Midland National Life Insurance Company Overview
Midland National Life Insurance Company has a 1.5-star rating, derived from feedback provided by 102 customers. In the Insurance category, it secures the 88th position out of 868 companies.
Rating
Contact Information
Website
www.midlandnational.com
Phone
(866) 780-9162
One Sammons Plaza, Sioux Falls, South Dakota, 57193, United States
Contact Midland National Life Insurance Company Customer Service
Midland National Life Insurance Company Reviews
Anthony
I need a copy of my term life policy
I like to receive a copy of my policy. You guys said it takes 3 to 5 days to get in my email This the 5 th day I still do not have. I really do not know why it would take that long anyways.
Anonim
Delay in settling claim and different person every time I call
I filed a death claim for my husband who died abroad. I sent them everything I had to verify. I have only one original of the foreign documents and now they are demanding that I entrust this precious document into the hands of the USPS. There was other life insurance on my husband and they paid with a copy of the certified original document from the Department of State and a copy of the foreign documents. My last conversation with a representative she insinuated that this could be a fraudulent claim. We have been paying premiums since 1999 and I sent proof of cremation and this is the treatment get.
Marie
Make a payment
There was a dispute why I was put in Grace where I have automatic payment every month. The assistant requested a review of my policy because she felt my policy was put in grace in error. She suggested I call back next week after the review. I explain I do not want to lose my policy. She assured me I have to April 30. I offered to pay my monthy payment. She stated she could not take a payment til after the review.
Donald
Inquiring about an existing policy
Re: policy number 150307**** for Joyce Hyson. My daughter printed a 'schedule of benefits' document from your website. She determined that Joyce would have a death benefit of $175,000 until age 88 if she stopped making annual payments. Is this information correct? Thank you.
Bobbi
I moved and am trying to change my address
I have been held on the phone for over an hour for two days and no response. Today I have been trying to locate on line how I can change my address for 1 1/2 hours and cannot find anything. This is rediculous.
Anonim
Call Wait Time
I have called customer service several times (different #'s to try and get through), and have waited 30 each time at least, to get a rep on the line. As an agent/customer of Midland this has been very disappointing!!
Oulaivanh
Outdated Company with Horrible Customer Support
Updated by user Jun 27, 2021
Update: they sent us a letter detailing our removal from their automatic draft system to a paper invoice set in quarterly payments, this is in response to our letter of instruction, we asked to cease automatic payment and terminate product and cash value.The invoice...
Original review Jun 27, 2021
I would have given Midland National Life insurance 0 stars but that's not an option here. This company is horrible, do not buy their product, and falls for their agent's sale tactics. This grade is rated base on their business operation and how their customer support team interact with me during the entire claim process of my dad's death and various requests thereafter from my mom and I. They have their policies and procedures set in place that make me wish this life insurance was never chosen. We've been a customer for over 24 years! Death is hard enough and this company makes it even harder. In these steps, how this life insurance is horrendous: 1.) The claim process is long and grueling due to outdated systems in place e.g. waiting for the forms to be mail when we can get a form online etc. Everything is expected to be mailed or faxed with them -- the faxing being the quickest way. They are not effective, efficient, and modern. The claim process after my dad's untimely death took 4 months resulting even harder financial burden on us. The expense of the funeral and everything he had going while he was still alive. 2.) Rude support staffs that give you the roundabout solution to simple requests like closing and surrendering all active accounts. 3.) Support act like the retention department afraid to lose a customer without understanding why they need to cancel and surrender the products. So they'll make canceling difficult for you because the policy owner died and the surviving family is left to deal with their automatic draft of the premium. Canceling the product is drawing on as I type, exceeding 5 months and maybe longer as we try to terminate the product. We have sent them all supporting documents so the contingent owner can take action to terminate but they still have the decease as the owner even with his death certificate. Look holistically at life insurance companies, for there are many, and see the perks and benefits of each. Listen to reviews on the claim processes and reviews in regards to their support staff.
Anonim
Claim on death
I met all their criteria on claim forms after they said it could be done over the phone. Ten days wasted then they call and need hard copies . sixteen days later I receive a letter that they want more information that is not on their list. Midland national is dragging this out as long as possible . Two other companies have already paid and closed their files on this same claim . All three companies received the same paper work and mailed the same day. I will not put my loved ones through this upon my death . I will not do business with midland national and will help others find a better company to work with for their loved ones.
OLGA
Called for customer service, rude service
called to ask if my RMD were scheduled to come out this year and was asked ridiculous questions such as where did I get my money to buy the policy? and who is agent that sold me the policy 20 years ago. I asked to speak to a supervisor and I was told I could not speak to anyone else.
Anonim
Getting a form
Worst customer service on the planet. Trying to get a form sent for tax purposes. They said I received it. How ridiculous is that. This is to do the taxes for a deceased relative. Was told if they call they would send the form needed. How heartless of a comment is that. I noticed that MNLI has barely a one star rating. Frankly that is too high.
Anonim
Horrible customer NO service--typical American Corporation
Cannot get through phone lines, or holds of 60min+, website email system doesn't work frequently, wrong information being sent to clients, etc...Is this the US work "ethic"? Hustlers and hucksters.Go
Anonim
To find out all I need to know about a policy I have had for many years.
The premium keeps increasing and I am on a fixed income and can't afford all these increases,
Anonim
To cash in my policy
Need a phone number to midland insurance in thousand oaks ca
kenneth
Payment account
Need to skip sept payment
Nehemie
INTEREST CHARGE ON ACCOUNT THAT WAS PAID OFF
I called Midland on September 7, 2020 and was on a silent hold for almost 1/2 hour to get a total pay-off for my loan, the representative finally returned and gave me a wrong calculation of total balance owed. After trying to dispute it and found out that I wasn't getting any where, I went ahead on giving her authorization to withdraw from my bank because I wanted the loan paid off that day and not 2 weeks later.
Frances
I need some explanations but can't reach anyone to talk to. Am I being ignored?
My Insurance policy. I need to talk to someone before any more payments are automatically taken from my account.