Martin Guitar Overview
Martin Guitar has a 3-star rating, derived from feedback provided by 17 customers. In the Music stores category, it secures the 30th position out of 120 companies.
Rating
Contact Information
Website
www.martinguitar.com
Phone
(610) 759-2837
510 Sycamore St,, Nazareth, Pennsylvania, 18064-0329, United States
Martin Guitar Reviews
Charles
Would li8ke a specifications sheet about my guitar.
Hello, I have a 2014-**** Martin OM-28 Custom. The serial # is 188****. Could you please send me a sheet with the specifications of the guitar? Hopefully, I am contacting the correct email #. My address is Charles Hamilton 4359 Tulane ave. Long Beach, CA 90808
Anonim
Determining my guitars value
when I contacted Martin Customer Service, they referred me to a guitar blue book site, which charges a fee to evaluate. Martin told me that they do not evaluate used guitars.
Tom
Binding lifting on 2017 d18
I have a 2017 d18 amber tone that the binding is bulling off on both sides of the waist. I am religious about maintaining proper humidity levels. I went on several Martin owner sites and it seems that this is a chronic problem with these guitars. This is a factory defect that should not happen on a $2800 guitar. What does Martin do about this?
Anonim
How can I tell where my Martin was Made # 190****
No complaint, I was searching for an answer about my Martin, and Harry was very knowledgable and quick to answer. Thank you, Curtis
michael
What year is my hd28 and the value as of today
Spoke to Robert he answered all my guestions . Thank you about the year my hd28 was built and the value to date
Mike
No customer service
Ordered from the 1833 shop online and they sent me a package of picks that was supposed to have 12 picks but only had 4. I've emailed and called but haven't gotten even the hint of an appropriate response. I own a martin guitar but I don't think I would buy again knowing how poorly they respond to even minor problems.
Bonny
Warranty question
I am not pissed. I just needed some information and I got it very satisfactorily and complete. Thank you Martin.
Ed
Customer service and order confirmation
I believe martins made some of the best guitars in the world, theyve been doing it since 1833. Unfortunately their customer service, phone system and Integrity died In 1833 as well. Their antiquated web site , rude dont give s%-+ attitude of a rep if your lucky enough to get one is unbelievable in this day and age. I was going to purchase another high end Martin, but will not even consider it. Other companies are producing better guitars for half the price and any luthier with a love of craftsmanship can make a guitar far superior. To any specs you want! I will never buy another MARTIN again!
Anonim
Guitar is cracked
would just like to talk to customer service to see how much it would cost to get that cracked on my d28 martin sunburst
Gary
Binding pulling loose from one of their top of the line guitars a 000 42
I bought a Martin 000 42 guitar in 2012. I now live in Bangkok but was in Dallas when purchased. I'd noticed the loosening binding was getting worse so I took it to one of the best luthiers in town. It was better for a little while but is now even worse. I called their Customer Service. They were between bored and rude. I'd read they'd had glue problems between 2012 and 2014. The binding was first reglued in 2018. Was taking it to the States to have it done again. But JAL screwed up my flight plans so I'll have to find a luthier in Bangkok. What really torqued me was their reply that they had had problems that had been resolved. Resolved? Problem started in 2012 for them and by 2019 still hadn't been taken care of ? That just pissed me off. I told the dude that for years Martin was considered America's guitar. Not anymore, I told him. Said Taylor had caught and surpassed them in quality, innovation and were also cheaper. And Collings and Santa Cruz. They make Martins look like Daisy Rock guitars. He said nothing. He was either at a loss of words or knew I was right. I'll never buy a Martin product again. Not even strings. One thing he mentioned was the Bangkok weather, like I leave them out in the sun or don't dehumidify them. And I certainly don't busk in the streets. Don't even leave my apartment with them. And if I told him I lived in Houston or Bangkok he'd never have popped off like that. And I lived in Houston for several years and know how similar the climates are. If you're looking for a guitar with a quality name at a reasonable price get a Taylor. Their travel guitars are also far superior to Martin's.
Anonim
I never had an issue with Martin Guitar. It was a simple question directed to Martin Guitar about a very simple matter.Delivery date of d 45 modern deluxe
I never had an issue with Martin Guitar. It was a simple question directed to Martin Guitar about a very simple matter. Apparently Martin Guitar contacted the distributor and seems as if the distributors Representative may have been embarrassed by inquiry. There was no such intention.
Anonim
Faulty electronics on my gutar
I had to contact a dealer and pay for a new electric pick up myself out of my pocket just 3 months after spending over 2,000 dollars on my Martin Omc-16. All because I couldn't plug my new guitar in and play it like I should. Not happy with company and had to make multiple trips and miss work to get my new martin fixed.
John
Not a good Guitar
I purchased a DX2 Martin thinking that the name would stand for quality workmanship. After I got it home and played for a few days, after the store would let me return it, I started to notice the poor quality compared to cheaper guitars I have purchased. I noticed the guitar nut was off center, the frets were sharp at the ends, there was glue trails on the fret board and the guitar goes out of tune quickly. Also, a light tap of where the neck meets the guitar body can change the sound of the guitar,which doesn't sound good. Closest certified repair shop is a 1.5 hour drive one way. The place I bought it doesn't service them and sadly could care less. All in all, not what I expected from Martin.
Anonim
Dis-satisfaction
They won't stand behind their repair work... Warranty is a myth... 101 reasons why it isn't covered... Heartbreaking descent of a historically revered company...
Anonim
Happy Customer
I recently purchased my first Martin Guitar, a 000 15 SM. I've been playing for thirty years and have had many different excellent guitars. I'm so sorry I didn't try a Martin sooner, I've been completely blown away by the build quality and playability of my guitar, apart from it's unmistakable Martin tone and the added bonus of the wonderful woody smell every time I open it's case. I was so taken with my new Martin, that when another similar but smaller version, an 0 12 Custom Shop became available on a local online site I drove for four hours to try it out in person. I was blown away again, another wonderful instrument, with it's own unmistakable voice and personality and some little Custom Shop details which really make it feel a bit special. Anyway as you may have gathered by now, I'm a very happy owner of two wonderful Martin hogs. Can't wait to try a spruce top. Matthew Somers, Gandia, Spain.
Jean
No More Martins
I too am done with buying C F Martin guitars.Bought a 3600 dollar HD28V new.The case handle binds everytime I use it and will eventually break. The B and E strings sounded like a sitar unless you used 13 guage strings which are way too heavy.The cheaply made open backed tuners wont stay tight.Contacted customer service and even wrote directly to Freddy IV.No response.Had to have nut replaced to accept light gauge strings.Now have to replace tuning pegs.Costing me 400 dollars to make it playable.Notice their new guitars using Schaller tuners but Martin wont acknowledge or replace the previously issued *** ones.Next one will be a Taylor or Gibson.