling them and no matter what number i call i get a person, Vanessa, who said she handles ALL claims, Vanessa must be a common name in Georgia. She always has a excuse for anything you question. So full of hog wash. I intend to go public with my complaint, if not resolved in next couple days. Home depoy sold me the csrpet and stood behind mohawk when i purched the carpet, where are they now ?
Allan
Resolved: Very Disappointed
Updated by user Apr 04, 2019
Mohawk and my local retailer agreed to help with the second moving of the grand piano. Thanks!!
Updated by user Apr 04, 2019
Update. Apparently people and companies do read reviews!
I have to say I'm satisfied now. My local retailer worked with Mohawk and have resolved the issue to my satisfaction.
Original review Mar 04, 2019
Purchased Mohawk Vintage carpet in October. Had to move a 1200 lb grand piano up a stair to allow for install. Carpet installer did a great job. It was evening and everything looked fine. I brought in a crew to return the piano to place. The next morning, with light coming through the windows, it was discovered that the carpet was flawed throughout - lines from a "low row" every few inches, The company admitted it was a flaw, but was unwilling to do anything about the very expensive proposition of bringing in piano movers TWICE to remove and restore the piano. The offered a small amount of financial compensation. So I was faced with either shouldering the expense of moving a piano - again - twice, or accepting the 'compensation' and living with a flawed carpet. Either way, I get burned and the company walks from a problem that they should have seen if there had been adequate quality control on their end. Don't they look at this carpet before sending it out? Would not go with Mohawk ever again.
marcia
Class action lawsuit? I am in
My durastone floors began cracking within a year. They are about 7-10 years old now and have light spots where surface color has worn off, nicks,dents and scratches ( I have furniture pads on chairs). We are not at all happy and no one has responded. the place we got it has gone out of business. We will not be able to afford replacement of these any time soon. Warranty was worthless. I would love to know if there is any way to darken the light spots so they do not show or to fill cracks and chips. MP
Rodney
Luxury vinyl flooring is a joke
Wife and I built a new home, up graded to the Mohawk luxury vinyl floor that was defective so paid for another upgrade to a thicker luxury vinyl it’s defevtive currently sitting in a 14 month old home that is completely unlivable and fighting with the company that sold us the flooring, at this point we have no faith in any Mohawk product nor the company as a whole
Carol
3 Year old Stablehand Platinum that need to be trashed!
I awake in the morning to a bedroom carpet that looks older than the 35 year old carpet I replaced. And the wear looks worse every day. It's so worn looking that it depresses me to look at it. In another bedroom the carpet is more than 15 years old that has been cleaned, maybe once, but it shows little to no wear. I complained to Oscar's Carpet One. The manager's response was to e-mail a picture. I did so that day early September. Never heard back. I called Mohawk direct. I was shocked by the matter of fact attitude of the Mohawk Claims Representative. She simply stated that the carpet should have been cleaned 3 times by now. Carpet I purchased 4/27/2015. Installed 4/29/2015. I had it cleaned once May of 2018 only because a Carpet One rep. said it needed to be cleaned once every 2 years. The carpet was looking flattened, without bounce, no life. So the "20 year Platinum series Warranty" is void on a Stablehand Platinum series carpet. I was NOT told it needed to be cleaned every 2 years "professionally" or I would not have purchased that carpet. Who has there bedroom carpets cleaned every 2 years.