Mercedes Benz Overview
Mercedes Benz has a 1.8-star rating, derived from feedback provided by 284 customers. In the Auto category, it secures the 16th position out of 267 companies.
Rating
Contact Information
Website
www.mbusa.com
Phone
(877) 496-3691
1 Mercedes-Benz Dr., Sandy Springs, Georgia, 30328, United States
Mercedes Benz Reviews
ayse
Being ripped off for servicing and being lied upon it
I brought my new car because my car was switching from drive to park while I was driving.so since the car was under used car insurance they said they will fix the problem . The sales person asked me if I was the car serviced and I said how much would it be and he said only 450 dollars and when I went to pick up the car the bill was 950 dollars. Shame on them to take advantage of people.
marita
My brand new care broke down its been 47 days and still not fixed
c43 amg been in services in Mercedes Benz of Beverly Hills for 47 days not repaired horrible service
Ahmad
Complaining
Complain about my warranty and he never return my call. I called him two hour ago. I told me wait. Im just waiting for my call to say I have warranty or not. I will call him three time. He said he dont need the computer yet, but I have to wait all day for them.
MC
Check engine light is on at 91,000.
We are very disappointed about having a GLC 300 ****. Its at 91,500m. The check engine light just went on. Theres no power or boost when pressing the accelerator. We took the vehicle to an authorized Mercedes repair shop and they said an error code led them to diagnosing a bad turbo waste gate (vacuum solenoid) which they said is internal to the turbo and cannot be replaced or repaired without replacing the entire turbo with a new one. The total repair plus tuning the new turbo will cost a crazy staggering amount of approximately $7000! We bet JP cars wont have this kind of problem at this mileage. Comparing with Japanese cars, MB seams a trash. Wed like to know, for this model at this mileage, if the problem were having is common. The garage people told us that the maker redesigned the turbo to avoid what we were facing. Sounds like the old turbo was a factory defect. And there was NO recall in it!!! This is BAD!
Craig
Why did smart benz tell me my call is to old and they will not work on my car
They told me after 2.5 years they don't work on Benz cars 15 years or more it took them 2.5 years to tell me that
Ofelia
Problem with new car I purchased May of 2019 C300
I purchased a brand-new C300 back on May 2019 from Mercedes-Benz Dealership at Blanding location, Jacksonville, Fl. Since I had the car, I have nothing but problems. Dealership service will fix it and then another problem comes up. I spoke to the manager before regard to my car problems and to do something about it because the car had too many issues.
Russ
Tele aid system
Original review May 08, 2023
Cant get rid of Teleaid SOS prompt Tried MB Customer care to no avail. Dealer cant help me because car is a 2005 S500 which is 18 years old but in showroom condition, and the Teleaid system is now defunct. Who can help getting the prompt off my dashboard or disable system as it not functioning anyway. In addition, MB lost a lawsuit in 2008 on this issue. I should be reimbursed the $650 or more that was offered to owners to live with this prompt.
Kim
Need adhesive for GLC300 body repair
I was involved in a car accident 8 weeks ago. Not my fault. Significant damage. All the parts to do the repair are in. Except for the adhesive to put back on a panel. Mercedes has no idea when they will send the adhesive. Could take up to 6 months to a year. Car rental runs 900 a month for a Kia. They obviously have plenty of adhesive to put together new cars. Cant send a lousy tube to fix the car.Your a customer till the deal is done. Then your nothing.
Harry
Problem with auto after repairs therefore resulting in a blown engine
Updated by user Apr 03, 2023
Bought this car in May 2022
Original review Apr 03, 2023
Motor blown 2 wks after work was performed on the turbo.(seal replaced). Notified Five Star Mercedes of Florence South Carolina. Only option offered was to take out a second loan to replace engine. The engine was covered with oil. As an experience mechanic I realized that the vehicle started to lose power approximately 2-4 minutes before the vehicle stopped.
Oscar
My Mercedes benz does not want to go in drive
When I start my c300 **** Mercedes Benz it does not want to go in drive . The light indicating the car is in park on the dash goes out and the red light on the shift console goes out.
Jaiya
Poor service
Had to contact Mercedes Assistance as I hit something on the M25 and the car was was not drivable. I had my son in the car with me and we waited 5 hours for them to arrive and recover the vehicle but they never arrived. I called several times and even spoke to a manager called Shav who was full of apologies but did absolutely nothing to help. He even said they couldnt find anyone to recover the car. I understood that the Mercedes SOS service would take away all the stress and get things sorted. However, in reality they were worse than useless and provided nothing. In the end I arranged my own recovery service and got the car taken to the dealer at a cost of £180 They actually did call me back to say their drive was 20 mins away but when I asked them to confirm the location they didnt even know where I was! You couldnt make it up
Thomas
Terrible service
Brought in my vehicle for a recall. Promised 1 to 2 days. On third day I called numerous times and service advisor refused to call back.
Al
Nightmare lease from Mercedes Benz of Tamp Bay!!
I am a Physician and Healthcare Executive in the Tampa area. I leased a2019 E450 convertible from the Mercedes Benz of Tamp Bay with lease ending at end of August 2022. With the known shortage in many supplies during the Covids pandemic, I contacted Mercedes Benz of Tamp Bay dealership in January of 2022 to start my orderer of the E450. I was referred to a Sale Consultant by the name of Mecca Murrah who I called right away. She answered my initial call and emailed me few options for the vehicle but never returned my additional calls or texting to complete the vehicle selection and options. With my very busy schedule I finally requested a meeting with her at the dealership in April 2022. We met then and completed the order for the new E450 with a PO# 027174****. That was the last time I heared from Mecca Murrah although I tried to call here every two months for any update. Without any information about the new vehicle, I decided in early August 2022 to stop at the Mercedes Benz of Tamp Bay dealership where I met with a Sale Manager by the name of Alex Cook. I reported my poor experience with Mecca Murrah and requested another Sale Consultant to manage my new leasing process. He provided me information about the location of the new vehicle but promised to contact me soon which he never did. I decided to return my 2019 E450, and use my colleges son car, which was completed by Alex Cook who again promised to contact me with updates. Well, again that was the last time to meet or hear from him. In September 2022, I called the MB of Tampa dealership and requested to talk to the Sales Manager. I was connected to Nick Masky who acknowledged the ongoing poor communications and referred me to a new Sale Consultant, Alexandra Paulsen. She contacted me and promised to provide additional information the following week about the new vehicle. I contacted her about ten days after that as I didnt receive any communications but she told me that she left the dealership to an another job! I tried to call Nick Masky again however he was unavailable and another Sale Consultant, Adam Frisco offered to assist me. He did contact me once without providing any updates. I tired to call him and Nick Masky again but went to their voicemails and they never contacted me afterwards. In all, my experience demonstrated very poor communications by the Mercedes Benz of Tampa Sales staff. However, the most important aspect is the incompetence and poor training of their leadership that clearly need immediate actions to avoid more customers like me from having any contact with such poor run organization in the future.
Charvi
I need service my car
I need service my car but no body answer the phone so I dont need any appointment? When I am free I going to dealership need service
Rich
The worst customer service since the cave man days
545 Centavo Redding, CA 96003 530-953-**** 530-953-**** Hello. My name is X and I'm a retired customer service VP that worked for a Fortune 25 company. I desperately need your help as I'm asking you to investigate the unbelievable number of unreturned calls and lack of information/updates/confusion/vehicle resolution requirements shared by both your service associate and site manager (Literally hundreds). I am at my wits end and no longer know how to resolve this issue. To manage the length of this email, I'll try to offer high level information and I'm willing to share in depth details if you need them. In 2021 I was living in California. I have several Benz's, but this issue is in reference to my 2007 Mercedes Benz s600. This car was sitting in my driveway unused as it leaked radiator fluid, the battery would not hold a charge, it needed some minor cosmetic fixes and I have another daily driver car. My father came to town to visit and told me how much he liked the car and I offered to get it fixed up and give it to him as a gift. I paid a gentleman to tow the car to your Sacramento Mercedes Benz dealership at 1818 Howe Street. It was there that I met one of your service associates named Jason. Please note, before dropping my car off at your dealership, mechanically it ran perfectly. I was only serviced prior at Benz dealerships as I would not let anyone other than a certified Benz professional touch any of my cars. The only issue that added to the "things to fix"list was when the vehicle was being transported, the gentleman let the car slip off of the loading ramp ((6-12 inches) and the side of the ramp and punctured the oil reservoir, I'll now detail what has happened at a high level: ~5/20/21 - Had my 2007 s600 dropped off for a service quote ~5/21/21 - Jason provided me with a quote to have all issues fixed. I approved of having the work done ~6/23/21 - Jason provided me with a new quote. I approved to have the work done ~7/5/21 - Jason let me know the parts were installed, but the car was misfiring and he needed time to find the cause of the issue. I agreed ~7/X/21 - I notified Jason that my mother, who lives in Chicago, suffered a stroke and that I would not be able to deal with the car until I got things with my mother stabilized. This required that I move to Chicago. ~Over the next several months, Jason contacted me twice and asked me if I wanted to sell the car. I declined as I told him I still needed to get it fixed, but needed some time to tend to my mother ~7/20/22 - I contacted Jason and let him know I was ready to pay and pick up the car. Jason contacted me about what was owed (Approximately $5,000). I told him I would make 2 payments on specific dates over the next few weeks, which I did as promised. ~7/X/22 - I placed numerous calls that were unreturned to find out when I could pick up my car. ~7/28/22 - Jason contacted me and said the car was still misfiring. Offered another quote for approximately $5,000. I asked if I paid this amount, would the issue be resolved and he stated he did not know. I approved of having the work done. ~7/29/22 - Jason let me know the parts were ordered. ~7/X/22 - I placed numerous calls that were unreturned to find out when I could pick up my car. ~8/X/22 - I placed numerous calls that were unreturned to find out when I could pick up my car. I escalated to customer service leadership and even they voiced frustration after numerous unsuccessful attempts to reach them and/or broken promises to return my calls. ~8/16/22 - Jason contacted me to let me know the car was still misfiring. He offered me another quote for another part. This part related to a part that he said I needed in a previous conversation and I asked why wasn't this part included in the previous quote as they were related. He did not respond to me. I sent another text stated that it seemed as though we were constantly ordering parts, yet when I asked if the part needed would resolve the issue. ~Every time I did manage to speak with him, I asked if he knew what the resolution was and he stated no. I then asked, how they knew which parts to order if they didn't know what the cause of the issue was??? Again, no response from him. It became very apparent, they did not know what the solution was to fix my car. -8/17/22 - Jason contacted me and said the parts were ordered. ~8/X/22 - I called and spoke with Jason and let him know that my wife and son were in Sacramento and because of the extreme weather related heat, their flights were getting cancelled as they were travelling with our dog. Desperate to get home and back to work, my wife wanted to pick up and drive the s600. I contacted Jason to let him know this and asked him if the care was road ready, again he said no. 8/18/22 - Present - I have received no updates and have called numerous times and have not received a single update. Please look at the call logs and you will be surprised at the numerous (tens if not over 100) calls I made that were not returned over the course of months??? Please advise, does my car need to be shipped to Germany to have one of your engineers fix it? As a former leader of numerous customer service teams, never, ever in my 20+ year career history have I ever come across this level of poor customer service. It's very simple, I wanted to do a good thing for my Dad. I took the car to your dealership to be fixed, and your service team agreed to do the work. A life challenge for me occurred and the car sat for several months. When things stabilized for me, I was told what I owed and I paid as promised. I've spent $5,000 and been asked for more money and have been told they don't know what the cause of the issue is??? I'm literally waiting for Jason to suggest that I replace every part on the car from front to back bumper, with a brand new part and maybe that will resolve the issue? Here's what I want: Option 1 1) What-My car fixed and ready to be picked up 2) When-Immediately 3) I want it running at a minimum at the same level as when I brought it in. 4) I will not spend another dime on my car to go on a exploration/guessing mission with Jason and your Techs 5) I would appreciate a full investigation where you determined why Jason and his manager were determined to not return my calls. Please note the number of call back requests and the times I was ignored. I was only with me voicing my next contact being with corporate, that they returned my calls Option 2 1) If necessary, please share the date I can arrange to have my car picked up. 2) Please provide the contact number of your attorney as I'm willing to pick up the car, as is, unfixed as it seems no one at the Sacramento site knows how to fix my car. I respectfully await your response regarding next steps.
Mary
2020 GLC350e 14,121 miles caught on fire m/2/2022 and is totalled
The 2020 GLC350e plug-in hybrid with 14,121 miles was burnt and totaled March 8, 2022. Although still under warranty, MBUSA LLC Sandy Springs GA's position repeatedly was that the cause of the fire is hot surface ignition and is not responsible for the outcome. I have only taken the care to Benz dealerships and have all the maintenance records to prove this. This position taken by MBUSA is callous and irresponsible. There is no offer of any compensation even though the car was still under warranty. It is typically a giant vs. goliath metaphor.