Mobility Plus Overview
Mobility Plus has a 1.7-star rating, derived from feedback provided by 60 customers. In the Pools, Spas and Plumbing Supplies category, it secures the 34th position out of 219 companies.
Rating
Contact Information
Website
www.mobility-plus.co.uk
Phone
+44 808 271 7645
Independence House, Burdon Way, Stokesley, England, TS9 5PY, United Kingdom
Mobility Plus Reviews
Barton
After registering a complaint at being fined 550 pounds for cancelling a changed design by the second visitor
Our first visitor John Wick 7th Feb 2023 gave us one design, we then paid a hefty deposit. The second visitor Steve McGee 15th Feb gave us a different design which was not appropriate for my husband if he becomes a wheelchair user. When I canceled it I was told I was outside the 14-day cancellation time from John's visit rather than the second visit which changed the design and deemed the first as 'dangerous'. I have to warn you that mobility Plus find a way of not answering your complaints. I was told to contact qusss to make a formal complaint but then mobility plus didn't take my calls, didn't reply to emails so they have made it impossible for me to complain and impossible to get back my £550 for 2 inappropriate designs. PLEASE DON'T USE THEM.
Ronak
Refund discrepancy
I rented 3 wheel scooter from Mobility Plus North Scottsdale to celebrate our 61st wedding anniversary. on Monday February 13 2023 .However on Sunday morning February 12 2023, I had to take my husband to emergency where he was put in hospital for internal bleeding. He was unable to travel and I had to cancel scooter rental. I was told I would receive 60% of my rental fee but I only received 50% of my rental fee. The contract has a 10% and 30% cancellation fee nowhere did I see a 50% cancellation fee .Can you please explain why the extra 10% is charged? Very disappointed and unhappy customer. Mrs. Dorothy Hadley
William
Thanks
Just to say splendid job done by fitter, rubbish cleared away and job completed in a day. Just waiting for tiler now to finish off. Fitter explained DHL would deliver tiles and tiler would complete work. Well pleased Bill
Nareshkumar
Forgot password
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Anonim
Appalling company
Paul Fury the man that sold the bathroom told nothing but lies. "We use all our own men so there is no delay". What should have been 6 weeks, promised by Paul took 6 months. The bath I chose was not suitable with a shower screen. Paul had been in the business for 25 years so how come he didn't know the screen would not fit. . So I was UPSOLD another bath that was suitable for a shower screen. I paid £14.000 for the bathroom. I was told it would be 2 men and would take two weeks. 1 man turned up and he was contracted in by mobility and he was pig sick of them.. Two days he stood waiting for the bathroom to turn up. He was on the phone non stop to mobility and they was fobbing him off. The boards I was told was not available and was told to pick something else. I stood my ground and they got them from a different suppplier. Everyday JASMINE rang and her first words was I A SORRY this is not turning up, this has been delayed, until I did not answer her whinney voice.THIS IS THE WORST COMPANY I HAVE EVER HAD TO DEAL WITH. DO NOT DEAL WITH THIS COMPANY, OR THEIR SISTER COMPANY.. Absolutely crap company.
Robert
Unsatisfactory work and appalling lack of after care service
Installation in July 21. Appeared satisfactory but was rushed into completing paperwork when Andraous the fitter wanted to go. Subsequent queries re workmanship - office not helpful. Jon Hayday visited and instructed repair work to be done. Nothing has happened despite him chasing it up. Wrote a letter of complaint to Lisa Thompson, Care Advisory Manager, on 27 September but no response to date.Will now report to the Ombusman.
John
Cruel level of service when they have your money
My parents are both 87 years old my father has Parkinsons disease and my mother has diabetes and neurasthenia. They are both housebound have poor health and both disabled. They bought a walk in shower 4 or 5 years ago due to their disabilities. They had the guy with a shiny suit coming in to sell it. They paid a bit over £7k for a shower fitted in about 2 days. (somebody is making a substantial amount of money) 4 years later the pump is not working. On Monday 11th October my mother ring to ask what to do they are put on a waiting list, they have called frequently been passed from pillar to post nobody taking ownership, to help my poor elderly parents. British gas homecare were called 19:30 Monday to check if it was a blocked drain. Dynarod came advised it was not but a shower fault that was all completed by Wednesday. But still no activity from mobility plus. The guy in the shiny suit promising all the benefits and services is nowhere to be seen or heard. My conclusion is they are poorly managed which comes across as not caring and , their telephone staff are not empowered to get stuck in and fix the problem only be polite and useless. (They must be frustrated) I phoned them twice with numbers from their website 0808302**** - not accepting calls from this location l (I am based in Peterborough UK) main number on their website ... further frustration The guy in the shiny suit never told them about this. Not impressed. My advice look elsewhere
Laura
Disgusted at leaving elderly couple for weeks without bathroom
Why start a job before youve got all the materials needed for the job - leaving my parents without a bathroom for weeks. My mum has carers coming in four times a day, and they could only use a small vanity sink in bedroom to care for my mum. Shameful customer service very quick to take large chunks of money before job completed. bathroom still not finished. My parents are in their mid 80s my dad is so stressed and tearful with disastrous choice to use mobility plus bathrooms. Dysfunctional company. Please do not use this company. So Angry that they can do this to vulnerable people and so upset to see my parents struggling to cope for weeks and its not resolved yet. Even the contractors that started the job were heard on the phone complaining to mobilityplus about lack of materials to finish job.
Les
Delayed installation
Ordered in July, keep delaying insulation last time 5/10/21 I stated over a month ago my disabled daughter needs to go into respite care while the work is done. I can not keep changing the arrangements. Very disappointed with this company. They have had a substantial amount of my money for over 5 months now. I am seeking to cancel the installation. LT
Anonim
AVOID AT ALL COSTS
Total con. Took out shower but took 5 weeks to put a replacement in, terrible customer service and threatened with court action instead of resolution.
Anonim
I put in a complaint
I put in a conplain but no body seems to care about it tired of keep putting select on the try Lot of money last time I phoned they put phone day think Yoo are not very good so stressed with this don't need this been trying for help water was leaking fro bathroom airing cupboard and bed room airinging cupboard still smells so so in happy
Anonim
Load of crap
Had them out so many times my shower tray was leaking for 3yrs water was going under the shower by the sealing into cupboard then into bed room so lucky did not fall threw the floor had them out lots of time did not care as long as got there money would not tell any body to use them load of crap should come and sort it out after spending a lot of money trading standers said look at 2015 law most OAP have to be careful with money I had to get a loan
Anonim
Fed up of being lied to time after time
The shower is still under warranty and the pump has gone leaving me without a shower for 10 days lm a disabled person and l work for the NHS so l need the shower we have had every excuse you can think off from contacting the engineer to we are not under warranty all is well when you are after our money you have got that it all goes to pot this is not a good relationship with your customers it's shody. I'm disabled not brain dead.
Sandie
Complaint
I am very unhappy with the amount of time it is taking to install my bathroom. I placed an order on 22/04/21 with Paul Fury and paid the deposit £5769. I said I wanted as soon as possible and he told me it would be six weeks. Duncan Walker came on 15/05/21 to inspect the bathroom and he told me I could not have the bath I chose because a shower screen could not be attached. Duncan was very helpful and I chose the Rushmere instead. It is now 13 weeks since Paul Fury came and 10 weeks since Duncan Walker came. You have not attempted to update me in any shape or form. I telephoned you and was told the bath was expected on 10/08/21. This is completely unacceptable. I went with your company because I mistakenly thought you was geared up to the needs for the elderly and that you would be quick and efficient. I have been misled from day. I would like a full refund of £5769 so I can get a company who will honour their agreement.
Anonim
The total lack communication
AThe that Mobility Plus fitted for us has a major leak under the bath the connection to the waste is not fitted correctly, we realized when the side panel was removed that the bath has been incorrectly fitted the bath was under a three-year warranty, but we were charged £120 call out charge the plumber who attended spent more time on his phone than trying to fix the problem he said that he did not have the necessary parts to-do the job we were told that they would charge £50 per hr, but he rang the office, and they then told me it would be done under the guarantee, and they said they would book a slot for the 28th May but failed to turn up, and I then left my report on Trust pilot, and again I was told they would be in touch with me after the holiday on the 2nd of June meanwhile the plumber had knocked *** in my wall and left the screws that hold the toilet basin in place out, just what kind of company is this I will have VE to employ my own surveyor to inspect the work and someone competent enough to carry out the necessary work.
Anonim
Agism and threatening sales person in my home
Firstly I have raised these issues with the company but feel nothing was done and want to prewarn others. This company belong go a group who offer bathrooms and wet rooms targeted at older people and those with disabilities. On making initial contact I received a call from a lady who asked how old I was as I sounded too young and their services were for older people, even though Id checked their site and they said they were for people with accessibility issues, which was me as I have a disability and can't access a standard shower, and the items shown were what I was after. When I feed this back I was advised that training would be given. I went ahead with a no obligation quote appointment. Due to wanting my husband there with me we arranged to book an appointment for when he got home from work, which we were advised was no issue. The appointment was with a man called Peter. Please if you have an appointment ensure someone else is there with you. He went from polite, but not listening to me, to very aggressive and threatening. He didn't listen to what I NEEDED and when I tried to ask questions to ensure what I would be getting was accessible for me, he told me to not worry it was all in hand. When it came to money he wouldn't talk to me, only my husband... Unfortunately for Peter I actually earn more money and he was talking to the wrong person, completely ignoring me. The whole time it was like I wasn't even there and he just wanted me to be quiet. I was told by him I didn't want a wet room as they look horrible. I argued that I has seen nice one and when I said could I show him he ignored it and told me I wouldn't be having a wet room. Costs seemed plucked from the air. Things thrown in that I didn't want or need. Free shelf, free sink, free flooring. Then suddenly the price dropped when he worked out an interest free payment plan. He wouldn't give us a break down of costs, just a bulk price. He then started filling out a form and asked financial details, I asked if he needed them now as we wanted to think about it. With that he flipped and became threatening. He told me he had come out late to see us, we had wasted his time, if I didn't accept it there and then the price would go up and I would have to wait months before he could come back, even though I told him I only waited a few weeks for him which I had delayed myself. He then said *** to me under his breath! Then was so rude to us while he packed up and left. No one should be subject to that especially being threatened in your own home. I was so upset and panicked when he left. I reported this to the company and explained that I was even thinking or reporting him for his threatening behaviour to the police. It seems nothing came of it with the company and I guess he is still working there. Please have someone else with you if you do go with this company and if he is coming to visit. I wouldn't want to be in the same building with him or wish anyone else to with the sudden attitude switch he had. Luckily I did my research and found a company who wasn't linked to this group of companies, who have done my bathroom as I asked and needed. The bathroom Peter told me I needed wouldn't have been accessible at all.