MBTA Overview
MBTA has a 1.7-star rating, derived from feedback provided by 35 customers. In the Buses category, it secures the 18th position out of 55 companies.
Rating
Contact Information
Website
www.mbta.com
Phone
(800) 392-6100
10 Park Plaza, Boston, Massachusetts, 02116, United States
MBTA Reviews
Alexa
July Blue Line Refund
I paid for a $30 dollar disability T-Pass on 6/30 at Maverick Station on CC ending 8978 on machine 221309 or 222149. I was there in the afternoon. That fact that you request all this information is ridiculous. How many people could have possibly bought a disability t-pass on 6/30. Please send me a check for $30 to: 150 Orleans Street, Unit 201 Boston MA 02128. I have been trying to get a refund since the beginning of July!
Anonim
Complain
I contacted the mbta because of a rude bus driver who refuse to let people With a scooter get on the bus even if is a small and foldable scooter, theres not such a rule by the mbta so he made his own rule
Marcia
Lost phone
Green from Cleveland circle to Coolidge corner arrived at noon today 6/8. Pls email me. Or call friend marcat 206 371 **** Desperate!!! Pls help. Black case Samsung with horizontal crack across screen
Jack
The MBTA Needs to Consider a seasonal extension of the fitchburg line from Wachuestt to Greenfield, MA with seasonal Station stops like South Ashburnham, MA Gardner, MA, Athol, MA, Orange, MA.
to whom it may concern, The MBTA Needs to Consider a seasonal extension of the fitchburg line from Wachuestt Station to Greenfield, MA with seasonal Station stops like South Ashburnham, MA, Gardner, MA, Athol, MA, Orange, MA.
Anonim
Inquire invoice
I receive monthly bill and paid right away based on what I received. But once a while, I will get surprised bill thats not the right amount- $15/day parking instead of $5/day parking. They will list one bill thats late among other bills. Is it a scam? I paid every bill you sent me on time, how you listed one day from all others as late?
Jarrett
Disputing a parking biil
I cant even give you the story Im 100 characters or symbols I need to talk to someone from the billing department to dispute a outrages bill thats being left on me and my wife who cannot afford the bill regardless please can you reach out to me
Raoul
I just left my wallet on the commuter rail train
I got the 11:10am train to lowell I got off at my stop (Anderson/Woburn) n noticed I didn't have my wallet. I simple forgot it on the seat or dropped it on the floor.
Paul
Trying to pay for parking in a parking lot
You need to get a pay machine or a destination for paying for parking. It's ridiculous that the app and phone number are both down. And if they are both down, you should honor free parking for your riders. And calling customer service is even worse. Kept ringing and no answer. Should hire people that know how to answer phones.
William
Consistent observation of behavior
I've never been in a city where the bus drivers are all so rude and unpolished as in Boston. It makes me wonder if they are all officially coached or encouraged to be dismissive to customers. A decade ago the MBTA drivers were pleasant and friendly but nowadays they act as if they have sticks up you know where.
Anonim
Sick and tired
Every day I have to commute on the Orange Line and there is hardly ever someone there to help when I have an issue with the machines which actually suck. The children you have working don't do anything but stand around and look at their cell phones, They allow smoking on the platforms including Marijuana smoking, there are needles being left on the platforms because addicts have been shooting up there. The platforms leak when it rains as well as some of the trains, leaving puddles and chairs wet, the doors to some of the carts are being left open while the train is running.You have homeless people sleeping in the trains which leave the chairs smelling like *** food left on the floors as well as no where to sit when the train is full because the person is stretched out on 3 seats and who wants to sit next to someone that smells like *** or *** The whole system is disgraceful and the new cars suck even worse, for the price we pay on a monthly pass, Boston residents should be getting better service, fire all of the MBTA higher ups
Elizabeth
Customer Service is a ZERO.
There's too many EMOTIONALLY INEPT AND INCAPABLE dumbfucks that "work" for this Company. They need to care more about professionalism and cleanliness. THEY ARE TOO MOODY AND *** AT THAT. Their automated message sounds like a female who'd rather be snoring in bed & it's way too long. Their "employees" many of them are unkempt and have such MOODY ATTITUDES that I wouldn't want to talk to them anyways, and if I talk to a guy, since I'M GORGEOUS AND PROUD TO ADMIT IT I DON'T WANT THEIR BUMMY EMPLOYEES HITTING ON ME BUT SO MANY OF THEM HAVE ALREADY I'M WONDERING IF THEY CHOSE TO "WORK W/ THE PUBLIC" JUST TO TRY AND GIVE ATTRACTIVE WOMEN UNWANTED ATTENTION. Oh, and if you want to use an elevator it might be full of *** because they don't know how to monitor their stations. South Station looks like a local shelter. Most of the subways have some form of live-in bums. If it's such a problem then the state needs to do something about it; I don't need to know or care as a patron who pays for my monthly pass. The biggest problems are: *** MALE OR FEMALE "EMPLOYEES" - OCCASIONALLY THERE ARE EMPLOYEES WHO REALLY LIKE WORKING W/ PEOPLE - , AND Bums everywhere *** in the elevators trying to live in the stations or on the trains, plus they aren't very cleanly both in employee appearance and surroundings. I can say I like the newer trains. But that's about it. Last week : THE WORST IN TIMING YET. Two buses never showed up and I was way out in Burlington where they come every 1/2 hour on the weekends. It's WINTER. Two didn't come in Cambridge towards Belmont, and these are both places where there's only one bus going in the direction of my destination. GET REAL ASSHOLES!!!!!!!!!!! I MEAN, I THINK IT NEEDS TO BE OWNED AND OPERATED BY SOMEONE ELSE!!!!!!!!!!!! OBVIOUSLY OR IT WOULDN'T BE THIS WAY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Anonim
Misleading service
MBTA commuter rail reported a delay when there wasn't one. Now numerous people are stuck waiting 1 hour for a train on the Worcester/South Station line. The temperature is freezing outside. Doing this sort of thing is quite inhumane. These people running the website are not good people, and they don't have the interests of others in mind.
Anonim
No show of MBTA driver for ride to Doctors office
Missed doctor's appointment. Make sure drivers ring bell and notify the customer is aware of driver's presence or call if there is a no if no one appear disagreement brewing MTA.the ride driver When customer calls to report incident that all inform oration is accurately reported to supervisor. Do not tell me or another customer something that is not true, i.e. argue with customer on telephone without knowing all details. Please note I have Senior ID which expires 11/19/2028 5-41******** who would like an answer to this question/statement asap without excuses. Remember I sat on my porch for more than an hour which could lead to becoming a victim of the coronas virus
Anonim
Orange line is a nightmare
I ride the Orange line everyday for the last 20 years and this year has been a nightmare. For the couple of weeks I have had along with other folks board buses go to Sullivan station and board a very crowded train to get to downtown crossing. This week on the return home i get on at Downtown crossing and now the train goes to north station. we have to get off - the train is being re routed to Forest hills NO EXPLAINATION - Then get on the next train which is now crowded train - This is a great way to spread the virus and constantly hear of the intercom wear mask and social distance
Beverly
Reduced Service
Updated by user Jan 14, 2021
To date, I have not received a response from the MBTA. A conductor on my train, had the same feelings.
MBTA Commuter Rail is on a Reduced Schedule, due to MBTA staff being cut back due to COVID. She expressed her concern as well, that she didn't understand why there is a reduced schedule, but less ability for commuters to socially distance. Cars are closed off and commuters are not able to socially distance.
I am very uncomfortable. and angry for having to ride the MBTA to my hospital job, where the knowledge of social distancing is enforced.
Original review Dec 15, 2020
The Commuter Rail is now in a Reduced Schedule again, due to COVID impacting the MBTA employees. Why then arent there more cars per train on the Reduced Schedule? Now the trains are more crowded, with less than 6 apart seating. The same goes for North Station and South Station. More commuters now, with crowding. So where are we benefiting Im knocking down COVID ?
Elaine
NOT ANSWERING THE PHONE AFTER TWO HALF HOURS CALLS, BACK TO BACK....
On September 19-2020, I called the MBTA The Ride to book two doctors appointments, NO ANSWER, only terrible music. After every 30 minutes the call went dead! First call on 09-19-20 at 2;45 pm the second call on 09-19-20 at 3;15 pm. I tried the phone for a quicker way and that failed as well. The world has enough fault against the poor, elderly, handicap and disabled. Now the MBTA has shown disrespect through this service, for the poor, elderly, handicap and disabled. ON, Monday 09-14-2020 at a 2;30 pm pick up was not done. I waited for 1 hour and the people in the store was looking with me as well for the MBTA The RIDE. After I called the Ride at 2;30 pm to see wear was the Ride, the Ride said they called the number they had to let me know the Ride was outside, (that was not true and I told that to the women on the phone) The people in the store my disappointment and offered me a ride home which I accepted. I did tell the women on the phone to not send a ride for pick up in an hour she said it would take to come and pick me up. When I asked where did the Ride waited for me, I got NO ANSWER.